You've installed, configured, and started your license server. FlexSim is installed and your client PCs are set to get a license from your license server. How can you tell if they're communicating and licensing properly? You can check both the client PC and the license server to make sure that licensing is happening: Client PC Within FlexSim software on the client PC, go to the main menu, Help > About FlexSim. The popup should indicate the activated license type. Test licensed features to see if they work. Check the article FlexSim Feature Limitations by License Type to see what features should be available given your license type (Enterprise, Educational, Student, Runtime). For instance, the Experimenter feature should be available to each of those license types. License Server In lmtools logs (Config Services > View Log…), you should see that a seat is in use. (See How do I read/analyze my vendor daemon logs? What do the various lines mean?). In lmadmin logs you should see that a seat is in use. If your client PC is not getting licensed and/or your license server logs don't indicate communication with a client PC, check the license server troubleshooting steps.

Background   Often a client PC is used by a single user who should have access to change license settings.   This method saves licensing settings to the user’s Windows profile. In this manner licensing is saved on a per-user basis and should be completed in advance for each FlexSim user on this client PC.   In some situations it is better to license the PC once for any user who might log in. This can be the case for a university computer lab, for instance. If your situation would be better served by licensing the software one time for all users of the PC, please check out our guide to license a mult-user client PC.   Configure Licensing   To license an individual Windows user, do the following while logged into Windows as that user:   Open FlexSim software on the client PC by right clicking the program icon and choosing Run as Administrator. You won't normally need to start FlexSim under elevated privileges, but sometimes licensing the PC for the first time requires it. Go to the software’s main menu and select Help > License Activation. Navigate to the License Server tab. Check Use concurrent licensing. Enter the License Server Address using the form port@host, where host is an IP address or fully qualified domain name (FQDN). For example, if your license server is reachable via the FQDN licenseserver.mycompany.com: If you used FlexSim’s default license service port number, enter 26914@licenseserver.mycompany.com. If you specified a custom port, use that number instead. For example, if you entered 27500 as your custom port number, you should enter 27500@licenseserver.mycompany.com. Click Apply Configuration.   Multiple license servers?   If your FlexSim licenses/seats are spread across multiple license servers, you can configure your client software to try to pull a license from any of your multiple license servers. Simply enter all available license server options, separated using a semi-colon, like this:   26914@lic.server.one;27001@lic.server.two;27009@lic.server.three   Here is an example image:   The software will attempt to contact each license server in turn until it obtains a seat or has attempted all license servers and failed.   In the example above, lic.server.one and lic.server.two are fully qualified domain names to properly configured license servers, with lmgrd serving on ports 26914 and 27001 respectively. You could also use an IP address instead of a FQDN.   Next   Check out the next article to learn how to verify that your client PC is licensed, and what to do if it isn't: License Server - Verify client PC licensing.

