Solved: Autodesk Products Don't Recognize My Education Access Account

Anonymous · ‎12-27-2020

I've been trying to sign in with my student account (eligible and already approved with access valid thru Nov 30, 2021) but both AutoCAD and Revit don't recognize my credentials.

I contacted customer support but they were not helpful at all and eventually told me to post my problem on here for "experts" to help me...

I uninstalled everything (followed clean uninstall instructions) and reinstalled Revit 2021 via AVA but my problem still persists.

Please see attached a PDF for the issue I'm experiencing.

TravisNave · ‎12-28-2020

I would start here with the error that you are receiving:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-...

If you experience issues with requesting an education license or any additional problems, you can get in contact with the education support here:

http://www.autodesk.com/education/support/edu-contact-us-form

Travis Nave

Need help in your post? Mention me with @TravisNave

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Anonymous · ‎12-29-2020

Thank you for the suggestion!

I tried downloading again and after a few failed attempts I could finally install both Revit and AutoCAD without any error message (We're experiencing system issues. Please try again later.) and they automatically recognized my education license. I also used Microsoft Edge instead of Chrome browser.