Autodesk Products Don't Recognize My Education Access Account

[Anonymous]

I've been trying to sign in with my student account (eligible and already approved with access valid thru Nov 30, 2021) but both AutoCAD and Revit don't recognize my credentials. 

I contacted customer support but they were not helpful at all and eventually told me to post my problem on here for "experts" to help me...

I uninstalled everything (followed clean uninstall instructions) and reinstalled Revit 2021 via AVA but my problem still persists. 

Please see attached a PDF for the issue I'm experiencing.

[TravisNave · Accepted solution]

I would start here with the error that you are receiving:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-...

If you experience issues with requesting an education license or any additional problems, you can get in contact with the education support here:

http://www.autodesk.com/education/support/edu-contact-us-form

[Anonymous]

Thank you for the suggestion!

I tried downloading again and after a few failed attempts I could finally install both Revit and AutoCAD without any error message (We're experiencing system issues. Please try again later.) and they automatically recognized my education license.  I also used Microsoft Edge instead of Chrome browser.