One of our users has a problem with new installation of Revit 2017. It crashes on startup while still on the splashscreen with the message:
"Autodesk Revit 2017 has stopped working"
The journal (attached) gives some error messages. Unfortunately I can not find what the error is pointing at.
' 1:< DBG_WARN: failed to create message_queue named 'Session8072_P0MasterQueue' because boost::interprocess::intermodule_singleton initialization failed: line 203 of NOBLE\ManageWorkerServices.cpp.
' 1:< Exception occurred
'C 25-Apr-2016 17:45:32.367; 1:< ExceptionCode=0xc0000005 ExceptionFlags=0x00000000 ExceptionAddress=00007FFFF98C525B
I checked the System Requirement pages.
The user is running windows 10 Home 64 bit. Before investing in other windows version or new computer. So can I assume the cause is Windows 10 Home?
Louis
Please mention Revit version, especially when uploading Revit files.
Try replacing the Revit.ini with the out of box file. C:\ProgramData\Autodesk\RVT 2017\UserDataCache
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If that doesn't work, consider reinstalling the Universal C Runtimes.
https://www.microsoft.com/en-us/download/details.aspx?id=48234
Good Luck!
Thanks for your inputs. Unfortunately problem is not resolved.
@Darin.Green Tried replacing the ini file. Unfortunatley, problem remains.
@TravisNave Looked at the Universal runtimes. Are you pointing me to the right files?
After downloading unpacked the zip file which contained the following files:
When trying to open several of those msu files it says:
"The update is not applicable to your computer"
For your information things I have already done:
-Redownloaded BDSU 2017 from Autodesk.
-Uninstalled all Autodesk software (including previous versions) followed THIS procedure from knowledge to get rid of leftovers
-Reinstalled Revit 2017, same issue.
-Reinstalled Revit 2016, working properly.
Louis
Please mention Revit version, especially when uploading Revit files.
@L.Maas, If you right-click the Revit shortcut, do you see the flyout "Run with Graphics Processor"? If so, you'll need to disable optimus using the workflow outlined by @TravisNave. Also, update the graphics card to the latest version from the vendor website.
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No flyout "Run with Graphics Processor" avaialble.
The computer is not a laptop but a HP, small tower. Graphics card is a NVidea Geforce GTX 650 Ti, with the latest WHQL driver 364.72.
Plenty of free space on the drives.
Temp folder emptied recently.
Windows has the latest updates.
Revit 2016, also cleanly installed a few days ago is working in good order.
Another computer, still on Windows 7, also has a Geforce GTX 650 Ti, has no problem running Revit 2017.
Louis
Please mention Revit version, especially when uploading Revit files.
i am having the same problem on Windows 7.
When i double click Revit 2017 it say An Unrecoverable Error has Occured... and closes 😞
'C 05-May-2016 08:29:39.177; 0:< ExceptionCode=0xc06d007f ExceptionFlags=0x00000000 ExceptionAddress=000007FEFD0E965D
' 0:< System (MB) [Available / Total ] [Revit Memory Usage (MB) ]
' 0:< RAM Statistics: 13017 / 32705 145=InUse 146=Peak
' 0:< VM Statistics: 8388058 / 8388607 70=InUse 71=Peak
' 0:< Unconverted MessageBox "An unrecoverable error has occurred. The program will now be terminated. All of your data has been recently saved, so there is no need to create recovery files."
still have this problem, could it be related to having the 2017 beta installed?
when i install Revit, the splash screen says Revit K**p**r
Your error seems to be different from my situation. I would advise to post your issue in a new thread.
Louis
Please mention Revit version, especially when uploading Revit files.
Getting a similar issue, but the error in the journal is different:
' 0:< Managed exception occurred: 'C 13-May-2016 11:05:04.565; 0:< Method not found: 'Void System.Runtime.InteropServices.Marshal.StructureToPtr(!!0, IntPtr, Boolean)'. 'C 13-May-2016 11:05:04.565; 0:< ExceptionCode=0xe0434352 ExceptionFlags=0x00000001 ExceptionAddress=000007FEFD20A06D ' 0:< System (MB) [Available / Total ] [Revit Memory Usage (MB) ] ' 0:< RAM Statistics: 28142 / 32691 512=InUse 513=Peak ' 0:< VM Statistics: 8384641 / 8388607 403=InUse 404=Peak ' 1:< ::1:: Delta VM: Avail +1 -> 8384641 MB, Used 403 MB; RAM: Avail +120 -> 28263 MB, Used 512 MB, Peak +0 -> 513 MB ' 1:< GUI Resource Usage GDI: Avail 9761, Used 239, User: Used 205 ' 1:< Revit worker 1 closed cleanly ' 0:< [00000fec]QueueMinder stopped
So far we've replaced the revit.ini, doing a repair, and removing MS XML & onenote printers but so far unsuccessful.
We're going through the .NET system, doing all updates, and if that doesn't help we'll try a .NET repair https://support.microsoft.com/en-us/kb/2698555
If that doesn't help we'll do a reinstall next.
Edit to add: updating .NET completely and rebooting (required 3 reboots for all updates) corrected our issue.
Hello i have the same error on Windows 8.1 entreprise.
Here a log of the Windows events : (in french)
Nom de l’application défaillante Revit.exe, version : 17.0.416.0, horodatage : 0x56cf8ad9
Nom du module défaillant : RevitDB.dll, version : 17.0.416.0, horodatage : 0x56cf88ef
Code d’exception : 0xc0000005
Décalage d’erreur : 0x000000000050525b
ID du processus défaillant : 0x1f60
Heure de début de l’application défaillante : 0x01d1c2e4ff0080f6
Chemin d’accès de l’application défaillante : C:\Program Files\Autodesk\Revit 2017\Revit.exe
Chemin d’accès du module défaillant: C:\Program Files\Autodesk\Revit 2017\RevitDB.dll
ID de rapport : 3f657830-2ed8-11e6-82d0-acfdce251916
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
Disable your antivirus application then try launching Revit again. This is a big issue with TrendMicro.
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Hi
Has anyone been able to solve this start up problem.
I installed Revit 2017 trial version on my office desktop (windows 7 pro) connected to a windows server, revit 2017 installed without any errors. When I click icon the splash screen shows and then after a few seconds it disappears. I did all the usual stuff (repair/ uninstall reinstall etc) but still does has the same issue. FYI, I installed the Revit 2017 trial version on my laptop at home (windows 10) and works just fine.
Just noticed this happening today. Splash screen would load for a few seconds then a notification that the application has stopped would pop up.
Repaired the Microsoft .NET framework 4.6.1, restarted and Revit 2017 is back up. Hope this helps.
Your profile is incomplete. Please try resetting your Revit profile by perform the following:
Navigate and delete the following directories:
Open the registry editor (Start > Type REGEDIT hit enter)
Delete the following registry folder:
On those the deleted, launch Revit again.
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Hi Darin, first of all, thank you for post and help.
I tried exactly what you suggested, and Revit 2017 did the same thing, crashes when on splash screen, no warning or error message.
I also uninstalled Revit 2017 and reinstalled but still does the same.
The journal file is the same as I posted previously.
Any other ideas how to get this working.
Just read your post, and there was a similar problem in AutoCAD in the past.
There it was a problem with the CascadeInfo.cas file.
The file should located at C:\ProgramData\Autodesk\ADLM
Try to backup and then delete the file.
If you restart Revit the file should be recreated.
regards
Markus