AutoCAD 2014 installation error

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AutoCAD 2014 installation error

Anonymous
Not applicable
‎07-30-2014 02:14 PM

I'm trying to download and install AutoCAD 2014 and I continue to get this error message.

 

I've tried different download methods, I've cleaned out the temp folder, blocked cookies, and all the other suggestions I've read about.

Any help on this would be appreciated.

 

 

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TravisNave
Mentor
Mentor
‎07-30-2014 02:18 PM
Accepted solution

The problem is with your Trend Micro antivirus.  Disable it and reinstall your Autodesk software.  It should work.

 

http://esupport.trendmicro.com/solution/en-US/1096841.aspx



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Anonymous
Not applicable
in reply to TravisNave
‎07-30-2014 02:41 PM

I disabled the antivirus software, restarted, cleaned out the temp folder, redownloaded AutoCAD and tried installing and ended up getting the same error message. 😞

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TravisNave
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in reply to Anonymous
‎07-30-2014 02:44 PM

Do you have Trend Micro?  If so, you might check that link I posted to find more information on this known work-around.

 

If it does end up being the download itself, I would recommend that you try downloading your product using the virtual assistant by following the directions here:

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-...



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Anonymous
Not applicable
in reply to TravisNave
‎07-31-2014 06:55 AM

Travis,

I don't have Trend Micro on this computer. 

I tried downloading through the virtual assistant and then installing. I ended up with the same error message. 😞

Any other ideas?

Thanks,

Jenn

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