Have you received this licensing error? Operations error: 7466 The return of the fulfillment is denied by the return policy because max return exceeded. This error indicates that returns are disabled for your license. Your license is configured for one-time activation onto a computer. If you believe your license should be able to transfer from one computer to another, please contact your local distributor to discuss the situation.

Have you received this licensing error?   Operations error: 7288 The activation of the fulfillment is denied by the activation policy because fulfill count exceeded the available seat count.     Here are some common reasons you may encounter this error, along with some possible solutions.   All seats are already in use   Problem: All the seats of this license are already activated. There are no available seats left to activate.   Solution: You must return a seat from a computer where it is currently activated. Once a seat has been successfully returned it is available for a new activation.   If you are not sure where your license is currently activated, there are two main methods for finding out:   Go on a hunt: On each computer where the license may be activated, check the license status by opening FlexSim and going to Help > License Activation > View Licenses tab > press the View Licenses button. This will show you the license information for the current PC. Check the history: You can view your activation/return history from your FlexSim account's licenses page. On the Licenses page, expand the folders until you can see the Activation ID you are trying to track down. Click the Activation ID to load the history for this license. This history includes dates/times of the activations and returns. If the information is available it will also list the computer name where the license was last activated and the Windows username of the logged in user who completed the action. If the computer where your license was activated has been stolen, destroyed, wiped, etc., please contact your local distributor to discuss a solution.   Activation ID is obsolete   Problem: You are trying to activate an obsolete activation ID. An activation ID can become obsolete if it has been cancelled, replaced, or upgraded.   Solution: Make sure to use the most up-to-date version of your license. Log in to your FlexSim account to view your latest license codes.   Consider the following scenario: You purchased a FlexSim license and were emailed a license code. You used that license on your laptop for several years, upgrading FlexSim as new versions were released and following the prompts to upgrade your license as needed. Now you have purchased a new laptop. You successfully returned your license from your previous laptop. On the new PC you installed FlexSim and needed to get it licensed. You looked up your original license code from your years-old email, but when attempting to activate you received error 7288.   The reason is that over the years as you upgraded FlexSim you also upgraded your license code. The old, original license code is obsolete. You must log in to your FlexSim account to get the most recent license code. With the new license code you are able to successfully activate your license on your new laptop.

Failed to connect to the license server Have you ever encountered this error? ERROR: flxActAppActivationSend - (50041, 41143, 34) "Failed to connect to the license server or Operations server. Recover: check connection and that server is operational." This error indicates that your computer is not able to communicate with FlexSim's license server. If your computer is purposely air-gapped, please use the Manual XML licensing methods listed at the bottom of this article. Protocols, ports, and addresses A license activation or return will attempt to make HTTP (port 80) and HTTPS (port 443) connections, currently with the following servers: license.flexsim.com www.flexsim.com sw.flexsim.com sw1.flexsim.com Make sure these communications are allowed on your network. To make sure you maintain compatibility with any possible future changes to our server configurations, consider configuring your network to allow communication with any *.flexsim.com subdomain. Troubleshooting Any of the following could prevent your FlexSim software from communicating with FlexSim's license servers: Your computer is air-gapped or otherwise blocked from communicating over the Internet. The FlexSim software is not allowed to communicate over the Internet. FlexSim's above-listed addresses are blocked on your network or computer. Your network communicates through a proxy service but you haven't configured the proxy server settings inside FlexSim. FlexSim's license server may be down due to some outage or maintenance. Let's look at solutions for each possibility: 1. No communication / connection issues If your computer is disconnected from the Internet, you will need to connect in order to activate or return a license online. If this is not possible, please use the Manual XML licensing methods listed at the bottom of this article. You may also see this error if you're on a flaky wi-fi connection, or a slow network connection. The communication must be solid enough that it does not time-out, where the client software is able to receive a response in a timely manner. If you are connected to the Internet but on a slow or unreliable connection, you can fall back to the Manual XML licensing methods, or you can retry the online activation multiple times - it may eventually complete successfully after several attempts. 2. FlexSim's communications are blocked If your computer is connected and you can visit other sites, but FlexSim's licensing actions are still blocked, it could be due to an anti-virus solution or other security measure preventing FlexSim's communications. Work with your IT team to disable such measures and test if FlexSim is allowed to communicate. If so, configure your security measures to allow FlexSim to communicate for licensing purposes, or if that is not possible, use the Manual XML licensing methods listed at the bottom of this article. 3. FlexSim's license server is blocked Perhaps one or more of FlexSim's license server addresses (listed above) is blocked on your network. This could be a deliberate blocking of a specific address, or more likely a general block of a wider range of sites or IP addresses. Work with your IT team to determine if this is the case and if the block can be removed. If that is not possible, use the Manual XML licensing methods listed at the bottom of this article. 4. Proxy is not configured If your network settings require that FlexSim communicates through a proxy server, you'll need to configure the software to do so. For FlexSim version 23.0 and higher you'll do this directly in the software. From FlexSim's main menu, navigate to Help > License Activation > Advanced > Proxy Details. Fill in your proxy server information and click the Apply button. If you're using an older version of FlexSim, you can download this attached model. This is an older model file compatible with FlexSim version 5.0 and up. It has a Model Control GUI that is an extension to the License Activation window that includes this extra tab where you can put proxy details. proxy-details-v5.fsm 5. License is already activated but fulfillment is broken The license you're trying to activate may already be activated on your computer, but in a broken or unusable state. Follow the instructions for your license hosting situation to remove the broken fulfillments: Standalone - Delete fulfillment License Server - Delete fulfillment 6. License server offline There are circumstances when FlexSim's main license server can go offline. Most commonly this is due to regular updates or patches being applied. In this case the server will return to normal operation shortly. Please be patient and try again in a few minutes. In cases where longer maintenance is planned you will find a notification at the top of this community indicating the purpose, date/time, and expected duration of such maintenance. This notification will be given as early as possible to help you plan around such downtime. In rare circumstances an outage could be caused by a failure in one or more of the license server's databases, operating system, server hardware, networking, or data center. When such an outage occurs, we will post a notice at the top of this community and work to restore service as quickly as possible. Help! I need support! If none of the above suggestions work for you, please start a new question and include as many details as possible about what you've already tried and what you see happening. Please be aware that if FlexSim's license server is online and other clients are able to activate and return their licenses successfully, that the issue is within your organization's network or on your computer. The proper place to turn to for support will be to your own internal IT teams. The above information, including the protocols, ports, and addresses and the different troubleshooting suggestions should be enough information to solve the issue. Manual XML licensing If you are not able to allow FlexSim to communicate over the Internet, please use our manual XML activation/return methods for offline systems: Standalone - Activation - XML / Offline Standalone - Return - XML / Offline License Server - Activation - XML / Offline License Server - Return - XML / Offline

