Network Failure Error

[Anonymous]

Hi guys, 

I am a student and while trying to update my autocad student licence, I am coming up with a "Network failure" error? 

Having already seen some answers herein, I tried to install the software by just clicking on the file that I have stored in my PC, and not directly from the net, but this solution didn't worked for me. 

Thereby, I would really appreciated it whether anyone can provide me with another solution. 

Thank you in advance for your valuable time and cooperation. 

I am looking forward for your response. 

Very best regards, 

Vasilis Kamperidis 

[TravisNave · Accepted solution]

I would recommend that you try downloading your product using the virtual assistant by following the directions here:

http://knowledge.autodesk.com/customer-service/account-management/software-downloads/download-method...

[Anonymous]

Hi Kudos, 

Thank you for your help; it is really appreciated. I applied what you suggested, and the installation procedure went ok. However, I am now confronting a different problem; I cannot activate the product. I don't know why. I am applying the username and the password, derived according to the suggested procedure, but with no result. 

Regards, 

Vasilis 

[TravisNave]

Might start here, since we cannot do much about Edu licenses:

http://www.autodesk.com/education/support/edu-contact-us-form