Pools of features, organized by version   A license is actually a set of features. Different license types are made up of different sets of features. This table shows the various features that make up different FlexSim license types (Enterprise, Educational, Runtime, etc):     Each license is set to a given version, and each of the contained features is at that version.   With that background, once a license is activated on a license server, its features are added to a pool of license features at a given version. So for instance, let's say you have the following 2 licenses activated to your license server:   Enterprise 23.0 - 2 seats Runtime 22.2 - 1 seat   Once these licenses are activated to your license server, the server actually has no idea it has 2 Enterprise and 1 Runtime. It sees only the following pools of license features:   dragdropconnect 2 seats [23.0: 2 seats] (the Runtime license didn't provide one of these) compile 3 seats [23.0: 2 seats, 22.2: 1 seat] xmlsaveload 2 seats [23.0: 2 seats] (the Runtime license didn't provide one of these) ... commercialuse 3 seats [23.0: 2 seats, 22.2: 1 seat] createobjects 2 seats [23.0: 2 seats] (the Runtime license didn't provide one of these) modeltree 1 seat [22.2: 1 seat] (not a feature of Enterprise licenses)   FlexSim software is feature-greedy   By default, when a FlexSim install contacts a license server for a license, it will try to get 1 of every feature at the software's version or later. In this way we say that FlexSim software is "greedy". For instance, under the above scenario, when you start FlexSim 22.2, the software will default to pull the following features:   dragdropconnect compile xmlsaveload stochastics consolescript nomodellimit entiretree commercialuse createobjects modeltree   The italicized features are Enterprise-specific. The bold feature is Runtime specific. The software just tries to get one of each feature, so now its feature set is a hybrid of Enterprise+Runtime. In the software it reports a "Custom" license:     If a 2nd person were to open the 22.2 software, they would get that same set, minus the one modeltree feature from Runtime, essentially giving them the 2nd Enterprise seat.   If a 3rd person tried to open the software in version 22.2, they would get a slightly hobbled version of a Runtime license, without the modeltree feature. Any in-software features that relied on that being present would be blocked.   Only checkout features for license type   The software includes an option to limit what features it will ask for:     In this way you can ensure that the right people are getting the right feature set.    

Failed to connect to the license server   Have you ever encountered this error?   ERROR: flxActAppActivationSend - (50041, 41143, 34) "Failed to connect to the license server or Operations server. Recover: check connection and that server is operational."       This error indicates that your computer is not able to communicate with FlexSim's license server.   If your computer is purposely air-gapped, please use the Manual XML licensing methods listed at the bottom of this article.   Protocols, ports, and addresses   A license activation or return will attempt to make HTTP (port 80) and HTTPS (port 443) connections, currently with the following servers:   license.flexsim.com www.flexsim.com sw.flexsim.com sw1.flexsim.com   Make sure these communications are allowed on your network.   To make sure you maintain compatibility with any possible future changes to our server configurations, consider configuring your network to allow communication with any *.flexsim.com subdomain.   Troubleshooting   Any of the following could prevent your FlexSim software from communicating with FlexSim's license servers:   Your computer is air-gapped or otherwise blocked from communicating over the Internet. The FlexSim software is not allowed to communicate over the Internet. FlexSim's above-listed addresses are blocked on your network or computer. Your network communicates through a proxy service but you haven't configured the proxy server settings inside FlexSim. FlexSim's license server may be down due to some outage or maintenance.   Let's look at solutions for each possibility:   1. No communication / connection issues   If your computer is disconnected from the Internet, you will need to connect in order to activate or return a license online. If this is not possible, please use the Manual XML licensing methods listed at the bottom of this article.   You may also see this error if you're on a flaky wi-fi connection, or a slow network connection. The communication must be solid enough that it does not time-out, where the client software is able to receive a response in a timely manner. If you are connected to the Internet but on a slow or unreliable connection, you can fall back to the Manual XML licensing methods, or you can retry the online activation multiple times - it may eventually complete successfully after several attempts.   2. FlexSim's communications are blocked   If your computer is connected and you can visit other sites, but FlexSim's licensing actions are still blocked, it could be due to an anti-virus solution or other security measure preventing the FlexSim Software's communications. Work with your IT team to disable such measures and test if FlexSim is allowed to communicate. If so, configure your security measures to allow FlexSim to communicate for licensing purposes, or if that is not possible, use the Manual XML licensing methods listed at the bottom of this article.   3. FlexSim's license server is blocked   Perhaps one or more of FlexSim's license server addresses (listed above) is blocked on your network. This could be a deliberate blocking of a specific address, or more likely a general block of a wider range of sites or IP addresses. Work with your IT team to determine if this is the case and if the block can be removed. If that is not possible, use the Manual XML licensing methods listed at the bottom of this article.   4. Proxy is not configured   If your network settings require that FlexSim communicates through a proxy server, you'll need to configure the software to do so.   For FlexSim version 23.0 and higher you'll do this directly in the software. From FlexSim's main menu, navigate to Help > License Activation > Advanced > Proxy Details. Fill in your proxy server information and click the Apply button.     If you're using an older version of FlexSim, you can download this attached model. This is an older model file compatible with FlexSim version 5.0 and up. It has a Model Control GUI that is an extension to the License Activation window that includes this extra tab where you can put proxy details.   proxy-details-v5.fsm   5. License is already activated but fulfillment is broken   The license you're trying to activate may already be activated on your computer, but in a broken or unusable state.   Follow the instructions for your license hosting situation to remove the broken fulfillments:   Standalone - Delete fulfillment License Server - Delete fulfillment   6. License server offline   There are circumstances when FlexSim's main license server can go offline. Most commonly this is due to regular updates or patches being applied. In this case the server will return to normal operation shortly. Please be patient and try again in a few minutes.   In cases where longer maintenance is planned you will find a notification at the top of this community indicating the purpose, date/time, and expected duration of such maintenance. This notification will be given as early as possible to help you plan around such downtime.   In rare circumstances an outage could be caused by a failure in one or more of the license server's databases, operating system, server hardware, networking, or data center. When such an outage occurs, we will post a notice at the top of this community and work to restore service as quickly as possible.   Help! I need support!   If none of the above suggestions work for you, please start a new question and include as many details as possible about what you've already tried and what you see happening.   Please be aware that if FlexSim's license server is online and other clients are able to activate and return their licenses successfully, that the issue is within your organization's network or on your computer. The proper place to turn to for support will be to your own internal IT teams. The above information, including the protocols, ports, and addresses and the different troubleshooting suggestions should be enough information to solve the issue.   Manual XML licensing   If you are not able to allow FlexSim to communicate over the Internet, please use our manual XML activation/return methods for offline systems:   Standalone - Activation - XML / Offline Standalone - Return - XML / Offline License Server - Activation - XML / Offline License Server - Return - XML / Offline  

