Preparation   You will need to be able to transfer plaintext XML license files to and from your offline computer.   Create manual return requests   Open FlexSim Software. In FlexSim's main menu, Go to Help > License Activation. Click the Advanced tab. Go to the Manual Return sub-tab. Each of your activated licenses is listed in the dropdown selector. Select a license you want to return. Click the Generate Request button. You will be prompted to save an XML file. Choose a location and filename to save your XML return request. Repeat for all licenses you wish to return, so that all your XML return request files can be transferred at one time.   Submit your manual return requests   Transfer your XML return requests to a computer with Internet access. From your Internet-connected computer, open a web browser and login to your FlexSim Account. Click the Licenses link in your FlexSim Account's page header. Click the Manual XML link in the submenu. Upload your XML file by dragging it onto the drop zone, or click the drop zone and browse to your XML file. Your uploaded XML request will be processed. Upon completion, you will be prompted to download the XML response. Download the response XML file. Repeat for any licenses you are manually returning, so that all your XML return response files can be transferred back to your offline PC at one time.   Process your manual return responses   Transfer your downloaded XML return responses to the offline computer you are un-licensing. In FlexSim, using the same licensing interface where you generated your request, click the Process Response button. Browse to an XML return response file. FlexSim should give you an indication of successful processing of your return, and your return will be complete. Repeat to process the XML return responses for any other licenses you are manually returning.   If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

Background   The method for licensing a single-user client PC saves client PC license settings to the Windows profile data of the signed in user, so license settings are saved on a per-user basis.   In cases where the exact number or identity of PC users is not predetermined, such as in a university computer lab, it is impractical to license users individually in this manner. Another use-case for this method is when FlexSim Software is automatically pushed or deployed to client PCs. Having the licensing as part of the deployment is useful.   For this mult-user method we'll use a license file on the client PC to license FlexSim software generally for any user of the PC.   Use a license file   Create a plaintext license file   On the client PC create a plaintext license file named flexsim.lic with the following 2 lines (exclude any line numbers):   SERVER 127.0.0.1 ANY 26914 USE_SERVER   If your Windows settings do not show file extensions, it is possible that your flexsim.lic license file is actually named flexsim.lic.txt, which will not work. Be sure to show file extensions and make sure your license file ends with the .lic file extension. The actual name of the file is not important (it could be helloWorld.lic, for instance), but it needs to end in .lic.   Modify   On the client PC, modify your new license file with the following changes:   On line 1 change "127.0.0.1" to the IP address or fully qualified domain name of your license server. If you modified your license server with custom port numbers, on line 1 replace the default port 26914 with your custom port number.   Install   With FlexSim software installed on a client PC, your new license file should be copied into FlexSim’s installation directory in the following location:   C:\Program Files\FlexSim <version>\program\   Your exact folder path could differ based on custom installation locations or FlexSim version, but it should be placed into FlexSim’s program\ folder.   Multiple license servers?   If your FlexSim licenses/seats are spread across multiple license servers, you can configure your client software to try to pull a license from any of your multiple license servers. Simply create a new license file for each possible license server and save each to the same program\ folder. In this scenario, in your program\ folder you would have multiple license files listed, like this:   flexsim1.lic flexsim2.lic flexsim3.lic etc. Each license file should reference a different license server and its port number.   Next   Check out the next article to learn how to verify that your client PC is licensed, and what to do if it isn't: License Server - Verify client PC licensing.  