You should have already completed all preceding steps found in the article Hosting your FlexSim licenses with lmtools, including all those under the headings "Preparation and Prerequisites" and "Activate licenses to your license server". Your license server will communicate with client PCs using two executables, the lmgrd.exe licensing service and the flexsim.exe vendor daemon.   This article shows how to add exceptions for these applications through Windows Firewall. If you have additional firewalls or network appliances that need to be configured, please check the section Port Considerations at the end of this article.   Allow an app through Windows Firewall Port Considerations   Allow an app through Windows Firewall   Windows Firewall allows you to specify certain applications that will be allowed through different network types. If you're not sure about firewalls and networking, be sure to contact someone in your organization that administers these things.   You will need administrator privileges on your license server to add firewall exceptions.   Open the Allowed apps interface   Click the Start button or press the Windows key, then type Firewall into the search box. Choose the option to Allow an app through Windows Firewall.     If you don't see that option, you can choose the option Windows Defender Firewall at the top of the search results. This will open the Windows Defender Firewall topic the Control Panel. There you can choose Allow an app or feature through Windows Defender Firewall in the side panel:     Add a firewall exception for lmgrd.exe   In the Allowed apps window, click the Change Settings button, then the Allow another app… button.     In the Add an app window that opens, click the Browse… button. Navigate to extracted license server downloads. Double click lmgrd.exe to choose the file.     Click the Network types… button.   Check the boxes for the various network types that the firewall should allow. We recommend allowing your FlexNet licensing to communicate across all network types, but contact your server or network administrators if you're not sure.     Click Okay to close the Choose Network Types window.   Back on the Add an app window, click the Add button.   Add a firewall exception for flexsim.exe   Repeat the steps above for flexsim.exe:   Click the Allow another app… button. Browse… to your extracted license server downloads. Select flexsim.exe. Click Network types… and choose the appropriate networks to allow access to lmgrd.exe. These should be set to the same settings chosen for lmgrd.exe, and you can usually allow all network types - domain, private, and public. Click the Add button. Click OK to close the Control Panel window.   Port considerations   You may need to allow communication through other firewalls or network appliances, depending on your network topology and specific licensing plans for how and from where client PCs will connect to the license server. Usually for such firewalls or devices you will configure inbound and outbound port exceptions to allow your license server communications to pass through.   A FlexSim license server has its ports defined in a flexsim.lic license file, specified when you configured your FlexSim_Licensing service.   Our default ports are as follows:   lmgrd.exe - licensing service - port 26914 - TCP flexsim.exe - vendor daemon - port 56914 - TCP   There is a chance you specified custom your port numbers. If you're not sure you can check your flexsim.lic license file. Read more about FlexSim's license file and default vs custom port numbers in our article FlexSim's license file.

A license file? What's that? License not included Default port numbers Custom port numbers Automatic port numbers Resolving port conflicts A license file? What's that?   When you set up a license server to host your FlexSim licenses, you'll configure settings for a FlexNet licensing service (lmtools, lmadmin). Some settings are specified in a plain text file ending in the .lic file extension.   You'll find FlexSim's license file, flexsim.lic, alongside the other downloaded license server materials (lmtools, lmadmin). The license file is just plain text. You can open it and examine its contents using your favorite text editor (Notepad, Notepad++, VSCode, etc.).   If you've used FlexNet licensing before, you know that often a .lic license file contains license codes and hashes that authenticate a product license on a computer system. However, this isn't the case for FlexSim.   License not included   FlexSim's license file doesn't contain any license information. Instead FlexSim licenses are held in FlexNet's Trusted Storage. That's why every customer downloads an identical license file alongside all our other license server materials.   FlexSim's flexsim.lic license file is a bootstrapper that tells FlexNet's licensing service to find FlexSim's license information in Trusted Storage, and to specify port numbers that will be used for serving the licenses.   Here are the complete contents of FlexSim's default flexsim.lic license file:   SERVER this_host ANY 26914 VENDOR flexsim port=56914 USE_SERVER FEATURE serverfeature flexsim 1.000 permanent uncounted HOSTID=ANY \ SIGN="05CB 6F61 116D 06E3 A08D CAFB FC5C BEF3 DF53 BDC6 AF68 \ 060C 27B8 9968 CB94 0515 2BE7 E30C 2FAF C0D6 1D77 CCEB 878E \ 2D67 1434 0E3F 6BA5 1FDA BD35 F98D"   Default port numbers   You can see on lines 1 and 2 above where we've defined FlexSim's default license server port numbers:   26914 (lmgrd.exe - the licensing service. Client PCs specify this port on the license server.) 56914 (flexsim.exe - the vendor daemon)   Custom port numbers   While we recommend using FlexSim's default port numbers, you can edit your flexsim.lic file to specify your own custom port numbers. Simply replace the default port numbers in your plain text license file with any valid, available port numbers you wish to use.   Automatic port numbers   Also not recommended - you can also remove the port numbers (and the “port=”) from the flexsim.lic file to allow the FlexNet Licensing Service to auto-assign port numbers, like this:   SERVER this_host ANY VENDOR flexsim USE_SERVER FEATURE serverfeature flexsim 1.000 permanent uncounted HOSTID=ANY \ SIGN="05CB 6F61 116D 06E3 A08D CAFB FC5C BEF3 DF53 BDC6 AF68 \ 060C 27B8 9968 CB94 0515 2BE7 E30C 2FAF C0D6 1D77 CCEB 878E \ 2D67 1434 0E3F 6BA5 1FDA BD35 F98D"   We don't recommend auto-assigned port numbers since the FlexNet Licensing Service could auto-assign new, different port numbers any time the licensing service is restarted (such as when your server restarts to install Windows updates, etc.).   Port numbers that change regularly can make it more difficult to maintain the firewall exceptions or other network settings needed for your license server to communicate properly with client PCs.   Resolving port conflicts   If your licensing service has trouble starting or properly hosting licenses, or if other licensing services fail after starting your FlexSim licensing service, you could have a port conflict.   You could try specifying your own custom ports as described above. This is a good solution if you know what port numbers are in use with existing services and can choose unused port numbers. After changing the port numbers defined in your flexsim.lic license file, restart your FlexSim_Licensing service.   If you’re not sure what port numbers to try, you could allow FlexNet to auto-assign port numbers itself – it tries to find and use free ports, though it isn’t foolproof. After modifying your flexsim.lic license file to allow automatically chosen port numbers, restart your FlexSim_License service. Then check the log file (lmtools, lmadmin) to see what ports were auto assigned.   If everything works, we suggest that you take the port numbers automatically assigned by FlexNet and hardcode them into your license file. This way you can maintain static exceptions more easily in your firewall. Be sure to configure your client PCs to use the new license service port number.  

