You may find occasion to check the status of your licenses. Perhaps you're trying to diagnose some issue, or you want to check which license is activated, or how many seats. Here we explain how to view the licenses activated to your license server, and their status. Assumed configurations All steps below assume that you followed the installation instructions as described in our license server installation instructions, and that all FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS. Throughout these instructions we will reference files inside that folder. View License Rights On your license server, run the flexsimserveractutil.exe program (C:\FlexSim_LMTOOLS\flexsimserveractutil\flexsimserveractutil.exe) by right-clicking and selecting Run as Administrator. In the FlexSim ServerActUtil program, go to Tools > View License Rights. An information block is printed for each license activated to your license server. You will find listed the unique fulfillment ID for each activation, along with the license code (also called an activation ID and listed here as entitlement ID), its status (fully trusted/enabled, broken, etc.), the number of seats activated, and for timed licenses, an expiration date. Take Action Check the article Licensing Procedures under the Network Licensing heading for instructions if you need to repair or return your license or do any other sort of license maintenance.

Preparation   You may want to brush up on how a license version is related to a product version.   When you understand what version of FlexSim will work with your license, download and install an appropriate software version for your license.   If your computer is not connected to the Internet, you will need to transfer FlexSim's installer to your computer on a USB drive or some other method.   You will also need to be able to transfer XML license files to and from your offline computer.   NOTE: If this is the first time a license has been activated on this computer, an initial XML request/response communication will be needed to configure your local Trusted Storage.   This means that for a first ever license activation on a given computer, complete the steps below for just a single Activation ID - that will configure your computer's Trusted Storage.   Once that is complete, repeat again the entire Manual XML activation process for that initial Activation ID and any other Activation IDs that will be installed to this computer.   Find your licenses   Log in to your FlexSim Account, click the Licenses link in the top menu. In the Licenses submenu, choose List. Expand the various product and version folders to find the Activation ID you wish to activate. An Activation ID looks similar to this example: yourcompany.com01-ABCDE-FGHIJ-KLMNO-FSENT16.2   Create manual activation requests   Open FlexSim Software. In FlexSim's main menu, Go to Help > License Activation. Click the Advanced tab. Go to the Manual Activation sub-tab. Enter a valid Activation ID into the field (see the Find your licenses heading, above). Click the Generate Request button. You will be prompted to save an XML file. Choose a location and filename to save your XML activation request. If this is your first time ever activating any FlexSim licenses on this PC, only generate an XML request for one activation ID (see red-highlighted note above). Otherwise, repeat steps 4-6 for all licenses you wish to activate on this PC, so that all your XML activation request files can be transferred at one time.   Submit your manual activation requests   Transfer your XML activation requests to a computer with Internet access. From your Internet-connected computer, open a web browser and login to your FlexSim Account. Click the Licenses link in the header, then choose Manual XML in the Licenses submenu. Upload your XML files by dragging them onto the drop zone. Your uploaded XML requests will be processed. Upon completion, you will be prompted to download each XML response.   Process your manual activation responses   Transfer your downloaded XML activation responses to the offline computer you are licensing. In FlexSim, using the same licensing interface where you generated your request, click the Process Response button. Browse to an XML activation response file. FlexSim should give you an indication of successful processing of your activation, and your activation will be complete. Repeat to process the XML activation responses for any other licenses you are manually activating.   IMPORTANT NOTE   If this is the first time a license has been activated on this computer, an initial request/response communication will only serve to configure your local Trusted Storage.   This means that for a first ever license activation on a given computer, after this first request/response has been successfully processed on the offline computer, a 2nd request using the same license code will need to be generated/uploaded/processed/downloaded/processed to fully activate your license.   This is a one-time event per-computer. Subsequent license activations to the same system require only one request/response XML pair. If you have any questions or problems, please search our Community for possible solutions. There is a good chance someone else has already asked your question.   Still not finding what you're looking for? Licensed users can submit a support request and we'll check it out.