The instructions below are for Internet-connected license servers.   If your server cannot connect to the Internet or to FlexSim's main license server, try our offline/Manual XML license return instructions.   Assumed configurations   All steps below assume that you followed the installation instructions as described in our license server installation instructions, and that all FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS. Throughout these instructions we will reference files inside that folder.   Find your fulfillment ID   On your license server, run the flexsimserveractutil.exe program (C:\FlexSim_LMTOOLS\flexsimserveractutil\flexsimserveractutil.exe) by right-clicking and selecting Run as Administrator.     In the FlexSim ServerActUtil program, go to Tools > View License Rights.     Copy the Fulfillment ID for the Activation ID you are upgrading by highlighting the Fulfillment ID and pressing Ctrl+C.     Attempt online return   When your license server returns a license over the the Internet, flexsimserveractutil.exe will communicate with the following FlexSim servers via HTTP (port 80) and HTTPS (port 443):   www.flexsim.com sw.flexsim.com sw1.flexsim.com license.flexsim.com   In the FlexSim ServerActUtil program, select Connect > Return.     Paste the Fulfillment ID into the field using Ctrl+V, and press the Return button.     After a few seconds and several status messages, you should receive an indication of success.     If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

The instructions below are for Internet-connected license servers.   If your server cannot connect to the Internet or to FlexSim's main license server, try our offline/Manual XML license activation instructions.   Getting ready   If you're configuring a new license server, please stop now and follow the complete license server installation instructions.   This shorter guide just focuses on one piece of the installation instructions: license activation. We've broken the activation step out into this standalone article for convenience in subsequent licensing procedures, like upgrading your license server.   These instructions assume that:   you followed the steps outlined in our license server installation instructions including download of all required files and installation of the FlexNet Licensing Service; FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS.   Online vs XML/offline licensing   Online activation is faster and easier, so if your license server connects to the Internet, follow the instructions below to activate your seats to your server. If your server is not connected to the Internet, or communication with FlexSim's servers is blocked, you can try the offline/XML activation method.   Endpoints, protocols, firewalls   When your license server activates a license over the the Internet the FlexSim server activation utility communicates with one or more of the following FlexSim servers via HTTP (port 80) and HTTPS (port 443):   www.flexsim.com sw.flexsim.com sw1.flexsim.com license.flexsim.com   Your license server should be able to communicate across the Internet with these addresses in order to successfully activate your licenses online.   Activate your license   On your license server, run the flexsimserveractutil.exe program (C:\FlexSim_LMTOOLS\flexsimserveractutil\flexsimserveractutil.exe) by right-clicking and selecting Run as Administrator.     In the FlexSim ServerActUtil program, go to Connect > Activate.     Enter the Activation ID and Count (seat quantity) for your license.   NOTE: If you have a 20-seat license but want to host 12 seats on this server and 8 seats somewhere else, you can do so. Simply enter 12 for the Count value.   Press Activate.   After a few seconds, and several status messages, you should receive an indication of success.     Repeat the steps above to activate any other license codes you are hosting on this license server.   Reread license files   If this license activation follows a license return, either as part of upgrading the license on your license server or some other procedure, don't forget to reread license files.   If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

It may be necessary in rare circumstances to manually delete a fulfillment from your license server. You may need to do this if you mistakenly requested a force-return of your license, if FlexSim's main license server was rolled back to an earlier point in time, or some other rare circumstance.   This manual process occurs exclusively on your license server without any communication with FlexSim's main license server. This procedure applies to both online and offline/secure/air-gapped license servers.   Assumed configurations   All steps below assume that you followed the installation instructions as described in our license server installation instructions, and that all FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS. Throughout these instructions we will reference files inside that folder.   Find your fulfillment ID   On your license server, run the flexsimserveractutil.exe program (C:\FlexSim_LMTOOLS\flexsimserveractutil\flexsimserveractutil.exe) by right-clicking and selecting Run as Administrator.     In the FlexSim ServerActUtil program, go to Tools > View License Rights.     Copy the Fulfillment ID for the Activation ID you intend to manually delete by highlighting the Fulfillment ID and pressing Ctrl+C.     Delete the fulfillment   In the FlexSim ServerActUtil program, go to Connect > Delete.     Paste your fulfillment ID into the field. Press the Delete button.     You should receive an indication of success.     If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

