When installing FlexSim, has the installer ever quit, saying "Installation Cancelled" or "FlexSim must close"? Installation Canceled Installation was cancelled by user. Or has your FlexSim installation ever had errors upon starting the software? FlexSim has encountered a problem. Your work is saved in recovery files. Please notify FlexSim Technical Support. Retrieve your recovery files, then email FlexSim. Do you want to restart? FlexSim encountered an unrecoverable error and must close. Please notify FlexSim Technical Support about this issue. This can be frustrating any time, let alone for a brand new FlexSim installation. Here are some possible solutions that may help FlexSim install or start properly: 1. Meet the System Requirements Make sure that your computer meets FlexSim's minimum system requirements. If your computer's hardware or operating system is out of spec, you may not be able to install FlexSim, or it may not start or work properly. Don't overlook the disk space requirement. You'll need about 2.5 GB free for the installer and the completed installation in order to install FlexSim. Low disk space will cause the installation to fail. Graphics specifications are particularly important, as incompatible/nonexistent graphics hardware or out of date graphics drivers may cause strange graphics behavior or other issues. See this article for more graphics considerations, tips, and guidance for installing or upgrading graphics drivers. 2. Windows Updates, Driver Updates FlexSim relies on some newer Windows components and libraries provided by Microsoft in patches and updates. Make sure your computer is up to date with all Windows updates. In addition to Windows updates, be sure to upgrade your system's graphics drivers, as FlexSim relies on fixes and features found in the latest graphics drivers from NVIDIA, Intel, or AMD. It is not enough to just use Windows Update to check for new graphics drivers - you should check the websites for your system manufacturer or graphics vendor specifically for updated graphics drivers. See our graphics article for more detailed information. 3. Reboot your computer Windows has improved enormously over the years, but even with modern Windows sometimes a good, old-fashioned reboot can do the trick, especially if you have recently installed or uninstalled other software or Windows updates. 4. Run as Administrator Software Installation: Ensure that you have the proper privileges on your PC to install new software. Install FlexSim by right-clicking the installer file and choosing Run As Administrator. If you don't have admin rights, you will be prompted to enter credentials with admin rights. Enter the proper credentials to allow the software installation to proceed. Startup Issues: Try starting FlexSim with higher permissions by right-clicking the program icon and choosing Run As Administrator. If you don't have admin rights, you will be prompted to enter credentials with admin rights. Enter the proper credentials and the software should start with elevated permissions. Does this solve the problem? Some users have reported that some FlexSim components are blocked by default, but can run properly when FlexSim is started with elevated privileges. If you find this is the case for you, work with your IT group to determine how to unblock the DLLs or other components required by FlexSim. 5. Delete FlexSim's saved settings Sometimes when FlexSim has trouble starting up, it can be due to a corrupted prefs.t file. FlexSim's prefs.t file stores your FlexSim settings and preferences and is located at: %APPDATA%\Flexsim\FlexSim <version> The %APPDATA% address is a shortcut to your Windows user account's Roaming directory. This animation shows how to get to your %APPDATA% directory: With FlexSim closed, delete this prefs.t file. Then try starting FlexSim. Are the problems resolved? 6. Reinstall FlexSim Completely uninstall FlexSim and try a new installation. It may be worth downloading a new copy of the full installer to ensure there was no corruption in the install package. You could also try the .msi installer, instead of the .exe. When installing using the .msi you can save a log of the install process. This could help with debugging if there are still problems. Whichever method you use when reinstalling FlexSim, be sure to right-click the installer and choose to Run as Administrator (see the Run as Administrator section above). 7. Update your computer's .NET installation FlexSim relies on Microsoft's .NET Framework for some functionality. Windows 10 includes a compatible .NET version, or if a compatible version is missing the FlexSim installer will try to download and install .NET directly from Microsoft. If your computer/network does not allow this you may need to update .NET yourself. Click here to download the .NET framework directly from Microsoft. After installing the .NET Framework, please revisit the Windows Updates section above. Microsoft may provide new security fixes that should be applied to your .NET installation. 