These instructions are to be performed on a license server hosting FlexSim licenses. You will need the license server files. If you do not already have a copy of those linked files on your license server, download them to your license server then extract the entire archive to a convenient location. Run flexsimserveractutil.exe as an adminstrator by right-clicking the .exe and selecting Run as Administrator. Go to the main menu, Tools > View License Rights. Scroll through the displayed license information. Find any activated licenses that indicate they are broken. Find each broken license's Fulfillment ID (starts with FID_). Copy the Fulfillment ID to the clipboard (highlight including the FID_ prefix, through to the end of the line. Ctrl-C to copy). Go to the main menu. Select Tools > Manual Activation > Generate Request. Select the Repair option. Paste the Fulfillment ID into the field (Ctrl-V). Delete any spaces that may have been included before or after the pasted Fulfillment ID. Browse to a location where you will save the XML repair request. Choose a file name for the saved file. Press the Generate button. Repeat steps 4-10 for any broken licenses. Transfer the XML repair request files to an Internet connected computer. The files are plain text XML and can be manually examined in any text editor if necessary for security purposes. Be sure not to modify the files, including line endings. If the file is modified in any way, the various hashes in the file will register the change and the request will fail. Log in to your FlexSim Account. Click the Licenses link in the top navigation menu, then choose Manual XML in the Licenses submenu. Upload your XML files by dragging them onto the drop zone. Your uploaded XML requests will be processed. Upon completion, you will be prompted to download each XML response. Transfer the XML response files back to your license server. In flexsimserveractutil.exe (your instance opened above in step 1 using Run as administrator), from the main menu, choose Tools > Manual Activation > Process Response. Process each response by browsing to an XML response, then pressing the Process button. The license should be successfully repaired. After repair it should be usable and returnable. If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

These instructions are to be performed on a license server hosting FlexSim licenses. You will need the license server files. If you do not already have a copy of those linked files on your license server, download them to your license server then extract the entire archive to a convenient location.   Run flexsimserveractutil.exe as an adminstrator by right-clicking the .exe and selecting Run as Administrator. Go to the main menu, Tools > View License Rights. Scroll through the displayed license information. Find any activated licenses that indicate they are broken. Find each broken license's Fulfillment ID (starts with FID_). Copy the Fulfillment ID to the clipboard (highlight including the FID_ prefix, through to the end of the line. Ctrl-C to copy). Go to the main menu. Select Connect > Repair. Paste the Fulfillment ID into the field (Ctrl-V). Delete any spaces that may have been included before or after the pasted Fulfillment ID. Press the Repair button. The utility will attempt to contact FlexSim's license server in order to repair the license.   If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

I have created the following model to use elevator for different floor. I am not sure what I have missed out that the elevator is not working. Please advise me. Thanks multi-floor.fsm David

The following articles describe various error messages and numbers you may see as you work with your FlexSim licenses, along with possible solutions and workarounds.   flxActCommonHandleOpen (50003, 71000, 10103) flxActAppReturnSend (50018, 41145, 32) Manual activation error (50019, 41200, 19) Manual XML licensing error (50019, 42107, 10246) Licensing activation error (50041, 41143, 34)   Operations error: 7032 Invalid fulfillment ID Operations error: 7109 Invalid activation ID Operations error: 7131 Server activation is not allowed Operations error: 7174 Only deployed entitlement line item can be fulfilled Operations error: 7189 Client activation is not allowed Operations error: 7284 Cannot perform support actions on inactive fulfillment record Operations error: 7288 fulfill count exceeded the available seat count Operations error: 7466 The return of the fulfillment is denied Operations error: 7581 Online return/repair request is not originated from the original client machine   Trusted storage binding change detected

Have you received this licensing error? Operations error: 7131 Server activation is not allowed to activate entitlement line item: Make sure the license model is a server license model. You may encounter this error if you attempt to activate a standalone license using flexsimserveractutil.exe on a license server. A standalone license is intended to be activated directly within FlexSim Simulation Software installed on a client PC. Please see our instructions for standalone licensing for the procedures to use with your standalone FlexSim licenses.