You may find it necessary to check the status of your licenses. Perhaps you're trying to diagnose some issue, or you want to check which license you have activated.   Here we explain how to view the licenses activated to your PC, and their status.   View your licenses   Open FlexSim. From the main menu, go to Help > License Activation. Go to the View Licenses tab. Press the View Licenses button. You should see a list of fulfillment information, or a message indicating that there are no licenses on your PC.   What does it all mean?   If you have licenses on your PC, each license listed includes a block with status and license info, including whether the license is fully trusted and enabled or broken, the unique fulfillment ID that pertains to this specific license activation, and more. You'll also see INCREMENT blocks for each feature that makes up your license.   Take action   Check the article Licensing Procedures under the Standalone Licensing heading for instructions if you need to repair or return your license or do other sorts of license maintenance.

Preparation   You may want to brush up on how a license version is related to a product version.   When you understand what version of FlexSim will work with your license, download and install an appropriate software version for your license.     Find your licenses   From your FlexSim Account, click the Licenses link in the top menu. In the submenu, choose List. Expand the various product and version folders to find the Activation ID you wish to activate. An Activation ID looks similar to this example: yourcompany.com01-ABCDE-FGHIJ-KLMNO-FSENT21.2 Highlight and copy the Activation ID you will activate.   License your software   Open FlexSim Software. Click Help in the main menu. Choose License Activation. Paste your Activation ID into the field. Click the Activate button. Wait for an indication of success. Repeat for any other Activation ID you wish to activate to this computer.   Your license activates via the Internet, so make sure your computer is connected!   If your computer is offline or has trouble connecting to FlexSim's license server, try the Standalone - Activation - XML / Offline instructions.     If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question.   Still not finding what you're looking for? Submit a new question and we'll check it out. Please do not include any confidential information, such as license codes, since anything posted on the forum is public! You can also contact your local FlexSim distributor for live phone, web, or email help.

Have you received this licensing error?   Operations error: 7581 Online return/repair request for the activation ID example.com01-ABCDE-FGHIJ-KLMNO-FSENT22.2 is not originated from the original client machine.   This error means that the licensing system did not recognize the the computer that requested the repair is the original computer where the license was initially activated.   This can happen when: It is not the same computer. Maybe the user activated a license, then moved the hard drive to a new computer (or cloned it, etc). This would break the license, and it wouldn't be able to repair because the licensing system recognizes that the computer hardware is different. There was a significant change to the computer. A large operating system update, a change to the hard drive's boot sector (for instance, installing a 2nd operating system to dual boot), or another significant hardware change.   In this case the license cannot be returned, and it cannot be repaired. You will need to contact your local FlexSim representative to explain the situation.   As you work with your FlexSim rep, they will guide you in deleting your unreturnable/unrepairable fulfillment (license server, standalone), then after your FlexSim rep performs a license force-return, your license should be available again for a new activation.

