Issue installing Fusion 360

[gavbath]

Trying to help a potential customer get started with F360.

He is getting an error when he runs the installer.

I have tried:

• Deleting the relevant folders in the AppData location
• Disabling UAC
• Disabling antivirus

He has got some 3rd party firewall software running, so I've asked him to try putting exceptions in for the relevant servers.

It's a pity, because I want him to see how easy it is to use, and just the install step is proving to be a hassle for him.

I know this isn't typical, but it's hard to explain that.

Log attached.

[innovatenate]

Thanks for the log file! There are network communication related errors located in the log file, see below.

urllib.error.URLError: <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:548)

ssl.SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:548)

If disabling the firewall does not help, they may try to reset to the default internet options.

Reset Internet Options:

1. Clear the browser cache
2. Browse to Control Panel\All Control Panel Items\Internet Option
3. In the Advanced tab, select the Reset button to reset Internet Explorer's settings to the defaults
4. In the Security tab, select Reset All Zones to Default level
5. In the Content tab, select Clear SSL state
6. Select Apply

Do you know if this network is behind a proxy server? There are a few articles available to help with the configuration, but it sounds like you may have spotted these or at least some of them.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Net...

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Ins...

Thanks,

[gavbath]

Hi Nate,

Thanks for the response. Sorry I never got back to you on this.

Unfortunately this customer decided he needed something else because of the people he was working with.

I've noted your suggestions for next time I have this issue.

Thanks,

Gavin

[Anonymous]

Thank you very much, this really helped me from a dramatic situation. Even I was facing problems regarding installation but now I came to know the solution, thanks again I will be sharing this to others...