Have you received this licensing error? Operations error: 7466 The return of the fulfillment is denied by the return policy because max return exceeded. This error indicates that returns are disabled for your license. Your license is configured for one-time activation onto a computer. If you believe your license should be able to transfer from one computer to another, please contact your local distributor to discuss the situation.

Have you received this licensing error?   Operations error: 7288 The activation of the fulfillment is denied by the activation policy because fulfill count exceeded the available seat count.     Here are some common reasons you may encounter this error, along with some possible solutions.   All seats are already in use   Problem: All the seats of this license are already activated. There are no available seats left to activate.   Solution: You must return a seat from a computer where it is currently activated. Once a seat has been successfully returned it is available for a new activation.   If you are not sure where your license is currently activated, there are two main methods for finding out:   Go on a hunt: On each computer where the license may be activated, check the license status by opening FlexSim and going to Help > License Activation > View Licenses tab > press the View Licenses button. This will show you the license information for the current PC. Check the history: You can view your activation/return history from your FlexSim account's licenses page. On the Licenses page, expand the folders until you can see the Activation ID you are trying to track down. Click the Activation ID to load the history for this license. This history includes dates/times of the activations and returns. If the information is available it will also list the computer name where the license was last activated and the Windows username of the logged in user who completed the action. If the computer where your license was activated has been stolen, destroyed, wiped, etc., please contact your local distributor to discuss a solution.   Activation ID is obsolete   Problem: You are trying to activate an obsolete activation ID. An activation ID can become obsolete if it has been cancelled, replaced, or upgraded.   Solution: Make sure to use the most up-to-date version of your license. Log in to your FlexSim account to view your latest license codes.   Consider the following scenario: You purchased a FlexSim license and were emailed a license code. You used that license on your laptop for several years, upgrading FlexSim as new versions were released and following the prompts to upgrade your license as needed. Now you have purchased a new laptop. You successfully returned your license from your previous laptop. On the new PC you installed FlexSim and needed to get it licensed. You looked up your original license code from your years-old email, but when attempting to activate you received error 7288.   The reason is that over the years as you upgraded FlexSim you also upgraded your license code. The old, original license code is obsolete. You must log in to your FlexSim account to get the most recent license code. With the new license code you are able to successfully activate your license on your new laptop.