Interacting with your licenses isn't something you do every day, but it doesn't need to be intimidating. We've documented all the main procedures you'll use to manage your FlexSim licenses like a pro.   When you purchased your FlexSim licenses you chose one of two methods for licensing your software. Click below to jump to the licensing procedures for your style of licenses:   Network Licensing Standalone Licensing Need a refresher on the differences between network and standalone licensing? Our Standalone vs Network Licensing.pdf is a basic intro or check out our in-depth article on License Models. Network Licensing With an in-house license server you don't activate your licenses directly in the software (as in standalone licensing). Instead, your FlexSim software is configured to obtain a seat from a license server in your organization's network. Your organization will need to provision, install, and maintain a license server.   Here are instructions for all the primary server licensing tasks.   Install, Configure, Activate Here are our instructions for installing, configuring, and licensing your server, and for configuring FlexSim to get a seat from your license server. This document covers both online and secure/offline scenarios.   PDF installation guide Online Answers articles index We have some shorter guides focused specifically on just the license activation step. If you already have an installed and configured license server, these guides are provided as a convenience for use in subsequent licensing procedures, like upgrading your licenses.   License Server - Activation - Online License Server - Activation - XML / Offline   Return You may occasionally need to migrate your licenses to a new license server or return your license as part of a license version upgrade.   License Server - Return - Online License Server - Return - XML / Offline   Repair In rare circumstances your activated license can become "broken". This means that even though the license is still activated on your server it is no longer able to serve seats to client PCs. This can happen if your server hardware or operating system changes significantly.   License Server - Repair - Online License Server - Repair - XML / Offline   Upgrade FlexSim releases new feature-versions several times per year. If the licenses activated on your license server are lower than the version of FlexSim software you're trying to run, FlexSim software won't be able to be licensed by your license server. You can learn more about how licensing works for a given version number in our Answers article FlexSim Version Numbering.   In this case you'll need to upgrade the activated licenses on your license server. If your maintenance is current, follow the procedure linked below to upgrade your license server for use with the latest versions of FlexSim. If your maintenance is expired contact your local FlexSim distributor to renew.   This article covers both online and secure/offline scenarios.   License Server - Upgrading your hosted licenses   Miscellaneous These items don't pertain to any particular licensing procedure but may be useful in some situations.   License Server - View licenses License Server - Delete fulfillment License Server - Troubleshooting tips License Server - Client/Server connectivity   Standalone Licensing With standalone licensing you'll activate a license code (also called an Activation ID) directly in FlexSim.   Below are detailed instructions for all the primary licensing tasks used in managing your standalone licenses:   Activation To apply a license to your computer, follow the linked instructions depending on whether your computer or network allows FlexSim to communicate online.   Standalone - Activation - Online Standalone - Activation - XML / Offline   Return Returning your license removes it from your computer and makes your seat available for a new activation. This is useful if you need to free up a seat for a colleague or move your license to a different computer. You may also return your license as part of the upgrade process for a new version of FlexSim - returning the old version so that you can activate an upgraded Activation ID.   Standalone - Return - Online Standalone - Return - XML / Offline   Repair In rare circumstances, your activated license can become "broken". This means that even though the license is still activated on your computer it no longer enables additional features allowed by your license type. This can happen if your computer hardware or operating system changes significantly.   There is no online method available. Please use the XML / Offline method. Standalone - Repair - XML / Offline   Upgrade FlexSim releases several new feature-versions per year. An upgraded version of the software requires an updated license key to enable its licensed features. Licenses with a current maintenance subscription are eligible to be upgraded to the new version. You can learn more about how licensing works for a given version number in our Answers article FlexSim Version Numbering.   If your maintenance is current, follow the procedure linked below to upgrade your license for use with the latest versions of FlexSim. If your maintenance is expired contact your local FlexSim distributor to renew.   This article covers both online and secure/offline scenarios:   Standalone - Upgrading your license   Miscellaneous These items don't pertain to any particular licensing procedure but may be useful in some situations.   Standalone - View licenses Standalone - Delete fulfillment

