Problem with installing

[Anonymous]

Hello.

Help to solve the current problem.
History:
I get a job, there was a working computer with Windows 7 and AutoCAD 2013.
Later, I became interested in the program's revit and 3dmaks. I decided to install them ... first install Revit 2013, a month set 3dmaks 2015. After half a month, the problems started with different programs and then autodesk products. The computer has antivirus ESET NOD32, I do not know how, he never swore, but I check the all system and found 14 viruses ...
Windows is not reinstalled, killed viruses, I resumed operation of all programs other than products autodesk (still were problemmy).
I decided to completely remove and reinstalled. Removed, I cleaned the registry, set the AutoCAD and Revit. 3dmaks refuses to install referring to file AutoCAD ProductInformation.pit (earlier this was not).

Log installation application.

Tell me how to solve this problem?

Computer: AMD Phenom(tm) II X2  565 Processor 3.40 GHz

RAM 6.00

ATI Radeon 3000 Grafics

Thanks.

[natasha.l]

Hello max_borisov94,

Welcome to the community!  I understand you are having an issue with the installation of your 3ds Max 2015 software.

Thank you for the install log it shows an Error 1603 on 3ds Max 2015.

You can try to fix the issue, please refer to the link Error 1603 during installation of Autodesk software  or uninstall the program and use the Autodesk Virtual Agent instead. 

I hope this answered your question or resolved the issue, if so please click Kudos or the "thumbs-up!"

Did my response help resolve the issue? Please "Accept As Solution" to help others in the community.

[Mark.Lancaster · Accepted solution]

@Anonymous

Welcome to the community...

Actually @natasha.l the installation is failing on the overall install of 3DS Max and most likely the failed installation has nothing to do with C++

Install	Autodesk� 3ds Max 2015	Failed	Installation aborted, Result=1603#

Please review the 1603 error link in my signature and see if any of those solutions will work for you.  In addition is "E" drive a network location or an external drive?  If that's the case I would suggest copying your installation files to a local hard drive.

I will also tag @TravisNave because I think he once said that failures like this for 3DS Max..  He was never able to get a straight answer in why it happens.    

[TravisNave · Accepted solution]

This error has been the most frustrating one for me for years:

Install	Autodesk 3ds Max 201x	Failed	Installation aborted, Result=1603

All I can recommend at this point is to make sure that your download folder is located and installed from the C:\ drive.  Then change the %TEMP% and %TMP% user environment variables from your user profile location to a new folder with full rights in the root of your hard drive.  I recommend C:\TEMP. 

Then make sure you are installing with local admin rights, UAC turned off, and anti-virus disabled. 

Important:  If you are able to get this to work, it is imperative to the community that you provide the steps taken to resolve it.  I have yet to have anyone do this. 

Good Luck!

[natasha.l]

Yes, thank you Elites!

Max_borisov94 I hope you resolved this issue and please let us know how you did.

[s.bergeron]

I've had the same problem as the original poster and managed to resolve it following your instructions, here's what I did :

First of all, I created a folder named "Autodesk" located at the root of my C: drive and made sure to change security settings to allow for full control. I don't think it is strictly necessary to manually create the folder, but that's what I did and cannot rule out that it didn't make a difference in the process so I included the step.

I then changed the path of my temp folders in the environment settings located in (I'm on windows 10, it might be different depending on your windows version) Control Panel->System->Advanced system settings (located in the upper left corner of the new window)->Environment Variables (Under the "Advanced" tab at the bottom of the window) You should then have a newly opened window called "Environment Variables".

You should then be able to change the value or path of both the variables "TEMP" and "TMP" to the root of your C: drive. Once again, not sure if the next step was necessary, but I did it anyway : I changed both the local user variables and the system variables to "C:\TEMP" and "C:\TMP" respectively. As a side note, the original values for these keys were (without quotes) :

- Local variables TEMP and TMP : "%USERPROFILE%\AppData\Local\Temp"

- System variables TEMP and TMP : "C:\Windows\Temp"

I then rebooted to be sure the changes were taken into account, once again, I'm unsure if it was necessary, but I don't think it hurts to be safe.

Once the reboot was complete, I ran the autodesk extractor (In my case Acade 2019) as administrator. The extractor defaults to "C:\Autodesk" as it's extraction path which I had already checked for permissions so I simply let the process run until completion.

Onca that is done, the installation process starts. It might be a good idea to not run it straight away as i'm not sure it is running in administrator, so in my case, I stopped the installer, and made sure to run the installer as administrator from the "C:\Autodesk\{Autodesk product}" folder.

One last thing I made before continuing was to make sure that I had sufficient security permissions for all of the customizable folder path (In my case "C:\Users\{Username}\Documents\Acade 2019" and "C:\Users\Public\Documents\Autodesk\Acade 2019") just in case one of these folders was causing any problems. In the case of the Acade 2019 installation, these options were under additional options when clicking on the arrow under the product name in the installer when you are prompted to configure your installation (I didn't take a screenshot of this step but this is one of the only steps of the installation where you need to select and configure your products so it shouldn't be too confusing). Both folders already existed since I had run the installation before with some errors, so I made sure both folders had sufficient security elevations (Ie Full control)

Once all of this was done, the setup completed with a successful installation!

Thanks to @natasha.l , @Mark.Lancaster and @TravisNave for the help!