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I HATE AUTODESK LICENSING SUPPORT

27 REPLIES 27
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Message 1 of 28
Anonymous
1570 Views, 27 Replies
‎08-04-2014 09:33 AM

I HATE AUTODESK LICENSING SUPPORT

Anonymous
Not applicable
‎08-04-2014 09:33 AM

I'm trying to generate a new license file becuase we are retiring the box the current license file sites on.  After going to their registration site and logging in it says my serial number isn't valid.  Well I beg to differ with the infinite wisdom that is Autodek automation.  That is the EXACT serial number that is printed on teh box of Maya 2013.  I hate that they don't have any phone numbers to call them and everything gets redireted to a community forum when I really need to talk to a tech support agent.  I managed to find an education support form and filled it out but i don't want to WAIT FOR TWO DAYS for a reply.  I want this fixed NOW as I'm trying to complete a system build and distribute it.

‎08-04-2014 09:33 AM

I HATE AUTODESK LICENSING SUPPORT

I'm trying to generate a new license file becuase we are retiring the box the current license file sites on.  After going to their registration site and logging in it says my serial number isn't valid.  Well I beg to differ with the infinite wisdom that is Autodek automation.  That is the EXACT serial number that is printed on teh box of Maya 2013.  I hate that they don't have any phone numbers to call them and everything gets redireted to a community forum when I really need to talk to a tech support agent.  I managed to find an education support form and filled it out but i don't want to WAIT FOR TWO DAYS for a reply.  I want this fixed NOW as I'm trying to complete a system build and distribute it.

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27 REPLIES 27
Message 21 of 28
Anonymous
in reply to: Anonymous
‎10-03-2014 01:52 AM

Anonymous
Not applicable
In response to Anonymous
‎10-03-2014 01:52 AM

Hi Jeff

 

Can you let me know whether you are still working on this?

 

Regards

 

David

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‎10-03-2014 01:52 AM

Hi Jeff

 

Can you let me know whether you are still working on this?

 

Regards

 

David

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Message 22 of 28
asburyj
Autodesk Support
in reply to: Anonymous
‎10-03-2014 08:01 AM

asburyj
Autodesk Support
Autodesk Support
In response to Anonymous
‎10-03-2014 08:01 AM

It failed on the base image library for the material library. My suggestion this time is just run all the library installers manually as well. You'll see some folders in C:\Autodesk\AutoCADLT_2015_SWL_English_Win_64bit_dlm\Content\ADSKMaterials\2015\ that have names like ILB and ILL. Open each folder and run the installer within to manually install each image library. If you get any error messages go ahead and post them here. 

 

Install	Autodesk Material Library 2015 - Base Image Library	Failed	Installation aborted, Result=1622


Jeffry Asbury
0 Likes
‎10-03-2014 08:01 AM

It failed on the base image library for the material library. My suggestion this time is just run all the library installers manually as well. You'll see some folders in C:\Autodesk\AutoCADLT_2015_SWL_English_Win_64bit_dlm\Content\ADSKMaterials\2015\ that have names like ILB and ILL. Open each folder and run the installer within to manually install each image library. If you get any error messages go ahead and post them here. 

 

Install	Autodesk Material Library 2015 - Base Image Library	Failed	Installation aborted, Result=1622


Jeffry Asbury
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Message 23 of 28
Anonymous
in reply to: asburyj
‎10-06-2014 08:41 AM

Anonymous
Not applicable
In response to asburyj
‎10-06-2014 08:41 AM

Hi Jeff

 

These installed ok manually. However fails when I try to install. Log attached

Preview file
192 KB
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‎10-06-2014 08:41 AM

Hi Jeff

 

These installed ok manually. However fails when I try to install. Log attached

Preview file
192 KB
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Message 24 of 28
TravisNave
Mentor
in reply to: Anonymous
‎10-06-2014 08:48 AM

TravisNave
Mentor
Mentor
In response to Anonymous
‎10-06-2014 08:48 AM

Error 1622 is a problem writing to a temporary location.  You probably need to completely clean out your %TEMP% folder and make sure you have full write access to that folder.  You should be installing with admin rights, UAC off, and anti-virus temporarily disabled.

 

Try again and see if you get a failure. 



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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‎10-06-2014 08:48 AM

Error 1622 is a problem writing to a temporary location.  You probably need to completely clean out your %TEMP% folder and make sure you have full write access to that folder.  You should be installing with admin rights, UAC off, and anti-virus temporarily disabled.

 

Try again and see if you get a failure. 



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
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Message 25 of 28
Anonymous
in reply to: TravisNave
‎10-08-2014 07:54 AM

Anonymous
Not applicable
In response to TravisNave
‎10-08-2014 07:54 AM

Hi

 

Still fails i'm afraid.

 

Confirm

  1. admin rights
  2. uac
  3. temp file cleared
  4. anti virus/internet protection turned off

Regards

 

David

Preview file
232 KB
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‎10-08-2014 07:54 AM

Hi

 

Still fails i'm afraid.

 

Confirm

  1. admin rights
  2. uac
  3. temp file cleared
  4. anti virus/internet protection turned off

Regards

 

David

Preview file
232 KB
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Message 26 of 28
Anonymous
in reply to: Anonymous
‎10-13-2014 11:17 AM

Anonymous
Not applicable
In response to Anonymous
‎10-13-2014 11:17 AM

Is anyone working on this? What is the next step?

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‎10-13-2014 11:17 AM

Is anyone working on this? What is the next step?

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Message 27 of 28
asburyj
Autodesk Support
in reply to: Anonymous
‎10-13-2014 11:21 AM

asburyj
Autodesk Support
Autodesk Support
In response to Anonymous
‎10-13-2014 11:21 AM

I can't really think of anything else to try. It might be time to conisder an OS wipe and re-install. 



Jeffry Asbury
0 Likes
‎10-13-2014 11:21 AM

I can't really think of anything else to try. It might be time to conisder an OS wipe and re-install. 



Jeffry Asbury
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Message 28 of 28
DannyHubbard
Autodesk
in reply to: Anonymous
‎10-13-2014 01:33 PM

DannyHubbard
Autodesk
Autodesk
In response to Anonymous
‎10-13-2014 01:33 PM

 

You might try creating a new User with Administrative rights, log on as this new user then try installing AutoCAD LT as that user.

 

Thanks,

Danny



Danny Hubbard
QA Analyst
Autodesk, Inc.
0 Likes
‎10-13-2014 01:33 PM

 

You might try creating a new User with Administrative rights, log on as this new user then try installing AutoCAD LT as that user.

 

Thanks,

Danny



Danny Hubbard
QA Analyst
Autodesk, Inc.
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