Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED (_ssl.c:548)

[Anonymous]

Good Afternoon, 

I have attempted to install Fusion 360 and get the following error:

ssl.SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:548)

Attempted all Known fixes in forum adn KB articles.

Log is attatched

Thank you. 

[TravisNave]

You have checked this:

https://forums.autodesk.com/t5/design-validate-document/error-installing-fusion-360-ssl-certificate-...

and this:

http://forums.autodesk.com/t5/design-validate-document/issue-installing-fusion-360/td-p/5914828

My understanding is that this issue has been resolved already.  Sorry that you are still getting it.

Good Luck!

[brianrepp]

Hi @Anonymous - you should be receiving an email shortly from one of our developers to help diagnose and get you back up and running.

[Anonymous]

Hi

I've just gone back to use Fusion after several months, It kept failing to update so I uninstalled and went to reinstall and got the same error message. Log file included below. Is their a solution? I've attempted all the solutions that I could find on the Forum.

[baribak]

Hi,

Can you try restarting both your computer *and* your network router and see if it helps?

Regards,

[Anonymous]

hello I have the same problem, fusion 360 keeps failing to update, so I uninstall it. and now I can't install again

my error is nested asn1 error (_ssl.c:3947).

can anybody help, please?

[baribak]

Hi,

Sorry to hear of the trouble. Can you try this:

In File Explorer right-click on the Fusion 360 Client Downloader file and choose Run as Administrator.

If that's unsuccessful try:

1. Open the CMD window
2. Navigate to the /Downloads folder.
3. Enter this (include quotes):

• "Fusion 360 Client Downloader.exe-c" or "Fusion 360 Client Downloader.

Hope this helps.

Regards,

[Nikola_Perunmoto]

Same problem. Reinstalled it and I am trying to install it again. Receiving this message. 

Here is log file. 

[baribak]

Hi,

Not sure if this was solved but one thing it could be is a corrupt or expired certificate.

If so try clearing your certificates. You can do this through Manage Certificates (certmgr).

Hope this helps.

Regards,