I am trying to create a new support case and find the system very confusing, clunky and frustrating.
What is supposed to populate the Supported Asset and Supported Product fields??
neilyj (No connection with Autodesk other than using the products in the real world)
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
support asset is where you put in your serial number
DarrenP
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
That's what I tried and this was the result.....it's a good way to reduce the customer complaint figures as no one can get through to complain....!!!!!
neilyj (No connection with Autodesk other than using the products in the real world)
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
on the support asset click on the magnifing glass
DarrenP
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
its supposed to have the product name and version there instead of a serial number
DarrenP
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
Could only do it if the topic was OTHER - very weird
neilyj (No connection with Autodesk other than using the products in the real world)
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
Very frustrating when you can only contact Autodesk through a form that they don't read anyway -
it has taken 14 days for them to ask me for a request code that I have already provided on the form.
Then you get put back to the bottom of the pile because you have to "re-open" the case that has just been closed by them and get "re assigned" to a different person on the support team. perhaps they may contact me again by next week with another detail they need.
good luck you will need it.
You should consider support services thru a Gold Tier Value Added Reseller. The majority of product support is handled thru the VARs.
Actually got a reply from them by email and a follow up phone call within 24 hours of logging my support request
neilyj (No connection with Autodesk other than using the products in the real world)
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
autodesk called you?
DarrenP
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
Yes - they've done it once before as well........didn't really solve the problem though.....
neilyj (No connection with Autodesk other than using the products in the real world)
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
@Anonymous
Welcome to the community and hopefully my (or someone else) reply will be beneficially to you.
Since you’re new to the community I just wanted to inform you this is a worldwide (public) user forum where users are assisting others. For any future postings you may do, please do not include any personal information (such as your serial #) in anything that you share (including screen shots & attachments) with us.
This posting is roughly 5 years old and things have changed since then. What are you DITTO to? If you have an issue please let us know what it is..
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Can't find what you're looking for? Ask the community or share your knowledge.