When you try to activate offline, the following error might appear in the console: ERROR: flxActSvrActivationRespProcess - (50019, 42107, 10246) "Failure to process response for an unspecified reason. This error may be returned when a valid failure response is received, for example when the activation server denies a request. Recovery: check parameters used for the request." License Server Manual XML Activation error example: Standalone Manual XML Activation error example: If you encounter this error, check the response.xml file you are attempting to process. If it includes the text SERVER_CONFIG or CLIENT_CONFIG, but your Trusted Storage is already configured, you may receive this error. With Trusted Storage already successfully configured, you must generate a brand new activation request. Upload the new request to your FlexSim Account for processing. If the license is available you will be able to download the XML response. This response should process and successfully activate your license. Full instructions for performing manual XML licensing for license servers can be found in our license server installation instructions document. ===== Here are some other items to keep in mind with manual XML licensing on your license server: Download the response XML files and transfer them to their license server without modification. Modifying the XML files in any way will "break" them. This includes line endings and other white space. The files include checksums and if the files change they will not work. The destination license server needs to be the same system where the request was generated. The FlexNet Licensing Service 64 needs to be installed, be a high enough version, and be running properly as a Windows service. Checking these items is covered in our license server installation instructions starting on page 6 with 3. FlexNet Licensing Service. flexsimserveractutil.exe may need admin privileges to write to the proper places on the system. Be sure to right-click the application and choose Run as Administrator.

Have you received this licensing error?   An error occurred in the activation request Operations error: 7109 Invalid activation ID:     This error can occur when you are attempting to activate a standalone license online using the Activate tab.   You may encounter this error if you have incorrectly typed your activation ID, left the field blank, or if the system otherwise does not recognize the license code you have entered as a valid activation ID.   Some older versions of FlexSim also were not able to remove spaces or other whitespace from the beginning or end of the activation ID field, so be sure that any spaces or other extraneous characters are removed from both the beginning and ending of the license code text.

Trusted Storage FlexSim is licensed using FlexNet's Trusted Storage. Trusted Storage is a secure storage area FlexNet creates on your license server where it keeps encrypted and hashed license information for licensing FlexSim. Before you can activate a FlexSim license to your license server, its Trusted Storage must be configured. This is done by your license server authenticating with FlexSim's main license server. Below we'll cover configuring Trusted Storage on your license server. If you're here looking for instructions for standalone licensing, check out the article Standalone - Configure Trusted Storage. I haven't configured Trusted Storage before - why now? When your license server communicates over the Internet with FlexSim, this initial Trusted Storage configuration happens automatically and invisibly during the course of the license server's first license activation. The first time you activate a FlexSim license to your license server, your license server and FlexSim's main license server authenticate with each other, configuring your local Trusted Storage, and then immediately activating the requested license. In other words: Internet-connected activation = automatic and transparent Trusted Storage configuration. But you're here because your license server can't communicate over the Internet with FlexSim's main license server. Consequently, your Trusted Storage configuration must be completed manually before activating any license. Create a Trusted Storage config request On your license server, in your extracted download folder of FlexSim license server materials, navigate into the folder flexsimserveractutil. Right-click flexsimserveractutil.exe and select Run as administrator. In the FlexSim ServerActUtil program, go to Tools > Manual Activation > Generate Request. Enter a valid Activation ID. You can use our special activation ID configure-ts, but any valid activation ID can work. Enter 1 for the Count (seat quantity). Click Browse to select an Output File. Choose a filename for the saved request. We used configure-ts.xml. Press Save. Press Generate. You've just saved a new XML activation request in the location you selected. You can confirm this is a Trusted Storage config request by viewing the saved XML file in a text editor like Notepad. A configuration request will lack the TrustedHostInformation tag. If your configure.xml file contains that tag, that means your Trusted Storage is already configured. In that case, you can move on to the offline license activation steps for your license server. Otherwise, continue configuring your Trusted Storage below. Submit your Trusted Storage configuration request Transfer your Trusted Storage config request XML file from your chosen save location to a computer with Internet access. From your Internet-connected computer, open a web browser and login to any FlexSim Account - even a new guest account will work. Click the Licenses link in the header, then choose Manual XML in the Licenses submenu. Upload your XML request file by dragging it onto the drop zone. Your uploaded XML request will be processed. Upon completion, you will be prompted to download the XML response. Did you get a red error message instead of a green success indicator? A message "Fulfill count exceeded the available seat count" means that Trusted Storage is already configured on your license server. In that case, move on to the offline license activation steps for your license server. Otherwise, continue below to finish configuring your Trusted Storage. Process your manual activation responses Transfer your downloaded XML activation response to your offline license server. In the FlexSim ServerActUtil program, go to Tools > Manual Activation > Process Response. Browse to an XML activation response file. Press Process. FlexSim should give you an indication of successful processing of your config request. At this point your Trusted Storage should be fully configured. You are ready to activate your licenses. If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