Failed to connect to the license server   Have you ever encountered this error?   ERROR: flxActAppActivationSend - (50041, 41143, 34) "Failed to connect to the license server or Operations server. Recover: check connection and that server is operational."       This error indicates that your computer is not able to communicate with FlexSim's license server.   If your computer is purposely air-gapped, please use the Manual XML licensing methods listed at the bottom of this article.   Protocols, ports, and addresses   A license activation or return will attempt to make HTTP (port 80) and HTTPS (port 443) connections, currently with the following servers:   flexsim-fno.flexnetoperations.com license.flexsim.com www.flexsim.com sw.flexsim.com sw1.flexsim.com   Make sure these communications are allowed on your network.   To make sure you maintain compatibility with any possible future changes to our server configurations, consider configuring your network to allow communication with any *.flexsim.com subdomain.   Troubleshooting   Any of the following could prevent your FlexSim software from communicating with FlexSim's license servers:   Your computer is air-gapped or otherwise blocked from communicating over the Internet. The FlexSim software is not allowed to communicate over the Internet. FlexSim's above-listed addresses are blocked on your network or computer. Your network communicates through a proxy service but you haven't configured the proxy server settings inside FlexSim. FlexSim's license server may be down due to some outage or maintenance.   Let's look at solutions for each possibility:   1. No communication / connection issues   If your computer is disconnected from the Internet, you will need to connect in order to activate or return a license online. If this is not possible, please use the Manual XML licensing methods listed at the bottom of this article.   You may also see this error if you're on a flaky wi-fi connection, or a slow network connection. The communication must be solid enough that it does not time-out, where the client software is able to receive a response in a timely manner. If you are connected to the Internet but on a slow or unreliable connection, you can fall back to the Manual XML licensing methods, or you can retry the online activation multiple times - it may eventually complete successfully after several attempts.   2. FlexSim's communications are blocked   If your computer is connected and you can visit other sites, but FlexSim's licensing actions are still blocked, it could be due to an anti-virus solution or other security measure preventing the FlexSim Software's communications. Work with your IT team to disable such measures and test if FlexSim is allowed to communicate. If so, configure your security measures to allow FlexSim to communicate for licensing purposes, or if that is not possible, use the Manual XML licensing methods listed at the bottom of this article.   3. FlexSim's license server is blocked   Perhaps one or more of FlexSim's license server addresses (listed above) is blocked on your network. This could be a deliberate blocking of a specific address, or more likely a general block of a wider range of sites or IP addresses. Work with your IT team to determine if this is the case and if the block can be removed. If that is not possible, use the Manual XML licensing methods listed at the bottom of this article.   4. Proxy is not configured   If your network settings require that FlexSim communicates through a proxy server, you'll need to configure the software to do so.   For FlexSim version 23.0 and higher you'll do this directly in the software. From FlexSim's main menu, navigate to Help > License Activation > Advanced > Proxy Details. Fill in your proxy server information and click the Apply button.     If you're using an older version of FlexSim, you can download this attached model. This is an older model file compatible with FlexSim version 5.0 and up. It has a Model Control GUI that is an extension to the License Activation window that includes this extra tab where you can put proxy details.   proxy-details-v5.fsm   5. License is already activated but fulfillment is broken   The license you're trying to activate may already be activated on your computer, but in a broken or unusable state.   Follow the instructions for your license hosting situation to remove the broken fulfillments:   Standalone - Delete fulfillment License Server - Delete fulfillment   6. License server offline   There are circumstances when FlexSim's main license server can go offline. Most commonly this is due to regular updates or patches being applied. In this case the server will return to normal operation shortly. Please be patient and try again in a few minutes.   In cases where longer maintenance is planned you will find a notification at the top of this community indicating the purpose, date/time, and expected duration of such maintenance. This notification will be given as early as possible to help you plan around such downtime.   In rare circumstances an outage could be caused by a failure in one or more of the license server's databases, operating system, server hardware, networking, or data center. When such an outage occurs, we will post a notice at the top of this community and work to restore service as quickly as possible.   Help! I need support!   If none of the above suggestions work for you, please open a support ticket and include as many details as possible about what you've already tried and what you see happening.   Please be aware that if FlexSim's license server is online and other clients are able to activate and return their licenses successfully, that the issue is within your organization's network or on your computer. The proper place to turn to for support will be to your own internal IT teams. The above information, including the protocols, ports, and addresses and the different troubleshooting suggestions should be enough information to solve the issue.   Manual XML licensing   If you are not able to allow FlexSim to communicate over the Internet, please use our manual XML activation/return methods for offline systems:   Standalone - Activation - XML / Offline Standalone - Return - XML / Offline License Server - Activation - XML / Offline License Server - Return - XML / Offline  

When you try to activate offline, the following error might appear in the console: ERROR: flxActSvrActivationRespProcess - (50019, 42107, 10246) "Failure to process response for an unspecified reason. This error may be returned when a valid failure response is received, for example when the activation server denies a request. Recovery: check parameters used for the request." License Server Manual XML Activation error example: Standalone Manual XML Activation error example: If you encounter this error, check the response.xml file you are attempting to process. If it includes the text SERVER_CONFIG or CLIENT_CONFIG, but your Trusted Storage is already configured, you may receive this error. With Trusted Storage already successfully configured, you must generate a brand new activation request. Upload the new request to your FlexSim Account for processing. If the license is available you will be able to download the XML response. This response should process and successfully activate your license. Full instructions for performing manual XML licensing for license servers can be found in our license server installation instructions document. ===== Here are some other items to keep in mind with manual XML licensing on your license server: Download the response XML files and transfer them to their license server without modification. Modifying the XML files in any way will "break" them. This includes line endings and other white space. The files include checksums and if the files change they will not work. The destination license server needs to be the same system where the request was generated. The FlexNet Licensing Service 64 needs to be installed, be a high enough version, and be running properly as a Windows service. Checking these items is covered in our license server installation instructions starting on page 6 with 3. FlexNet Licensing Service. flexsimserveractutil.exe may need admin privileges to write to the proper places on the system. Be sure to right-click the application and choose Run as Administrator.

