AutoCad Download Issue

[Anonymous]

Hi,

I'm hoping someone can help me!  I have downloaded AutoCad 2017 several times now & it is still not properly installed on my machine. 

The first time the programme downloaded and everything looked ok, but I was not able to click start drawing so I had a look online, looked like it was a download issue so I uninstalled & reinstalled.  Since then I've tried this several times  but all installations have failed in one or more parts, except the last one which showed all the components downloaded, but Autodesk is showing as a folder rather than an Icon on my Windows Programme list and AutoCad 2017 is not there as one of the programmes, I have the Autocad Desktop App and A360 desktop.

Any ideas??

Thanks,

Lizzie

[Otto]

Hello lizzie.bushby and welcome to the Autodesk community!

It looks like you want to use a viewer to see a file. The following link(s) should help you resolve the problem:

A360 Viewer: View and share any design file online

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[TravisNave]

I would recommend that you try downloading your product using the virtual assistant by following the directions here:

http://knowledge.autodesk.com/customer-service/account-management/software-downloads/download-method...

[Anonymous]

Hi,

Thanks for your suggestion. I have tried this and got the following error
log:

2016/11/1:21:37:10 lizzi LAPTOP-CB16K8N9 === Setup started on
LAPTOP-CB16K8N9 by lizzi ===
2016/11/1:21:37:10 lizzi LAPTOP-CB16K8N9 Path_Length: 162
2016/11/1:21:37:10 lizzi LAPTOP-CB16K8N9 Current Directory
C:\Users\lizzi\AppData\Local\Temp\_AID338.tmp
2016/11/1:21:37:10 lizzi LAPTOP-CB16K8N9 Launch
2016/11/1:21:37:11 lizzi LAPTOP-CB16K8N9 Install CustomCallback Info Invoking
custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck
CB_SOURCE=C:\Users\lizzi\AppData\Local\Temp\_AID338.tmp\Setup\AcSetup.dll
2016/11/1:21:37:11 lizzi LAPTOP-CB16K8N9 Install CustomCallback Info Custom
callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2016/11/1:21:37:13 lizzi LAPTOP-CB16K8N9 PageOpen LaunchDialog
2016/11/1:21:37:19 lizzi LAPTOP-CB16K8N9 PageOpen LicenseDialog
2016/11/1:21:37:22 lizzi LAPTOP-CB16K8N9 PageOpen ProductInfoDialog
2016/11/1:21:37:23 lizzi LAPTOP-CB16K8N9 PageOpen ProductSelectionDialog2
2016/11/1:21:37:38 lizzi LAPTOP-CB16K8N9 PageOpen FullProgressDialog
2016/11/1:21:37:38 lizzi LAPTOP-CB16K8N9 Installing Universal C Runtime
(KB3118401):
"C:\Autodesk\AutoCAD_2017_English_Win_64bit_dlm\3rdParty\ucrt\AdUcrtInstaller.exe"
/S
2016/11/1:21:37:38 lizzi LAPTOP-CB16K8N9 Install Universal C Runtime
(KB3118401) Succeeded
2016/11/1:21:37:39 lizzi LAPTOP-CB16K8N9 Installing Microsoft Visual C++
2015 Redistributable (x86):
"C:\Autodesk\AutoCAD_2017_English_Win_64bit_dlm\3rdParty\x86\VCRedist\2015\vcredist_x86.exe"
/install /quiet /norestart /log
C:\Users\lizzi\AppData\Local\Temp\vcredist_x86_2015.log
2016/11/1:21:37:39 lizzi LAPTOP-CB16K8N9 Install Microsoft Visual C++ 2015
Redistributable (x86) Failed Failure is ignored, Result=1638
2016/11/1:21:37:39 lizzi LAPTOP-CB16K8N9 Installing Microsoft Visual C++
2015 Redistributable (x64):
"C:\Autodesk\AutoCAD_2017_English_Win_64bit_dlm\3rdParty\x64\VCRedist\2015\vcredist_x64.exe"
/install /quiet /norestart /log
C:\Users\lizzi\AppData\Local\Temp\vcredist_x64_2015.log
2016/11/1:21:37:39 lizzi LAPTOP-CB16K8N9 Install Microsoft Visual C++ 2015
Redistributable (x64) Failed Failure is ignored, Result=1638
2016/11/1:21:37:39 lizzi LAPTOP-CB16K8N9 Installing DirectX Runtime:
"C:\Autodesk\AutoCAD_2017_English_Win_64bit_dlm\3rdParty\DirectX\DXSETUP.exe"
/silent
2016/11/1:21:37:53 lizzi LAPTOP-CB16K8N9 Install DirectX Runtime Succeeded
2016/11/1:21:37:53 lizzi LAPTOP-CB16K8N9 Installing Autodesk Material
Library 2017: ADSK_EULA_STATUS=#1 MUILANG=en-us
SETUP_PACKAGENAME="Autodesk® AutoCAD® 2017"
