mouse wheel zoom won't work

[Anonymous]

Hi, thanks for this Anwer day!

Lately when I open Fusion, the mouse wheel ZOOM won't load until several minutes after I ran the program. Sometimes it doesn't load it at all. the wheel does work in everything else though, so is not the mouse. Why is it happening? Is it a common problem? 

[Phil.E]

Hi @Anonymous

Welcome to Answer Day and welcome to the Fusion 360 forum.

I have experienced this once, but it only lasted a couple seconds. Right now it doesn't appear to be a wide spread problem. I would like to help narrow this down so we can focus on finding the root of the problem. So I have a few questions.

What OS are you using, Mac or Win, and which version, i.e. "Windows 8.1"?

Have you tried another mouse, or for Windows, updating your mouse drivers?

Can you try this next time it happens: Minimize Fusion and bring it back up. Does that help?

How often do you reboot your computer?

Any other contributing factors, such as: are you running many apps or hardly any, do you leave >40 tabs open in Chrome all the time, etc. Anything you can find that makes a difference would really help narrow this down for us. We'd love to fix it! Just need some help considering the myriad conditions that could contribute to this.

Thanks,

[Anonymous]

Thanks for the quick response.

What OS are you using, Mac or Win, and which version, i.e. "Windows 8.1"?

 We're using Windows 7 Professional

Have you tried another mouse, or for Windows, updating your mouse drivers?

No, but it seems to work fine with every other software. 

Can you try this next time it happens: Minimize Fusion and bring it back up. Does that help?

No, it doesn't work.

How often do you reboot your computer?

Once a week.

I usually have Illustrator running at the same time, and Spotify too. I don't have browsers open while working most of the time. 

Hope this info is useful

[TravisNave]

I found that this happens if you have a Microsoft mouse with a Logitech driver or vice versa.  You might make sure that if you have a brand-name mouse that you go out and get the appropriate driver for that mouse -- rather than let Windows automatically install it for you. 

[Phil.E]

@TravisNave

Great advice! Thanks.

@Anonymous

The reason I asked if you tried another mouse is this: right now I have no way to reproduce the problem. If I can reproduce it, we can fix it. So if I know that your particular mouse model and current driver set is incompatible with Fusion, I could work to reproduce the problem and fix it. Sorry for any confusion about that. Please let us know what you find.

Thanks,

[Anonymous]

I have the same problem.I can not zoom!

[HughesTooling]

HI @Phil.E I've seen this a few times on my PC and notebook, it's definitely not a mouse driver problem. It seems to happen when I open a file from the Data panel that I've not worked on for a while. I've made a screencast it show importing a file, making a new design, opening a recent design, then I open a design done on another computer so needs to download from the cloud. This one will not zoom to start with unit I run Fit, running fit doesn't fix the problem every time. I have my mouse set-up to Solidworks in the preferences, don't know if that makes any difference.

Mark

PS this seems to have stared in the last 2 or 3 weeks.

[Anonymous]

Whentever this happens to me, the mouse wheel still works in the Data Panel and in any other program. It is just the zoom function in Fusion that doesn't work. However, as soon as I click on a component in the Broswer, zoom works again.

Unlike @HughesTooling , I can duplicate this on any model, even if I just closed it a few seconds ago.

[Phil.E]

The UI team found a way to reproduce it consistently. This means they can probably fix it. We are pushing for sooner rather than later.

Have any of you that experience this today seen this in the past? I'm trying to figure out when this started.

Thanks,

[Anonymous]

I don't recall seeing it prior to the March 30th update, but pretty consistently since then.

[Anonymous]

Yup, same issue since the March update. 

[Anonymous]

I started having the wheel mouse zoom issue after today's update. I also noticed that Fusion will not receive input from my keyboard. I often press "S" to start the Model Toolbox, but when the wheel mouse zoom doesn't work, the keyboard doesn't work either.  After some 15-30 seconds, everything goes back to normal. This was not happening prior to today's update.

[Phil.E]

Thanks for the report with excellent details.

We are working on a comprehensive solution for this.

What is likely happening is that a window inside Fusion, or outside Fusion is grabbing focus and receiving the keyboard and mouse events. This is the thing we are working on and it should also solve some other focus problems that are well known. In other posts I've mentioned this major effort.

• Have you restarted your computer or Fusion?
• When it happens, what if you minimize and restore Fusion, is focus back on Fusion?
• Do you have a lot of other running apps? Or 40+ tabs open in Chrome?

Thanks again, we are aware and working to fix this currently. Your feedback helps us ensure we have all the right areas covered.

Regards,

[Anonymous]

I have not tried restarting my computer.
I tried opening a file, immediately pressing alt+tab to switch to any other software, and then alt+tab once again to go back to fusion; all within one second. After that, the mouse wheel and keyboard became responsive immediately.
Lastly, I do not have many other running apps at the moment or many browser tabs (I use Firefox).

[weshowe]

The data panel being open appears to be a part of the issue here. But not entirely, because sometimes the zoom function will work when it is open.

My solution is to just close and then reopen the data panel when it is needed for a different file, zoom never fails that way.

I don't run Fusion full screen most of the time, so the extra screen space is useful. Maybe creating an option for it to be a window/dialog instead of a panel would be helpful.

[Phil.E]

@weshowe

Thanks for the comments. I'm collecting all of this for our efforts.

[mbostonsprint]

Some additional empirical observation:  I have had this issue "forever" and consistently, or at least as far as I can remember in using Fusion on a frequent basis. I developed my own fix, after observing the issue a few times and trying things: Orbit the model a bit, then use the taskbar +/- zoom with mouse selection to change the model size, and then the scroll wheel zoom works. I seem to recall some instances where it only required the +/- zoom, but it seemed that the two actions combined were required in many cases. I haven't bothered to try to correlate this with data panel presence, or much of anything else.

I'm running W7 Pro, just had this happen with only Fusion and the Forum windows open, no other applications running, and my computer gets turned off and restarted daily.

[HughesTooling]

What I find the quickest way to get things working is just clicking anything in the browser or just clicking the browser title bar. I shut my computer down every night, not sleep or hibernate so it's a clean boot every morning and I get this problem straight away if I open a file from the data panel that's not been used for a few weeks.

Mark

Edit I get the same problems on my notebook as well, different type of mouse so it's not the mouse or it's software.

[Phil.E]

Thanks for all the feedback. So this appears to be windows only. Is that true?

[HughesTooling]

Yes, I've have the problem with Win 7 and 8.1

Mark