Greetings, I would like to share my latest FlexSim creation with the community, HUGE thank you to the flexsim overlords for creating such an awsome software https://youtu.be/WyfNS6vfLZE. G

Você tem dúvidas sobre o que é, ou como funciona o FloWorks? Este Tutorial, composto de 3 vídeos, garante um overview sobre o FloWorks: Vídeos: Introdução ao FloWorks: O que é? Como funciona? Como construir um modelo com o FloWorks: Aprenda a reproduzir um modelo simples Analisando Sistemas com o FloWorks: Observe um exemplo de análise de modelo com o FloWorks Esperamos que aproveitem mais este vídeo tutorial.

O link que segue leva a um vídeo no qual é apresentado um exemplo de Análise de Sistema utilizando-se o módulo FloWorks FlexSim. No vídeo, um modelo Portuário é analisado com o objetivo de encontrar o gargalo do Sistema. Vídeo Tutorial: FloWorks - Análise de Modelo Esperamos que aproveitem mais este vídeo tutorial.

17 Mar: Bug fix releases 22.0.5, 22.2.3 and 23.0.1 are now available. FloWorks 23.0.0 is now available (06 January 2023). This version of FloWorks is intended for use with FlexSim 2023. If you are using FloWorks with FlexSim 2022 (LTS) you can upgrade to FloWorks version 22.0.4. If you are using FlexSim 2022 Update 2, you can upgrade to FloWorks version 22.2.2. All versions can be found in the Downloads section of your FlexSim account on the 3rd party modules tab. Please do not hesitate to report any bugs, usability improvements and feature requests to support@talumis.com. About FloWorks FloWorks is a 3rd party module developed and maintained by Talumis BV (talumis.com). It provides faster and more accurate modelling and calculation of fluid systems than the default FlexSim fluid library. It is especially useful within the oil, gas, and bulk industry both for production and supply chain optimization. This module requires a FloWorks license with active maintenance. For any questions, please email support@talumis.com. Release notes FloWorks 23.0.1 All bug fixes in FloWorks 22.0.5 below. FloWorks 23.0.0 (6 January 2023) Improvement: FlowConveyor snapping improved between conveyors. Improvement: Made FlowConveyor properties available in property tables. Improvement: Extra FlowConveyor options added, such as virtual length support. Improvement: Compare Properties enabled for all active FloWorks objects. Improvement: Toolbox items "Level Triggered Event" and "Time Series" support disabled icon. Improvement: MassFlowConveyor supports stacked products. All bug fixes in FloWorks 22.0.4 below (please note the Known Issues information there). FloWorks 22.2.3 All bug fixes in FloWorks 22.0.5 below. FloWorks 22.2.2 (6 January 2023) All bug fixes in FloWorks 22.0.4 below. FloWorks 22.0.5 Bug fix: Content issues when using warmup time. Bug fix: Input and output trigger ammount issues when using warmup time. Bug fix: Solver crashed with (large) networks that contains cycles. Improvement: Complete new solver mode added, that improves solver times. Improvement: OnEmpty and OnFull are now fired when setting the content using script or ProcessFlow activity. FloWorks 22.0.4 (6 January 2023) Bug fix: Solved FlexSim crashing when FlowControl had invalid references in member list. Bug fix: Legacy flow conveyors were (silently) failing in some cases. Bug fix: Flow Amount for ItemToFlow and FlowToItem can be set correctly. Bug fix: When copying an object it sometimes lost its Flow Control reference. Bug fix: Requesting statistics through FlowObject.stats raised an error. Bug fix: When setting flow content through code the state is now correctly updated. Improvement: Small wording fixes in the user manual. Improvement: Updated tutorials. Improvement: Updated several outdated or incorrect tooltips.

