system cannot find the file specified. C:/Users/Owner/AppData/Local/Temp/_AI5D73

[Anonymous]

Okay so I am starting my class that i need this for in 2 days, this is whats going wrong.

I downloaded the 3ds Max 2017 and it worked just fine, but I realized that my school work will be revolved around 2016 and the interface is different so i got rid of it to install the 2016 version as I am not experienced with the program well enough to be on different versions than my instructor. Now when I try to install it, i get that error "The system cannot find the file specified. C:/Users/Owner/AppData/Local/Temp/_AI5D73.tmp/x64/max/3dsMax.msi no matter how many times I try, or any versions I try. I have gone through this site looking for answers all day and seen this one about Orca. I do not understand the 2.) Copy the install media for 3ds max to a local drive or navigate to the downloaded installer directory. Find the install msi for 3ds Max, usually  x64/max/3dsmax.msi step. could you elaborate on this, ive already downloaded Orca but I cant put the media that is in my downloads folder from this site into Orca. I am just missing the 3dsmax.msi file thats suppose to come with the _AI5D73.tmp/x64/max folder, for some reason when i try to install 3ds Max, it doesnt include it. So Is there a way to find this file on this site or another that i can download, copy and paste into the "specified file"? Please help

[Otto]

Hello emerryman and welcome to the Autodesk community!

It looks like you're seeing the "The system cannot open the device or file specified" error. This error typically occurs if you use Trend Micro Anti-Virus software. The following article(s) should help you resolve the problem:

Error: "The system cannot open the device or file specified"

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

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If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[Anonymous]

Please may I get a response from a person and not a robot, this does not fix my problems and I cannot find the solutions anywhere on your website. Please have a representative contact me as soon as possible.

[Mark.Lancaster]

@Anonymous

"Please have a representative contact me as soon as possible."  No (Autodesk) representative is going to call you..  You have a free educational license and you don't get Autodesk support with it.   The only support you get is here on the forum (where users are helping other users).

In addition I have no clue what you have found about this ORCA, never heard of it.

So download and install per:

1. Access the Autodesk Virtual Agent (link is in my signature) and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

Good luck on your installation.

[TravisNave]

Your .msi error is likely caused by your Antivirus program running during installation.  This is especially true if you are running Trend Micro.  Turn it off during installation.

https://knowledge.autodesk.com/support/inventor-products/troubleshooting/caas/sfdcarticles/sfdcartic...

Always ensure you are installing with local admin rights, UAC disabled, and anti-virus turned off. 

Good Luck!

[Anonymous]

[Anonymous]

[natasha.l]

Hello @Anonymous,

You have posted on existing post threads & created duplicates when you post please create a new post & post once and we will respond as soon as possible. Thank you. 

I have replied to this post & created a new post. 

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

[Anonymous]

help me. i can not install all version autocad,

[Anonymous]

Hi Triande1025, I am having the same problem. Did you find a solution? Appreciate your help!

[Mark.Lancaster]

@Anonymous

Most users find that work-around #1 per this article https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Installation-error-referencing-SecondRun-and-FirstRunThreadId.html helps resolve the issue.

[Anonymous]

C/user/local data/ /temp/autoad 2016 is not opening during installation what is the solution

[Anonymous]

1. C/user/local data/ /temp/autoad 2016 is not opening during installation what is the solution