A license server hosting FlexNet enabled products like FlexSim relies on a service called FlexNet Licensing Service 64. As of FlexSim version 25.2, FlexSim requires FlexNet Licensing Service 64 version 11.19.8.0 or higher.   Is FlexNet Licensing Service 64 already installed?   There is a chance that you already have a version of FlexNet Licensing Service 64 installed. Let’s check: Click the Start button or press the Windows key, then type “Services” into the search box in the Start menu, and press Enter. Windows will search for and open Windows Services Manager. If the list of services is not already sorted by name, click the Name column heading. Scroll down to services beginning with F. Do you see a FlexNet Licensing Service 64?   If you find that FlexNet Licensing Service 64 is not installed, or if you only have the 32-bit version (missing the ‘64’ in the service name), skip below to the heading Install the FlexNet Licensing Service.   Check the installed version of FlexNet Licensing Service 64   If FlexNet Licensing Service 64 is already installed, we should make sure it is version 11.19.8.0 or higher. If your FlexNet Licensing Service 64 has a lower version number, you will need to remove the older service and upgrade. We’ll get to those steps soon, but first, let’s check what version is installed:   In Windows Services Manager, scroll down to the entry for FlexNet Licensing Service 64. Double click the service name to open its Properties window. In the middle of the General tab, find the Path to executable. Copy the path location from just after the opening double quote (“) until the final backslash (\) before the filename. This is the path. It is probably something like C:\Program Files\Common Files\Macrovision Shared\FlexNet Publisher\. With the path now copied to your clipboard, note the name of the .exe. It is probably FNPLicensingService64.exe. Open a file explorer (Windows Key + E) and paste the path into the Address bar. Hit Enter to navigate to the path. Right click the .exe file that the service's Properties indicated is the service executable. Select Properties to view the .exe file’s properties. Navigate to the Properties window’s Details tab. The Product version should be version 11.19.8.0 or greater. Make sure that the Product name indicates 64-bit.   If you found that you don’t have FlexNet Licensing Service 64 installed, skip below to the heading Install the FlexNet Licensing Service.   If you found that your version number of FlexNet Licensing Service 64 is lower than 11.19.8.0, you will need to upgrade the service.   Upgrade FlexNet Licensing Service 64   To upgrade your FlexNet Licensing Service 64 to version 11.19.8.0, first complete the following: In Windows Services Manager, right click FlexNet Licensing Service 64 and choose Stop. Navigate to the Path to executable shown in the service’s properties. Rename the service’s .exe file by putting an underscore (_) in front of the .exe’s name. Continue with the instructions below under the heading Install FlexNet Licensing Service 64.   Install FlexNet Licensing Service 64   In your extracted download folder of FlexSim license server materials, navigate into the folder flexsimserveractutil. Right-click flexsimserveractutil.exe and select Run as administrator. Select the menu option Tools > Licensing Service > Install anchor service.   You should receive a confirmation that FlexNet Licensing Service 64 is now installed.     For further information on compatibility of various Flexnet licensing components, see Version Compatibility Between Components.  

Download the files Download FlexSim’s latest lmtools-related files here: https://flexs.im/lmtools-download You can browse archived versions of both lmtools and lmadmin here: https://flexs.im/licenseserver-archive Extract the download Once the download is complete, right-click the .zip archive and choose to Extract All… Save to a folder directly on your root drive. Your lmtools download folder Your extracted folder should end up looking something like this: In later instruction steps, any time we refer to the downloaded files, these are the files we're talking about. Note on location Technically you could save your download files in any folder, but we recommend right at the root drive level for convenience. If you choose to save your download folder in an alternate location, please make sure that the directory path doesn't include any folder named "FlexSim". Since Windows files are not case sensitive, this prohibition also applies to variations like "Flexsim" or "flexsim". We have seen instances where some versions of FlexNet licensing encounter errors when the name of the vendor daemon ("flexsim" in our case) is the same as a folder in the path. A folder that includes "FlexSim" as part of a larger name is fine. For example "FlexSim_Licensing" is a fine folder name. Examples of good paths: C:\FlexSim_LMTOOLS C:\licensing\vendors\FlexSim_LMTOOLS\ C:\Program Data\FlexSim_License\ Examples of bad paths (incompatible folder names bolded): C:\flexsim\ C:\licensing\vendors\Flexsim\ C:\Program Data\licensing\FlexSim\files\