Staying up-to-date   FlexSim recommends staying up-to-date and using the latest Software version. New features, improvements, and bug fixes make your simulations more stable, more powerful, and easier to build.   In addition, the Software is developed for use with contemporaneous hardware, operating systems, and drivers. Among other reasons, as third parties phase out these technologies, FlexSim must discontinue support for Software versions developed for use with those technologies.   Finally, as usage of older versions decreases, FlexSim must devote its resources to supporting more recent Software versions to best serve the majority of our customers who stay current on Software maintenance and updates.   Lifecycle and Support Policy   If you must use an older Software version, understanding the Software Support Lifecycle will help you make informed decisions about when to upgrade.   A Software release is generally supported until it is four (4) or more versions prior to the current release. For the most up-to-date lifecycle and support policy information, please see section 17. Software Support of FlexSim's Software License Agreement (SLA).   As with all future-looking plans, our lifecycle and support policy is subject to change. You should not rely on this policy for making purchasing decisions. We attempt to keep this article up to date, but in any cases where this information disagrees with FlexSim's Software License Agreement, the SLA governs.   Lifecycle status terminology   Supported - FlexSim will maintain licensing infrastructure necessary for a given Software version and will provide technical support for that version for licensed users under current maintenance or subscription. Bugfixes - Bugfixes are issued periodically for the latest Software version, as needed. A Software version typically receives bugfixes until the next Software feature release. Learn more about FlexSim version numbering and bugfixes. LTS - Long-term support versions receive bugfixes for a longer period, typically 12-15 months. Beta - Preview the next version of FlexSim Software for demonstration, testing, and validation. Beta versions may not be suitable for day-to-day production use. Beta versions are superseded by their production-release version. No support - After a Software version is 4 or more versions older than the latest release it is no longer supported. Such a version may continue to work on the computer where it is installed and licensed, but it is no longer eligible for technical support and FlexSim cannot guarantee that licensing infrastructure will remain in place to move the license key to another computer.   Supported Versions   The following Software versions are currently supported.    Application   Version   General Availability     Lifecycle Status  FlexSim 26.0 2025-12-09   supported + bugfixes FlexSim 25.2 2025-08-12   supported FlexSim 25.1 2025-04-14   supported FlexSim 25.0 2024-12-11   supported + LTS   Unsupported Versions   The following Software versions are past their supported lifecycle. We recommend updating your software to a supported version.    Application   Version   General Availability   End-of-Life   Lifecycle Status  FlexSim 24.2 2024-08-05 2024-12-09 no support FlexSim 24.1 2024-04-08 2025-08-12 no support FlexSim 24.0 2024-12-06 2025-04-14 no support FlexSim 23.2 2023-08-07 2024-12-11 no support FlexSim 23.1 2023-04-03 2024-08-05 no support FlexSim 23.0 2022-12-05 2024-04-08 no support FlexSim 22.2 2022-08-02 2024-04-05 no support FlexSim 22.1 2022-04-04 2024-04-05 no support FlexSim 22.0 2021-12-06 2024-04-05 no support FlexSim 21.2 2021-08-09 2024-04-05 no support FlexSim 21.1 2021-04-02 2024-04-02 no support FlexSim 21.0 2020-12-04 2024-03-26 no support FlexSim 20.2 2020-08-11 2024-03-26 no support FlexSim 20.1 2020-04-10 2024-03-26 no support FlexSim 20.0 2019-12-06 2023-12-31 no support FlexSim 17.0 - 19.2 various 2023-12-31 no support FlexSim 7.7 - 16.2 various 2022-06-30 no support HC 5.3 2017-10-13 2022-06-30 no support FlexSim < 7.7 various 2020-12-31 no support HC < 5.3 various 2020-12-31 no support   Notes   The date format used is YYYY-MM-DD Bugfix releases follow the same lifecycle as the major release with which they are associated. Versions not listed should be assumed as past their supported lifecycle.  

FlexSim 2026 is now available for download.   You can view the Release Notes in the online user manual.   FlexSim 26.0.0 Release Notes   If you have bug reports or other feedback on the software, please create a new post in FlexSim Forums.

Names and version numbers   FlexSim releases have names like “FlexSim 2016 Update 1” (also known as FlexSim 16.1), with corresponding version numbers in the format year.update.bugfix.   The year version number tracks with the “release year” when the software was released. For example, FlexSim 2016, having version number 16.0.0, was released for the 2016 “release year”. A “release year” roughly follows the calendar year, but a 2017 release could come at the end of the 2016 calendar year, for instance. The update version number is a count of how many feature-updates have been produced for a “release year”. For example, version 16.0.0 is the first feature-release for 2016. It is not an update, so the update version number is “0”. FlexSim 2016 Update 1 has version number 16.1.0 – it is the first update to the 2016 release. 16.2.0 is the 2nd update, and so on. Bugfix version numbers change when software is released without significant new features, but where errors, inconsistencies, or other bugs are fixed. For example, the first bugfix release for FlexSim 2016 Update 1 is 16.1.1, the next 16.1.2, and so on. Release schedule   New versions of FlexSim are released on a loose schedule:   Yearly release: November beta, December release. Update 1: March beta, April release. Update 2: July beta, August release. Bugfixes: as needed As with all future-looking plans, this schedule is subject to change. You should not rely on this schedule for making purchasing decisions.   How licensing works for a given version number   A new license is required for feature releases (i.e. year and update releases). Bugfix releases do not need a new license. For example, if you have a 16.1 license, you can license any FlexSim 2016 Update 1 releases, including all its bugfix releases, like 16.1.0, 16.1.1, 16.1.2, etc.   Licenses can also be used for older versions – i.e. they are backward compatible. For instance, if you have a 16.1 license, it can license any 16.1.x release, plus all older versions of the software back to 5.0.0. However, your 16.1 license will not work for any newer versions, such as 16.2.x or 17.0.x.   License Codes   Your license code should look something like mycompany.com03-A9B8C-7D6E5-F4G3H-FSENT17.1. Each part conveys some information:   mycompany.com- means this seat was initially licensed to mycompany. 03 is a unique index number for the license, but the actual number is meaningless. This number persists across upgrades. The mycompany.com03 license, if upgraded to version 18.0 or 18.1, etc, would still begin with mycompany.com03, even though the random characters and version number would change. A9B8C... The middle part of a license code is a unique, random mix of letters and numbers. It is different for each license, and changes when a license is upgraded for the next FlexSim version. FSENT signifies the product, in this case FlexSim Enterprise, but you may also see FSEDU for Educational, or OPTQU for OptQuest, etc. Each FlexSim product has a unique product code. 17.1 specifies the version number this license is good for. It can be used to license any FlexSim 17.1.x version or earlier, back to version 5.0. The license won't work for later software versions, like 17.2 or 18.0. For that, the license must have current maintenance and be upgraded for use with the new version. Upgrading Licenses   To use a new year or update release, your FlexSim license will need to be upgraded.   The exact steps for upgrading your license differ based on your type of license:   License Server - Upgrading your hosted licenses Standalone - Upgrading your license If your maintenance agreement has expired, or if you have timed licenses, your licenses will not upgrade. In either case, please contact your local FlexSim representative.   If you install and run a version of FlexSim software greater than your license’s version number, that newer software won’t be licensed, but will run in the feature-limited "Express" mode. To use a fully-featured, licensed copy of the software, make sure that the software’s year.update version number is not greater than your license’s year.update version number (which is typically visible in the license code itself as the final digits of the code - see License Codes above).   Long-term support (LTS) versions   From Wikipedia: Long-term support (LTS) is a product lifecycle management policy in which a stable release of computer software is maintained for a longer period of time than the standard edition.   FlexSim maintains the year release for more than a year, overlapping with the release of the next yearly release for a few months.   Here is an example of how it works:   In December 2017, the current LTS release was version 17.0.11. That same month version 18.0.0 was released. Because 18.0 was brand new, it was not yet considered the LTS version - we let it mature a bit before promoting it to the current LTS. During the time when 18.0 was the latest version, new bugfix releases were added for both 18.0 and 17.0. Finally, in April 2018, 18.1.0 was released. At that time the 18.0 branch was on its 4th bugfix release, 18.0.4, and the 17.0 LTS branch was up to 17.0.13. With the release of 18.1.0 the 18.0 branch was promoted to our current LTS release, and the 17.0 LTS was retired - it receives no further bugfix releases.   As with all future-looking plans, our LTS plan is subject to change. You should not rely on this plan for making purchasing decisions.   Downloading an appropriate version of FlexSim software   To download the version of FlexSim software that best matches your license version:   Log in to your FlexSim Account at https://account.flexsim.com/login/. Visit the downloads page at https://account.flexsim.com/downloads/. Download the latest bugfix release for your license’s version.   If a version of the software most appropriate for your license version is not listed on the main download page, click the More Versions button next to the product matching your license (see screenshot). This will open an expanded view with older versions of that product. Older software versions are not available for download from within unlicensed guest accounts. Additionally, software that has reached End of Life (no support) may no longer be listed for download. Contact your support representative for more information or to inquire about a specific legacy version.     If your FlexSim Account is a guest account (does not own a FlexSim license), only the latest software versions are available for download. Your FlexSim Account must own a license directly, or a license owner can share their license info with you, in order for you to see the More Versions button and have access to download older versions of the software. Visit your Licenses page to see if your account has access to licenses and have them loaded into your account session, then go back to the Downloads page and look for the More Versions button. Older software versions are not available for download from within unlicensed guest accounts.   Model compatibility across FlexSim versions   FlexSim versions are backward compatible, meaning that when a model built in an older year.update release of the software is opened in a newer year.update version, the model is put through an upgrade process that updates the model for use in that later version:     We recommend always saving this updated model under a new file name in order to preserve the original, non-upgraded model file, which you should archive for safe keeping.   FlexSim is NOT forward compatible, meaning that a particular year.update version of FlexSim does not support opening model files saved in newer year.update versions of the software. This is due to changes that are introduced to objects, data structures, added features, etc., that an older version of the software would not support.   A FlexSim model built with a particular year.release version of FlexSim can be opened by any bugfix release of the same year.release version, forward or backward. Bugfix releases do not change objects, data structures, etc., in such a way as to break model compatibility across different bugfix versions of the same year.update FlexSim release.   You should use judgment and care in upgrading models and continuing model development in newer versions of the software. If your simulation team has licenses that have expired at different times, and a colleague is on an older license and you are not able to renew maintenance at this time, you may want to standardize on that lowest version number of FlexSim so that models your team creates and edits can be interoperable among teammates.   FlexSim's model upgrade functionality is fairly robust, but if you are upgrading a model from a version of FlexSim many years older than the version you're opening it in, it may be necessary to open and save the model in an intermediate version (or two). Contact your FlexSim support representative if you encounter any problems upgrading your FlexSim model to a later version.   Opening Files from different versions (Flexsim Version Selector)   If this is a first time install of the FlexSim software, you can double click on any .fsm file and Windows will ask you what software you'd like to open .fsm files. In the program selection scroll down to the version entitled Flexsim Version Selector. This application will automatically open any .fsm file in the version that the file was originally saved or created in.   Alternatively, you can right click on a .fsm file in Windows and navigate to the option Open With > and then navigate to Flexsim Version Selector from here. This will set the version selector application as the primary method for opening .fsm files in the future.  