Sometimes things don't work out the way you thought they would. Usually, at least with license servers, it just means that you missed a step, or there is some issue that wasn't considered. Below we'll outline some things you should check:   Server configuration   - Check the service   Is the FlexSim_License service you created using LMTOOLS up and running? When you created and configured your licensing service, did you check the log file? Look for any errors or issues in the log. Troubleshoot the service if necessary.   - Local test   You can rule out configuration issues by installing FlexSim locally on your license server. Configure the local FlexSim installation using the port you specified (default is 26914) and the local IP address 127.0.0.1, to point your local FlexSim installation to the local license server to see if your license server can license itself.   - Connectivity problems   If your local test works, then your client PC licensing issues may actually stem from connectivity problems. In that case, check out our article Client/Server connectivity.   - Check, check again   Double check that your server is configured properly. When viewing your license service’s log file, you should see indications of ports in use, features being served, etc. (lmtools, lmadmin). If no features are listed, or port numbers are different than what was expected, please revisit the configuration guide (lmtools, lmadmin). Carefully read and execute each step of the instructions to make sure that you have properly configured your license server.   Overzealous anti-virus   Some anti-virus solutions prevent unrecognized services from running or accessing necessary functionality. If a local test (above) works, you may only need to test disabling anti-virus solutions on the client PC. Or if you're trying to get the license service to run on the server, you may need to test there also. Remember to reactivate your anti-virus software after this experiment.   Version or product mismatch   Your actual license, activated to your server using flexsimserveractutil.exe (online, manual), must be for a FlexSim version the same or greater than the software’s version number.   Your license is also for a specific product (FlexSim vs FlexSim Healthcare vs FlexTerm, etc.).   See the article FlexSim Version Numbering, for more information regarding FlexSim versioning and how it relates to licensing.   Seats all in use   If your FlexSim client software is not obtaining a license from the server, it’s possible that all seats are already in use on other client PCs. Check the log files (lmtools, lmadmin) to determine where your seats are currently in use.

Have you received this licensing error?   An error occurred in the activation request Operations error: 7109 Invalid activation ID:     This error can occur when you are attempting to activate a standalone license online using the Activate tab.   You may encounter this error if you have incorrectly typed your activation ID, left the field blank, or if the system otherwise does not recognize the license code you have entered as a valid activation ID.   Some older versions of FlexSim also were not able to remove spaces or other whitespace from the beginning or end of the activation ID field, so be sure that any spaces or other extraneous characters are removed from both the beginning and ending of the license code text.

Have you received this licensing error?   Operations error: 7288 The activation of the fulfillment is denied by the activation policy because fulfill count exceeded the available seat count.     Here are some common reasons you may encounter this error, along with some possible solutions.   All seats are already in use   Problem: All the seats of this license are already activated. There are no available seats left to activate.   Solution: You must return a seat from a computer where it is currently activated. Once a seat has been successfully returned it is available for a new activation.   If you are not sure where your license is currently activated, there are two main methods for finding out:   Go on a hunt: On each computer where the license may be activated, check the license status by opening FlexSim and going to Help > License Activation > View Licenses tab > press the View Licenses button. This will show you the license information for the current PC. Check the history: You can view your activation/return history from your FlexSim account's licenses page. On the Licenses page, expand the folders until you can see the Activation ID you are trying to track down. Click the Activation ID to load the history for this license. This history includes dates/times of the activations and returns. If the information is available it will also list the computer name where the license was last activated and the Windows username of the logged in user who completed the action. If the computer where your license was activated has been stolen, destroyed, wiped, etc., please contact your local distributor to discuss a solution.   Activation ID is obsolete   Problem: You are trying to activate an obsolete activation ID. An activation ID can become obsolete if it has been cancelled, replaced, or upgraded.   Solution: Make sure to use the most up-to-date version of your license. Log in to your FlexSim account to view your latest license codes.   Consider the following scenario: You purchased a FlexSim license and were emailed a license code. You used that license on your laptop for several years, upgrading FlexSim as new versions were released and following the prompts to upgrade your license as needed. Now you have purchased a new laptop. You successfully returned your license from your previous laptop. On the new PC you installed FlexSim and needed to get it licensed. You looked up your original license code from your years-old email, but when attempting to activate you received error 7288.   The reason is that over the years as you upgraded FlexSim you also upgraded your license code. The old, original license code is obsolete. You must log in to your FlexSim account to get the most recent license code. With the new license code you are able to successfully activate your license on your new laptop.