Update June 27, 2017: Upgrade versions FloWorks 17.1.2 and FloWorks 17.0.5 are now available. These releases resolve an incompatibility that may result in errors on starting FlexSim when you install FloWorks in combination with certain other modules. If you want to use the (beta version of) the Emulation module, for example, you should upgrade FloWorks to this latest version. There are no functional changes. If you are using the LTS version (17.0.5) of FlexSim you should upgrade to FloWorks 17.0.5. Download FloWorks 17.1.2 if you are using FlexSim 2017 Update 1 (FlexSim 17.1.2). Both versions can be found in the Downloads section of your FlexSim account on the 3rd party modules tab. Bugs may be reported to support@talumis.com. About FloWorks FloWorks is a 3rd party module developed and maintained by Talumis BV ( talumis.com). It provides faster and more accurate modelling and calculation of fluid systems than the default FlexSim fluid library. It is especially useful within the oil, gas, and bulk industry both for production and supply chain optimization. This module requires a FloWorks license. For any questions, please email support@talumis.com. Release notes From FloWorks 17.0.4 to 17.0.5, and from FloWorks 17.1.1 to 17.1.2: Bug fix: Fixed errors when loading FloWorks with other modules dependent on Process Flow, such as the Emulation module. From FloWorks 17.0.3 to 17.0.4, and from FloWorks 17.1.0 to 17.1.1: The following bug fixes and usability improvements are available in both versions: Bug fix: Flow Conveyor with multiple inputs sometimes created too many update events. Bug fix: Flow Conveyor now allows input port at end of conveyor. Usability improvement: Pick list options updated to dot syntax, e.g. centerobject(current, 1) is now current.centerObjects[1]. Usability improvement: Changed object list dropdown to be more descriptive about input, output and center connections. Usability improvement: Changed input/output amount trigger template to increase current input/output instead of previous trigger amount Usability improvement: Added FloWorks options to User Event code dropdown. The following bug fixes apply to version 17.1.1 (FlexSim 2017 Update 1) only. Bug fix: Fixed exception when changing to first product of product table using scripting (thanks to Julio for reporting it) (product table is only available in FloWorks 17.1). Bug fix: Flow To Item releases item when pulling object downstream is unblocked (Bug was only present in FlexSim 17.1). Bug fix: Flow To Item now uses item.Type labels instead of deprecated setitemtype (getitemtype/setitemtype was deprecated in FlexSim 17.1). The release notes of older versions of FloWorks can be found here.

Why would I delete a fulfillment? You may need to manually delete a fulfillment from your PC if: Your license is broken. Sometimes you can fix this problem yourself by attempting a repair. However, you may get a message that the repair failed. "Repair: failure. Online return/repair request for the activation ID is not originated from the original client machine." In this case contact your local FlexSim distributor to explain the situation and let them take a look. Reference this post. If they determine it is best to delete the broken fulfillment, follow the instructions below to do so. Your distributor will then force-return the broken license so that it will be available for a new activation. You mistakenly requested a force-return of a license. If you later find the fulfillment that you thought was lost, that fulfillment is no longer able to be returned normally (because it was already force-returned). In these cases, and in a few other rare circumstances, you may find it necessary to manually remove a fulfillment from your computer. This process occurs exclusively on your computer without any communication with FlexSim's main license server. Delete your fulfillment FlexSim 23.0 or greater For FlexSim version 23.0.1 or greater, you can delete fulfillments using the License Activation window. From FlexSim's main menu, choose Help > License Activation. Under the Advanced tab, find the Delete sub-tab. Choose the fulfillment you'd like to remove from your computer and click Delete. Confirm your choice to remove the fulfillment from your computer. Currently licenses that are *BROKEN* do not show up in this list (how do licenses become broken?), so if this applies to your situation you will need to use the Older versions method below. Older versions Older FlexSim versions do not have a graphical interface for removing fulfillments, but you can still do so using a FlexScript command. Find the fulfillment ID The first step is to find the fulfillment ID of the license you want to return. This is an identifier unique to the activation you're removing. View your licenses to find the fulfillment ID you wish to remove from your PC. Prepare your delete command Once you know your broken fulfillment ID, you're ready to build the command that will remove it from your computer. licenseactivation(LA_DELETE_FULFILLMENT_RECORD, "paste entire 'FID_...' fulfillmentID here"); Be sure to paste the complete fulfillment ID into the 2nd parameter. Depending on your software's licensed state, you may be able to run this command directly in a script window. If not, we'll work around that limitation by using an object's reset trigger. Execute the delete command There are two ways to manually delete your fulfillment: Run the command in a script window Use a 3D object's reset trigger Run in a Script window If your FlexSim installation is still licensed, you can open a Script window to run FlexScript commands: Run the command console. You will be prompted to confirm that you truly want to remove the fulfillment: Choose Yes to remove the fulfillment. Use a 3D object's reset trigger If your FlexSim software is not licensed the Script command console is not available. Instead, do the following: Create a new model. Drag any object into the 3D view. Create a reset trigger on that object. Enter the FlexScript command into the reset trigger. Press OK to save the script. Reset the model. Choose Yes to confirm that you truly want to remove the fulfillment. If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

Have you received this licensing error? Operations error: 7032 Invalid fulfillment ID: FID_ ... (entire fulfillment ID listed) You may encounter this error during an attempted license return. This error means that the license server has no record of your license activation, and therefore is not able to recognize the return action from your unknown activation. This error should only be encountered under a few rare circumstances: 1. Rollback on FlexSim's main license server FlexSim's main license server could be rolled back to an earlier time due to a necessary database restoration in order to mitigate database corruption or other unforeseen issues or circumstances. License actions, such as license activations or returns, that occurred after the last viable backup was saved, but before its restoration, will be lost. The solution for any license affected will consist of one or both of the following: If an activation occurred during the lost time period you would need to manually remove any un-returnable fulfillments. Standalone - Delete fulfillment License Server - Delete fulfillment If a license return occurred during the time period, you should contact your local FlexSim distributor to request a force-return. Explain the error and this situation. 2. Change to FlexSim's licensing infrastructure Your FlexSim product has reached End-of-Life and the license server under which your license was originally activated has been retired. This situation is outlined in FlexSim's End User License Agreement > Software End-of-life. As of this writing, FlexSim has never retired any of our FlexNet licensing infrastructure and we currently have no plans to do so. This item is included here for completeness' sake and in the event that such future licensing changes occur. If you are using software past its End-of-Life date and you think this problem may be affecting you, please contact your local FlexSim distributor.