Introduction to lmtools   This article is a sort of table of contents to the various articles that will take you from start to finish in installing, licensing, configuring, and running your FlexSim license server using the lmtools license manager.   background info   Server-based vs Standalone licensing - Learn the differences between these two license models, and when you might choose one over the other. License managers - lmadmin vs lmtools - FlexSim supports these two FlexNet license managers. Learn the differences, and why FlexSim recommends lmtools.   Let's get started   When installing a new license server, start here at the top and work your way down the list of articles linked below. By the end you should be in good shape to properly host and serve your FlexSim licenses.   Each link should open in its own browser tab, so once you complete a sub-task just close that tab. Then back here in this main tab click the link to the next step.   The list of links below might seem intimidating, but conceptually it's just 4 main things we're about to work through:   Preparation and Prerequisites Activate licenses to your license server Configure the licensing service Configure client PCs   If you run into any problems, you can also find additional helpful resources linked at the end of this article:   Troubleshooting Related links     1) Preparation and Prerequisites   System Requirements - almost any Windows computer could act as your license server. Click inside for the details. Download files - download the required lmtools files and extract them to an appropriate folder on your license server. FlexNet Licensing Service 64 - FlexSim is licensed using Revenera's industry-standard FlexNet licensing platform. This article prepares your license server with the background service necessary for hosting your FlexSim licenses.   2) Activate licenses to your license server   Choose the right steps below to license your server, depending on whether or not your license server can communicate over the internet directly with FlexSim's main license server.   • Online, Internet-enabled systems   License Server - Activation - Online - Activate your FlexSim licenses to your license server directly over the Internet. Should be easy-peasy. • Secure / Offline / Air-gapped systems   If your license server will not connect to the Internet (or if for any reason it cannot communicate with FlexSim's license servers) there are a few extra steps to get up and running. You've got this!   Configure Trusted Storage - Your new license server has a secure storage area for holding license info, but first it must authenticate with FlexSim's main license server. License Server - Activation - XML / Offline - the manual steps to activate your FlexSim licenses onto your license server.   3) Configure the licensing service   Configure your license service - use FlexNet's lmtools license manager to create and configure the service that will serve up your FlexSim seats. Add Windows Firewall exceptions - your licensing service needs to communicate with other PCs on the network. This will get you started.   4) Configure client PCs   With your license server installed and configured, it's finally time for your license server to fulfill its destiny and serve licenses to your client PCs.   Make sure you know the IP address or fully qualified domain name for your license server, as well as the license service port number (see #1 under Check the service status). You'll use your server's address/name and service port when configuring the client PCs.   FlexSim Version Numbering - your FlexSim license is for a particular version of FlexSim. If your software maintenance is not current, you may need to use an older version of the software. In this article you'll learn how licensing works for a given version number and where to download an appropriate version of FlexSim that will work with your license. With an appropriate version of FlexSim installed on the client PCs, you're ready to configure them to communicate with your license server. There are two ways a client PC can be configured. Choose the method below that most closely matches the main use case for your client PC:  Single-user client PCs - this method configures settings that are saved on a per-user basis. Multi-user client PCs - usually appropriate for a university computer lab or other shared-PC situation, where the configuration should be computer-based. Verify client PC licensing - Not sure if your client PC is getting licensed properly? Dive in to find out how to tell your client PC is successfully getting a license from your new license server   Troubleshooting   Isn't there a law in the universe that if something can go wrong, it will? If you're stuck in a licensing black hole, these tips might be just the thing to help you get moving.   Client/server connectivity - if the client PC and the license server can't communicate, the client PC won't be able to get a license. Troubleshooting tips - when you're pretty certain that connectivity isn't an issue, but your client PC still isn't getting a license, check here for some ideas.   Related Links   FlexSim's license file - your new licensing service uses a license file to specify port numbers. Get more background on license files and ports here.  

If you have colleagues who should also have visibility to your license codes, you can "share" your licenses with their account. Licenses should only be shared in accordance with FlexSim's end user license agreement. When you share your licenses with another FlexSim Account, they are able to view all of your activation IDs in full, as well as the activation histories of those licenses. To share your licenses with another FlexSim Account, do the following: Log in to your FlexSim Account at https://flexs.im/account. In the navigation header, click the Licenses link, then choose Sharing from the submenu: Follow the instructions to add one or more FlexSim Accounts to share your licenses with. The FlexSim Accounts must already exist. Press the Add button to submit the accounts. When you submit, if you are navigated away from the Share page, simply revisit the Sharing link as described in step 2 above. You should see the results of your share attempt. You will also see a list of the accounts you're sharing with, as well as any accounts that are sharing with you: Your licenses will now be listed in your colleague's FlexSim Account. They will see your licenses listed on their Licenses page the next time they log in. If they were currently logged in to their account while you shared your licenses, they should log out, then log back it to note the change.