FlexSim 2019 Update 1 is available. If you have bug reports or other feedback on the software, please email dev@flexsim.com or create a new idea in the Development space. Release Notes Added a new graphical interface to the Calculated Table for building queries. Updated the UI for editing rack dimensions. Added more options for customizing people visuals. Moved operator shape options from the Operator tab to Quick Properties. Improved edit modes by using right-click to cancel the current action instead of immediately exiting the mode. Added global preferences for process flow and dashboard library options. Added the FlexScript API reference to the user manual and made it accessible outside of FlexSim. Added toolbar support for adding multiple model background drawings. Adjusted how the floor Z and grid Z settings work to improve multi-floor modeling. Updated the table view to show more helpful information for certain data types. Added support for pointer data in bundles. Added a pointer type to tracked variables. Added support for the NULLIF SQL keyword. Added support for linking combo boxes to nodes with pointer data. Improved the gantt chart. Updated how tree files are saved to improve saving certain datatypes. Updated pulling from lists to throw an exception when passing a bad query. Fixed a bug with the normal map lighting calculation. Fixed an issue with the picking focus when using drawsurrogate within a drawsurrogate object. Fixed exceptions on an array table that doesn't have column header information. Fixed an issue related to moving items that had not been released. Backwards Compatibility Note: the following changes may slightly change the way updated models behave. Updated the internal structure of the Rack object's variables. Removed the rackgetcontenttable() command. Removed support for running the simulation from a loaded state file. Process Flow Added an option to the container to center its title when the contents are hidden. Added a limit to the number of activity panels displayed in quick properties. Added a Milestone activity. People Added a Healthcare environment option. Added an Elevator Bank object. Added a Prop object and more options for object visuals. Added tables that automatically collect statistics for people models. Added people chart templates. Added a People Settings object to the toolbox for people models. Improved the names of people created with the Create Person activity. AGV Updated the distancetotravel() calculation to work with moving AGVs. A* Added support for multiple grids. Adjusted how conditions are defined to improve performance.

O link que segue leva a um vídeo no qual é apresentado um exemplo de modelagem utilizando-se o módulo FloWorks FlexSim. No vídeo, modela-se um processo de fabricação de Suco de Laranja, desde sua extração até seu envase. Recursos do FloWorks utilizados no vídeo: ItemToFlow: Extração do suco FlowPipe: Transporte do fluido FlowTank: Armazenamento FlowMixer: Processo de mistura de conservantes Vídeo Tutorial: FloWorks Exemplo de Modelagem Esperamos que aproveitem mais este vídeo tutorial.

O link que segue leva a um vídeo no qual é apresentada uma Visão Geral sobre o módulo FloWorks FlexSim. Os tópicos abordados no vídeo são: O que é o FloWorks? Qual a aplicação do módulo FloWorks? Qual a diferença entre FloWorks e o módulo de Fluidos? Quais os principais objetos da biblioteca FloWorks? Algumas propriedades interessantes do Módulo. Vídeo Tutorial: FloWorks Overview Esperamos que aproveitem mais este vídeo tutorial.