It may be necessary in rare circumstances to manually delete a fulfillment from your license server. You may need to do this if you mistakenly requested a force-return of your license, if FlexSim's main license server was rolled back to an earlier point in time, or some other rare circumstance.   This manual process occurs exclusively on your license server without any communication with FlexSim's main license server. This procedure applies to both online and offline/secure/air-gapped license servers.   Assumed configurations   All steps below assume that you followed the installation instructions as described in our license server installation instructions, and that all FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS. Throughout these instructions we will reference files inside that folder.   Find your fulfillment ID   On your license server, run the flexsimserveractutil.exe program (C:\FlexSim_LMTOOLS\flexsimserveractutil\flexsimserveractutil.exe) by right-clicking and selecting Run as Administrator.     In the FlexSim ServerActUtil program, go to Tools > View License Rights.     Copy the Fulfillment ID for the Activation ID you intend to manually delete by highlighting the Fulfillment ID and pressing Ctrl+C.     Delete the fulfillment   In the FlexSim ServerActUtil program, go to Connect > Delete.     Paste your fulfillment ID into the field. Press the Delete button.     You should receive an indication of success.     If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

You may find it necessary to check the status of your licenses. Perhaps you're trying to diagnose some issue, or you want to check which license you have activated.   Here we explain how to view the licenses activated to your PC, and their status.   View your licenses   Open FlexSim. From the main menu, go to Help > License Activation. Go to the View Licenses tab. Press the View Licenses button. You should see a list of fulfillment information, or a message indicating that there are no licenses on your PC.   What does it all mean?   If you have licenses on your PC, each license listed includes a block with status and license info, including whether the license is fully trusted and enabled or broken, the unique fulfillment ID that pertains to this specific license activation, and more. You'll also see INCREMENT blocks for each feature that makes up your license.   Take action   Check the article Licensing Procedures under the Standalone Licensing heading for instructions if you need to repair or return your license or do other sorts of license maintenance.

You may find occasion to check the status of your licenses. Perhaps you're trying to diagnose some issue, or you want to check which license is activated, or how many seats. Here we explain how to view the licenses activated to your license server, and their status. Assumed configurations All steps below assume that you followed the installation instructions as described in our license server installation instructions, and that all FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS. Throughout these instructions we will reference files inside that folder. View License Rights On your license server, run the flexsimserveractutil.exe program (C:\FlexSim_LMTOOLS\flexsimserveractutil\flexsimserveractutil.exe) by right-clicking and selecting Run as Administrator. In the FlexSim ServerActUtil program, go to Tools > View License Rights. An information block is printed for each license activated to your license server. You will find listed the unique fulfillment ID for each activation, along with the license code (also called an activation ID and listed here as entitlement ID), its status (fully trusted/enabled, broken, etc.), the number of seats activated, and for timed licenses, an expiration date. Take Action Check the article Licensing Procedures under the Network Licensing heading for instructions if you need to repair or return your license or do any other sort of license maintenance.

Preparation   You may want to brush up on how a license version is related to a product version.   When you understand what version of FlexSim will work with your license, download and install an appropriate software version for your license.   If your computer is not connected to the Internet, you will need to transfer FlexSim's installer to your computer on a USB drive or some other method.   You will also need to be able to transfer XML license files to and from your offline computer.   NOTE: If this is the first time a license has been activated on this computer, an initial XML request/response communication will be needed to configure your local Trusted Storage.   This means that for a first ever license activation on a given computer, complete the steps below for just a single Activation ID - that will configure your computer's Trusted Storage.   Once that is complete, repeat again the entire Manual XML activation process for that initial Activation ID and any other Activation IDs that will be installed to this computer.   Find your licenses   Log in to your FlexSim Account, click the Licenses link in the top menu. In the Licenses submenu, choose List. Expand the various product and version folders to find the Activation ID you wish to activate. An Activation ID looks similar to this example: yourcompany.com01-ABCDE-FGHIJ-KLMNO-FSENT16.2   Create manual activation requests   Open FlexSim Software. In FlexSim's main menu, Go to Help > License Activation. Click the Advanced tab. Go to the Manual Activation sub-tab. Enter a valid Activation ID into the field (see the Find your licenses heading, above). Click the Generate Request button. You will be prompted to save an XML file. Choose a location and filename to save your XML activation request. If this is your first time ever activating any FlexSim licenses on this PC, only generate an XML request for one activation ID (see red-highlighted note above). Otherwise, repeat steps 4-6 for all licenses you wish to activate on this PC, so that all your XML activation request files can be transferred at one time.   Submit your manual activation requests   Transfer your XML activation requests to a computer with Internet access. From your Internet-connected computer, open a web browser and login to your FlexSim Account. Click the Licenses link in the header, then choose Manual XML in the Licenses submenu. Upload your XML files by dragging them onto the drop zone. Your uploaded XML requests will be processed. Upon completion, you will be prompted to download each XML response.   Process your manual activation responses   Transfer your downloaded XML activation responses to the offline computer you are licensing. In FlexSim, using the same licensing interface where you generated your request, click the Process Response button. Browse to an XML activation response file. FlexSim should give you an indication of successful processing of your activation, and your activation will be complete. Repeat to process the XML activation responses for any other licenses you are manually activating.   IMPORTANT NOTE   If this is the first time a license has been activated on this computer, an initial request/response communication will only serve to configure your local Trusted Storage.   This means that for a first ever license activation on a given computer, after this first request/response has been successfully processed on the offline computer, a 2nd request using the same license code will need to be generated/uploaded/processed/downloaded/processed to fully activate your license.   This is a one-time event per-computer. Subsequent license activations to the same system require only one request/response XML pair. If you have any questions or problems, please search our Community for possible solutions. There is a good chance someone else has already asked your question.   Still not finding what you're looking for? Licensed users can submit a support request and we'll check it out.