Assumed configurations   All steps below assume that you followed the installation instructions as described in our license server installation instructions, and that all FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS. Throughout these instructions we will reference files inside that folder.   Reread the license   Within your FlexSim_LMTOOLS folder, right-click lmtools.exe and choose Run as administrator. You may need to accept a permissions prompt. Go to the Start/Stop/Reread tab. Choose the FlexNet License service for your FlexSim licenses. The name of the service could be FlexSim_License, but the service could have been given a different name. Press the ReRead License File button. Close lmtools.

Remembering the proper credentials To log in to lmadmin's Administration area you need know the port number your license server manager is hosting on and your lmadmin admin password. lmadmin's default port number for serving its web-based user interface is 8090. There is a very good chance that your system is hosting lmadmin on its default port. On your license server, open a browser and go to http://127.0.0.1:8090 to see if this will open lmadmin's web-based interface. The default login information for lmadmin's Adminstration area is username admin and password admin. Upon your first logging in to the Administration area you would have been prompted to create your own new password consisting of at least 8 characters. If you have forgotten either the port number or your admin password, there is unfortunately no way to recover these. You will need to uninstall, then reinstall lmadmin. If you do not wish to do so at this time, you should be able to start serving your upgraded FlexSim licenses by restarting the lmadmin64 Windows service. Logging in to lmadmin Use a web browser to connect to the lmadmin service at https://127.0.0.1:8090 (specify a different custom port besides 8090, as necessary). The FLEXnet Publisher interface should open. Click on Administration to sign in. After logging in to the Administration portal, click the Vendor Daemon Configuration tab on the bottom left. Click on the flexsim daemon. Reread the license If there is a Start button, that means that your flexsim vendor daemon is currently stopped. Press the Start button to start the vendor daemon using your upgraded licenses. If there is a Reread License Files button, that means that your flexsim vendor daemon is currently running, and serving the old licenses. Press the Reread License Files to start serving your newly activated and upgraded licenses.

Not sure about the differences between network and standalone licenses? No worries! Read on for an in-depth explanation of each license model: Standalone Licensing (Client-Activatable) Network Licensing (Server-Concurrent) You can also download our printable reference, which includes some example scenarios: Standalone vs Network Licensing.pdf. Standalone Licensing (Client-Activatable) Once a standalone license is activated to a PC it remains there permanently until it is returned. The PC could be rebooted, taken offline, or even have FlexSim uninstalled - the license remains on the PC. The steps to activate and return a license are user-accessible from within FlexSim software. Once FlexSim is installed, there are no special PC permissions required to activate or return licenses. See our licensing procedures article for instructions for managing your standalone licenses (activate, return, repair, upgrade). User-managed license movement The ability for the user to activate and return their license at will is a big advantage. It allows teams the freedom to share a license, while still giving individuals the freedom to take a license off-site or off-Internet. As long as a team sharing a license communicates effectively, the license can be passed around to whoever needs it at the moment, by returning the license from one PC and activating to another. History Log FlexSim's main license server logs a license's activation/return history, including who last activated (in case you need to contact someone about returning it!). The license history log can be viewed by any FlexSim account that can view the license. This includes the license owner and any account the owner has shared with. Your activation IDs (the license codes copied into FlexSim to activate your license) can be shared and visible - including the activation history - with every member of your group. See the Sharing tab on your FlexSim account's Licenses page. Trusted Storage Your standalone FlexSim licenses are activated to a special holding area on your computer called Trusted Storage, which exists outside and independently of FlexSim software. FlexSim's activation process will authenticate your computer with our main license server and store your license credentials in Trusted Storage, completely outside of any FlexSim installation. You could uninstall FlexSim, but your license will still reside in your computer's Trusted Storage. You would need to reinstall FlexSim in order to access the return functionality to move your license off of your computer. So, you can go ahead and use ANY version of FlexSim to activate ANY version of your license so that it will be stored in your computer's Trusted Storage. Whether the activated license will enable features in your version of the software is a separate question - and as a quick reminder, FlexSim's licenses are backward-compatible, meaning that if you have a 21.2 license, you can use that with any version of the software up to version 21.2.x, including all older versions back to 5.0. The crux is, your standalone license can be accessed by any version of FlexSim installed on your computer, regardless of what version was used when activating the license, because all versions just put your license into Trusted Storage, and all versions check license rights by reading out of Trusted Storage. Standalone pros User-level control of the license gives flexibility in who has the license at any given moment. FlexSim maintains the license server, so you don't have to (avoids complexity of installing, configuring, maintaining, and upgrading your own separate license server). Online tools to see the license history and who currently has the license (via your FlexSim Account). In-software auto-upgrades