Stuck on a workflow? Have a tricky question about a Fusion (formerly Fusion 360) feature? Share your project, tips and tricks, ask questions, and get advice from the community.
Stuck on a workflow? Have a tricky question about a Fusion (formerly Fusion 360) feature? Share your project, tips and tricks, ask questions, and get advice from the community.
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Anyone else run into the problem where it hangs at the Hub is being configured intro screen? This is happening on a pcs that previously had the beta on it as well as one that never did. Also after removing all the folders mentioned in the cleanup portion of the faq the only thing that changes is it asks me to log in prior to hanging at this point. Thanks in advance!
Same here, created an account yesterday for the personal edition, installed and started the app, was asked for a name for the hub. Then it just stalls in a login loop with the website. When trying to access the hub using the browser, it gets stuck in a loop saying "hub is being configured" - have not been able to use the product at all so far.
Tried it completely fresh today with a new emal address and acount, still not luck.
I’m having the same issue, after creating an account and downloading Fusion 360 from the UK site. I followed the setup inside the app, after it had installed.
To @RajkumarIlanchelian Hi, i also seem to be experiencing the same problem after following the install through the windows app, stuck in a loop at the 'hub is being configured' page, any help will be greatly appreciated
However, I am still not able to sign in and keep getting stuck in a sign-in-loop in the Fusion desktop application, and also on the Fusion Team Onboarding site (“Hub is being configured”).
@patrickUPP25 Yes, the incident it self is resolved to the point that new issues will not happen. We are still working to correct all the impacted accounts.
Do you happen to have any ETA when impacted accounts should be fixed? I would like to plan a bit ahead whether I can expect to be able to try out Fusion any time soon.
Hello, I am also wondering when the impacted accounts may be fixed.
I used mohawk876@hotmail.com to register, and the verification failed. The website said the link expired. This happened immediately after I received the email.
Hello I have created a new fusion account, and created a hub, I cannot sign in, (Stuck in a infinite loop), and my hub will not configure, will this resolve itself with time?
I just retried accessing Fusion and it prompted me to create a new Team Hub, with the previous one apparently being removed. After creating the new Team, Fusion is now working.
Update on sign-in loop or hub is being configured.
We have now fixed all the accounts that were impacted due to this problem. You should be able to login to Fusion or Fusion team (https://login.autodesk360.com/login) and have access to Fusion.
We sincerely apologies for the inconvenience caused here.
IF any accounts are still facing this issue, please reach out!
I am having the same issue as @ldent59TVB. I reached out to customer support the other day, but they couldn't help. If you can help me, I will directly message you my email.