Have you received this licensing error?   An error occurred in the activation request Operations error: 7109 Invalid activation ID:     This error can occur when you are attempting to activate a standalone license online using the Activate tab.   You may encounter this error if you have incorrectly typed your activation ID, left the field blank, or if the system otherwise does not recognize the license code you have entered as a valid activation ID.   Some older versions of FlexSim also were not able to remove spaces or other whitespace from the beginning or end of the activation ID field, so be sure that any spaces or other extraneous characters are removed from both the beginning and ending of the license code text.

Trusted Storage   FlexSim is licensed using FlexNet's Trusted Storage. Trusted Storage is a secure storage area FlexNet creates on your license server where it keeps encrypted and hashed license information for licensing FlexSim. Before you can activate a FlexSim license to your license server, its Trusted Storage must be configured. This is done by your license server authenticating with FlexSim's main license server.   Below we'll cover configuring Trusted Storage on your license server. If you're here looking for instructions for standalone licensing, check out the article Standalone - Configure Trusted Storage.   I haven't configured Trusted Storage before - why now?   When your license server communicates over the Internet with FlexSim, this initial Trusted Storage configuration happens automatically and invisibly during the course of the license server's first license activation. The first time you activate a FlexSim license to your license server, your license server and FlexSim's main license server authenticate with each other, configuring your local Trusted Storage, and then immediately activating the requested license.   In other words:   Internet-connected activation = automatic and transparent Trusted Storage configuration.   But you're here because your license server can't communicate over the Internet with FlexSim's main license server. Consequently, your Trusted Storage configuration must be completed manually before activating any license.   Create a Trusted Storage config request   On your license server, in your extracted download folder of FlexSim license server materials, navigate into the folder flexsimserveractutil. Right-click flexsimserveractutil.exe and select Run as administrator. In the FlexSim ServerActUtil program, go to Tools > Manual Activation > Generate Request. Enter a valid Activation ID. You can use our special activation ID configure-ts, but any valid activation ID can work. Enter 1 for the Count (seat quantity). Click Browse to select an Output File. Choose a filename for the saved request. We used configure-ts.xml. Press Save. Press Generate. You've just saved a new XML activation request in the location you selected. You can confirm this is a Trusted Storage config request by viewing the saved XML file in a text editor like Notepad. A configuration request will lack the TrustedHostInformation tag. If your configure.xml file contains that tag, that means your Trusted Storage is already configured. In that case, you can move on to the offline license activation steps for your license server. Otherwise, continue configuring your Trusted Storage below.   Submit your Trusted Storage configuration request   Transfer your Trusted Storage config request XML file from your chosen save location to a computer with Internet access. From your Internet-connected computer, open a web browser and login to any FlexSim Account - even a new guest account will work. Click the Licenses link in the header, then choose Manual XML in the Licenses submenu. Upload your XML request file by dragging it onto the drop zone. Your uploaded XML request will be processed. Upon completion, you will be prompted to download the XML response.   Did you get a red error message instead of a green success indicator?     A message "Fulfill count exceeded the available seat count" means that Trusted Storage is already configured on your license server. In that case, move on to the offline license activation steps for your license server. Otherwise, continue below to finish configuring your Trusted Storage.   Process your manual activation responses   Transfer your downloaded XML activation response to your offline license server. In the FlexSim ServerActUtil program, go to Tools > Manual Activation > Process Response. Browse to an XML activation response file. Press Process. FlexSim should give you an indication of successful processing of your config request.   At this point your Trusted Storage should be fully configured. You are ready to activate your licenses.

