Sometimes the easiest method for fixing a standalone license is to simply activate the same license again. No need to return first. Just get the full activation ID for any broken licenses and activate them again.
If you completed the 3 steps above but encountered error messages, it is time to manually repair your licenses.
Standalone licensing does not have a method for repairing online. Here are the steps to manually repair your license. These instructions apply to FlexSim 2016 and later. If you are using an older version of FlexSim, please download FlexSim's latest version and follow these instructions. You can manage your older FlexSim licenses from the latest software - the License Activation window will still show your older licenses and you'll be able to complete all these steps for your broken pre-version-16.0 licenses.
If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question.
Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.