Introduction   A new feature-version of FlexSim Simulation Software is released several times per year. In order for client PCs to be able to run a licensed version of the upgraded software, you may need to upgrade the activated license(s) on your license server. Licenses with a current maintenance subscription are eligible to be upgraded to the latest version.   If you don't understand how licensing works for different FlexSim versions, please review our Answers article FlexSim Version Numbering.   Overview   There are 6 main steps to upgrading the licenses hosted on your lmadmin or lmtools license server:   Check if you need to upgrade your license server files Return the licenses you intend to upgrade Upgrade your licenses Activate the upgraded license Reread the license Upgrade client PCs   Several of these steps have their own fully documented procedures. We'll link you to those resources below.   1. Check if you need to upgrade your license server files   If your organization's license server was installed previously and hosting licenses for FlexSim 25.1 or lower, it may need to be upgraded for compatibility with FlexSim 25.2 and higher. Click here to learn more or go directly to the latest license server files.   After you have upgraded your license server files, move on with the rest of the upgrade process, as outlined below.   2. Return the licenses you intend to upgrade   The steps to return a license-server-based license are fully documented. Choose the link below that best matches your needs, depending on whether your license server can connect to the Internet:   License Server - Return - Online License Server - Return - XML / Offline   Be sure to return ALL licenses you wish to upgrade.   3. Upgrade your licenses   NOTE: Licenses with expired maintenance will not upgrade. Timed licenses do not upgrade. Only permanent (not timed) licenses under current maintenance can be upgraded. Contact your salesperson for extending a subscription or other circumstances.   Log in to your FlexSim Account.   If you were already logged in to your FlexSim Account, in the top navigation menu hover over your initials icon and choose Reload Account.     Now in the top navigation menu, choose Licenses > List.     Check that the available seat count is equal to the total. All of a license’s seats should be returned for it to upgrade.   Click on the Upgrade Licenses button.     If you have several licenses to upgrade and all are owned by or shared with your FlexSim Account, they will all be upgraded at once. Please be patient while the upgrade process works in the background.   When the page refreshes, eligible licenses will have a new activation ID for the latest version of the software. Your license code indicates its version at the end of the code to help you know what versions your license will properly activate. Review license code format.   4. Activate the upgraded licenses   The steps to activate a license-server-based license are fully documented. Choose the link below that best matches your needs, depending on whether your license server can connect to the Internet:   License Server - Activation - Online License Server - Activation - XML / Offline   5. Reread the license   Your license server needs to start serving up your newly activated licenses. You can either restart your license manager service, or use your license manager's option to reread your licenses.   The steps to reread your licenses differ depending on which license manager you are using to host your licenses. Use these links to jump to instructions for the license manager you're using:   lmadmin lmtools+lmgrd   6. Upgrade client PCs   Finally, upgrade your PC with a version of FlexSim appropriate for your new license (learn how licenses work across versions).   After installing a new version of FlexSim, you will need to configure it to get a license from your license server. There are two ways a client PC can be configured. Choose the method below that most closely matches the main use case for your client PC:   Single-user client PCs - this method configures settings that are saved on a per-user basis. Multi-user client PCs - usually appropriate for a university computer lab or other shared-PC situation, where the configuration should be computer-based.   Having trouble licensing your client PC?   Verify client PC licensing to find out if your client PC is successfully getting a license from your new license server. Diagnose Client/Server connectivity issues that may be preventing your FlexSim software from obtaining a license. Discover other issues that may be preventing your client PC from obtaining a license by working through our License Server Troubleshooting tips.  

Assumed configurations   All steps below assume that you followed the installation instructions as described in our license server installation instructions, and that all FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS. Throughout these instructions we will reference files inside that folder.   Reread the license   Within your FlexSim_LMTOOLS folder, right-click lmtools.exe and choose Run as administrator. You may need to accept a permissions prompt. Go to the Start/Stop/Reread tab. Choose the FlexNet License service for your FlexSim licenses. The name of the service could be FlexSim_License, but the service could have been given a different name. Press the ReRead License File button. Close lmtools.

Remembering the proper credentials To log in to lmadmin's Administration area you need know the port number your license server manager is hosting on and your lmadmin admin password. lmadmin's default port number for serving its web-based user interface is 8090. There is a very good chance that your system is hosting lmadmin on its default port. On your license server, open a browser and go to http://127.0.0.1:8090 to see if this will open lmadmin's web-based interface. The default login information for lmadmin's Adminstration area is username admin and password admin. Upon your first logging in to the Administration area you would have been prompted to create your own new password consisting of at least 8 characters. If you have forgotten either the port number or your admin password, there is unfortunately no way to recover these. You will need to uninstall, then reinstall lmadmin. If you do not wish to do so at this time, you should be able to start serving your upgraded FlexSim licenses by restarting the lmadmin64 Windows service. Logging in to lmadmin Use a web browser to connect to the lmadmin service at https://127.0.0.1:8090 (specify a different custom port besides 8090, as necessary). The FLEXnet Publisher interface should open. Click on Administration to sign in. After logging in to the Administration portal, click the Vendor Daemon Configuration tab on the bottom left. Click on the flexsim daemon. Reread the license If there is a Start button, that means that your flexsim vendor daemon is currently stopped. Press the Start button to start the vendor daemon using your upgraded licenses. If there is a Reread License Files button, that means that your flexsim vendor daemon is currently running, and serving the old licenses. Press the Reread License Files to start serving your newly activated and upgraded licenses.

Introduction Several times per year we release a new feature-version of FlexSim Simulation Software. In order for your PCs to be able to run a licensed version of the upgraded software, you'll need to upgrade your standalone FlexSim license. Licenses with a current maintenance subscription are eligible to be upgraded to the new version. If you don't understand how licensing works for different FlexSim versions, please review our Answers article FlexSim Version Numbering. Overview After installing your new version of FlexSim, there are 3 main steps to upgrading your standalone license: Return the licenses you intend to upgrade Upgrade your licenses Activate the upgraded license Several of these steps have their own fully documented procedures. We'll link you to those resources below. 1. Return the licenses you intend to upgrade The steps to return a standalone license are fully documented. Choose the link below that best matches your needs, depending on whether your PC can connect to the Internet: Standalone - Return - Online Standalone - Return - XML / Offline Be sure to return ALL licenses you wish to upgrade. 2. Upgrade your licenses NOTE: Licenses with expired maintenance will not upgrade. Timed licenses do not upgrade. Only permanent (not timed) licenses under current maintenance can be upgraded. Log in to your FlexSim Account. If you were already logged in to your FlexSim Account, in the top navigation menu hover over your initials icon and choose Reload Account. Now in the top navigation menu, choose Licenses > List. Check that the available seat count is equal to the total. All of a license’s seats should be returned for it to upgrade. Click on the Upgrade Licenses button. If you have several licenses to upgrade and all are owned by or shared with your FlexSim Account, they will all be upgraded at once. Please be patient while the upgrade process works in the background. When the page refreshes, eligible licenses will have a new activation ID for the latest version of the software. Your license code indicates its version at the end of the code to help you know what versions your license will properly activate. Review license code format. You'll be able to use the upgraded license codes in the next step. 3. Activate the upgraded licenses The steps to activate a standalone license are fully documented. Choose the link below that best matches your needs, depending on whether your PC can connect to the Internet: Standalone - Activation - Online Standalone - Activation - XML / Offline If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.