Introduction   A new feature-version of FlexSim Simulation Software is released several times per year. In order for client PCs to be able to run a licensed version of the upgraded software, you may need to upgrade the activated license(s) on your license server. Licenses with a current maintenance subscription are eligible to be upgraded to the latest version.   If you don't understand how licensing works for different FlexSim versions, please review our Answers article FlexSim Version Numbering.   Overview   There are 6 main steps to upgrading the licenses hosted on your lmadmin or lmtools license server:   Check if you need to upgrade your license server files Return the licenses you intend to upgrade Upgrade your licenses Activate the upgraded license Reread the license Upgrade client PCs   Several of these steps have their own fully documented procedures. We'll link you to those resources below.   1. Check if you need to upgrade your license server files   If your organization's license server was installed previously and hosting licenses for FlexSim 25.1 or lower, it may need to be upgraded for compatibility with FlexSim 25.2 and higher. Click here to learn more or go directly to the latest license server files.   After you have upgraded your license server files, move on with the rest of the upgrade process, as outlined below.   2. Return the licenses you intend to upgrade   The steps to return a license-server-based license are fully documented. Choose the link below that best matches your needs, depending on whether your license server can connect to the Internet:   License Server - Return - Online License Server - Return - XML / Offline   Be sure to return ALL licenses you wish to upgrade.   3. Upgrade your licenses   NOTE: Licenses with expired maintenance will not upgrade. Timed licenses do not upgrade. Only permanent (not timed) licenses under current maintenance can be upgraded. Contact your salesperson for extending a subscription or other circumstances.   Log in to your FlexSim Account.   If you were already logged in to your FlexSim Account, in the top navigation menu hover over your initials icon and choose Reload Account.     Now in the top navigation menu, choose Licenses > List.     Check that the available seat count is equal to the total. All of a license’s seats should be returned for it to upgrade.   Click on the Upgrade Licenses button.     If you have several licenses to upgrade and all are owned by or shared with your FlexSim Account, they will all be upgraded at once. Please be patient while the upgrade process works in the background.   When the page refreshes, eligible licenses will have a new activation ID for the latest version of the software. Your license code indicates its version at the end of the code to help you know what versions your license will properly activate. Review license code format.   4. Activate the upgraded licenses   The steps to activate a license-server-based license are fully documented. Choose the link below that best matches your needs, depending on whether your license server can connect to the Internet:   License Server - Activation - Online License Server - Activation - XML / Offline   5. Reread the license   Your license server needs to start serving up your newly activated licenses. You can either restart your license manager service, or use your license manager's option to reread your licenses.   The steps to reread your licenses differ depending on which license manager you are using to host your licenses. Use these links to jump to instructions for the license manager you're using:   lmadmin lmtools+lmgrd   6. Upgrade client PCs   Finally, upgrade your PC with a version of FlexSim appropriate for your new license (learn how licenses work across versions).   After installing a new version of FlexSim, you will need to configure it to get a license from your license server. There are two ways a client PC can be configured. Choose the method below that most closely matches the main use case for your client PC:   Single-user client PCs - this method configures settings that are saved on a per-user basis. Multi-user client PCs - usually appropriate for a university computer lab or other shared-PC situation, where the configuration should be computer-based.   Having trouble licensing your client PC?   Verify client PC licensing to find out if your client PC is successfully getting a license from your new license server. Diagnose Client/Server connectivity issues that may be preventing your FlexSim software from obtaining a license. Discover other issues that may be preventing your client PC from obtaining a license by working through our License Server Troubleshooting tips.  

You've installed, configured, and started your license server. FlexSim is installed and your client PCs are set to get a license from your license server. How can you tell if they're communicating and licensing properly?   You can check both the client PC and the license server to make sure that licensing is happening:   Client PC   Within FlexSim software on the client PC, go to the main menu, Help > About FlexSim. The popup should indicate the activated license type. Test licensed features to see if they work. Check the article FlexSim Feature Limitations by License Type to see what features should be available given your license type (Enterprise, Educational, Student, Runtime). For instance, the Experimenter feature should be available to each of those license types.   License Server   In lmtools logs (Config Services > View Log…), you should see that a seat is in use. (See How do I read/analyze my vendor daemon logs? What do the various lines mean?). . In lmadmin logs you should see that a seat is in use.   If your client PC is not getting licensed and/or your license server logs don't indicate communication with a client PC, check the license server troubleshooting steps.  

