installation fails

Anonymous · ‎10-29-2015

Hello,

I have got a Microsoft Surface Pro 3 and I try to installate the Autodesk Professional 2014 version on it. The first time it worked and it showed me how much time is left etc. but when it was about 30% done the internetconnection failed and the download stoped. Whenever I try to installate it now again it gets stucked at the beginning where the netframe is. I tried pretty much everything so i already deinstalled all autodesk files etc. but it wont work. so what should i do now? thanks!

Otto · ‎10-29-2015

Hello philippmunsch and welcome to the Autodesk community!

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

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TravisNave · ‎10-30-2015

Post you log file after a new download, if it still fails. I would recommend that you try downloading your product using the virtual assistant by following the directions here:

http://knowledge.autodesk.com/customer-service/account-management/software-downloads/download-method...

Travis Nave

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Anonymous · ‎11-04-2015

Well i tried the virtual assistent now but it wants my key and my serial number

its accepts the serial number but not the key.

PS: I am a student so i need the student version

camilo.lemos · ‎11-04-2015

Hi @Anonymous,

What Autodesk product are you trying to install? Did you download the version corresponding to the serial number you received?

Please check this solution for a list of Product Keys.

I hope this helps!

Camilo Lemos

Anonymous · ‎11-04-2015

it started to download but it got stuck like every time and it still diesnt show me the download time. (it only did that the first time and one other time i tried it but the it alway got stuck at some point)

camilo.lemos · ‎11-04-2015

@Anonymous

Please try disabling your firewall and anti-virus. Also, check the system requirements to make sure your OS is compatible.

Camilo Lemos

Anonymous · ‎11-04-2015

its still the same i deactivated my anti virus and my firewall. my os is windows 8 and my computer got 64 bit i think this should all be fine...