Background   Often a client PC is used by a single user who should have access to change license settings.   This method saves licensing settings to the user’s Windows profile. In this manner licensing is saved on a per-user basis and should be completed in advance for each FlexSim user on this client PC.   In some situations it is better to license the PC once for any user who might log in. This can be the case for a university computer lab, for instance. If your situation would be better served by licensing the software one time for all users of the PC, please check out our guide to license a mult-user client PC.   Configure Licensing   To license an individual Windows user, do the following while logged into Windows as that user:   Open FlexSim software on the client PC by right clicking the program icon and choosing Run as Administrator. You won't normally need to start FlexSim under elevated privileges, but sometimes licensing the PC for the first time requires it. Go to the software’s main menu and select Help > License Activation. Navigate to the License Server tab. Check Use concurrent licensing. Enter the License Server Address using the form port@host, where host is an IP address or fully qualified domain name (FQDN). For example, if your license server is reachable via the FQDN licenseserver.mycompany.com: If you used FlexSim’s default license service port number, enter 26914@licenseserver.mycompany.com. If you specified a custom port, use that number instead. For example, if you entered 27500 as your custom port number, you should enter 27500@licenseserver.mycompany.com. Click Apply Configuration.   Multiple license servers?   If your FlexSim licenses/seats are spread across multiple license servers, you can configure your client software to try to pull a license from any of your multiple license servers. Simply enter all available license server options, separated using a semi-colon, like this:   26914@lic.server.one;27001@lic.server.two;27009@lic.server.three   Here is an example image:   The software will attempt to contact each license server in turn until it obtains a seat or has attempted all license servers and failed.   In the example above, lic.server.one and lic.server.two are fully qualified domain names to properly configured license servers, with lmgrd serving on ports 26914 and 27001 respectively. You could also use an IP address instead of a FQDN.   Next   Check out the next article to learn how to verify that your client PC is licensed, and what to do if it isn't: License Server - Verify client PC licensing.

Does your license server randomly stop serving your FlexSim seats? When you check the logs, do you see error messages like the following? 5:34:42 (flexsim) Trusted storage binding change detected! Vendor daemon is being shutdown. 5:34:42 (flexsim) EXITING DUE TO SIGNAL 65 Exit reason 42 5:34:47 (lmgrd) flexsim exited with status 65 (Trusted storage binding change detected.) 5:34:47 (lmgrd) Vendor daemon shutdown - trusted storage binding change detected. Hosting your license server on a VM Many organizations host their license servers on virtual machines and this is a perfectly fine and fully supported way to host your licenses. However, you should be aware that some common virtual machine workflows can disrupt your license server. For instance, you may encounter the errors above if you restored your VM's state to a live snapshot. A live snapshot takes a snapshot of memory as well as disk. Hyper-V is an example of a hypervisor that allows live snapshotting. If a virtual machine does a revert-to-live-snapshot operation, restoring the memory and disk to a previous state, it can interrupt the integrity of your server's trusted storage. To prevent any corruption of your Trusted Storage state, Trusted-Storage-based license servers poll Trusted Storage every 90 seconds to determine if a snapshot restore has occurred. Hence, within at least two minutes of a Trusted-Storage-based license server being reverted, it will shut down, with server log messages similar to the log block above. This shutdown helps preserve the integrity of your license server's local trusted storage. Restoring functionality As you can see at the bottom of the error message, the resultant state of your license server is that your vendor daemon is shut down. This means that your license server is no longer serving FlexSim seats. To restore full functionality, simply start (or restart) the service from Windows services: Or if you're hosting your licenses with lmadmin, start (or restart) the vendor daemon:

