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Access to products, services and account management not available.

4 REPLIES 4
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Message 1 of 5
rob_kay
Observer
171 Views, 4 Replies
‎05-24-2024 03:07 AM
‎05-24-2024 03:07 AM

Access to products, services and account management not available.

Steps to reproduce
Once logged in going to account and products results in a failed DNS load page.


Expected results
Allow access to account and services.


Actual results
No access to account and services.


URL where issue occurs
https://manage.autodesk.com/products


Browser
Chrome


OS
Windows


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4 REPLIES 4
Message 2 of 5
TravisNave
Mentor
in reply to: rob_kay
‎05-24-2024 02:12 PM
‎05-24-2024 02:12 PM

It seems to be working for me now.  Maybe there was a problem earlier?

 

https://manage.autodesk.com/home

 

Good Luck!



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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Message 3 of 5
rob_kay
Observer
in reply to: TravisNave
‎05-29-2024 08:28 AM
‎05-29-2024 08:28 AM

yep, think it was an issue at their end. All working, thanks!
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Message 4 of 5
bkimball
Contributor
in reply to: rob_kay
‎08-14-2024 06:47 AM
‎08-14-2024 06:47 AM

We are having this issue (or similar) and it's happening on multiple computers and browsers and has been happening for a couple days.  We had an employee leave the company but we can't get in to remove their license.  It allows us to sign in but then the manage.autodesk.com/home site just opens to a white page with the header.  Anyone else seeing this issue?

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Message 5 of 5
bkimball
Contributor
in reply to: bkimball
‎08-14-2024 06:54 AM
‎08-14-2024 06:54 AM

Nevermind... I tried off our network (tablet on cellular) and the page loaded. Must be our firewall blocking something.
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