A license server hosting FlexNet enabled products like FlexSim relies on a service called FlexNet Licensing Service 64. As of FlexSim version 25.2, FlexSim requires FlexNet Licensing Service 64 version 11.19.8.0 or higher.   Is FlexNet Licensing Service 64 already installed?   There is a chance that you already have a version of FlexNet Licensing Service 64 installed. Let’s check: Click the Start button or press the Windows key, then type “Services” into the search box in the Start menu, and press Enter. Windows will search for and open Windows Services Manager. If the list of services is not already sorted by name, click the Name column heading. Scroll down to services beginning with F. Do you see a FlexNet Licensing Service 64?   If you find that FlexNet Licensing Service 64 is not installed, or if you only have the 32-bit version (missing the ‘64’ in the service name), skip below to the heading Install the FlexNet Licensing Service.   Check the installed version of FlexNet Licensing Service 64   If FlexNet Licensing Service 64 is already installed, we should make sure it is version 11.19.8.0 or higher. If your FlexNet Licensing Service 64 has a lower version number, you will need to remove the older service and upgrade. We’ll get to those steps soon, but first, let’s check what version is installed:   In Windows Services Manager, scroll down to the entry for FlexNet Licensing Service 64. Double click the service name to open its Properties window. In the middle of the General tab, find the Path to executable. Copy the path location from just after the opening double quote (“) until the final backslash (\) before the filename. This is the path. It is probably something like C:\Program Files\Common Files\Macrovision Shared\FlexNet Publisher\. With the path now copied to your clipboard, note the name of the .exe. It is probably FNPLicensingService64.exe. Open a file explorer (Windows Key + E) and paste the path into the Address bar. Hit Enter to navigate to the path. Right click the .exe file that the service's Properties indicated is the service executable. Select Properties to view the .exe file’s properties. Navigate to the Properties window’s Details tab. The Product version should be version 11.19.8.0 or greater. Make sure that the Product name indicates 64-bit.   If you found that you don’t have FlexNet Licensing Service 64 installed, skip below to the heading Install the FlexNet Licensing Service.   If you found that your version number of FlexNet Licensing Service 64 is lower than 11.19.8.0, you will need to upgrade the service.   Upgrade FlexNet Licensing Service 64   To upgrade your FlexNet Licensing Service 64 to version 11.19.8.0, first complete the following: In Windows Services Manager, right click FlexNet Licensing Service 64 and choose Stop. Navigate to the Path to executable shown in the service’s properties. Rename the service’s .exe file by putting an underscore (_) in front of the .exe’s name. Continue with the instructions below under the heading Install FlexNet Licensing Service 64.   Install FlexNet Licensing Service 64   In your extracted download folder of FlexSim license server materials, navigate into the folder flexsimserveractutil. Right-click flexsimserveractutil.exe and select Run as administrator. Select the menu option Tools > Licensing Service > Install anchor service.   You should receive a confirmation that FlexNet Licensing Service 64 is now installed.     For further information on compatibility of various Flexnet licensing components, see Version Compatibility Between Components.  

Download the files Download FlexSim’s latest lmtools-related files here: https://flexs.im/lmtools-download You can browse archived versions of both lmtools and lmadmin here: https://flexs.im/licenseserver-archive Extract the download Once the download is complete, right-click the .zip archive and choose to Extract All… Save to a folder directly on your root drive. Your lmtools download folder Your extracted folder should end up looking something like this: In later instruction steps, any time we refer to the downloaded files, these are the files we're talking about. Note on location Technically you could save your download files in any folder, but we recommend right at the root drive level for convenience. If you choose to save your download folder in an alternate location, please make sure that the directory path doesn't include any folder named "FlexSim". Since Windows files are not case sensitive, this prohibition also applies to variations like "Flexsim" or "flexsim". We have seen instances where some versions of FlexNet licensing encounter errors when the name of the vendor daemon ("flexsim" in our case) is the same as a folder in the path. A folder that includes "FlexSim" as part of a larger name is fine. For example "FlexSim_Licensing" is a fine folder name. Examples of good paths: C:\FlexSim_LMTOOLS C:\licensing\vendors\FlexSim_LMTOOLS\ C:\Program Data\FlexSim_License\ Examples of bad paths (incompatible folder names bolded): C:\flexsim\ C:\licensing\vendors\Flexsim\ C:\Program Data\licensing\FlexSim\files\