makes upgrading your license easy. Standalone cons People sharing the license need to coordinate who will use it when and remember to return the license when unused. Lost, stolen, or broken licenses require interaction with your local FlexSim rep to fix. Network Licensing (Server-Concurrent) Let's begin with an overview of the setup (simplified from our license server installation instructions😞 Provision a computer/VM to act as the license server. It should remain powered on and attached to the network at all times. Activate your FlexSim licenses to your local license server. Install and configure the license manager software. Configure firewalls and permissions on the server and/or network to allow communication with FlexSim client PCs. Next, the client PCs: Install FlexSim on the client PC. Configure licensing settings in the client software to point to the license server. Configure firewalls and permissions on the client PC and/or network to allow communication with the license server. The network connection between client and server must be maintained throughout use of FlexSim software. If the network connection breaks, FlexSim software reverts to the feature-limited Express mode. This sort of setup is great for computer labs at universities, for instance, where there are many client PCs, and license server hardware or virtual machine is easy to obtain or already exists. Also, where the client PCs are stationary and always on the network, and where network topology makes it easy for the clients to stay connected to the server. Opening FlexSim software requests a seat from the organization's license server. Closing the software returns the seat. Network pros Allows for management of many licenses (seats) from a single location. Some server settings are customizable (Options files can be quite powerful - see chapter 13). Licenses can never become lost or stranded on client PCs. If a client PC loses its connection to the server, the server will reclaim the seat after a timeout period (default timeout is 15 minutes). Network cons Complexity of installing, configuring, maintaining, and upgrading a separate license server. Client PCs must maintain a constant connection to the server. No online record of activations/returns (but you can examine your own raw server logs).

The instructions below are for Internet-connected license servers.   If your server cannot connect to the Internet or to FlexSim's main license server, try our offline/Manual XML license activation instructions.   Getting ready   If you're configuring a new license server, please stop now and follow the complete license server installation instructions.   This shorter guide just focuses on one piece of the installation instructions: license activation. We've broken the activation step out into this standalone article for convenience in subsequent licensing procedures, like upgrading your license server.   These instructions assume that:   you followed the steps outlined in our license server installation instructions including download of all required files and installation of the FlexNet Licensing Service; FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS.   Online vs XML/offline licensing   Online activation is faster and easier, so if your license server connects to the Internet, follow the instructions below to activate your seats to your server. If your server is not connected to the Internet, or communication with FlexSim's servers is blocked, you can try the offline/XML activation method.   Endpoints, protocols, firewalls   When your license server activates a license over the the Internet the FlexSim server activation utility communicates with one or more of the following FlexSim servers via HTTP (port 80) and HTTPS (port 443):   www.flexsim.com sw.flexsim.com sw1.flexsim.com license.flexsim.com   Your license server should be able to communicate across the Internet with these addresses in order to successfully activate your licenses online.   Activate your license   On your license server, run the flexsimserveractutil.exe program (C:\FlexSim_LMTOOLS\flexsimserveractutil\flexsimserveractutil.exe) by right-clicking and selecting Run as Administrator.     In the FlexSim ServerActUtil program, go to Connect > Activate.     Enter the Activation ID and Count (seat quantity) for your license.   NOTE: If you have a 20-seat license but want to host 12 seats on this server and 8 seats somewhere else, you can do so. Simply enter 12 for the Count value.   Press Activate.   After a few seconds, and several status messages, you should receive an indication of success.     Repeat the steps above to activate any other license codes you are hosting on this license server.   Reread license files   If this license activation follows a license return, either as part of upgrading the license on your license server or some other procedure, don't forget to reread license files.   If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

Have you received this licensing error?   Operations error: 7581 Online return/repair request for the activation ID example.com01-ABCDE-FGHIJ-KLMNO-FSENT22.2 is not originated from the original client machine.   This error means that the licensing system did not recognize the the computer that requested the repair is the original computer where the license was initially activated.   This can happen when: It is not the same computer. Maybe the user activated a license, then moved the hard drive to a new computer (or cloned it, etc). This would break the license, and it wouldn't be able to repair because the licensing system recognizes that the computer hardware is different. There was a significant change to the computer. A large operating system update, a change to the hard drive's boot sector (for instance, installing a 2nd operating system to dual boot), or another significant hardware change.   In this case the license cannot be returned, and it cannot be repaired. You will need to contact your local FlexSim representative to explain the situation.   As you work with your FlexSim rep, they will guide you in deleting your unreturnable/unrepairable fulfillment (license server, standalone), then after your FlexSim rep performs a license force-return, your license should be available again for a new activation.