When installing FlexSim, has the installer ever quit, saying "Installation Cancelled" or "FlexSim must close"?     Installation Canceled Installation was cancelled by user.   Or has your FlexSim installation ever had errors upon starting the software?     FlexSim has encountered a problem. Your work is saved in recovery files. Please notify FlexSim Technical Support. Retrieve your recovery files, then email FlexSim. Do you want to restart?     FlexSim encountered an unrecoverable error and must close. Please notify FlexSim Technical Support about this issue.   This can be frustrating any time, let alone for a brand new FlexSim installation.   Here are some possible solutions that may help FlexSim install or start properly:   1. Meet the System Requirements   Make sure that your computer meets FlexSim's minimum system requirements. If your computer's hardware or operating system is out of spec, you may not be able to install FlexSim, or it may not start or work properly.   Don't overlook the disk space requirement. You'll need about 2.5 GB free for the installer and the completed installation in order to install FlexSim. Low disk space will cause the installation to fail.   Graphics specifications are particularly important, as incompatible/nonexistent graphics hardware or out of date graphics drivers may cause strange graphics behavior or other issues. See this article for more graphics considerations, tips, and guidance for installing or upgrading graphics drivers.   2. Windows Updates, Driver Updates   FlexSim relies on some newer Windows components and libraries provided by Microsoft in patches and updates. Make sure your computer is up to date with all Windows updates.   In addition to Windows updates, be sure to upgrade your system's graphics drivers, as FlexSim relies on fixes and features found in the latest graphics drivers from NVIDIA, Intel, or AMD. It is not enough to just use Windows Update to check for new graphics drivers - you should check the websites for your system manufacturer or graphics vendor specifically for updated graphics drivers. See our graphics article for more detailed information.   3. Reboot your computer   Windows has improved enormously over the years, but even with modern Windows sometimes a good, old-fashioned reboot can do the trick, especially if you have recently installed or uninstalled other software or Windows updates.   4. Run as Administrator   Software Installation: Ensure that you have the proper privileges on your PC to install new software.   Install FlexSim by right-clicking the installer file and choosing Run As Administrator. If you don't have admin rights, you will be prompted to enter credentials with admin rights. Enter the proper credentials to allow the software installation to proceed.     Startup Issues: Try starting FlexSim with higher permissions by right-clicking the program icon and choosing Run As Administrator. If you don't have admin rights, you will be prompted to enter credentials with admin rights. Enter the proper credentials and the software should start with elevated permissions. Does this solve the problem?   Some users have reported that some FlexSim components are blocked by default, but can run properly when FlexSim is started with elevated privileges.   If you find this is the case for you, work with your IT group to determine how to unblock the DLLs or other components required by FlexSim.   5. Delete FlexSim's saved settings   Sometimes when FlexSim has trouble starting up, it can be due to a corrupted prefs.t file. FlexSim's prefs.t file stores your FlexSim settings and preferences and is located at:   %APPDATA%\Flexsim\FlexSim <version>   The %APPDATA% address is a shortcut to your Windows user account's Roaming directory. This animation shows how to get to your %APPDATA% directory:     With FlexSim closed, delete this prefs.t file. Then try starting FlexSim. Are the problems resolved?   6. Reinstall FlexSim   Completely uninstall FlexSim and try a new installation. It may be worth downloading a new copy of the full installer to ensure there was no corruption in the install package.   You could also try the .msi installer, instead of the .exe. When installing using the .msi you can save a log of the install process. This could help with debugging if there are still problems.   Whichever method you use when reinstalling FlexSim, be sure to right-click the installer and choose to Run as Administrator (see the Run as Administrator section above).   7. Update your computer's .NET installation   FlexSim relies on Microsoft's .NET Framework for some functionality. Windows 10 includes a compatible .NET version, or if a compatible version is missing the FlexSim installer will try to download and install .NET directly from Microsoft. If your computer/network does not allow this you may need to update .NET yourself. Click here to download the .NET framework directly from Microsoft.   After installing the .NET Framework, please revisit the Windows Updates section above. Microsoft may provide new security fixes that should be applied to your .NET installation.   8. Reinstall Microsoft Visual C++ Redistributable   These are run-time components provided by Microsoft that are required to run FlexSim. Normally these components are installed during FlexSim's installation process. If FlexSim is encountering errors, it could be caused by a broken or out of date C++ redistributable. Click here to download the latest Visual C++ Redistributable directly from Microsoft.   After reinstalling the Visual C++ Redistributable, please revisit the Windows Updates section above. There may be new security fixes for the redistributable.   9. Antivirus   We have seen instances where FlexSim is blocked by an overzealous Antivirus software. If FlexSim doesn't start up at all, despite a new installation, this could be the case.   To test this, temporarily disable your antivirus and try to install or start FlexSim. If the problem clears up then your antivirus may indeed be blocking FlexSim. In this case, work with your IT department to configure the appropriate settings to allow FlexSim to run alongside your antivirus solution.   Remember to re-enable your antivirus software after this test.   10. Windows Event Viewer   If FlexSim still won't install or start, try checking the Windows Event Viewer to see if there are any errors related to installing or starting FlexSim. If so, please send those our way so that we can troubleshoot further. In case you've never used it before, here is a tutorial covering the Event Viewer.   Add your comments below on what did or didn't work for you, other problems or symptoms you encountered, or tips and tricks that helped you solve them.   Fixes for older versions   The following suggestions apply to outdated versions of FlexSim.   Update OpenSSL DLLs   Applies to FlexSim versions 7.0.0-20.2.0 (excluding LTS versions 20.0.9+) Some older FlexSim installations may crash shortly after FlexSim opens, when FlexSim's start page contacts our remote servers for dynamic content, due to a new system incompatibility with the openssl library that shipped with these older FlexSim versions.   Newer versions of FlexSim include updated files that resolve this problem. Install the latest version of FlexSim to obtain updated versions of the following two files:   C:\Program Files\FlexSim <version>\modules\Emulation\openssl\libeay32.dll C:\Program Files\FlexSim <version>\modules\Emulation\openssl\ssleay32.dll   Copy those updated DLLs to your affected FlexSim installation, under its program\Webkit folder, overwriting the older version of those files.   Alternate workaround: disconnect your computer from the Internet, both wired networks and Wi-Fi. Start FlexSim. Go to File > Global Preferences > Dynamic Content tab. Deactivate all of the options there. You can now reconnect to the Internet and FlexSim may work properly the next time you start the application.   Uninstall KB4571756   Applies to FlexSim versions 7.7.0-16.2.2   A Windows 10 patch released in September 2020 may prevent FlexSim versions 7.7.0-16.2.2 from starting.   If you are using one of these older versions of FlexSim and the program will not start, try removing this Windows update: https://support.microsoft.com/en-us/help/4571756/windows-10-update-kb4571756  

Why would I delete a fulfillment?   You may need to manually delete a fulfillment from your PC if:   Your license is broken. Sometimes you can fix this problem yourself by attempting a repair. However, you may get a message that the repair failed. "Repair: failure. Online return/repair request for the activation ID is not originated from the original client machine." In this case contact your local FlexSim distributor to explain the situation and let them take a look. Reference this post. If they determine it is best to delete the broken fulfillment, follow the instructions below to do so. Your distributor will then force-return the broken license so that it will be available for a new activation. You mistakenly requested a force-return of a license. If you later find the fulfillment that you thought was lost, that fulfillment is no longer able to be returned normally (because it was already force-returned).   In these cases, and in a few other rare circumstances, you may find it necessary to manually remove a fulfillment from your computer. This process occurs exclusively on your computer without any communication with FlexSim's main license server.   Delete your fulfillment   FlexSim 23.0 or greater   For FlexSim version 23.0.1 or greater, you can delete fulfillments using the License Activation window.   From FlexSim's main menu, choose Help > License Activation. Under the Advanced tab, find the Delete sub-tab. Choose the fulfillment you'd like to remove from your computer and click Delete. Confirm your choice to remove the fulfillment from your computer.     Currently licenses that are *BROKEN* do not show up in this list (how do licenses become broken?), so if this applies to your situation you will need to use the Older versions method below.   Older versions   If you are using an older version of FlexSim, we recommend that you download the latest FlexSim software and use the updated delete method described above, even if your license is for an older FlexSim version. Older FlexSim versions do not have a graphical interface for removing fulfillments, but if you're comfortable you can still do so using a FlexScript command.   Find the fulfillment ID   The first step is to find the fulfillment ID of the license you want to return. This is an identifier unique to the activation you're removing.   View your licenses to find the fulfillment ID you wish to remove from your PC.   Prepare your delete command   Once you know your broken fulfillment ID, you're ready to build the command that will remove it from your computer.   licenseactivation(LA_DELETE_FULFILLMENT_RECORD, "paste entire 'FID_...' fulfillmentID here");   Be sure to paste the complete fulfillment ID into the 2nd parameter.   Depending on your software's licensed state, you may be able to run this command directly in a script window. If not, we'll work around that limitation by using an object's reset trigger.   Execute the delete command   There are two ways to manually delete your fulfillment:   Run the command in a script window Use a 3D object's reset trigger   Run in a Script window   If your FlexSim installation is still licensed, you can open a Script window to run FlexScript commands:     Run the command console. You will be prompted to confirm that you truly want to remove the fulfillment:     Choose Yes to remove the fulfillment.   Use a 3D object's reset trigger   If your FlexSim software is not licensed the Script command console is not available. Instead, do the following:   Create a new model. Drag any object into the 3D view. Create a reset trigger on that object. Enter the FlexScript command into the reset trigger. Press OK to save the script. Reset the model. Choose Yes to confirm that you truly want to remove the fulfillment.  