Pools of features, organized by version A license is actually a set of features. Different license types are made up of different sets of features. This table shows the various features that make up different FlexSim license types (Enterprise, Educational, Runtime, etc): Each license is set to a given version, and each of the contained features is at that version. With that background, once a license is activated on a license server, its features are added to a pool of license features at a given version. So for instance, let's say you have the following 2 licenses activated to your license server: Enterprise 23.0 - 2 seats Runtime 22.2 - 1 seat Once these licenses are activated to your license server, the server actually has no idea it has 2 Enterprise and 1 Runtime. It sees only the following pools of license features: dragdropconnect 2 seats [23.0: 2 seats] (the Runtime license didn't provide one of these) compile 3 seats [23.0: 2 seats, 22.2: 1 seat] xmlsaveload 2 seats [23.0: 2 seats] (the Runtime license didn't provide one of these) ... commercialuse 3 seats [23.0: 2 seats, 22.2: 1 seat] createobjects 2 seats [23.0: 2 seats] (the Runtime license didn't provide one of these) modeltree 1 seat [22.2: 1 seat] (not a feature of Enterprise licenses) FlexSim software is feature-greedy By default, when a FlexSim install contacts a license server for a license, it will try to get 1 of every feature at the software's version or later. In this way we say that FlexSim software is "greedy". For instance, under the above scenario, when you start FlexSim 22.2, the software will default to pull the following features: dragdropconnect compile xmlsaveload stochastics consolescript nomodellimit entiretree commercialuse createobjects modeltree The italicized features are Enterprise-specific. The bold feature is Runtime specific. The software just tries to get one of each feature, so now its feature set is a hybrid of Enterprise+Runtime. In the software it reports a "Custom" license: If a 2nd person were to open the 22.2 software, they would get that same set, minus the one modeltree feature from Runtime, essentially giving them the 2nd Enterprise seat. If a 3rd person tried to open the software in version 22.2, they would get a slightly hobbled version of a Runtime license, without the modeltree feature. Any in-software features that relied on that being present would be blocked. Only checkout features for license type The software includes an option to limit what features it will ask for: In this way you can ensure that the right people are getting the right feature set.

Have you received this licensing error? Operations error: 7284 Cannot perform support actions on inactive fulfillment record FID_ ... (entire fulfillment ID listed) You may encounter this error during an attempted license return or repair. This error means that the fulfillment was already returned. A fulfillment is an activation of a license. Once that activation has been returned to the main license server, the fulfillment becomes inactive. It is meaningless to return or repair a fulfillment that has already been returned. So, how do you have an inactive fulfillment still on your computer if it was supposedly returned? There are a couple of ways this can happen: Someone requested that the license be force-returned. Sometimes a license can be lost, so a client contacts their local distributor to force the license back. Later on, the license is found activated on a PC, however it will not be returnable because the license was already force-returned. You returned your license normally, but later restored your computer from a backup or otherwise rolled back to a previous state. This may break your license, but in trying to repair the old fulfillment, the main license server reports to you that actions cannot be taken on that inactive fulfillment - it was already returned. The point with this error is that FlexSim's main license server has a record that your fulfillment was already returned. The fulfillment you are trying to return or repair is inactive - no actions can be taken on it. The solution is to delete the fulfillment record from your PC: License Server - Delete fulfillment Standalone - Delete fulfillment

Download the files Download FlexSim’s latest lmtools-related files here: https://flexs.im/lmtools-download You can browse archived versions of both lmtools and lmadmin here: https://flexs.im/licenseserver-archive Extract the download Once the download is complete, right-click the .zip archive and choose to Extract All… Save to a folder directly on your root drive. Your lmtools download folder Your extracted folder should end up looking something like this: In later instruction steps, any time we refer to the downloaded files, these are the files we're talking about. Note on location Technically you could save your download files in any folder, but we recommend right at the root drive level for convenience. If you choose to save your download folder in an alternate location, please make sure that the directory path doesn't include any folder named "FlexSim". Since Windows files are not case sensitive, this prohibition also applies to variations like "Flexsim" or "flexsim". We have seen instances where some versions of FlexNet licensing encounter errors when the name of the vendor daemon ("flexsim" in our case) is the same as a folder in the path. A folder that includes "FlexSim" as part of a larger name is fine. For example "FlexSim_Licensing" is a fine folder name. Examples of good paths: C:\FlexSim_LMTOOLS C:\licensing\vendors\FlexSim_LMTOOLS\ C:\Program Data\FlexSim_License\ Examples of bad paths (incompatible folder names bolded): C:\flexsim\ C:\licensing\vendors\Flexsim\ C:\Program Data\licensing\FlexSim\files\

