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Error Code 62 on installation

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Message 1 of 4
ianlitterbach
Community Visitor
181 Views, 3 Replies
‎07-11-2024 09:43 PM
‎07-11-2024 09:43 PM

Error Code 62 on installation

Hi all.

I am trying to install AutoCad 25 trial version. I previously had it working but I had the trial program unistalled to enable installtion of a previous version I used to own outright. My old version can no longer be installed and autocad can't offer supprort for a product of that age. Now I have no working autocad and when I try to re-install the trail version (still has 15 days left) it fails with code 62. It takes an enormous amount of time even time I attempt to download. Any magic fixes out there? Thanks

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Message 2 of 4
TravisNave
Mentor
in reply to: ianlitterbach
‎07-12-2024 09:22 AM
‎07-12-2024 09:22 AM

You cannot reinstall a trial on that machine as it will be expired.  You will likely need to either 1.  Install the trial onto another machine, or 2. download an AutoCAD 2025 trial in a different flavor... like Mechanical.  

 



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Message 3 of 4
Simon_Weel
Advisor
in reply to: ianlitterbach
‎07-15-2024 01:35 AM
‎07-15-2024 01:35 AM

Clean out all Autodesk files / folders and registry entries.

How to perform a Clean Uninstall of Autodesk products on Windows

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Message 4 of 4
handjonathan
Community Manager
in reply to: ianlitterbach
‎07-30-2024 01:43 AM
‎07-30-2024 01:43 AM

Hi @ianlitterbach 

Thanks a lot for posting your question to the forums!  

 

Can you try the following:

 

Reinstall the licensing service

  1. How to uninstall Autodesk Desktop Licensing Service
  2. Wait 2 to 4 minutes for the folder C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing to get empty.
  3. How to download and install Autodesk Desktop Licensing Service on Windows
     

We look forward to hearing back from you with more information so we can help you as a community! 



Jonathan Hand


Industry Community Manager | AEC (Architecture & Building)

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