Update June 27, 2017: Upgrade versions FloWorks 17.1.2 and FloWorks 17.0.5 are now available. These releases resolve an incompatibility that may result in errors on starting FlexSim when you install FloWorks in combination with certain other modules. If you want to use the (beta version of) the Emulation module, for example, you should upgrade FloWorks to this latest version. There are no functional changes. If you are using the LTS version (17.0.5) of FlexSim you should upgrade to FloWorks 17.0.5. Download FloWorks 17.1.2 if you are using FlexSim 2017 Update 1 (FlexSim 17.1.2). Both versions can be found in the Downloads section of your FlexSim account on the 3rd party modules tab. Bugs may be reported to [email protected]. About FloWorks FloWorks is a 3rd party module developed and maintained by Talumis BV ( talumis.com). It provides faster and more accurate modelling and calculation of fluid systems than the default FlexSim fluid library. It is especially useful within the oil, gas, and bulk industry both for production and supply chain optimization. This module requires a FloWorks license. For any questions, please email [email protected]. Release notes From FloWorks 17.0.4 to 17.0.5, and from FloWorks 17.1.1 to 17.1.2: Bug fix: Fixed errors when loading FloWorks with other modules dependent on Process Flow, such as the Emulation module. From FloWorks 17.0.3 to 17.0.4, and from FloWorks 17.1.0 to 17.1.1: The following bug fixes and usability improvements are available in both versions: Bug fix: Flow Conveyor with multiple inputs sometimes created too many update events. Bug fix: Flow Conveyor now allows input port at end of conveyor. Usability improvement: Pick list options updated to dot syntax, e.g. centerobject(current, 1) is now current.centerObjects[1]. Usability improvement: Changed object list dropdown to be more descriptive about input, output and center connections. Usability improvement: Changed input/output amount trigger template to increase current input/output instead of previous trigger amount Usability improvement: Added FloWorks options to User Event code dropdown. The following bug fixes apply to version 17.1.1 (FlexSim 2017 Update 1) only. Bug fix: Fixed exception when changing to first product of product table using scripting (thanks to Julio for reporting it) (product table is only available in FloWorks 17.1). Bug fix: Flow To Item releases item when pulling object downstream is unblocked (Bug was only present in FlexSim 17.1). Bug fix: Flow To Item now uses item.Type labels instead of deprecated setitemtype (getitemtype/setitemtype was deprecated in FlexSim 17.1). The release notes of older versions of FloWorks can be found here.

Why would I delete a fulfillment?   You may need to manually delete a fulfillment from your PC if:   Your license is broken. Sometimes you can fix this problem yourself by attempting a repair. However, you may get a message that the repair failed. "Repair: failure. Online return/repair request for the activation ID is not originated from the original client machine." In this case contact your local FlexSim distributor to explain the situation and let them take a look. Reference this post. If they determine it is best to delete the broken fulfillment, follow the instructions below to do so. Your distributor will then force-return the broken license so that it will be available for a new activation. You mistakenly requested a force-return of a license. If you later find the fulfillment that you thought was lost, that fulfillment is no longer able to be returned normally (because it was already force-returned).   In these cases, and in a few other rare circumstances, you may find it necessary to manually remove a fulfillment from your computer. This process occurs exclusively on your computer without any communication with FlexSim's main license server.   Delete your fulfillment   FlexSim 23.0 or greater   For FlexSim version 23.0.1 or greater, you can delete fulfillments using the License Activation window.   From FlexSim's main menu, choose Help > License Activation. Under the Advanced tab, find the Delete sub-tab. Choose the fulfillment you'd like to remove from your computer and click Delete. Confirm your choice to remove the fulfillment from your computer.     Currently licenses that are *BROKEN* do not show up in this list (how do licenses become broken?), so if this applies to your situation you will need to use the Older versions method below.   Older versions   If you are using an older version of FlexSim, we recommend that you download the latest FlexSim software and use the updated delete method described above, even if your license is for an older FlexSim version. Older FlexSim versions do not have a graphical interface for removing fulfillments, but if you're comfortable you can still do so using a FlexScript command.   Find the fulfillment ID   The first step is to find the fulfillment ID of the license you want to return. This is an identifier unique to the activation you're removing.   View your licenses to find the fulfillment ID you wish to remove from your PC.   Prepare your delete command   Once you know your broken fulfillment ID, you're ready to build the command that will remove it from your computer.   licenseactivation(LA_DELETE_FULFILLMENT_RECORD, "paste entire 'FID_...' fulfillmentID here");   Be sure to paste the complete fulfillment ID into the 2nd parameter.   Depending on your software's licensed state, you may be able to run this command directly in a script window. If not, we'll work around that limitation by using an object's reset trigger.   Execute the delete command   There are two ways to manually delete your fulfillment:   Run the command in a script window Use a 3D object's reset trigger   Run in a Script window   If your FlexSim installation is still licensed, you can open a Script window to run FlexScript commands:     Run the command console. You will be prompted to confirm that you truly want to remove the fulfillment:     Choose Yes to remove the fulfillment.   Use a 3D object's reset trigger   If your FlexSim software is not licensed the Script command console is not available. Instead, do the following:   Create a new model. Drag any object into the 3D view. Create a reset trigger on that object. Enter the FlexScript command into the reset trigger. Press OK to save the script. Reset the model. Choose Yes to confirm that you truly want to remove the fulfillment.  

