product key invalid

[Anonymous]

I have received my serial number and product key by email but when I enter it  is telling me that my product key is invalid.

I double checked it in my account and it is the same one.

[Anonymous]

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@Anonymous wrote:

I have received my serial number and product key by email but when I enter it  is telling me that my product key is invalid.

I double checked it in my account and it is the same one.

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Try one from this list: https://knowledge.autodesk.com/customer-service/installation-activation-licensing/get-ready/find-serial-number-product-key/product-key-look/2017-product-keys

Maybe one from a Suite/collection if that's what you have.

Edit: The AutoCAD one isn't all 1's at the end, BTW.  🙂

[TravisNave · Accepted solution]

Make sure you type it in because copy/paste fails often.  Also, for 2017 products, that is the letter I and not the number 1 in the product key.

[natasha.l · Accepted solution]

Hello @Anonymous,

You should type the characters in the fields. Make sure you do not paste items in the fields, you most input this information and see green checks. 

Shown here.

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