Have you received this licensing error? An error occurred in the activation request Operations error: 7174 Only deployed entitlement line item can be fulfilled. You may encounter this error if your license code is no longer valid or is in need of support. Here are some common scenarios where this might happen: If this was a timed license that has expired, it is no longer viable and was likely obsoleted. If the license was upgraded, you need to make sure you're using the latest version of the activation ID, as any older versions of the license code will not work once an upgrade of the same license has been used. If the license model was changed from standalone to license-server (or vice-versa) you may be trying to use an old license that was replaced. If your license was put into a support state and was not changed back. If you are encountering this error, please start a new Private Question and include your activation ID. We'll be able to look up the specific situation for your license. Or you can reach out to your local distributor for direct phone, email, or web support.

Introduction Several times per year we release a new feature-version of FlexSim Simulation Software. In order for your PCs to be able to run a licensed version of the upgraded software, you'll need to upgrade your standalone FlexSim license. Licenses with a current maintenance subscription are eligible to be upgraded to the new version. If you don't understand how licensing works for different FlexSim versions, please review our Answers article FlexSim Version Numbering. Overview After installing your new version of FlexSim, there are 3 main steps to upgrading your standalone license: Return the licenses you intend to upgrade Upgrade your licenses Activate the upgraded license Several of these steps have their own fully documented procedures. We'll link you to those resources below. 1. Return the licenses you intend to upgrade The steps to return a standalone license are fully documented. Choose the link below that best matches your needs, depending on whether your PC can connect to the Internet: Standalone - Return - Online Standalone - Return - XML / Offline Be sure to return ALL licenses you wish to upgrade. 2. Upgrade your licenses NOTE: Licenses with expired maintenance will not upgrade. Timed licenses do not upgrade. Only permanent (not timed) licenses under current maintenance can be upgraded. Log in to your FlexSim Account. If you were already logged in to your FlexSim Account, in the top navigation menu hover over your initials icon and choose Reload Account. Now in the top navigation menu, choose Licenses > List. Check that the available seat count is equal to the total. All of a license’s seats should be returned for it to upgrade. Click on the Upgrade Licenses button. If you have several licenses to upgrade and all are owned by or shared with your FlexSim Account, they will all be upgraded at once. Please be patient while the upgrade process works in the background. When the page refreshes, eligible licenses will have a new activation ID for the latest version of the software. Your license code indicates its version at the end of the code to help you know what versions your license will properly activate. Review license code format. You'll be able to use the upgraded license codes in the next step. 3. Activate the upgraded licenses The steps to activate a standalone license are fully documented. Choose the link below that best matches your needs, depending on whether your PC can connect to the Internet: Standalone - Activation - Online Standalone - Activation - XML / Offline If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

Names and version numbers   FlexSim releases have names like “FlexSim 2016 Update 1”, with corresponding version numbers in the format year.update.bugfix.   The year version number tracks with the “release year” when the software was released. For example, FlexSim 2016, having version number 16.0.0, was released for the 2016 “release year”. A “release year” roughly follows the calendar year, but a 2017 release could come at the end of the 2016 calendar year, for instance. The update version number is a count of how many feature-updates have been produced for a “release year”. For example, version 16.0.0 is the first feature-release for 2016. It is not an update, so the update version number is “0”. FlexSim 2016 Update 1 has version number 16.1.0 – it is the first update to the 2016 release. 16.2.0 is the 2nd update, and so on. Bugfix version numbers change when software is released without significant new features, but where errors, inconsistencies, or other bugs are fixed. For example, the first bugfix release for FlexSim 2016 Update 1 is 16.1.1, the next 16.1.2, and so on. Release schedule   New versions of FlexSim are released on a loose schedule:   Yearly release: November beta, December release. Update 1: March beta, April release. Update 2: July beta, August release. Bugfixes: as needed As with all future-looking plans, this schedule is subject to change. You should not rely on this schedule for making purchasing decisions.   