Preparation   You may want to brush up on how a license version is related to a product version.   When you understand what version of FlexSim will work with your license, download and install an appropriate software version for your license.     Find your licenses   From your FlexSim Account, click the Licenses link in the top menu. In the submenu, choose List. Expand the various product and version folders to find the Activation ID you wish to activate. An Activation ID looks similar to this example: yourcompany.com01-ABCDE-FGHIJ-KLMNO-FSENT21.2 Highlight and copy the Activation ID you will activate.   License your software   Open FlexSim Software. Click Help in the main menu. Choose License Activation. Paste your Activation ID into the field. Click the Activate button. Wait for an indication of success. Repeat for any other Activation ID you wish to activate to this computer.   Your license activates via the Internet, so make sure your computer is connected!   If your computer is offline or has trouble connecting to FlexSim's license server, try the Standalone - Activation - XML / Offline instructions.     If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question.   Still not finding what you're looking for? Submit a new question and we'll check it out. Please do not include any confidential information, such as license codes, since anything posted on the forum is public! You can also contact your local FlexSim distributor for live phone, web, or email help.

First things first Sometimes the easiest method for fixing a standalone license is to simply activate the same license again. No need to return first. Just get the full activation ID for any broken licenses and activate them again. Look for the broken licenses within FlexSim by going to Help > License Activation > View Licenses tab and pressing the View Licenses button. Scan the license information for licenses that indicate they are **BROKEN**. For licenses that are broken, look up the full activation IDs in your online FlexSim Account. Using the full activation IDs for each broken license, activate the licenses normally within FlexSim by going to the Activate tab and pasting and activating each activation ID in turn. No need to return the licenses first. In case you need more detailed activation instructions, see: Standalone - Activation - Online Standalone - Activation - XML / Offline If you completed the 3 steps above but encountered error messages, it is time to manually repair your licenses. Okay, time to repair Standalone licensing does not have a method for repairing online. Here are the steps to manually repair your license. These instructions apply to FlexSim 2016 and later. If you are using an older version of FlexSim, please download FlexSim's latest version and follow these instructions. You can manage your older FlexSim licenses from the latest software - the License Activation window will still show your older licenses and you'll be able to complete all these steps for your broken pre-version-16.0 licenses. Open FlexSim as an administrator by right clicking the program icon and selecting Run as Administrator. From the main menu, go to Help > License Activation. Go to the Advanced tab, then the Repair tab. For each broken license listed in the License selector box, click the Generate XML Request button. Save each XML file to a convenient location on your computer. Log in to your FlexSim Account. From the top navigation header click the Licenses link, then choose Manual XML in the Licenses submenu. Upload your XML files by dragging them onto the drop zone. Your uploaded XML requests will be processed. Upon completion, you will be prompted to download each XML response. In FlexSim (your instance opened above in step 1 using Run as administrator), you should still be on the same License Activation > Advanced > Repair tab. Process each response by pressing the Process Response button and browsing to an XML response. FlexSim should successfully repair the license. After repair it should be usable and returnable. If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

Rápida demonstração de como usar o Graphical User Interface para controlar todo o modelo de simulação, desenvolver um painel de controle ou cockpit para alterar propriedades específicas de objetos dentro do modelo de simulação ou ainda, destruir ou recriar variáveis de objetos de forma a customizar ainda mais seu modelo. Tudo isso usando a estrutura do 'Tree' no FlexSim e também o recurso GUI, disponível no ícone em 'Tools'. Veja em nosso canal da FlexSim Brasil no Youtube.