SETUP_PACKAGECODE={12D88A40-9001-4FBB-8B99-92A0C62B981C}
SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0
SETUP_PRODUCTDEPENDENCIES=";;;;"
PACKAGEUPI={D1D649A4-B389-4176-9834-82D80CA33683}
ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2017_English_Win_64bit_dlm\"
FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2016/11/1:21:38:08 lizzi LAPTOP-CB16K8N9 Install Autodesk Material Library
2017 Succeeded
2016/11/1:21:38:08 lizzi LAPTOP-CB16K8N9 Installing Autodesk Material
Library 2017 - Base Image Library: ADSK_EULA_STATUS=#1 MUILANG=en-us
SETUP_PACKAGENAME="Autodesk® AutoCAD® 2017"
SETUP_PACKAGECODE={12D88A40-9001-4FBB-8B99-92A0C62B981C}
SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0
SETUP_PRODUCTDEPENDENCIES=";;;;"
PACKAGEUPI={D1D649A4-B389-4176-9834-82D80CA33683}
ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2017_English_Win_64bit_dlm\"
FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2016/11/1:21:38:15 lizzi LAPTOP-CB16K8N9 Install Autodesk Material Library
2017 - Base Image Library Succeeded
2016/11/1:21:38:15 lizzi LAPTOP-CB16K8N9 Installing Autodesk® Material
Library 2017 - Advanced Image Library: ADSK_EULA_STATUS=#1 MUILANG=en-us
SETUP_PACKAGENAME="Autodesk® AutoCAD® 2017"
SETUP_PACKAGECODE={12D88A40-9001-4FBB-8B99-92A0C62B981C}
SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0
SETUP_PRODUCTDEPENDENCIES="{8FB9F735-D64C-4991-8D91-4CDDAB1ABDEE},;;;;"
PACKAGEUPI={D1D649A4-B389-4176-9834-82D80CA33683}
ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2017_English_Win_64bit_dlm\"
FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2016/11/1:21:38:19 lizzi LAPTOP-CB16K8N9 Install Autodesk® Material
Library 2017 - Advanced Image Library Succeeded
2016/11/1:21:38:19 lizzi LAPTOP-CB16K8N9 Installing AutoCAD 2017 Core:
TRANSFORMS="C:\Users\lizzi\AppData\Local\Temp\_AID338.tmp\x64\acad\acad-standalone.mst"
ADSK_EULA_STATUS=#1
ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2017_English_Win_64bit_dlm\"
INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2017\" FILESINUSETEXT=""
REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2016/11/1:21:39:44 lizzi LAPTOP-CB16K8N9 Install AutoCAD 2017
Core Succeeded
2016/11/1:21:39:44 lizzi LAPTOP-CB16K8N9 Installing AutoCAD 2017 Language
Core:
TRANSFORMS="C:\Users\lizzi\AppData\Local\Temp\_AID338.tmp\x64\en-us\acad\AcadLP\AcadLP-standalone.mst"
ADSK_EULA_STATUS=#1
ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2017_English_Win_64bit_dlm\"
INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2017\" FILESINUSETEXT=""
REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2016/11/1:21:39:49 lizzi LAPTOP-CB16K8N9 Install AutoCAD 2017 Language
Core Succeeded
2016/11/1:21:39:50 lizzi LAPTOP-CB16K8N9 Installing Autodesk® AutoCAD®
2017:
TRANSFORMS="C:\Users\lizzi\AppData\Local\Temp\_AID338.tmp\x64\en-us\acad\AcadPS\AcadPS-standalone.mst"
ADSK_EULA_STATUS=#1
ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2017_English_Win_64bit_dlm\"
INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2017\" FILESINUSETEXT=""
REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2016/11/1:21:39:59 lizzi LAPTOP-CB16K8N9 Install Autodesk® AutoCAD®
2017 Failed Installation aborted, Result=1603
2016/11/1:21:40:02 lizzi LAPTOP-CB16K8N9 Rollback AutoCAD 2017 Language
Core Succeeded
2016/11/1:21:40:31 lizzi LAPTOP-CB16K8N9 Rollback AutoCAD 2017
Core Succeeded
2016/11/1:21:40:33 lizzi LAPTOP-CB16K8N9 Rollback Autodesk® Material
Library 2017 - Advanced Image Library Succeeded
2016/11/1:21:40:40 lizzi LAPTOP-CB16K8N9 Rollback Autodesk Material Library
2017 - Base Image Library Succeeded
2016/11/1:21:40:52 lizzi LAPTOP-CB16K8N9 Rollback Autodesk Material Library
2017 Succeeded
2016/11/1:21:40:52 lizzi LAPTOP-CB16K8N9 Rollback DirectX
Runtime Failed Failure is ignored, Result=1619

