Inventor Professional 2021 - An error has occurred in the script on this page

[info]

Hi,

When the student try to open Inventor Professional 2021, there is a popup saying : "An error has occurred in the script on this page" and Inventor 2021 opens in trial mode.

I did try this with this command : "%programfiles(x86)%\Common Files\Autodesk Shared\AdskLicensing\Current\helper\AdskLicensingInstHelper.exe" change —prod_key ***** —prod_ver 2021.0.0.F —lic_method STANDALONE

https://knowledge.autodesk.com/support/3ds-max/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-...

• I did try to lunch Inventor as administrator;
• I did try to reset Internet Explorer settings to default;
• I did try with the new Edge browser installed;
• I did try a clean uninstallation with cleaning the TEMP folder;

Here's the step I did :

1.  I downloaded Inventor 2021 Professional for Education from https://www.autodesk.com/education/edu-software/inventor-professional
   Licence type: Deploy without network server
   Version: Inventor Professional 2021
   OS : Windows 64-bit
   Language : French
   I then have my Serial number and Product key and my Authorized usage : Install on up to 1,250 devices. No network server required
2. I created a deployment with the standalone code that you gave me in the last step to a share that the student have read and write access to
3. I then created a SCCM application to install Inventor in Hybrid mode workflow as stated here : https://knowledge.autodesk.com/customer-service/network-license-administration/network-deployment/mi...
4.  Then I installed the software on a test Windows 10 x64 1909 (Dell Precision 3630 Tower)
5. Inventor can't seems to validate the licence information even tho I put the key and serial in the deployment.

Thanks!

[TravisNave]

You should change your default browser settings.  What is your OS version? 

[Anonymous]

Hello,
I have exactly the same problem.
I am trying to deploy Inventor Pro 2021 on Windows 10 20H2 x64 connected to an Active Directory.
I tried to change the default browser without success.
Since the computers are behind a proxy, I checked that this was not the problem.
I also tried to reduce the security level of the Internet options without success.
I also need to deploy AutoCAD 2021 and I have no problem with this software.
Thank you for your help.

[mdavis22569]

Maybe try a new download ... disable the Proxy till after activated

Also:

How to set up antivirus (AV) exclusions to improve stability and performance of Autodesk software

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Are-there-antivirus-excl...

Which URLs/Protocols need to be white listed for Autodesk Subscription Licenses

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/What-U...

[fablab8LD3V]

Hello,

In my case, I have this problem with Inventor CAM 2021.

I was able to install Inventor Professional 2021 without problems but, when attempting to install Inventor CAM 2021, this error message appears, along other windows saying "Script Error".

If I sign up with my Autodesk account, the license shows no problem, but if I change the license type, it can't be activated. I am sure the type is the same as th OP.

Any suggestion?

[markof360]

Now 3 years later, same issue with version Inventor 2024.3.1 and Script Error after setting license Serial and pressing Next.

https://accounts.autodesk.com/logon?resume=%2Fas%2FIQa6wIpcdv%2Fresume%2Fas%2Fauthorization.ping&spentity=null

I have checked URL using license support tool. I have tried with changing default browser but now joy.

Have anyout figured it out?

[mdavis22569]

@markof360  Just verifying.. You have a serial number still? 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Error-Script-Error...

[markof360]

Hi @mdavis22569 

Yes I have a serial number.

The error I am getting is attached below. I am trying to figure out for all day. I have tried CMD command provided in URL, but the License AdskLicensingSupportTool-2.4.0.1019-win tool does the same thing just with UI which is easier to use. 

[markof360]

Hi @mdavis22569 

Yes I still have a serial number. I've also tried on another PC with fresh install of Windows 11 with no other software installed then Inventor 2024. And it's throwing same error. 

Not sure where is my previous reply gone, appology for duplicates if you can see them both.

[LHISDHighSchool]

I have the same issue and have had this issue with every single 2024/2025 AutoCAD, Inventor and Revit applications. This first started for me after renewing educational licenses for my schools this year. So far putting in a education support ticket for each product and explaining what is happening with screenshots has helped once the support person has me go through their checklist of try this/that. What usually happens after going through the normal troubleshooting is I'm told to go to registeronce.autodesk.com (which I've done many times) and register the serial number which asks for a verification code but after the support person says to go to the same site, it no longer asks for the verification code.

[markof360]

Hi @LHISDHighSchool 

I was on the page you mentioned several time, navigating back and forth and trying all options more or less. 
I did not get any success with it. How exactly did you register your Serial Number and where / how did you get verification?

[LHISDHighSchool]

@markof360 

I had to open a support ticket first to get the ball rolling. Since I have an educational license my support case would be transferred to the education support team where I provide the details and screenshots of exactly what you are seeing.  Support team will then have me try a few different things which aren't going to work from past tickets.  Support then sends me a link to this article.

Then I am able to access the https://registeronce.autodesk.com site to register without the verification.

If I go to https://registeronce.autodesk.com without creating a ticket first,  it will ask for the verification code every time so I'm not sure if this is because something gets done on the backend or not but the process of creating the ticket first and following the support team instructions has worked for me for AutoCAD 2024, 2025 and Inventor 2025.

On a side note, for weeks I have had the same issues with the script error for Inventor 2024 and I created a ticket and supplied my serial number in the ticket with the correct product key.  I got an email from support last night that they were able to register the serial number for me.