Have you received this licensing error? Operations error: 7032 Invalid fulfillment ID: FID_ ... (entire fulfillment ID listed) You may encounter this error during an attempted license return. This error means that the license server has no record of your license activation, and therefore is not able to recognize the return action from your unknown activation. This error should only be encountered under a few rare circumstances: 1. Rollback on FlexSim's main license server FlexSim's main license server could be rolled back to an earlier time due to a necessary database restoration in order to mitigate database corruption or other unforeseen issues or circumstances. License actions, such as license activations or returns, that occurred after the last viable backup was saved, but before its restoration, will be lost. The solution for any license affected will consist of one or both of the following: If an activation occurred during the lost time period you would need to manually remove any un-returnable fulfillments. Standalone - Delete fulfillment License Server - Delete fulfillment If a license return occurred during the time period, you should contact your local FlexSim distributor to request a force-return. Explain the error and this situation. 2. Change to FlexSim's licensing infrastructure Your FlexSim product has reached End-of-Life and the license server under which your license was originally activated has been retired. This situation is outlined in FlexSim's End User License Agreement > Software End-of-life. As of this writing, FlexSim has never retired any of our FlexNet licensing infrastructure and we currently have no plans to do so. This item is included here for completeness' sake and in the event that such future licensing changes occur. If you are using software past its End-of-Life date and you think this problem may be affecting you, please contact your local FlexSim distributor.

You may find occasion to check the status of your licenses. Perhaps you're trying to diagnose some issue, or you want to check which license is activated, or how many seats. Here we explain how to view the licenses activated to your license server, and their status. Assumed configurations All steps below assume that you followed the installation instructions as described in our license server installation instructions, and that all FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS. Throughout these instructions we will reference files inside that folder. View License Rights On your license server, run the flexsimserveractutil.exe program (C:\FlexSim_LMTOOLS\flexsimserveractutil\flexsimserveractutil.exe) by right-clicking and selecting Run as Administrator. In the FlexSim ServerActUtil program, go to Tools > View License Rights. An information block is printed for each license activated to your license server. You will find listed the unique fulfillment ID for each activation, along with the license code (also called an activation ID and listed here as entitlement ID), its status (fully trusted/enabled, broken, etc.), the number of seats activated, and for timed licenses, an expiration date. Take Action Check the article Licensing Procedures under the Network Licensing heading for instructions if you need to repair or return your license or do any other sort of license maintenance.

Remembering the proper credentials To log in to lmadmin's Administration area you need know the port number your license server manager is hosting on and your lmadmin admin password. lmadmin's default port number for serving its web-based user interface is 8090. There is a very good chance that your system is hosting lmadmin on its default port. On your license server, open a browser and go to http://127.0.0.1:8090 to see if this will open lmadmin's web-based interface. The default login information for lmadmin's Adminstration area is username admin and password admin. Upon your first logging in to the Administration area you would have been prompted to create your own new password consisting of at least 8 characters. If you have forgotten either the port number or your admin password, there is unfortunately no way to recover these. You will need to uninstall, then reinstall lmadmin. If you do not wish to do so at this time, you should be able to start serving your upgraded FlexSim licenses by restarting the lmadmin64 Windows service. Logging in to lmadmin Use a web browser to connect to the lmadmin service at https://127.0.0.1:8090 (specify a different custom port besides 8090, as necessary). The FLEXnet Publisher interface should open. Click on Administration to sign in. After logging in to the Administration portal, click the Vendor Daemon Configuration tab on the bottom left. Click on the flexsim daemon. Reread the license If there is a Start button, that means that your flexsim vendor daemon is currently stopped. Press the Start button to start the vendor daemon using your upgraded licenses. If there is a Reread License Files button, that means that your flexsim vendor daemon is currently running, and serving the old licenses. Press the Reread License Files to start serving your newly activated and upgraded licenses.