Autodesk has released a module that provides better functionality between FlexSim and Autodesk software. FlexSim users can download the module by navigating to the “3rd Party Modules” tab on the FlexSim downloads page:   Downloads - FlexSim Account       Please note that the module will work with FlexSim version 24.2.2 or later.   The first release of the module includes the following:   Added support for loading ipt, iam, and rvt files. Added a new AutoCAD FlexScript API. Updated dwg importer using the Mesh API.   More information about the module can be found in the user manual here:   User Manual - ADSK Interop   Instructions and examples of how to use the module can be found here:   Autodesk Interop Module Example Models   You can find a demo of the new features (10:10 - 29:55) in the Autodesk University class recording here:   Elevating Factory Design: FlexSim and the Future of Autodesk Fusion Digital Factory   If you need to report a bug, please make a post in the Bug Report space. If you have a new idea for the software, please make a suggestion in the Development space.  

tl;dr   must be stable and persistent, always able to maintain a constant connection with the client software don't use a user's personal computer as a license server use a currently supported Microsoft OS bare-metal hardware, virtual hardware, cloud hosted - all are fine if the hardware meets the OS specifications, it meets the license server specifications configure your network and firewalls to allow the client-server communication   Use an always-on, accessible server (not a user's PC)   Your license server should be on a stable, persistent system that is always on and always accessible via a stable IP address or fully qualified domain name. A user’s personal system is not a good license server, unless they are only serving licenses to themselves, in which case please consider contacting your local FlexSim distributor to exchange for a standalone license.   Operating System   Hosting FlexSim licenses requires a currently supported version of Windows (desktop or server versions are supported). FlexSim and FlexNet do not support Windows operating systems that have reached their end-of-life. See Microsoft guidance on product lifecycle.   You should perform all Microsoft Updates so that your operating system is fully patched prior to installing the license server software.   In the future we hope to allow FlexSim licenses to be hosted on Linux or Mac license servers, in addition to Windows. Work toward multiplatform is ongoing. We do not currently have an estimated timeline.   Server Hardware   If your license server hardware meets the specifications required for the chosen Microsoft OS, it will be adequate to run the license server software. Hosting licenses is generally NOT a demanding workload.   Please do not confuse these minimal license server hardware requirements with the different and more demanding system requirements for running FlexSim Simulation Software.   Cloud Hosting   Your license server could be hosted by a cloud provider or on premises, on a virtual machine, or a bare-metal OS.   Keep in mind that your license server should be a stable, persistent server that client PCs can remain connected to. If your server setup works by creating and destroying new instances of a virtual machine each time you reboot, it is NOT suitable for use as a license server. You will lose your Trusted-Storage-based FlexSim licenses when the virtual machine is terminated.   Networking, firewalls, connectivity   For the client software to remain licensed, it must maintain a constant network connection to your license server. The exact details of such a configuration are up to you.   If you want to limit client-server connections to the local network, allow access to the license server worldwide over a VPN, or make your licenses available over the public Internet, these are all decisions you must make and configure your network and firewalls accordingly such that your FlexSim client PCs can maintain a constant connection to the license server.   Further networking guidance, including information regarding firewalls and port numbers, is found in the individual instructions for lmtools or lmadmin.  

Recommended System Requirements   This article complements FlexSim's System Requirements. We'll go over each of the major components, discuss their importance to a FlexSim model, and make recommendations to help you decide on the right hardware for your situation.   CPU   Single Model Run   A single run of a FlexSim model (ie not an experiment or optimization run) is single threaded, which means it runs on only 1 CPU core. Buying a processor with more cores won't speed up a single simulation run. To complete single model runs more quickly, use instead a processor with a faster single core clock speed (gigahertz, or cycles per second) or better efficiency (instructions per cycle).   In short, for the fastest individual model runs, you want the fastest processor possible, regardless of the number of cores.   Experimenter or Optimizer - Multiple Simultaneous Replications   When you're doing multiple simultaneous model runs using the Experimenter or Optimizer, FlexSim takes advantage of multiple CPU cores to run simulation replications in parallel.   By default, FlexSim spawns as many replications as you have cores; for example, a Quad core processor enables four single-threaded simulation runs to process simultaneously, one on each core, getting you results four times faster than by using a single core processor at the same speed/efficiency.   If necessary, you can manually limit the number of concurrent replications by setting the Max Cores value from FlexSim's Main Menu under Statistics > Experimenter > Advanced tab > Max Cores input field. Each replication consumes some amount of system RAM, so if you run out of RAM before you run out of cores, it may be necessary to limit the number of cores used to run replications.   Conclusion   If you’re primarily doing single simulation runs, choose a faster processor speed regardless of the number of cores. If you’re primarily doing experiments, choose a processor with a high number of processing cores (and make sure your system has enough RAM to support them - see the Memory heading, below). If you’ll be doing both, choose a processor that strikes a good balance between core speed and core count.   Memory   Considerations   Random Access Memory, or RAM, is a PC's fast "working" memory, where it stores the data and programs it is currently running (don't confuse this with your much slower hard drive, where data is stored "at rest"). Most consumer Windows computers top out at 32 or 64 GB of RAM, though Windows is capable of supporting much more when coupled with high-end hardware (see limits per OS here).   Your computer is always doing many other things besides just running FlexSim. Your operating system itself has memory needs for all the processes it is constantly running. You probably have an antivirus solution, maybe a backup software, and often other utilities running invisibly in the background. Then there are all the applications you currently have open - your email, a web browser, music streaming, etc. All of these are consuming RAM.   As you plan your FlexSim hardware, be aware that you should have enough RAM to run all these other applications, plus your FlexSim model, plus have a good amount of extra RAM as a buffer.   FlexSim's Requirements   Many FlexSim models will use less than 4 GB of RAM in a single model run, but it all depends on your simulation and data. Some large and complex models can and do go above 4 GB of RAM utilization (sometimes well above). If FlexSim's RAM utilization starts approaching a high percentage of your total available system RAM, your computer will turn sluggish or totally unresponsive as it runs out of memory and begins paging out to disk for its memory needs (which is orders of magnitude slower than RAM).   A FlexSim system should have 16 GB of RAM as a minimum. For the best experience we recommend 32 GB of RAM or more. Many modern consumer PCs meet this recommendation. See FlexSim's latest minimum and recommended system requirements here.   Experiments and Optimizations   Experiments and optimizations run several replications of your model simultaneously, so make sure you have enough total memory in your system so that each replication can hit its peak memory needs, while still leaving enough memory for the system and other running applications (OS, antivirus, other background processes, etc.).   In addition, the experimenter saves statistics data for each replication by default. Each completed replication will send its statistics collectors' data to the main FlexSim thread, where it will ultimately be stored in the results database file on the hard drive. However, several stages of the transfer process require two copies of the data. In addition, all child processes can transfer data simultaneously. So, if you have a model that generates 100MB of statistics data, and you run an experiment with 8 CPUs, and all 8 CPUs finish a replication at roughly the same time, you'll need at least 1600MB (100 MB x 2 x 8) to transfer the data successfully, on top of all the other RAM utilization.   Example Scenario   I've developed a simulation model and now I'd like to run multiple replications using the Experimenter. Watching my simulation run normally, while monitoring FlexSim's memory usage with Windows Task Manager, I see that over the entire course of its run my simulation peaks at about 2.1 GB of RAM at its highest utilization. My computer system has 16 GB of RAM. When FlexSim is not running at all, the system uses about 20% of its resources for the operating system and other background processes. This leaves about 12.8 GB of RAM free. How many concurrent replications of FlexSim can my PC support? 12.8 GB / 2.1 GB per replication = 6.1 concurrent replications So, I might get by with allowing 6 concurrent replications of FlexSim, but I feel like 5 is a safer bet to give the system a bit of headroom, and because running the experimenter and collecting results data also requires some additional memory overhead. Since my computer has a quad-core processor and uses simultaneous multithreading (SMT) (which allows each core to run two FlexSim replications at once), FlexSim's default would be to run 8 concurrent replications. My calculations showed that 8 concurrent replications would be too many, and will probably bog down my PC, slowing or halting the entire process. I will limit the number of concurrent replications the experimenter will use by setting the Max Cores value to 5. This option is set from FlexSim's Main Menu under Statistics > Experimenter > Advanced tab > Max Cores input field.   Your settings will differ from this example. Check your computer's amount of RAM, the peak memory needs of your simulation models, and your baseline RAM utilization when you're not running any simulations. Factor in a reasonable % as a buffer. Use these values to determine how many concurrent FlexSim replications your computer may support.   When allowing FlexSim to use its default of running the max number of replications your CPU supports, please keep in mind that many multi-core CPUs actually run multiple threads simultaneously per core (simultaneous multithreading - SMT). To fully take advantage of all the simultaneous replications that your PC could run at once, be sure to get enough RAM for all the replications your CPU is capable of. For example, a 4-core CPU with support for SMT could run 8 simulation replications at once. Make sure you have the memory to do so! If not, be sure to use the Max Cores option to limit the number of concurrent replications.   Conclusion   A system meeting FlexSim's minimum RAM requirement will have enough memory for a single model run of most simulation models. If your simulations are large or complex, or if you intend on running experiments or using the optimizer, you should meet the higher recommended spec of 32 GB of RAM or more.   Disk   Space Requirements   The FlexSim installer may be up to 1.2GB in size, depending on the FlexSim version.   After installation, FlexSim's program files use up to 1.2GB of disk space. Your model files, CAD layouts, images, custom 3D shapes, import data, exported reports, and other simulation related assets that you provide will take disk space in addition to the software's installed footprint.   Disk Speed   Most FlexSim models will run from memory, so hard drive speed isn't really an issue. However, if you're reading/writing with files/databases while the model is running, disk speed could make a huge difference; a Solid-State Drive (SSD) is a must in that case. Alternatively, try to do data reading and writing before and after the simulation run, if possible.   FlexSim recommends SSDs in general because they make every interaction with your computer feel faster and more responsive. You won't regret an upgrade from a regular, spinning hard drive to an SSD.   Conclusion   Consider upgrading your hard drive to an SSD if you will be reading or writing to files or databases during a model run, or to generally improve system responsiveness. Graphics   Recommended Graphics   The better/newer/bigger/faster the graphics processor, the better the performance. Integrated graphics, where a smaller GPU is packaged into the CPU, have gotten much better in recent years, but a discrete GPU remains the most powerful graphics solution.   FlexSim works best on Nvidia GeForce RTX GPUs, but Nvidia Quadro and AMD Radeon are also good solutions. Most recent integrated graphics solutions meet FlexSim's minimum graphics requirements, but in general will not perform as well as discrete graphics.   Graphics Driver Updates   It is also important to note that you should keep your graphics drivers updated to the latest version. If your graphics hardware meets FlexSim's minimum requirements but you are experiencing graphical issues in FlexSim, a graphics driver update may solve the problem. Please check out this article for some common symptoms and solutions to graphics issues within FlexSim.   Virtual Reality   FlexSim supports Oculus Rift/Meta Quest 2, HTC Vive, and Windows mixed reality virtual reality platforms (see demo models). Be sure to meet FlexSim's higher recommended specifications if you plan to use VR.   Conclusion   While recent integrated graphics solutions meet FlexSim's minimum requirements, a discrete graphics solution is a better choice. For maximum performance, FlexSim recommends a recent NVIDIA GeForce RTX GPU.  

