Borrowed license can't work after disconneted from network

[Anonymous]

Hi everyone

I have problem with my license.

I have a NLM server (Windows Server 2008) in my office.
I can use all Autodesk licence (floating license), I can borrow and return any license - everything works perfect.
(Firewall disabled, all ports are open, FLEXLM_TIMEOUT is set to 1000000, NLM version 11.12)

But the problem is as follows:

When I borrowed license (still conncted to office network), software (for example AutoCAD 2016) informs me that license is borowed and I can work.
But when I try to run software and use borrowed license in home or when I disconnected from office network, software doesn't run.
I get error [-15.570.0] ... specify license server ... etc... but the license is borrowed (I did not return this license).
Of course when I connect to office network again, software informs me that license is borrowed and I can work.

Has anyone had a similar case?
How can I work out of office ???

Regards
MarekK

[Otto]

Hello merak2010 and welcome to the Autodesk community!

It looks like you are seeing "Error 15" when registering and activating software or using the Portable License Utility. The following article(s) should help you resolve the problem:

Port numbers for single server FLEXlm setup

Problems registering and activating software or using the Portable License Utility

Checklist for troubleshooting Activation and Licensing issues

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[dgorsman]

I take it you are using a laptop or other portable computer?  Chances are the network card is set to power down when not connected and/or when on battery power.  When the network cable is plugged in the card is active, and the license is borrowed against a computer with that configuration.  When you unplug the card is disabled, and the computer is no longer in the same configuration the license was borrowed against.  This helps prevent licenses from being borrowed onto one computer and transferred to another.  Have a look at the settings for the network card and ensure it stays turned on even when the cable is unplugged.

[TravisNave]

dgorsman is exactly right.  The license is borrowed to the network card and the username both.  So if you were on a docking station, borrowed, and disconnected, then your license won't work.  If you borrowed on WiFi and then disabled that card, it would not work.  If you borrowed, disconnected, and your NIC went into disabled mode for power reasons, then it would not work.  And if you logged in as another use, it would not work. 

You need to make sure you are connected and that the network card used to borrow the license is still active, even if not in use, and that you are logged in as the same user. 

[Anonymous]

How can I work on a borrowed license outside the office? For example, at home or at a customer site.

Regards 

[Anonymous]

Problem is not solved. Notebook, Windows 8.1 or Windows 10, AutoCAD 2016. NLM Server (LMTools v.11.12.) When the notebook is connected to the ethernet network "A", AutoCAD running properly. I can work normally, the program finds in the network "A" license server and uses it. I can borrow and then return the license. When I'm connected to the network "A" and I have a borrowed license, the program tells me during start that the license is borrowed to date ... and the program runs. When I borrow a license and then disconnect the computer from the network ethernet "A" program and I connect it to another network "B" (eg. At home) program tells me that it can not verify the license and displays a window: "FLEXnet license finder" (see attachment) BUT!? When I click on I 21 (twenty-one) in the cancel button, the program starts and runs on a borrowed license. And this happens every time I run the program. What is going on? How can I normally use the borrowed license on another network "B"?

[Anonymous]

When I click 21 (twenty one) times in the cancel button, the program starts and runs on a borrowed license !!!

[Anonymous]

Problem is not solved.

Notebook, Windows 8.1 or Windows 10, AutoCAD 2016. NLM Server (LMTools v.11.12.)

When the notebook is connected to the ethernet network "A", AutoCAD running properly. I can work normally, the program finds on the network "A" license server and uses it.

I can borrowing and then returning the license.

When I'm connected to the network "A" and I have a borrowed license, the program tells me, during start, that the license is borrowed to date ... and the program runs.

When I borrow a license and then disconnect the computer from the network ethernet "A" and I connect computer to other network "B" (eg. At home) program tells me that it can not verify the license and displays a window: "FLEXnet license finder" (see attachment)

BUT !?

When I click on I 21 (twenty-one) times in the cancel button, the program starts and runs on a borrowed license.

And this happens every time I run the program.

What is going on?

How can I normally use the borrowed license on other network "B"?

Regards

Merak

[TravisNave]

Are you connecting with the same network card?

[Anonymous]

Yes, I connecting with the same ethernet card. (I have only one ethernet card - socket RJ45).
Different is only localization (home or office).

After I borrowed license from the "office", and next connected the computer to the home network, license "going crazy."

Each time I opening the program I must pressing 21 times "Cancel" button - this is not normal.

What could I check and change?

Regards

Merak

[TravisNave]

That is definitely odd.  And you aren't using a docking station or something like that at work, right? 

You might check the power settings of your network card in device manager to see if you can turn off any power saving options...

[Anonymous]

Hi

I have the same problem and is the same either I borrow the license during LAN connected or WiFi connectet to my Company network where my License Server is.

LAN Setup:

I have tryed during the LAN cable connectet (not a Dockinstation but LAN cable direct in the PC), to borrow a license. As long as the cable is connected everything works fine. As soon as I disconnect the cable (not booting og changing user), the problem starts. The Licens Manager starts and tells me it can not find the License Server. I can then press Cancel 21 times at Autocad starts up telling me I am running on a borrowed licens.

As you can see on the attached picture, the LAN adapter is still active (but of course unpluged). If the power to the network adapter was mising, it would not be displaying as enabled and active.

WiFi setup:

I then returned the license with the LAN cable coonected, unpluged the LAN cable, connect to the Compay network via WiFi. I borrowed a license succesfully and as long as I am connected to the Company network via Wifi, it works fine. As soon as I disconnect from the Company network the same problem as before starts. I have tryed to connect to another Wifi (to ensure that the network adapter is on and enabled) but the problem is the same.

In both cases, I can, as told, press Cancel 21 times and Autocad startup telling me that I am running on a borrowed license - and works fine.

A little bit frustrating to press Cancel 21 times, but that is the solution for me right now.

By the way. I am using Autodesk Autocad 2014 64Bit

[Anonymous]

Can someone solve this problem?