FlexSim 2019 Update 1 Beta is available. (Updated 11 April 2019) IMPORTANT NOTE: The 15-Mar beta installer has a bug that causes the current installer to hang during the Cleaning Up stage when upgrading from the 15-Mar beta to a newer beta version. We have resolved the issue for future installers, but to avoid the error now, uninstall the 15-Mar beta using Add/Remove Programs before installing the new version. To get the beta, log in to your account at www.flexsim.com, then go to the Downloads section, and click on More Versions. It will be at the top of the list. If you have bug reports or other feedback on the software, please email dev@flexsim.com or create a new idea in the Development space. Release Notes Added a new graphical interface to the Calculated Table for building queries. Updated the UI for editing rack dimensions. Added more options for customizing people visuals. Moved operator shape options from the Operator tab to Quick Properties. Improved edit modes by using right-click to cancel the current action instead of immediately exiting the mode. Added global preferences for process flow and dashboard library options. Added the FlexScript API reference to the user manual and made it accessible outside of FlexSim. Added toolbar support for adding multiple model background drawings. Adjusted how the floor Z and grid Z settings work to improve multi-floor modeling. Updated the table view to show more helpful information for certain data types. Added support for pointer data in bundles. Added a pointer type to tracked variables. Added support for the NULLIF SQL keyword. Added support for linking combo boxes to nodes with pointer data. Improved the gantt chart. Updated how tree files are saved to improve saving certain datatypes. Updated pulling from lists to throw an exception when passing a bad query. Fixed a bug with the normal map lighting calculation. Fixed an issue with the picking focus when using drawsurrogate within a drawsurrogate object. Fixed exceptions on an array table that doesn't have column header information. Fixed an issue related to moving items that had not been released. Backwards Compatibility Note: the following changes may slightly change the way updated models behave. Updated the internal structure of the Rack object's variables. Removed the rackgetcontenttable() command. Removed support for running the simulation from a loaded state file. Process Flow Added an option to the container to center its title when the contents are hidden. Added a limit to the number of activity panels displayed in quick properties. Added a Milestone activity. People Added a Healthcare environment option. Added an Elevator Bank object. Added a Prop object and more options for object visuals. Added tables that automatically collect statistics for people models. Added people chart templates. Added a People Settings object to the toolbox for people models. Improved the names of people created with the Create Person activity. AGV Updated the distancetotravel() calculation to work with moving AGVs. A* Added support for multiple grids. Adjusted how conditions are defined to improve performance.

Introduction to lmtools   This article is a sort of table of contents to the various articles that will take you from start to finish in installing, licensing, configuring, and running your FlexSim license server using the lmtools license manager.   background info   Server-based vs Standalone licensing - Learn the differences between these two license models, and when you might choose one over the other. License managers - lmadmin vs lmtools - FlexSim supports these two FlexNet license managers. Learn the differences, and why FlexSim recommends lmtools.   Let's get started   When installing a new license server, start here at the top and work your way down the list of articles linked below. By the end you should be in good shape to properly host and serve your FlexSim licenses.   Each link should open in its own browser tab, so once you complete a sub-task just close that tab. Then back here in this main tab click the link to the next step.   The list of links below might seem intimidating, but conceptually it's just 4 main things we're about to work through:   Preparation and Prerequisites Activate licenses to your license server Configure the licensing service Configure client PCs   If you run into any problems, you can also find additional helpful resources linked at the end of this article:   Troubleshooting Related links     1) Preparation and Prerequisites   System Requirements - almost any Windows computer could act as your license server. Click inside for the details. Download files - download the required lmtools files and extract them to an appropriate folder on your license server. FlexNet Licensing Service 64 - FlexSim is licensed using Revenera's industry-standard FlexNet licensing platform. This article prepares your license server with the background service necessary for hosting your FlexSim licenses.   2) Activate licenses to your license server   Choose the right steps below to license your server, depending on whether or not your license server can communicate over the internet directly with FlexSim's main license server.   • Online, Internet-enabled systems   License Server - Activation - Online - Activate your FlexSim licenses to your license server directly over the Internet. Should be easy-peasy. • Secure / Offline / Air-gapped systems   If your license server will not connect to the Internet (or if for any reason it cannot communicate with FlexSim's license servers) there are a few extra steps to get up and running. You've got this!   Configure Trusted Storage - Your new license server has a secure storage area for holding license info, but first it must authenticate with FlexSim's main license server. License Server - Activation - XML / Offline - the manual steps to activate your FlexSim licenses onto your license server.   3) Configure the licensing service   Configure your license service - use FlexNet's lmtools license manager to create and configure the service that will serve up your FlexSim seats. Add Windows Firewall exceptions - your licensing service needs to communicate with other PCs on the network. This will get you started.   4) Configure client PCs   With your license server installed and configured, it's finally time for your license server to fulfill its destiny and serve licenses to your client PCs.   Make sure you know the IP address or fully qualified domain name for your license server, as well as the license service port number (see #1 under Check the service status). You'll use your server's address/name and service port when configuring the client PCs.   FlexSim Version Numbering - your FlexSim license is for a particular version of FlexSim. If your software maintenance is not current, you may need to use an older version of the software. In this article you'll learn how licensing works for a given version number and where to download an appropriate version of FlexSim that will work with your license. With an appropriate version of FlexSim installed on the client PCs, you're ready to configure them to communicate with your license server. There are two ways a client PC can be configured. Choose the method below that most closely matches the main use case for your client PC:  Single-user client PCs - this method configures settings that are saved on a per-user basis. Multi-user client PCs - usually appropriate for a university computer lab or other shared-PC situation, where the configuration should be computer-based. Verify client PC licensing - Not sure if your client PC is getting licensed properly? Dive in to find out how to tell your client PC is successfully getting a license from your new license server   Troubleshooting   Isn't there a law in the universe that if something can go wrong, it will? If you're stuck in a licensing black hole, these tips might be just the thing to help you get moving.   Client/server connectivity - if the client PC and the license server can't communicate, the client PC won't be able to get a license. Troubleshooting tips - when you're pretty certain that connectivity isn't an issue, but your client PC still isn't getting a license, check here for some ideas.   Related Links   FlexSim's license file - your new licensing service uses a license file to specify port numbers. Get more background on license files and ports here.  