FlexSim 25.2.0 includes upgraded third-party licensing libraries which require an updated set of license server files based on Flexnet Publisher version 11.19.8.0 or higher. For background, see Version Compatibility Between Components. In terms of that article, the client library linked to the FlexEnabled application (FlexSim) was upgraded, so all the licensing components further up the list also require an upgrade. Thus, FlexSim has a new set of license server files available. Download the new license server files here:   https://flexs.im/lmtools-download   Suggested instructions:   1. Download the new license server files (.zip archive) and extract to a location right next to your previous license server tools, like in this screenshot:     2. Install the latest anchor service: Browse the newly extracted files to find flexsimserveractutil.exe. Right click and choose Run as Administrator. From the main menu of flexsimserveractutil.exe, go to Tools > Licensing Service > Install Anchor Service. This will install the updated version of the licensing anchor service, compatible with FlexSim 25.2 and higher. For more information, see License Server - FlexNet Licensing Service 64.   3. Start the new lmtools.exe from the new folder. Your FlexSim_License service should be listed there.   4. Update the paths for lmgrd.exe, flexsim.lic, and log.log to point to the new files in the newly extracted folder.     5. After editing the three paths, save the service (button in upper right).   6. Check the service using Windows Services. Make sure that the "log on" tab is still set to use a "local system account".   7. Make sure the new lmgrd.exe and new flexsim.exe are allowed through the firewall. See lmtools - Add Windows Firewall exceptions.   8. Restart the service, either from the Start/Stop/Reread tab of lmtools or from Windows Services.   9. After you confirm everything is working properly, you can safely delete your old folder containing the previous version of FlexSim's license server files.   If you run into any troubles, try stopping your existing FlexSim_License service first, then repeat the above steps.  

Not sure about the differences between network and standalone licenses? No worries! Read on for an in-depth explanation of each license model:   Standalone Licensing (Client-Activatable) Network Licensing (Server-Concurrent)   You can also download our printable reference, which includes some example scenarios: Standalone vs Network Licensing.pdf.   Standalone Licensing (Client-Activatable)     Once a standalone license is activated to a PC it remains there permanently until it is returned. The PC could be rebooted, taken offline, or even have FlexSim uninstalled - the license remains on the PC.   The steps to activate and return a license are user-accessible from within FlexSim software. Once FlexSim is installed, there are no special PC permissions required to activate or return licenses.   See our licensing procedures article for instructions for managing your standalone licenses (activate, return, repair, upgrade).   User-managed license movement   The ability for the user to activate and return their license at will is a big advantage. It allows teams the freedom to share a license, while still giving individuals the freedom to take a license off-site or off-Internet. As long as a team sharing a license communicates effectively, the license can be passed around to whoever needs it at the moment, by returning the license from one PC and activating to another.   History Log   FlexSim's main license server logs a license's activation/return history, including who last activated (in case you need to contact someone about returning it!). The license history log can be viewed by any FlexSim account that can view the license. This includes the license owner and any account the owner has shared with.   Your activation IDs (the license codes copied into FlexSim to activate your license) can be shared and visible - including the activation history - with every member of your group. See the Sharing tab on your FlexSim account's Licenses page.   Trusted Storage   Your standalone FlexSim licenses are activated to a special holding area on your computer called Trusted Storage, which exists outside and independently of FlexSim software. FlexSim's activation process will authenticate your computer with our main license server and store your license credentials in Trusted Storage, completely outside of any FlexSim installation.   You could uninstall FlexSim, but your license will still reside in your computer's Trusted Storage. You would need to reinstall FlexSim in order to access the return functionality to move your license off of your computer.   So, you can go ahead and use ANY version of FlexSim to activate ANY version of your license so that it will be stored in your computer's Trusted Storage. Whether the activated license will enable features in your version of the software is a separate question - and as a quick reminder, FlexSim's licenses are backward-compatible, meaning that if you have a 21.2 license, you can use that with any version of the software up to version 21.2.x, including all older versions back to 5.0.   The crux is, your standalone license can be accessed by any version of FlexSim installed on your computer, regardless of what version was used when activating the license, because all versions just put your license into Trusted Storage, and all versions check license rights by reading out of Trusted Storage.   Standalone pros   User-level control of the license gives flexibility in who has the license at any given moment. FlexSim maintains the license server, so you don't have to (avoids complexity of installing, configuring, maintaining, and upgrading your own separate license server). Online tools to see the license history and who currently has the license (via your FlexSim Account). In-software auto-upgrades makes upgrading your license easy.   Standalone cons   People sharing the license need to coordinate who will use it when and remember to return the license when unused. Lost, stolen, or broken licenses require interaction with your local FlexSim rep to fix.     Network Licensing (Server-Concurrent) Let's begin with an overview of the setup (simplified from our license server installation instructions) :   Provision a computer/VM to act as the license server. It should remain powered on and attached to the network at all times. Activate your FlexSim licenses to your local license server. Install and configure the license manager software. Configure firewalls and permissions on the server and/or network to allow communication with FlexSim client PCs.   Next, the client PCs:   Install FlexSim on the client PC. Configure licensing settings in the client software to point to the license server. Configure firewalls and permissions on the client PC and/or network to allow communication with the license server. The network connection between client and server must be maintained throughout use of FlexSim software. If the network connection breaks, FlexSim software reverts to the feature-limited Express mode.   This sort of setup is great for computer labs at universities, for instance, where there are many client PCs, and license server hardware or virtual machine is easy to obtain or already exists. Also, where the client PCs are stationary and always on the network, and where network topology makes it easy for the clients to stay connected to the server.   Opening FlexSim software requests a seat from the organization's license server. Closing the software returns the seat.   Network pros   Allows for management of many licenses (seats) from a single location. Some server settings are customizable (Options files can be quite powerful - see chapter 13). Licenses can never become lost or stranded on client PCs. If a client PC loses its connection to the server, the server will reclaim the seat after a timeout period (default timeout is 15 minutes).   Network cons   Complexity of installing, configuring, maintaining, and upgrading a separate license server. Client PCs must maintain a constant connection to the server. No online record of activations/returns (but you can examine your own raw server logs).  