How licensing works for a given version number   A new license is required for feature releases (i.e. year and update releases). Bugfix releases do not need a new license. For example, if you have a 16.1 license, you can license any FlexSim 2016 Update 1 releases, including all its bugfix releases, like 16.1.0, 16.1.1, 16.1.2, etc.   Licenses can also be used for older versions – i.e. they are backward compatible. For instance, if you have a 16.1 license, it can license any 16.1.x release, plus all older versions of the software back to 5.0.0. However, your 16.1 license will not work for any newer versions, such as 16.2.x or 17.0.x.   License Codes   Your license code should look something like mycompany.com03-A9B8C-7D6E5-F4G3H-FSENT17.1. Each part conveys some information:   mycompany.com- means this seat was initially licensed to mycompany. 03 is a unique index number for the license, but the actual number is meaningless. This number persists across upgrades. The mycompany.com03 license, if upgraded to version 18.0 or 18.1, etc, would still begin with mycompany.com03, even though the random characters and version number would change. A9B8C... The middle part of a license code is a unique, random mix of letters and numbers. It is different for each license, and changes when a license is upgraded for the next FlexSim version. FSENT signifies the product, in this case FlexSim Enterprise, but you may also see FSEDU for Educational, or OPTQU for OptQuest, etc. Each FlexSim product has a unique product code. 17.1 specifies the version number this license is good for. It can be used to license any FlexSim 17.1.x version or earlier, back to version 5.0. The license won't work for later software versions, like 17.2 or 18.0. For that, the license must have current maintenance and be upgraded for use with the new version. Upgrading Licenses   To use a new year or update release, your FlexSim license will need to be upgraded.   The exact steps for upgrading your license differ based on your type of license:   License Server - Upgrading your hosted licenses Standalone - Upgrading your license If your maintenance agreement has expired, or if you have timed licenses, your licenses will not upgrade. In either case, please contact your local FlexSim representative.   If you install and run a version of FlexSim software greater than your license’s version number, that newer software won’t be licensed, but will run in the feature-limited "Express" mode. To use a fully-featured, licensed copy of the software, make sure that the software’s year.update version number is not greater than your license’s year.update version number (which is typically visible in the license code itself as the final digits of the code - see License Codes above).   Long-term support (LTS) versions   From Wikipedia: Long-term support (LTS) is a product lifecycle management policy in which a stable release of computer software is maintained for a longer period of time than the standard edition.   FlexSim maintains the year release for more than a year, overlapping with the release of the next yearly release for a few months.   Here is an example of how it works:   In December 2017, the current LTS release was version 17.0.11. That same month version 18.0.0 was released. Because 18.0 was brand new, it was not yet considered the LTS version - we let it mature a bit before promoting it to the current LTS. During the time when 18.0 was the latest version, new bugfix releases were added for both 18.0 and 17.0. Finally, in April 2018, 18.1.0 was released. At that time the 18.0 branch was on its 4th bugfix release, 18.0.4, and the 17.0 LTS branch was up to 17.0.13. With the release of 18.1.0 the 18.0 branch was promoted to our current LTS release, and the 17.0 LTS was retired - it receives no further bugfix releases.   As with all future-looking plans, our LTS plan is subject to change. You should not rely on this plan for making purchasing decisions.   Downloading an appropriate version of FlexSim software   To download the version of FlexSim software that best matches your license version:   Log in to your FlexSim Account at https://account.flexsim.com/login/. Visit the downloads page at https://account.flexsim.com/downloads/. Download the latest bugfix release for your license’s version.   If a version of the software most appropriate for your license version is not listed on the main download page, click the More Versions button next to the product matching your license (see screenshot). This will open an expanded view with older versions of that product. Older software versions are not available for download from within unlicensed guest accounts.     