What is the DirectX Runtime and how can I fix it?

Thanks,

Lizzie

[Mark.Lancaster]

@Anonymous

It has nothing to do with Direct X...

You have a 1603 failure on a core Autodesk product..  Not good.    Sorry that you are faced with this problem..  

See @TravisNave and my information in this posting.   Some users have had success in reinstalling Windows but that's not really a viable solution.   If something does work for you please let us know because to this date no one has indicated any success in getting over the 1603 error on a core product installation.

[Anonymous]

Thanks!

I have reinstalled Windows and re downloaded last night but I'm back to the
Autodesk folder containing only Uninstall. Somehow the downloaded closed
itself so I can't see the log.

I also ran AIDA and I'm not sure what the report (attached) means.

I'm confused about the fault, is it with AutoCad or with my laptop?


Lizzie
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Reply
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Re: AutoCad Download Issue
L
Tuesday
me
Hi, Thanks for your suggestion. I have tried this and got the following
error log: 2016/11/1:21:37:10 lizzi LAPTOP-CB16K8N9 === Setup started on
LAPTOP-CB16K8N9 by lizzi === 2016/11/1:21:37:10 lizzi

[Mark.Lancaster]

@Anonymous

There's nothing attached for us to review.

[natasha.l · Accepted solution]

Hello @Anonymous,

Welcome to the forum, I am glad you posted.

You can download your software via the Autodesk Virtual Agent.

Please proceed as follows: 

• Use the MSfixit Tool & conduct a Clean Uninstallof the program 
• Logon as an Administrator.  
• Empty your TEMP folder.  To open the TEMP folder, type %TEMP% in the address bar of Windows Explorer and hit Enter. 
• Disable your Antivirus software. 
• Disable UAC. 

W7: http://windows.microsoft.com/en-ca/windows7/turn-user-account-control-on-or-off 

W10: http://winaero.com/blog/how-to-turn-off-and-disable-uac-in-windows-10/ 

• Download all of the parts Autodesk Virtual Agent
• Locate the download folder and extract (double click) part _001_00X.sfx.exe. If you have a permission issue right click and select, Run as administrator.
• Files will be directed to C:\Autodesk
• Follow the prompts to install the program

I hope this answered your question or resolved the issue, if so please click Kudos or the "thumbs-up!" Did my response help resolve the issue? Please "Accept As Solution" to help others in the community.

[dembkod · Accepted solution]

lizzie.bushby

Before you install, please UNINSTALL all your Microsoft C++ redistributables - you will have multiple and this is what yoru log reflected as a failure. We want to eliminate this particular failure and see if it helps.

Then install- they will be reinstalled.

Thanks for your query, 

[Anonymous]

I have just deleted around 10 of these. The download should be done in
around 3 hrs 37 minutes(!!) then I guess the install will take a while.

I'll keep you updated.

Thanks for your help!

Lizzie

[Anonymous]

Thank you thank you thank you! It has installed! :party_popper::party_popper::party_popper::party_popper:

I'm a very happy person right now!

Have a fabulous Friday!

Lizzie

[natasha.l]

Hello @Anonymous,

I am so glad to hear this resolved the issue.