If you have colleagues who should also have visibility to your license codes, you can "share" your licenses with their account. Licenses should only be shared in accordance with FlexSim's end user license agreement. When you share your licenses with another FlexSim Account, they are able to view all of your activation IDs in full, as well as the activation histories of those licenses. To share your licenses with another FlexSim Account, do the following: Log in to your FlexSim Account at https://flexs.im/account. In the navigation header, click the Licenses link, then choose Sharing from the submenu: Follow the instructions to add one or more FlexSim Accounts to share your licenses with. The FlexSim Accounts must already exist. Press the Add button to submit the accounts. When you submit, if you are navigated away from the Share page, simply revisit the Sharing link as described in step 2 above. You should see the results of your share attempt. You will also see a list of the accounts you're sharing with, as well as any accounts that are sharing with you: Your licenses will now be listed in your colleague's FlexSim Account. They will see your licenses listed on their Licenses page the next time they log in. If they were currently logged in to their account while you shared your licenses, they should log out, then log back it to note the change.

FlexSim 2020 Update 2 is available. If you have bug reports or other feedback on the software, please email dev@flexsim.com or create a new idea in the Development space. Release Notes Updated the run speed slider so you can customize the ratio of display units to real seconds. Moved object properties windows into the context sensitive Properties window (formerly known as Quick Properties). Added a new Quick Properties window that appears next to your cursor when double clicking on an object. Added a pop-out button to the Labels panel of the Properties window. Added a Dark theme for FlexSim's UI. Removed help manual from the installer and linked help to docs.flexsim.com. Created a separate installer for a local help manual. Added Unit edit buttons to more edit fields. Updated the Quick Library to match the current state of collapsed and expanded panels in the main library. Removed the View Settings window and moved all its options into the Properties window. Improved performance of Properties window and various other UIs. Added Object Property tables. Added Object class properties and methods to the Variant class in FlexScript. This removes the need to use .as(Object) if you know the treenode pointed at by a Variant is an Object. Added Object.resetPosition property. Added capture groups to the string.replace() method. Enabled several SQL clauses - NOT, NOT IN, DELETE FROM, INSERT INTO, and LEFT JOIN/LEFT OUTER JOIN. Added ARRAY_VAL() sql function for accessing a value in an array. Added unit conversions to the convert() command - convert(4.5, "ft/min", MODEL_UNITS). Improved performance of loading media by making it multi-threaded. Updated the default web server 3D view to stream using WebGL data instead of video. Added Color.fromPalette options to several Set Color popups. Added a pickoption for the Source's On Creation trigger for attaching items to an Object process flow. Disabled the beeping noise when pressing Enter in edit fields. Fixed the Create Object edit mode sometimes not creating objects and just exiting (like when clicking on the library when the User Manual was active). Fixed a draw issue with tables drawing bold text sometimes. Fixed a bug with window docking. Backwards Compatibility Note: the following changes may slightly change the way updated models behave. Changed updatehotlinks() to only repaint the view if it applies a node with a viewsyncupdate attribute of 1. The keywords VALUES an DELETE were added to the sql parser. This means that previous models that use the term VALUES, Values, values, DELETE, etc. will get an error because sql now sees it as a special keyword. If you get this error, just wrap your term with square brackets: [Values] to tell the parser to not interpret it as a sql keyword. Agent Added the Agent module to the Flexsim Installer. Enabled A* walls as static agents. Added a neighbors() function to the Agent API. Fixed social forces for agents not in model space. Fixed bugs with using A* bridges. AGV The join tool now joins in all cases, defaulting to a straight path if it can't solve for a curved path. Conveyor The join tool now joins in all cases, defaulting to a straight conveyor if it can't solve for a curved conveyor. Emulation Added Allen-Bradley connections. People Improved performance of state history tables. Fixed listening to travel events on a person created with the Create Person activity. Process Flow Added new Kinematics activities. Added new Warehousing activities. Added an Enabled checkbox to the Source activities so that you can turn them off. Consolidated Fixed Resource and Task Executer process flow types into a single "Object" type. Added a right-click menu option to the 3D view so a user can right-click on an object and add an Object process flow directly. Added an Object Flow field to the Create Object activity and added a pickoption for attaching items to an instanced flow. Changed double clicking on an activity to be more consistent with the 3D view and now opens the activity's properties window. This window now has a name edit field so you can still easily rename the activity. You can also slow double click to only open the old name edit field. Improved performance of activity properties windows.

