Hi @Anonymous,
Welcome to the Community!
OPTION ONE:
Ok, so the first thing you could try is to download straight from VIRTUAL AGENT.
After Downloading, follow these steps:
You should clean your TEMP Folder prior to installation:
OPTION TWO: (If you still struggle to Install, then do the following)
Let's start fresh with a to CLEAN UNINSTALL AutoCAD and then also remove .NET and C++ libraries and then reinstall them again followed by reinstalling AutoCAD.
Steps to follow: (BREAKDOWN of OPTION TWO)
Clean uninstall AutoCAD >> Remove .NET & C ++ and re-install >> Copy Downloaded Installation Files from Virtual Agent to correct main drive root (C:\) >> Run Extraction/Setup as Admin.
Some of my other post which resolved installation issues:
I hope this will resolve your issues! ![]()
Rudi Roux
MSc | Digital Engineering Manager
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If this post resolved your issue, kindly Accept as the Solution below. Kudos are always welcome ⇘
Please ask this question in appropriate forum: Installation & Licensing
Also provide log-file (underlined on your screenshot) for diagnostics (remove all confidential information, such as Serial Number, e-mail, etc.).
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Alexander Rivilis / Александр Ривилис / Олександр Рівіліс
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Without the log file it is hard to tell. It is either likely to be a download failure, or a failure to install ReCap. Both of those are easily fixable.
I would recommend that you try downloading your product using the virtual assistant by following the directions here:
http://knowledge.autodesk.com/customer-service/account-management/software-downloads/download-method...
If it still fails on ReCap, then choose not to install it at first. Let the installation finish. Then install it afterwards if desired.
Good Luck!