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Trying to install Mudbox but installer crashes...

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Message 1 of 6
Anonymous
548 Views, 5 Replies
‎01-17-2016 09:58 PM
‎01-17-2016 09:58 PM

Trying to install Mudbox but installer crashes...

Hi, I have been trying to download Mudbox 2015 (student) and after pressing the "install now" button, the file downloads very quickly and after I run it, it immediatly crashes. Any ideas why?! Thanx!

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Message 2 of 6
TravisNave
Mentor
in reply to: Anonymous
‎01-18-2016 09:46 AM
‎01-18-2016 09:46 AM

Post your installation log file and it will help determine the failure.



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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Message 3 of 6
Anonymous
in reply to: TravisNave
‎01-19-2016 08:38 AM
‎01-19-2016 08:38 AM

Hi...I tried installing it again (this about over a day after the first
encounter of the problem) and got the same crash error result. Attached is
a screen shot of what happens. let me know if this is enough info or if
there's something else I can provide you with. Thank you very much.
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Message 4 of 6
Anonymous
in reply to: TravisNave
‎01-19-2016 08:39 AM
‎01-19-2016 08:39 AM

I tried installing it again (this about over a day after the first encounter of the problem) and got the same crash error result. Attached is a screen shot of what happens. let me know if this is enough info or if there's something else I can provide you with. Thank you very much.
 
 
Preview file
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Message 5 of 6
matthew.d
Alumni
in reply to: Anonymous
‎01-19-2016 10:05 AM
‎01-19-2016 10:05 AM

Hi @Anonymous,

 

Welcome to the community!

Sorry to hear about the issue. Have you tried disabling your antivirus and installing from the virtual agent.


Matt DiMichele
Autodesk Product Blogs | @ADSKCommunity Twitter

Likes are greatly appreciated. Everyone enjoys a thumbs up!

Please Accept As Solution if this resolves your issue, to help others benefit and locate it.
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Message 6 of 6
Anonymous
in reply to: matthew.d
‎01-19-2016 11:28 AM
‎01-19-2016 11:28 AM

It worked! Thank you so much for all the help and assistance, your software rules!Smiley Happy

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