Comunication failure

[rholcomb49]

Communication failure during the installation.

Install > Configuration Install

the option to install is not available

[Otto]

Hello rholcomb49 and welcome to the Autodesk community!

It looks like you’re seeing the "Communication Failure" window. This error typically occurs when you select the Install Now method to download and install Autodesk software. The following article(s) should help you resolve the problem:

Downloading Previous Versions of Autodesk Software Using the Virtual Agent

For additional information, please see the following:

Communication Failure message during download and installation

Errors during AutoCAD software installation

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[TravisNave]

I would recommend that you try downloading your product using the virtual assistant by following the directions here:

http://knowledge.autodesk.com/customer-service/account-management/software-downloads/download-method...