If your FlexSim Account is a guest account (does not own a FlexSim license), only the latest software versions are available for download. Your FlexSim Account must own a license directly, or a license owner can share their license info with you, in order for you to see the More Versions button and have access to download older versions of the software. Visit your Licenses page to see if your account has access to licenses and have them loaded into your account session, then go back to the Downloads page and look for the More Versions button. Older software versions are not available for download from within unlicensed guest accounts.   Model compatibility across FlexSim versions   FlexSim versions are backward compatible, meaning that when a model built in an older year.update release of the software is opened in a newer year.update version, the model is put through an upgrade process that updates the model for use in that later version:     We recommend always saving this updated model under a new file name in order to preserve the original, non-upgraded model file, which you should archive for safe keeping.   FlexSim is NOT forward compatible, meaning that a particular year.update version of FlexSim does not support opening model files saved in newer year.update versions of the software. This is due to changes that are introduced to objects, data structures, added features, etc., that an older version of the software would not support.   A FlexSim model built with a particular year.release version of FlexSim can be opened by any bugfix release of the same year.release version, forward or backward. Bugfix releases do not change objects, data structures, etc., in such a way as to break model compatibility across different bugfix versions of the same year.update FlexSim release.   You should use judgment and care in upgrading models and continuing model development in newer versions of the software. If your simulation team has licenses that have expired at different times, and a colleague is on an older license and you are not able to renew maintenance at this time, you may want to standardize on that lowest version number of FlexSim so that models your team creates and edits can be interoperable among teammates.   FlexSim's model upgrade functionality is fairly robust, but if you are upgrading a model from a version of FlexSim many years older than the version you're opening it in, it may be necessary to open and save the model in an intermediate version (or two). Post a new question here on Answers if you encounter any problems upgrading your FlexSim model to a later version.   Opening Files from different versions (Flexsim Version Selector)   If this is a first time install of the FlexSim software, you can double click on any .fsm file and Windows will ask you what software you'd like to open .fsm files. In the program selection scroll down to the version entitled Flexsim Version Selector. This application will automatically open any .fsm file in the version that the file was originally saved or created in.   Alternatively, you can right click on a .fsm file in Windows and navigate to the option Open With > and then navigate to Flexsim Version Selector from here. This will set the version selector application as the primary method for opening .fsm files in the future.  

Preparation   You will need to be able to transfer plaintext XML license files to and from your offline computer.   Create manual return requests   Open FlexSim Software. In FlexSim's main menu, Go to Help > License Activation. Click the Advanced tab. Go to the Manual Return sub-tab. Each of your activated licenses is listed in the dropdown selector. Select a license you want to return. Click the Generate Request button. You will be prompted to save an XML file. Choose a location and filename to save your XML return request. Repeat for all licenses you wish to return, so that all your XML return request files can be transferred at one time.   Submit your manual return requests   Transfer your XML return requests to a computer with Internet access. From your Internet-connected computer, open a web browser and login to your FlexSim Account. Click the Licenses link in your FlexSim Account's page header. Click the Manual XML link in the submenu. Upload your XML file by dragging it onto the drop zone, or click the drop zone and browse to your XML file. Your uploaded XML request will be processed. Upon completion, you will be prompted to download the XML response. Download the response XML file. Repeat for any licenses you are manually returning, so that all your XML return response files can be transferred back to your offline PC at one time.   Process your manual return responses   Transfer your downloaded XML return responses to the offline computer you are un-licensing. In FlexSim, using the same licensing interface where you generated your request, click the Process Response button. Browse to an XML return response file. FlexSim should give you an indication of successful processing of your return, and your return will be complete. Repeat to process the XML return responses for any other licenses you are manually returning.   If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.