FlexSim 2026 Beta is now available.   FlexSim 26.0.0 Release Notes   To get the beta, log in to your account at https://account.flexsim.com, then go to the Downloads section, and click on More Versions. It will be at the top of the list.   The More Versions button does not appear when logged in as a guest account. The beta is available only to licensed accounts and accounts that have a license shared with them. Learn more about downloading the best version of FlexSim for your license here. If you have bug reports or other feedback on the software, please create a new post in FlexSim Forums.

You might be wondering what data is collected when you use FlexSim simulation software. How is it sent to FlexSim? How is it stored? What is it used for? Can you opt out?   Below you'll read all about it, but for those who can't be bothered:   tl;dr: Our customers have complete control when deciding what data is sent to FlexSim. Any data gathering is easily circumvented, disabled, or avoided.   If that interests you, read below for the details.   Introduction There are four ways your data may be sent to FlexSim, and there are workarounds you can implement for each to avoid sharing any data. Each link jumps to its section below: FlexSim Accounts (contact information) Licensing your software or your local license server (license and computer information) Online communications from the software (license and computer information) Support or model building services (customer-sent data) You can also jump to the Conclusion.   FlexSim Accounts We receive user personal contact information when someone signs up for a FlexSim account, or when an account is created for a person in order to give them a license. FlexSim Account information includes required fields (name, email, organization, country) and optional fields (including title, address info, phone). These data are submitted to FlexSim through web forms. Our website is only accessible via HTTPS, with TLS 1.2 or higher enforced. FlexSim's databases are hosted in United States data centers, and this data is encrypted at rest with AES-256. Data is encrypted in transit with TLS 1.2. FlexSim US's CRM is HubSpot, and US contacts are saved there. HubSpot ensures that your data is encrypted at rest. HubSpot's sites and services are accessed via HTTPS and we've configured our account's security settings to require TLS 1.2 or higher. Contacts from outside the United States are forwarded to their regional FlexSim distributor, who operate independently and may use a different CRM. Our websites track usage information to help us improve our marketing and fix site issues. Basic web browsing logging data is collected, such as IP/location information, browser type, session duration, etc. Additionally, if you are logged in to your FlexSim account, we keep download, license, and profile logs. Check out Autodesk's privacy policy. Workaround A FlexSim Account requires a person's contact information for convenience only. If a customer wishes, an account can be set up with a generic name, like "CompanyXYZ FlexSim Rep," and a generic email, like "flexsim@company-xyz.com". Having a real name and email of an actual person is convenient, but also optional. As long as we have a way to communicate with a customer, that works!   Licensing License codes When a client PC communicates with our main license server to activate or return a standalone FlexSim license, it does so over secure HTTPS.   When licensing a local license server using the licensing utility flexsimserveractutil.exe license codes are transmitted in plaintext over HTTP. This means that license codes are transmitted in the clear. The risk to a licensed user is that if your online communications are being monitored your license keys could be compromised, allowing someone else to obtain your FlexSim license keys and potentially use them to activate your FlexSim licenses and consume your seats, leaving you without the ability to activate those seats normally.   If there is ever an issue where a license should be available but for some reason is not successfully activating, customers can contact their local FlexSim distributor for licensing support. These situations can be handled quickly.   License codes are stored in plaintext in FlexSim's main Flexnet Operations server database.   Additional license history information When a license is activated over the Internet, whether by a client PC (standalone license) or when configuring a license server (server license), FlexSim also receives the Windows username of the person logged in doing the action, and the Windows computer name where the license is being activated. When activating a standalone license this information is first AES-256 encrypted before transmission over HTTP. For a license server the username/computer name are transmitted in plaintext over HTTP. Once received by FlexSim, the Windows computer name and username are stored in our database which is LUKS encrypted at rest and are displayed to the customer in their account's license history. The license history allows customers to track license usage and location - a useful feature requested by our customers to help manage standalone licenses shared among multiple people.   When activating a standalone license over the internet, the software also sends basic operating system and FlexSim software version information, which, like the Windows username/computername, is AES-256 encrypted before being transmitted over HTTP. This additional information is AES-256 encrypted at rest.   Workaround We have an alternate method of licensing that applies to both standalone PCs and license servers where a user generates XML requests and manually submits them to FlexSim's website over HTTPS using TLS 1.2 or higher. Licensing by XML avoids the following potential issues: License codes sent in plaintext over HTTP FlexSim receiving Windows username and computer name information, and in the case of standalone licensing, additional operating system and FlexSim software version information. Manual licensing is somewhat less convenient and more time consuming than online licensing - instead of just a button push there are several steps to follow in sequence, including generating requests, uploading requests, downloading responses, processing responses. It is up to you to decide whether easy-online or manual-XML licensing is most appropriate for your organization.   License operations, both automated/online or manual/XML are documented in our article Licensing Procedures.   Online communications Start page FlexSim software has a web-based start page that by default sends basic computer information to FlexSim to request introductory content to display when starting the software. This information includes FlexSim version, and general Operating System properties including Windows version, language, and country. These are used to display appropriate content to the user. For instance, we have localized versions of the start page depending on the country and language settings sent by the client PC. If a computer is licensed, the license information along with Windows username and computer name are also sent, again for a history of license use, and also in the case that FlexSim needs to display specific information only to licensed users, such as expected maintenance windows for FlexSim's main license server, etc.   The start page is enabled by default. The above-described information is AES-256 encrypted and then transmitted to FlexSim over HTTPS using TLS 1.2 or higher. The data remains AES-256 encrypted at rest.   Telemetry A user can also enable additional telemetry as an opt-in feature. This sends additional operating system and hardware information such as CPU, RAM, screen resolution, GPU type and driver version, all of which helps us build an aggregated view of the computer capabilities of our user base. This is useful for development decisions, to make sure we target the simulation software to hardware that is generally available to a majority of our user base. This telemetry info is AES-256 encrypted, transmitted to FlexSim over HTTPS TLS 1.2 or higher, and stored in AES-256 at rest.   Workaround: The start page can be disabled with an in-software setting. Additional telemetry is an opt-in feature. You can read more about online communication in our Sofware License Agreement, item 15. Online Communication. The in-software settings are configured from FlexSim simulation software's main menu > File > Global Preferences > Dynamic Content tab.   Support In the course of using FlexSim simulation software, your simulation engineers may send models or other data to Autodesk's FlexSim support team for help via email, or by posting to this online community. Your employees should only do so according to whatever applicable policies you have in place.   In this online community, questions are asked publicly, allowing our worldwide community and partners to help solve problems and provide answers, insights, and experience. Any information or attachments posted to this community are public.   Workaround Don't post or email confidential data. If you need support but your simulation model contains proprietary/confidential/secret information, you could: Pose a general question without including any attachments. Post a sample model you create that demonstrates the question or issue at hand without using any confidential information. If you have a current maintenance contract, you can also contact your local FlexSim distributor for live phone or web meeting support. You could share your screen so that our support staff could help troubleshoot your issues directly on your PC. In this way you could get the help you need without ever transferring any files or data off your computer.   Conclusion Any data that FlexSim might receive is described above, and any data gathering can be circumvented, disabled, or avoided using the provided workarounds. Our customers maintain complete control when deciding what data is sent to FlexSim. In addition, we're happy to delete any information we may already have on your company or your users. We are responsive to our customer's requests and wish to assure you of our commitment to your privacy and security. Simply contact your local FlexSim distributor with any requests about what data we have about you or to request any deletions.   Thank you for your patience in reviewing this long article! Contact your local FlexSim distributor if you have any questions or concerns.