These instructions are to be performed on a license server hosting FlexSim licenses. You will need the license server files. If you do not already have a copy of those linked files on your license server, download them to your license server then extract the entire archive to a convenient location. Run flexsimserveractutil.exe as an adminstrator by right-clicking the .exe and selecting Run as Administrator. Go to the main menu, Tools > View License Rights. Scroll through the displayed license information. Find any activated licenses that indicate they are broken. Find each broken license's Fulfillment ID (starts with FID_). Copy the Fulfillment ID to the clipboard (highlight including the FID_ prefix, through to the end of the line. Ctrl-C to copy). Go to the main menu. Select Tools > Manual Activation > Generate Request. Select the Repair option. Paste the Fulfillment ID into the field (Ctrl-V). Delete any spaces that may have been included before or after the pasted Fulfillment ID. Browse to a location where you will save the XML repair request. Choose a file name for the saved file. Press the Generate button. Repeat steps 4-10 for any broken licenses. Transfer the XML repair request files to an Internet connected computer. The files are plain text XML and can be manually examined in any text editor if necessary for security purposes. Be sure not to modify the files, including line endings. If the file is modified in any way, the various hashes in the file will register the change and the request will fail. Log in to your FlexSim Account. Click the Licenses link in the top navigation menu, then choose Manual XML in the Licenses submenu. Upload your XML files by dragging them onto the drop zone. Your uploaded XML requests will be processed. Upon completion, you will be prompted to download each XML response. Transfer the XML response files back to your license server. In flexsimserveractutil.exe (your instance opened above in step 1 using Run as administrator), from the main menu, choose Tools > Manual Activation > Process Response. Process each response by browsing to an XML response, then pressing the Process button. The license should be successfully repaired. After repair it should be usable and returnable. If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

These instructions are to be performed on a license server hosting FlexSim licenses. You will need the license server files. If you do not already have a copy of those linked files on your license server, download them to your license server then extract the entire archive to a convenient location.   Run flexsimserveractutil.exe as an adminstrator by right-clicking the .exe and selecting Run as Administrator. Go to the main menu, Tools > View License Rights. Scroll through the displayed license information. Find any activated licenses that indicate they are broken. Find each broken license's Fulfillment ID (starts with FID_). Copy the Fulfillment ID to the clipboard (highlight including the FID_ prefix, through to the end of the line. Ctrl-C to copy). Go to the main menu. Select Connect > Repair. Paste the Fulfillment ID into the field (Ctrl-V). Delete any spaces that may have been included before or after the pasted Fulfillment ID. Press the Repair button. The utility will attempt to contact FlexSim's license server in order to repair the license.   If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

FlexSim has been taught in hundreds of universities, both as the subject of full simulation courses and also as short course modules. Professors who teach these courses expect that their FlexSim-related assignments will be completed with a high level of academic integrity. FlexSim has also been used for many capstone, thesis, and dissertation projects, all of which fall under the university’s academic honor code (or honor system). FlexSim is committed to help maintain a high level of integrity in the academic assignments and projects that pass through our support department. We’ve created a list of guidelines for academic modeling using FlexSim: Those Using FlexSim for Academic Purposes Can... Access our extensive product documentation (https://docs.flexsim.com) Utilize the FlexSim Primer (by Dr. Allen Greenwood), which is a great starting resource for learning FlexSim and was developed specifically for academia—download it at https://flexs.im/primer Access papers, videos, and other FlexSim-related documents that are publicly available Search the entire database of questions and answers that have been posted publicly on FlexSim Answers FlexSim Will Not… Complete any portion of an assignment or project which falls under an academic honor code Write custom code as part of an academic assignment or project Share answers or model results from the textbook Applied Simulation: Modeling and Analysis Using FlexSim to anyone except educators teaching the material Otherwise aid in activities that circumvent the academic integrity of an assignment or project