8. Reinstall Microsoft Visual C++ Redistributable These are run-time components provided by Microsoft that are required to run FlexSim. Normally these components are installed during FlexSim's installation process. If FlexSim is encountering errors, it could be caused by a broken or out of date C++ redistributable. Click here to download the latest Visual C++ Redistributable directly from Microsoft. After reinstalling the Visual C++ Redistributable, please revisit the Windows Updates section above. There may be new security fixes for the redistributable. 9. Antivirus We have seen instances where FlexSim is blocked by an overzealous Antivirus software. If FlexSim doesn't start up at all, despite a new installation, this could be the case. To test this, temporarily disable your antivirus and try to install or start FlexSim. If the problem clears up then your antivirus may indeed be blocking FlexSim. In this case, work with your IT department to configure the appropriate settings to allow FlexSim to run alongside your antivirus solution. Remember to re-enable your antivirus software after this test. 10. Windows Event Viewer If FlexSim still won't install or start, try checking the Windows Event Viewer to see if there are any errors related to installing or starting FlexSim. If so, please send those our way so that we can troubleshoot further. In case you've never used it before, here is a tutorial covering the Event Viewer. Add your comments below on what did or didn't work for you, other problems or symptoms you encountered, or tips and tricks that helped you solve them. Fixes for older versions The following suggestions apply to outdated versions of FlexSim. Update OpenSSL DLLs Applies to FlexSim versions 7.0.0-20.2.0 (excluding LTS versions 20.0.9+) Some older FlexSim installations may crash shortly after FlexSim opens, when FlexSim's start page contacts our remote servers for dynamic content, due to a new system incompatibility with the openssl library that shipped with these older FlexSim versions. Newer versions of FlexSim include updated files that resolve this problem. Install the latest version of FlexSim to obtain updated versions of the following two files: C:\Program Files\FlexSim <version>\modules\Emulation\openssl\libeay32.dll C:\Program Files\FlexSim <version>\modules\Emulation\openssl\ssleay32.dll Copy those updated DLLs to your affected FlexSim installation, under its program\Webkit folder, overwriting the older version of those files. Alternate workaround: disconnect your computer from the Internet, both wired networks and Wi-Fi. Start FlexSim. Go to File > Global Preferences > Dynamic Content tab. Deactivate all of the options there. You can now reconnect to the Internet and FlexSim may work properly the next time you start the application. Uninstall KB4571756 Applies to FlexSim versions 7.7.0-16.2.2 A Windows 10 patch released in September 2020 may prevent FlexSim versions 7.7.0-16.2.2 from starting. If you are using one of these older versions of FlexSim and the program will not start, try removing this Windows update: https://support.microsoft.com/en-us/help/4571756/windows-10-update-kb4571756

FlexSim requires modern graphics support to run well. Most modern computers from the last few years have no problem running most FlexSim models, but sometimes there are graphics configuration issues that keep FlexSim from working properly. Common symptoms The model 3D view is black or blank. You should see the model view default to a 3D grid. The 3D grid appears, but does not respond to user interaction. You should be able to click and drag the grid to pan (left-click-drag) and rotate (right-click-drag) the view. Click the grid to select it then scroll your mouse wheel - this should zoom the 3D view in and out. Unable to drag an object onto the grid. You should be able to click and drag an object from the Library and drop it onto the 3D grid. It should appear at the location of your mouse. Unable to interact with objects in the 3D view. You should be able to double-click an object to bring up its properties window, or single click to highlight, or click and drag to move it about the 3D grid. Conveyors or other objects are not drawing to the view. Unable to create connections between objects. User interface elements and other GUIs are not displaying correctly. Solutions If you are experiencing any of these issues, it is most likely a graphics compatibility issue. Here are common steps you can take to solve the problem: Open FlexSim's default workspace to reset any potentially corrupted view windows. To do so, from FlexSim's main menu, go to View > Open Default Workspace. Any open windows will be closed and the default 3D view and tool panels will be opened. This could clear up potential issues with 3D or Process Flow views, tools panels, or properties windows. Check that your computer meets FlexSim's minimum system requirements. Review FlexSim's minimum and recommended system requirements. Check this article for an in-depth explanation of hardware considerations. Update your graphics driver to the latest version. This almost always solves graphics issues and is the preferred solution whenever possible. It enables the maximum performance from your graphics hardware and eliminates bugs and glitches in previous drivers. Check