It may be necessary in rare circumstances to manually delete a fulfillment from your license server. You may need to do this if you mistakenly requested a force-return of your license, if FlexSim's main license server was rolled back to an earlier point in time, or some other rare circumstance.   This manual process occurs exclusively on your license server without any communication with FlexSim's main license server. This procedure applies to both online and offline/secure/air-gapped license servers.   Assumed configurations   All steps below assume that you followed the installation instructions as described in our license server installation instructions, and that all FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS. Throughout these instructions we will reference files inside that folder.   Find your fulfillment ID   On your license server, run the flexsimserveractutil.exe program (C:\FlexSim_LMTOOLS\flexsimserveractutil\flexsimserveractutil.exe) by right-clicking and selecting Run as Administrator.     In the FlexSim ServerActUtil program, go to Tools > View License Rights.     Copy the Fulfillment ID for the Activation ID you intend to manually delete by highlighting the Fulfillment ID and pressing Ctrl+C.     Delete the fulfillment   In the FlexSim ServerActUtil program, go to Connect > Delete.     Paste your fulfillment ID into the field. Press the Delete button.     You should receive an indication of success.     If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

You may find occasion to check the status of your licenses. Perhaps you're trying to diagnose some issue, or you want to check which license is activated, or how many seats. Here we explain how to view the licenses activated to your license server, and their status. Assumed configurations All steps below assume that you followed the installation instructions as described in our license server installation instructions, and that all FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS. Throughout these instructions we will reference files inside that folder. View License Rights On your license server, run the flexsimserveractutil.exe program (C:\FlexSim_LMTOOLS\flexsimserveractutil\flexsimserveractutil.exe) by right-clicking and selecting Run as Administrator. In the FlexSim ServerActUtil program, go to Tools > View License Rights. An information block is printed for each license activated to your license server. You will find listed the unique fulfillment ID for each activation, along with the license code (also called an activation ID and listed here as entitlement ID), its status (fully trusted/enabled, broken, etc.), the number of seats activated, and for timed licenses, an expiration date. Take Action Check the article Licensing Procedures under the Network Licensing heading for instructions if you need to repair or return your license or do any other sort of license maintenance.

These instructions are to be performed on a license server hosting FlexSim licenses. You will need the license server files. If you do not already have a copy of those linked files on your license server, download them to your license server then extract the entire archive to a convenient location. Run flexsimserveractutil.exe as an adminstrator by right-clicking the .exe and selecting Run as Administrator. Go to the main menu, Tools > View License Rights. Scroll through the displayed license information. Find any activated licenses that indicate they are broken. Find each broken license's Fulfillment ID (starts with FID_). Copy the Fulfillment ID to the clipboard (highlight including the FID_ prefix, through to the end of the line. Ctrl-C to copy). Go to the main menu. Select Tools > Manual Activation > Generate Request. Select the Repair option. Paste the Fulfillment ID into the field (Ctrl-V). Delete any spaces that may have been included before or after the pasted Fulfillment ID. Browse to a location where you will save the XML repair request. Choose a file name for the saved file. Press the Generate button. Repeat steps 4-10 for any broken licenses. Transfer the XML repair request files to an Internet connected computer. The files are plain text XML and can be manually examined in any text editor if necessary for security purposes. Be sure not to modify the files, including line endings. If the file is modified in any way, the various hashes in the file will register the change and the request will fail. Log in to your FlexSim Account. Click the Licenses link in the top navigation menu, then choose Manual XML in the Licenses submenu. Upload your XML files by dragging them onto the drop zone. Your uploaded XML requests will be processed. Upon completion, you will be prompted to download each XML response. Transfer the XML response files back to your license server. In flexsimserveractutil.exe (your instance opened above in step 1 using Run as administrator), from the main menu, choose Tools > Manual Activation > Process Response. Process each response by browsing to an XML response, then pressing the Process button. The license should be successfully repaired. After repair it should be usable and returnable. If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

These instructions are to be performed on a license server hosting FlexSim licenses. You will need the license server files. If you do not already have a copy of those linked files on your license server, download them to your license server then extract the entire archive to a convenient location. Run flexsimserveractutil.exe as an adminstrator by right-clicking the .exe and selecting Run as Administrator. Go to the main menu, Tools > View License Rights. Scroll through the displayed license information. Find any activated licenses that indicate they are broken. Find each broken license's Fulfillment ID (starts with FID_). Copy the Fulfillment ID to the clipboard (highlight including the FID_ prefix, through to the end of the line. Ctrl-C to copy). Go to the main menu. Select Connect > Repair. Paste the Fulfillment ID into the field (Ctrl-V). Delete any spaces that may have been included before or after the pasted Fulfillment ID. Press the Repair button. The utility will attempt to contact FlexSim's license server in order to repair the license. If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question. Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.