Introduction Several times per year we release a new feature-version of FlexSim Simulation Software. In order for client PCs to be able to run a licensed version of the upgraded software, you'll need to upgrade the activated license(s) on your license server. Licenses with a current maintenance subscription are eligible to be upgraded to the new version. If you don't understand how licensing works for different FlexSim versions, please review our Answers article FlexSim Version Numbering. Overview There are 5 main steps to upgrading the licenses hosted on your lmadmin or lmtools license server: Return the licenses you intend to upgrade Upgrade your licenses Activate the upgraded license Reread the license Upgrade client PCs Several of these steps have their own fully documented procedures. We'll link you to those resources below. 1. Return the licenses you intend to upgrade The steps to return a license-server-based license are fully documented. Choose the link below that best matches your needs, depending on whether your license server can connect to the Internet: License Server - Return - Online License Server - Return - XML / Offline Be sure to return ALL licenses you wish to upgrade. 2. Upgrade your licenses NOTE: Licenses with expired maintenance will not upgrade. Timed licenses do not upgrade. Only permanent (not timed) licenses under current maintenance can be upgraded. Log in to your FlexSim Account. If you were already logged in to your FlexSim Account, in the top navigation menu hover over your initials icon and choose Reload Account. Now in the top navigation menu, choose Licenses > List. Check that the available seat count is equal to the total. All of a license’s seats should be returned for it to upgrade. Click on the Upgrade Licenses button. If you have several licenses to upgrade and all are owned by or shared with your FlexSim Account, they will all be upgraded at once. Please be patient while the upgrade process works in the background. When the page refreshes, eligible licenses will have a new activation ID for the latest version of the software. Your license code indicates its version at the end of the code to help you know what versions your license will properly activate. Review license code format. 3. Activate the upgraded licenses The steps to activate a license-server-based license are fully documented. Choose the link below that best matches your needs, depending on whether your license server can connect to the Internet: License Server - Activation - Online License Server - Activation - XML / Offline 4. Reread the license Your license server needs to start serving up your newly activated licenses. You can either restart your license manager service, or use your license manager's option to reread your licenses. The steps to reread your licenses differ depending on which license manager you are using to host your licenses. Use these links to jump to instructions for the license manager you're using: lmadmin lmtools+lmgrd 5. Upgrade client PCs Finally, upgrade your PC with a version of FlexSim appropriate for your new license (learn how licenses work across versions). After installing a new version of FlexSim, you will need to configure it to get a license from your license server. There are two ways a client PC can be configured. Choose the method below that most closely matches the main use case for your client PC: Single-user client PCs - this method configures settings that are saved on a per-user basis. Multi-user client PCs - usually appropriate for a university computer lab or other shared-PC situation, where the configuration should be computer-based. Having trouble licensing your client PC? Verify client PC licensing to find out how to tell if your client PC is successfully getting a license from your new license server. If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

The instructions below are for offline/Manual XML licensing. If your server successfully connects to the Internet and to FlexSim's main license server, you can try our simpler online license return instructions. Assumed configurations All steps below assume that you followed the installation instructions as described in our license server installation instructions, and that all FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS. Throughout these instructions we will reference files inside that folder. Find your fulfillment ID On your license server, run the flexsimserveractutil.exe program (C:\FlexSim_LMTOOLS\flexsimserveractutil\flexsimserveractutil.exe) by right-clicking and selecting Run as Administrator. In the FlexSim ServerActUtil program, go to Tools > View License Rights. Copy the Fulfillment ID for the Activation ID you are returning/upgrading by highlighting the Fulfillment ID and pressing Ctrl+C. Generate return request If your license server cannot connect to the Internet, you need to return manually. In the FlexSim ServerActUtil program, select Tools > Manual Activation > Generate Request. Choose the Return option. Paste the Fulfillment ID into the field using Ctrl+V. Browse to select a location and file name for your XML return request. Press the Generate button. Repeat for all licenses you wish to upgrade. This creates a return request XML file for each license you are upgrading. Copy the XML return request files to a location with Internet access. Log in to your FlexSim Account. Use the top page navigation to select your Licenses page, then choose Manual XML in the Licenses submenu: Drag your XML requests onto the dropzone (alternatively you can click the dropzone and browse to a file to upload). Your XML request will be uploaded and processed. If there are any errors, you will get more information about the problem which you can use in contacting your local FlexSim representative for help. If the XML request is successfully processed, you will be prompted to download the response XML file. Download your XML responses and transfer them back to your license server. Process each response XML file by opening flexsimserveractutil.exe and going to Tools > Manual Activation > Process Response. Browse to each response XML file and Process. Your licenses should be successfully returned. If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

