Will not download

[Anonymous]

So, i'm trying to download 3DS max onto my computer, using the student free download, so that i can do work on my college projects. However, attempting to download the files doesn't work. So far I seem to be coming across the two most common issues; the download drops to 0kb/s and doesn't continue, or about 1.5GB in, maybe a little more, the download fails, with a message saying a material file is corrupt and the package cannot be downloaded.

I have tried all 3 year smodels, just in case. I've tried both browsers installed on my computer. I also can't use the virtual assistance, as every time i open it i get a message saying 'Something went wrong, please try again'

Anybody know how to fix this?

[Otto]

Hello JoshS1996 and welcome to the Autodesk community!

It looks like you are stuck at the activation/installation step while attempting to download software, or are having problems with starting your software immediately after installing. The following article(s) should help you resolve the problem:

Communication Failure message during download and installation - Note that this article also provides alternate downloading and installation methods.

Application Manager Update stuck at installing

In order to manually activate your software (in cases where the activation appears stuck), please refer to Manually Activating Your Autodesk Software.

If the activation window is not displayed, others have resolved this by completely uninstalling and reinstalling their software. Please refer to How to Remove all Software from a Windows System for assistance.

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

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If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[Anonymous]

No, that has not worked. Removed all software, rebooted my computer, absolutely nothing. The same error message keeps coming up. 

[TravisNave]

I would recommend that you try downloading your product using the virtual assistant by following the directions here:

http://knowledge.autodesk.com/customer-service/account-management/software-downloads/download-method...