Assumed configurations   All steps below assume that you followed the installation instructions as described in our license server installation instructions, and that all FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS. Throughout these instructions we will reference files inside that folder.   Reread the license   Within your FlexSim_LMTOOLS folder, right-click lmtools.exe and choose Run as administrator. You may need to accept a permissions prompt. Go to the Start/Stop/Reread tab. Choose the FlexNet License service for your FlexSim licenses. The name of the service could be FlexSim_License, but the service could have been given a different name. Press the ReRead License File button. Close lmtools.

This table is meant as a reference and guideline. While we strive to maintain this list regularly, it may be out of date at any given time. If an advertised feature of FlexSim is not listed here, it is generally not subject to limitations by license type.   The Express license type is FlexSim's default, unlicensed state. Downloading and installing FlexSim to a new computer, it will be in Express mode. The other license types require you to obtain a license and apply it to the software. Please refer to FlexSim's End User License Agreement (EULA) for details on allowed uses, restrictions, and other considerations. If you wish to test a particular license type, please contact your local distributor to request a test license.   Please Note: Runtime seats are no longer available for new purchase or renewal but are referenced in this table to support those Runtime licenses still outstanding.   Please Note: Autodesk sells a node-locked subscription license. This is the same as Enterprise in the table below, with some restrictions on moving the license. Please see our article Node-locked license vs Transferable license.       Express Runtime Student Educational Enterprise Use Cases (see EULA) Testing, evaluation, and model viewer only. Run only (no model building). Educational use only. Educational use only. See EULA. Open, Run, Save open and run any size model ✔ ✔ ✔ ✔ ✔ open and save models in XML format     ✔ ✔ ✔ unlocked random streams   ✔ ✔ ✔ ✔ compile models built with C++ (optional, requires Visual Studio)   ✔ ✔ ✔ ✔ save model size limitations model size must be under limitations none model size must be under limitations none none experimenter   ✔ ✔ ✔ ✔ OptQuest optimizer   with OptQuest add-on license up to 10 optimization variables with OptQuest add-on license with OptQuest add-on license webserver (requires separate download) ✔ ✔ ✔ ✔ ✔ Model Building model building features available ✔ no ability to add objects or activities, but any objects and activities used by existing models are editable ✔ ✔ ✔ create objects and activities ✔   ✔ ✔ ✔ object creation limit 30   100 none none process flow activity creation limit 35   250 none none execute FlexScript in script console     ✔ ✔ ✔ tree view     ✔ ✔ ✔ Tool Box Add Tools ✔ no ability to add tools, but all tools used by existing models are editable ✔ ✔ ✔ FlowItem Bin ✔   ✔ ✔ ✔ Global Tables ✔   ✔ ✔ ✔ Time Tables ✔   ✔ ✔ ✔ MTBF/MTTR ✔   ✔ ✔ ✔ Down Behavior ✔   ✔ ✔ ✔ Dashboards ✔   ✔ ✔ ✔ Groups ✔   ✔ ✔ ✔ Process Flow (all options) ✔   ✔ ✔ ✔ Global List (all options) ✔   ✔ ✔ ✔ Statistics - Statistics Collector ✔   ✔ ✔ ✔ Statistics - Milestone Collector ✔   ✔ ✔ ✔ Statistics - Calculated Table ✔   ✔ ✔ ✔ Statistics - Experimenter     ✔ ✔ ✔ Statistics - Tracked Variable     ✔ ✔ ✔ FlowItem (all options) ✔   ✔ ✔ ✔ Modeling Logic (all options)     ✔ ✔ ✔ Visual - Model Floor ✔   ✔ ✔ ✔ Visual - Model Background ✔   ✔ ✔ ✔ Visual - Video Recorder     ✔ ✔ ✔ Visual - Fly Path     ✔ ✔ ✔ Connectivity - Database Connector ✔   ✔ ✔ ✔ Connectivity - Excel Import/Export ✔   ✔ ✔ ✔ Connectivity - Visio Import     ✔ ✔ ✔ Connectivity - Emulation (Modbus and OPC DA connections only. Other connection types require an Emulation license.) ✔   ✔ ✔ ✔

Node-locked   Node-locked can only be activated once. Be sure that you install the license where you would like it to be installed for the next year. FlexSim can assist with one migration for extenuating circumstances, such as a crashed computer, but there will be fees for any additional migrations. Please contact your distributor to receive assistance with moving your license. The node-locked license feature of terminal server usage (remote desktop) is disabled and cannot be enabled.   Transferable   There is no limit to the number of times a license seat can be activated and returned. If the transferable license is not a network license, then by default the license feature of terminal server usage (remote desktop) is disabled.    Please reference other articles or our documentation for further information about licensing.

You should have already completed all preceding steps found in the article Hosting your FlexSim licenses with lmtools, including all those under the headings "Preparation and Prerequisites" and "Activate licenses to your license server". Your license server will communicate with client PCs using two executables, the lmgrd.exe licensing service and the flexsim.exe vendor daemon.   This article shows how to add exceptions for these applications through Windows Firewall. If you have additional firewalls or network appliances that need to be configured, please check the section Port Considerations at the end of this article.   Allow an app through Windows Firewall Port Considerations   Allow an app through Windows Firewall   Windows Firewall allows you to specify certain applications that will be allowed through different network types. If you're not sure about firewalls and networking, be sure to contact someone in your organization that administers these things.   You will need administrator privileges on your license server to add firewall exceptions.   Open the Allowed apps interface   Click the Start button or press the Windows key, then type Firewall into the search box. Choose the option to Allow an app through Windows Firewall.     If you don't see that option, you can choose the option Windows Defender Firewall at the top of the search results. This will open the Windows Defender Firewall topic the Control Panel. There you can choose Allow an app or feature through Windows Defender Firewall in the side panel:     Add a firewall exception for lmgrd.exe   In the Allowed apps window, click the Change Settings button, then the Allow another app… button.     In the Add an app window that opens, click the Browse… button. Navigate to extracted license server downloads. Double click lmgrd.exe to choose the file.     Click the Network types… button.   Check the boxes for the various network types that the firewall should allow. We recommend allowing your FlexNet licensing to communicate across all network types, but contact your server or network administrators if you're not sure.     Click Okay to close the Choose Network Types window.   Back on the Add an app window, click the Add button.   Add a firewall exception for flexsim.exe   Repeat the steps above for flexsim.exe:   Click the Allow another app… button. Browse… to your extracted license server downloads. Select flexsim.exe. Click Network types… and choose the appropriate networks to allow access to lmgrd.exe. These should be set to the same settings chosen for lmgrd.exe, and you can usually allow all network types - domain, private, and public. Click the Add button. Click OK to close the Control Panel window.   Port considerations   You may need to allow communication through other firewalls or network appliances, depending on your network topology and specific licensing plans for how and from where client PCs will connect to the license server. Usually for such firewalls or devices you will configure inbound and outbound port exceptions to allow your license server communications to pass through.   A FlexSim license server has its ports defined in a flexsim.lic license file, specified when you configured your FlexSim_Licensing service.   Our default ports are as follows:   lmgrd.exe - licensing service - port 26914 - TCP flexsim.exe - vendor daemon - port 56914 - TCP   There is a chance you specified custom your port numbers. If you're not sure you can check your flexsim.lic license file. Read more about FlexSim's license file and default vs custom port numbers in our article FlexSim's license file.