Interacting with your licenses isn't something you do every day, but it doesn't need to be intimidating. We've documented all the main procedures you'll use to manage your FlexSim licenses like a pro.   When you purchased your FlexSim licenses you chose one of two methods for licensing your software. Click below to jump to the licensing procedures for your style of licenses:   Network Licensing Standalone Licensing Need a refresher on the differences between network and standalone licensing? Our Standalone vs Network Licensing.pdf is a basic intro or check out our in-depth article on License Models. Network Licensing With an in-house license server you don't activate your licenses directly in the software (as in standalone licensing). Instead, your FlexSim software is configured to obtain a seat from a license server in your organization's network. Your organization will need to provision, install, and maintain a license server.   Here are instructions for all the primary server licensing tasks.   Install, Configure, Activate Here are our instructions for installing, configuring, and licensing your server, and for configuring FlexSim to get a seat from your license server. This document covers both online and secure/offline scenarios.   PDF installation guide Online Answers articles index We have some shorter guides focused specifically on just the license activation step. If you already have an installed and configured license server, these guides are provided as a convenience for use in subsequent licensing procedures, like upgrading your licenses.   License Server - Activation - Online License Server - Activation - XML / Offline   Return You may occasionally need to migrate your licenses to a new license server or return your license as part of a license version upgrade.   License Server - Return - Online License Server - Return - XML / Offline   Repair In rare circumstances your activated license can become "broken". This means that even though the license is still activated on your server it is no longer able to serve seats to client PCs. This can happen if your server hardware or operating system changes significantly.   License Server - Repair - Online License Server - Repair - XML / Offline   Upgrade FlexSim releases new feature-versions several times per year. If the licenses activated on your license server are lower than the version of FlexSim software you're trying to run, FlexSim software won't be able to be licensed by your license server. You can learn more about how licensing works for a given version number in our Answers article FlexSim Version Numbering.   In this case you'll need to upgrade the activated licenses on your license server. If your maintenance is current, follow the procedure linked below to upgrade your license server for use with the latest versions of FlexSim. If your maintenance is expired contact your local FlexSim distributor to renew.   This article covers both online and secure/offline scenarios.   License Server - Upgrading your hosted licenses   Miscellaneous These items don't pertain to any particular licensing procedure but may be useful in some situations.   License Server - View licenses License Server - Delete fulfillment License Server - Troubleshooting tips License Server - Client/Server connectivity   Standalone Licensing With standalone licensing you'll activate a license code (also called an Activation ID) directly in FlexSim.   Below are detailed instructions for all the primary licensing tasks used in managing your standalone licenses:   Activation To apply a license to your computer, follow the linked instructions depending on whether your computer or network allows FlexSim to communicate online.   Standalone - Activation - Online Standalone - Activation - XML / Offline   Return Returning your license removes it from your computer and makes your seat available for a new activation. This is useful if you need to free up a seat for a colleague or move your license to a different computer. You may also return your license as part of the upgrade process for a new version of FlexSim - returning the old version so that you can activate an upgraded Activation ID.   Standalone - Return - Online Standalone - Return - XML / Offline   Repair In rare circumstances, your activated license can become "broken". This means that even though the license is still activated on your computer it no longer enables additional features allowed by your license type. This can happen if your computer hardware or operating system changes significantly.   There is no online method available. Please use the XML / Offline method. Standalone - Repair - XML / Offline   Upgrade FlexSim releases several new feature-versions per year. An upgraded version of the software requires an updated license key to enable its licensed features. Licenses with a current maintenance subscription are eligible to be upgraded to the new version. You can learn more about how licensing works for a given version number in our Answers article FlexSim Version Numbering.   If your maintenance is current, follow the procedure linked below to upgrade your license for use with the latest versions of FlexSim. If your maintenance is expired contact your local FlexSim distributor to renew.   This article covers both online and secure/offline scenarios:   Standalone - Upgrading your license   Miscellaneous These items don't pertain to any particular licensing procedure but may be useful in some situations.   Standalone - View licenses Standalone - Delete fulfillment