license error Contact your administrator to request permission to use this..

[Anonymous]

I activated my AutoCAD 2018 product though the internet,

while activate the product the internet connection was very slow.

when i going to open the product on the second time it gives bellow massages.

need your help very soon.

see the attachments

< Edited Content for better support. > 

[Darin.Green]

@Anonymous

We just had this issue yesterday... Unfortunately, the only solution for us was to perform a clean uninstall (See link in my signature) then reinstall the product..

[Darin.Green]

@Anonymous

You can try to reset the license to see if that helps. Here's instructions for doing so...

1. On your computer, navigate to:
   • ​​C:\ProgramData\Autodesk\CLM\LGS\<product key>_<<product version>>\
2. Delete the LGS.data file.
3. Navigate to
   
   • C:\Users\<username>\AppData\Roaming\Autodesk\
4. Delete the ADUT folder and it's contents
5. Start the application.

When you start the application, it will Prompt you to choose one of the following:

• Login - 30 day trial licenses
• Serial Number - Standalone and Single-User license
• Network - Network License server for obtaining licenses from a machine on your network

Choose the option that matches your license. 

[TravisNave]

Darin is right.  In fact, for 2018, a clean uninstall might be your best bet. 

Here it the KB article on that issue:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCA...

Good Luck!

[natasha.l]

Hello @Anonymous,

All the information here is very helpful, also this window is related to assignment issues on the account if this is not an Individual user situation. 

If you are the purchaser of the product you are the Admin on the account & will need to assign products to other users. The Administrator needs to be sure they have assigned access to other users before downloading & installing on their device.

Please review the information below: 

Assigning Access Subscription Software

Subscriber is the User (Individual Users)

Subscriber is Account Administrator

Account Administrator Manages your Software (Assigned Named Users)

Thanks for taking part in the community & let us know if everything worked out. 

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

[natasha.l]

Hello @Anonymous,

Let us know if you figured this out or have some questions. Thanks for taking part in the community! 

Please remember to"Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.