FlexSim 2020 is available. If you have bug reports or other feedback on the software, please email dev@flexsim.com or create a new idea in the Development space. Release Notes Changed models to automatically open the environment in which they were saved. Added boy and girl shapes to people visuals. Improved keyboard interactions within table views. Improved tabbing between fields in certain windows. Updated the 3D names and stats text rendering to support more fonts and Unicode. Improved the 3D view's lighting capabilities by adding Light objects that can be arranged in the model. Improved lighting in RTX Mode, including support for soft shadows and a denoiser. Adjusted the Rack Dimensions tab to be able to specify slot padding. Added an optional parameter to TaskSequence.create() for waiting until TaskSequence.finish(). Added an OnValuePulled event to the List. Added methods for creating a DateTime using a string or component parts. Added support for in-place addition and subtraction of DateTimes. Fixed bugs with DateTime methods when using certain years or ranges of time. Improved the convert() command's capabilities with converting dates and times. Improved the exporting of null bundle values to Excel. Added an excelcreateworkbook() command. Added statistics collectors and calculated tables to the Excel Export. Added an option for creating sheets using the Excel Export. Fixed rotation issues with pasting certain objects. Added a Vec3.projectRotation() method. Added a Vec2 FlexScript class. Changed the License Activation window to be responsive during licensing operations. Added an index type to statistics collector columns for improving performance. Added a categorical combo type to tracked variables. Updated the query builder to handle CASE statements. Simplified certain queries written by the query builder. Changed the tree structure to simplify creating custom webserver interfaces. Added a repeat type to animations for remaining in the last frame after running the animation. Added a Go To Row/Column option in quick properties for tables. Improved time plots to be able to show durations as well as calendar times. Added an optional wire mesh rack visualization. Added more picklist options to the storage object slot assignment strategy. Updated the animator so that keyframes are updated using a right-click menu option instead of automatically. Added an option to duplicate an animation keyframe into another animation. Changed the default network node speed limit to 0 (no speed limit). Reorganized the Use Transport pick list and added a No Transport Reference option. Fixed a bug with the rack's default pull requirement not reevaluating after becoming full. Fixed an issue with copy/pasting sub-locations. Fixed the dark patterns when zooming out in RTX Mode. Fixed a crash on certain hardware in RTX Mode when rendering too many transparent layers. Improved the Time Table Date Based GUI to draw past the last event and allow scrolling into the future. Added PushWheelchair and PushCart animations to Operators Backwards Compatibility Note: the following changes may slightly change the way updated models behave. Time tables now combine consecutive down periods if using the same state and profile or the same down behavior. Fixed issues with pick/place offsets on drive in racks to improve usability with A*. Because of performance improvements to query(), the row order is not guaranteed unless using an ORDER BY statement. Fixed excelrangewrite() so that the correct overload is available in FlexScript. Improved the FlexScript hypertext preprocessor scoping mechanism used by the webserver. Fixed object color being applied incorrectly to ambient material color on certain meshes. Changed point source light attenuation. Changed TASKTYPE_NODEFUNCTION to pass variants in as parameters instead of interpreted legacy doubles. This fixes the types of arguments that are passed when calling treenode.evaluate() as part of a TASKTYPE_NODEFUNCTION task. This allows you to add TASKTYPE_NODEFUNCTION tasks with parameters that are not just numbers, (nodes, strings, arrays, etc.) and have those parameters be preserved in a type-safe manner and properly passed into the subsequent treenode.evaluate() call. However, this change may have some consequences for older models. The following guidelines apply: If you use the inserttask() command, and cast a node to a number with tonum() to pass it in as a task variable, then you should use parnode() to get those parameters out in the nodefunction. While this method will continue to work, this mechanism is nevertheless deprecated. The now-correct method for adding a TASKTYPE_NODEFUNCTION task to a task sequence is to use TaskSequence.addTask(). This method takes full Variants as its task variable parameters, so you do not need to use tonum(). When using this, you should use param() to get the parameters back out. Older models that use neither of these methods may need to be updated to use method 2 in order to work properly in this version. Process Flow Changed the default behavior of the Create Task Sequence activity to work easier with task sequences created outside of Process Flow. Added a Finish Task Sequence activity that works with the new Create Task Sequence features. Changed the default value of Task activities from token.resource to token.taskSequence. Improved the interface for connecting activities. Added a mechanism for connecting to and from containers and routing tokens between activities using those connections. Added an option to the Run Sub Flow activity to run tokens one at a time. Adjusted the size of containers and connections based on the zoom level when created. Removed the width attributes of themes. Improved the UI for entering times in the Date Time Source activity. Change Set Color By Case and Set Object Color pick options to enable setting the color of a token. Fixed the display of task parameters in the event log. People Improved people resource shared assets to be able to reference other people resources. Added Sort By and Filter By fields to people resources. Simplified and improved several activity sets. Improved the list of labels in drop-down menus to include People Settings labels. Added a Kiosk to the list of locations. Added an Observation Room multilocation. Added an option to the Toolbox to add all people tables to the Excel Export. Added more people tables and charts. Improved the performance of many existing people tables and charts. Updated preempted resources to be able to be reacquired with a higher priority. Updated Escort Patient and Tranpsort Patient activities to set the staff's TravelingWithPatient label when escorting or transporting a patient. Improved the query builder interface with support for adding group/individual subsets. Changed people acquire activities to have the default max wait timer trigger release the token out connector 2. Changed the Split activity default to creating child tokens in the Healthcare environment. Changed the repeat type of the LayDown and SitDown/SitDown2 animations to repeat the last frame. Backwards Compatibility Note: the following changes may slightly change the way updated models behave. Changed how labels are handled by People Settings. Improved animations and positioning of transports and equipment when staff move them. Emulation Added support for OPC UA connections.