Have you received this licensing error? Operations error: 7032 Invalid fulfillment ID: FID_ ... (entire fulfillment ID listed) You may encounter this error during an attempted license return. This error means that the license server has no record of your license activation, and therefore is not able to recognize the return action from your unknown activation. This error should only be encountered under a few rare circumstances: 1. Rollback on FlexSim's main license server FlexSim's main license server could be rolled back to an earlier time due to a necessary database restoration in order to mitigate database corruption or other unforeseen issues or circumstances. License actions, such as license activations or returns, that occurred after the last viable backup was saved, but before its restoration, will be lost. The solution for any license affected will consist of one or both of the following: If an activation occurred during the lost time period you would need to manually remove any un-returnable fulfillments. Standalone - Delete fulfillment License Server - Delete fulfillment If a license return occurred during the time period, you should contact your local FlexSim distributor to request a force-return. Explain the error and this situation. 2. Change to FlexSim's licensing infrastructure Your FlexSim product has reached End-of-Life and the license server under which your license was originally activated has been retired. This situation is outlined in FlexSim's End User License Agreement > Software End-of-life. As of this writing, FlexSim has never retired any of our FlexNet licensing infrastructure and we currently have no plans to do so. This item is included here for completeness' sake and in the event that such future licensing changes occur. If you are using software past its End-of-Life date and you think this problem may be affecting you, please contact your local FlexSim distributor.

It may be necessary in rare circumstances to manually delete a fulfillment from your license server. You may need to do this if you mistakenly requested a force-return of your license, if FlexSim's main license server was rolled back to an earlier point in time, or some other rare circumstance.   This manual process occurs exclusively on your license server without any communication with FlexSim's main license server. This procedure applies to both online and offline/secure/air-gapped license servers.   Assumed configurations   All steps below assume that you followed the installation instructions as described in our license server installation instructions, and that all FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS. Throughout these instructions we will reference files inside that folder.   Find your fulfillment ID   On your license server, run the flexsimserveractutil.exe program (C:\FlexSim_LMTOOLS\flexsimserveractutil\flexsimserveractutil.exe) by right-clicking and selecting Run as Administrator.     In the FlexSim ServerActUtil program, go to Tools > View License Rights.     Copy the Fulfillment ID for the Activation ID you intend to manually delete by highlighting the Fulfillment ID and pressing Ctrl+C.     Delete the fulfillment   In the FlexSim ServerActUtil program, go to Connect > Delete.     Paste your fulfillment ID into the field. Press the Delete button.     You should receive an indication of success.     If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

You may find it necessary to check the status of your licenses. Perhaps you're trying to diagnose some issue, or you want to check which license you have activated.   Here we explain how to view the licenses activated to your PC, and their status.   View your licenses   Open FlexSim. From the main menu, go to Help > License Activation. Go to the View Licenses tab. Press the View Licenses button. You should see a list of fulfillment information, or a message indicating that there are no licenses on your PC.   What does it all mean?   If you have licenses on your PC, each license listed includes a block with status and license info, including whether the license is fully trusted and enabled or broken, the unique fulfillment ID that pertains to this specific license activation, and more. You'll also see INCREMENT blocks for each feature that makes up your license.   Take action   Check the article Licensing Procedures under the Standalone Licensing heading for instructions if you need to repair or return your license or do other sorts of license maintenance.

