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Uninstalling LMTools 11.14.1.3

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Message 1 of 6
Anonymous
1346 Views, 5 Replies
‎12-17-2019 02:06 PM

Uninstalling LMTools 11.14.1.3

Anonymous
Not applicable
‎12-17-2019 02:06 PM

We are attempting to uninstall LMTools version 11.14.1.3 so that we can install version 11.16 in order to activate our new license file.

1. OS is Windows Server 2012 R2

2. We have deactivated the license server.

3. We have attempted, unsuccessfully to uninstall and repair via add/remove programs and through the .msi file.

4. We get either a 2755 error or message saying the drive hosting the temp folder is full or unwritable (it isn't) when attempting these functions. We deactivated the license server before attempting the uninstall.

 

Is there a procedure for manually uninstalling this version of LMTools?

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‎12-17-2019 02:06 PM

Uninstalling LMTools 11.14.1.3

We are attempting to uninstall LMTools version 11.14.1.3 so that we can install version 11.16 in order to activate our new license file.

1. OS is Windows Server 2012 R2

2. We have deactivated the license server.

3. We have attempted, unsuccessfully to uninstall and repair via add/remove programs and through the .msi file.

4. We get either a 2755 error or message saying the drive hosting the temp folder is full or unwritable (it isn't) when attempting these functions. We deactivated the license server before attempting the uninstall.

 

Is there a procedure for manually uninstalling this version of LMTools?

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5 REPLIES 5
Message 2 of 6
Mark.Lancaster
Consultant
in reply to: Anonymous
‎12-17-2019 02:28 PM

Mark.Lancaster
Consultant
Consultant
‎12-17-2019 02:28 PM
Accepted solution

@Anonymous 

 

Too me it sounds like you have permission issues.

 

Is this a server or PC hosing the license manager?

 

@TravisNave -->  Thoughts on this?

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

‎12-17-2019 02:28 PM

@Anonymous 

 

Too me it sounds like you have permission issues.

 

Is this a server or PC hosing the license manager?

 

@TravisNave -->  Thoughts on this?

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Report
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Message 3 of 6
Anonymous
in reply to: Mark.Lancaster
‎12-17-2019 02:30 PM

Anonymous
Not applicable
In response to Mark.Lancaster
‎12-17-2019 02:30 PM

Server, working with admin privileges.

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‎12-17-2019 02:30 PM

Server, working with admin privileges.

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Message 4 of 6
natasha.l
Alumni
in reply to: Anonymous
‎12-17-2019 02:33 PM

natasha.l
Alumni
Alumni
‎12-17-2019 02:33 PM
Accepted solution

Hello @Anonymous, 

 

The error 2755 and 1336 is a Microsoft error, please take a look at the Microsoft support page here for a suggestion. 

 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.


Natasha
Community Product Support Specialist


Helpful Links:
AutoCAD Videos  | AutoCAD Crashes or Freezes  | AutoCAD Customer Council  | AutoCAD System Requirements   | Prepare your computer for download  |   Autodesk Virtual Agent  |    Clean Uninstall  |    Steps for Setting-Up Student Software

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‎12-17-2019 02:33 PM

Hello @Anonymous, 

 

The error 2755 and 1336 is a Microsoft error, please take a look at the Microsoft support page here for a suggestion. 

 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.


Natasha
Community Product Support Specialist


Helpful Links:
AutoCAD Videos  | AutoCAD Crashes or Freezes  | AutoCAD Customer Council  | AutoCAD System Requirements   | Prepare your computer for download  |   Autodesk Virtual Agent  |    Clean Uninstall  |    Steps for Setting-Up Student Software

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Message 5 of 6
TravisNave
Mentor
in reply to: Mark.Lancaster
‎12-17-2019 02:37 PM

TravisNave
Mentor
Mentor
In response to Mark.Lancaster
‎12-17-2019 02:37 PM
You're overthinking this. The installer from Programs & Features is just a
placeholder. You can update the license manager simply by installing over
in place or manually replacing the 4 .exe files that are extracted from the
.msi itself. Honestly, I have never used the installer itself and have
only ever just copied the files. Ignore the error and just get back up and
running right now.


Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
0 Likes
‎12-17-2019 02:37 PM

You're overthinking this. The installer from Programs & Features is just a
placeholder. You can update the license manager simply by installing over
in place or manually replacing the 4 .exe files that are extracted from the
.msi itself. Honestly, I have never used the installer itself and have
only ever just copied the files. Ignore the error and just get back up and
running right now.


Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
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Message 6 of 6
Anonymous
in reply to: natasha.l
‎12-18-2019 11:27 AM

Anonymous
Not applicable
In response to natasha.l
‎12-18-2019 11:27 AM

Ended up being solved by our IT consultant, but I'm told that there was a folder set to read only that shouldn't have been. Thank you @Mark.Lancaster , @natasha.l  and @TravisNave for taking the time to look into this and offer suggestions

0 Likes
‎12-18-2019 11:27 AM

Ended up being solved by our IT consultant, but I'm told that there was a folder set to read only that shouldn't have been. Thank you @Mark.Lancaster , @natasha.l  and @TravisNave for taking the time to look into this and offer suggestions

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