out HowToGeek.com's article for a primer on updating graphics drivers. Always go directly to your graphics manufacturers website ( Intel, AMD, or Nvidia) to get the latest drivers for your graphics hardware. Do not trust that Windows Update always gives the latest graphics drivers - in fact it rarely does. Not every user has the proper administrator privileges on their computer necessary to update drivers, so you may need to contact someone in your IT department for help. Try a different graphics driver. If the graphics aren't working correctly and you downloaded the latest driver for your hardware directly from Intel, AMD, or Nvidia, try instead using the latest driver from the computer manufacturer such as HP/Dell/Lenovo/Asus/Acer, etc. If you are already using the latest driver from your computer manufacturer, try using the latest driver from the graphics card manufacturer: Intel, AMD, or Nvidia. Try starting FlexSim with higher permissions by right-clicking the program icon and choosing Run As Administrator. If you don't have admin rights, you will be prompted to enter credentials with admin rights. Enter the proper credentials and the software should start with elevated permissions. Does this solve the problem? Some users have reported certain linked libraries used by FlexSim are blocked by default, but can run properly when FlexSim is started with elevated privileges. If you find this is the case for you, work with your IT group to determine how to unblock the DLLs required by FlexSim. Try turning off Shadows by going to File > Global Preferences > Graphics tab, and uncheck the option Use Shadows. Click the Apply button, then close. Restart FlexSim to see how it responds with this changed setting. Try switching to a different OpenGL Context by going to File > Global Preferences > Graphics tab, and make a new selection for OpenGL Context. Hit Apply, then close. Restart FlexSim and see how it responds. Start with Recommended, then try Core Profile (3.3). If Core Profile (3.3) still doesn't work, try Generic. The Generic context is the last resort option, and is equivalent to the Compatibility mode option in versions of FlexSim previous to 2017. Compatibility mode/Generic Context is not intended for long term use. Revert to this mode only if you must use a computer that doesn't meet FlexSim's minimum system requirements. Test with other 3D applications. Your computer hardware or operating system may have an underlying problem that is causing your graphics issue. You may be able to test this by starting different 3D-accelerated applications or games on your computer. Do other applications besides FlexSim have graphics issues? If so, and you have already tried upgrading your graphics drivers as described above, you may need to contact your IT department or your computer's manufacturer for support. You may have hardware or other issues that prevent your 3D graphics from working properly. Contact FlexSim to let us know that your computer meets FlexSim's minimum system requirements you have installed the latest drivers for your graphics card other 3D-accelerated applications on your computer work just fine but your FlexSim installation still has graphics issues. If this is the case, there may be a software problem in FlexSim that should be addressed. When contacting us about your graphics problem, please include the following: Describe your symptoms in detail. Screenshots are very helpful. For each of the troubleshooting suggestions above, what did you try? What was the result? Please include a screenshot of your FlexSim installation's About FlexSim popup (from FlexSim's main menu > Help > About FlexSim...). This gives us info about your FlexSim version, your graphics hardware, and your graphics driver: A screenshot of your Windows Device Manager, with Display Adapters expanded, is also helpful for our troubleshooting. This gives us additional information about your graphics hardware: Special Cases Nvidia Quadro cards have many different driver versions. We have had good success using the ODE driver (‘Optimal Drivers for Enterprise’). Another option that sometimes improves Quadro compatibility with FlexSim is to open your Nvidia Control Panel and change 3D settings to "3D App - Game Development": Your laptop may have both Intel Integrated graphics and Nvidia/AMD accelerated graphics, and the ability to automatically switch between them depending on the application's 3D requirements. This is a great feature and helps to maximize your battery life. FlexSim should be automatically recognized as a program that should use discrete graphics acceleration, but in case it is not, you may need to set it manually within the Nvidia or AMD Control Panel. Here is the Nvidia Control panel. You can specify an acceleration profile for FlexSim under 3D Settings, Manage 3D settings, Program Settings tab: Click 'Add' and browse to the flexsim.exe executable (default install path is C:\Program Files\FlexSim <version>\program\flexsim.exe). You then have the ability to tweak any and all settings for your FlexSim graphics. The defaults are usually fine, but feel free to play around to tweak things to your liking.