You may find occasion to check the status of your licenses. Perhaps you're trying to diagnose some issue, or you want to check which license is activated, or how many seats. Here we explain how to view the licenses activated to your license server, and their status. Assumed configurations All steps below assume that you followed the installation instructions as described in our license server installation instructions, and that all FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS. Throughout these instructions we will reference files inside that folder. View License Rights On your license server, run the flexsimserveractutil.exe program (C:\FlexSim_LMTOOLS\flexsimserveractutil\flexsimserveractutil.exe) by right-clicking and selecting Run as Administrator. In the FlexSim ServerActUtil program, go to Tools > View License Rights. An information block is printed for each license activated to your license server. You will find listed the unique fulfillment ID for each activation, along with the license code (also called an activation ID and listed here as entitlement ID), its status (fully trusted/enabled, broken, etc.), the number of seats activated, and for timed licenses, an expiration date. Take Action Check the article Licensing Procedures under the Network Licensing heading for instructions if you need to repair or return your license or do any other sort of license maintenance.

Preparation   You may want to brush up on how a license version is related to a product version.   When you understand what version of FlexSim will work with your license, download and install an appropriate software version for your license.   If your computer is not connected to the Internet, you will need to transfer FlexSim's installer to your computer on a USB drive or some other method.   You will also need to be able to transfer XML license files to and from your offline computer.   NOTE: If this is the first time a license has been activated on this computer, an initial XML request/response communication will be needed to configure your local Trusted Storage.   This means that for a first ever license activation on a given computer, complete the steps below for just a single Activation ID - that will configure your computer's Trusted Storage.   Once that is complete, repeat again the entire Manual XML activation process for that initial Activation ID and any other Activation IDs that will be installed to this computer.   Find your licenses   Log in to your FlexSim Account, click the Licenses link in the top menu. In the Licenses submenu, choose List. Expand the various product and version folders to find the Activation ID you wish to activate. An Activation ID looks similar to this example: yourcompany.com01-ABCDE-FGHIJ-KLMNO-FSENT16.2   Create manual activation requests   Open FlexSim Software. In FlexSim's main menu, Go to Help > License Activation. Click the Advanced tab. Go to the Manual Activation sub-tab. Enter a valid Activation ID into the field (see the Find your licenses heading, above). Click the Generate Request button. You will be prompted to save an XML file. Choose a location and filename to save your XML activation request. If this is your first time ever activating any FlexSim licenses on this PC, only generate an XML request for one activation ID (see red-highlighted note above). Otherwise, repeat steps 4-6 for all licenses you wish to activate on this PC, so that all your XML activation request files can be transferred at one time.   Submit your manual activation requests   Transfer your XML activation requests to a computer with Internet access. From your Internet-connected computer, open a web browser and login to your FlexSim Account. Click the Licenses link in the header, then choose Manual XML in the Licenses submenu. Upload your XML files by dragging them onto the drop zone. Your uploaded XML requests will be processed. Upon completion, you will be prompted to download each XML response.   Process your manual activation responses   Transfer your downloaded XML activation responses to the offline computer you are licensing. In FlexSim, using the same licensing interface where you generated your request, click the Process Response button. Browse to an XML activation response file. FlexSim should give you an indication of successful processing of your activation, and your activation will be complete. Repeat to process the XML activation responses for any other licenses you are manually activating.   IMPORTANT NOTE   If this is the first time a license has been activated on this computer, an initial request/response communication will only serve to configure your local Trusted Storage.   This means that for a first ever license activation on a given computer, after this first request/response has been successfully processed on the offline computer, a 2nd request using the same license code will need to be generated/uploaded/processed/downloaded/processed to fully activate your license.   This is a one-time event per-computer. Subsequent license activations to the same system require only one request/response XML pair. If you have any questions or problems, please search our Community for possible solutions. There is a good chance someone else has already asked your question.   Still not finding what you're looking for? Licensed users can submit a support request and we'll check it out.