Dear All,
I am desperate.
I have been trawling the internet trying to resolve the installation issues, but to no avail.
Have spent many days & countless hours and still unable to install Revit 2013.
Here is a summary of what I have tried to date & I am also attaching the installation log file.
Thanks.
Paul
Paul,
I also see in you last log file a permissions error trying to register a file "IDbRoot.dll" found at "C:\Program Files\Common Files\Autodesk Shared\Structural\COM\2013\DBAccess".
You might try renaming the IDbRoot.dll file then trying the Revit install again.
Thanks,
Danny
Travis, a couple of questions before I waste another few hours of my life:
1. Why do I need to give Everyone permission to the registry keys?
The user and the installer is the same user account (Paul) on my computer (PAUL-PC) and my userid, Paul, is a member of the Administrators group with full access to the registry keys (I checked all the original 1402 errors)
2. Assuming I understand the reason for granting Everyone access:
a. Which registry keys do I give access to?
b. How do you give access to a root key which does not exist (HKEY_LOCAL_MACHINE32)?
c. The two remaining 1402 errors were for keys (folders) that did not exist HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
Thanks, Paul
Thanks for picking that up Danny.
Before I do that & reinstall, can you please have a look at my questions to Travis?
I would like to address all potential sources of error before trying again.
Cheers, Paul
Paul,
You shouldn't have to modify the permission of the registry keys, but with things like Windows UAC and other antivirus/security software trying to protect you from yourself, Travis's suggestion of giving the Everyone users group full permission is the easiest way to guarantee you have full access to the registry.
Thanks,
Danny
1. As stated, this ensures that there are no accounts, (yours, System, TrustedInstaller, etc.) that doesn't have access. Trust me, as an IT Expert, I fix 1402 errors daily.
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=16508079&linkID=9240617
2. You give access to the top most level of the key that has the problem. Having full access for everyone will give the installer rights to create the missing keys. You do not have to create them.
So I am not a computer genius by any means but after reading throught all of the above problems. I also tried all of the given suggestions and failed to download the program. After hours of messing with it I realized that only through one medium of downloading was I able to insert a product key, given from the website, to initialize the install. That was through web browsing download. I know it is the longest but it was the only one that worked. After pushing the install button I also ran into the never ending wait of the preparing revit message. I left it running for 6 hours and if finally pushed through. So my guess is that it just took a really long time. I dont know if that will help but it fixed the problem for me. And cleared the 1603 error I was receiving.
6 hours is quick compared to what others have gone thru! Ha!
Travis,
Since you are an IT expert I shall remain hopeful that you can solve my inability to install Revit 2013!
Latest attempt summary:
* Went through process as outlined in original post dated 25 May
* Decided to also uninstall all the Microsoft Visual C++ installations in preparation for next install attempt.
Had to use Microsoft Fixit to properly uninstall some of them
* Added Everyone user group to each of the Windows registry folders: HKEY_CLASSES_ROOT,
HKEY_CURRENT_USER, HKEY_LOCAL_MACHINE, HKEY_USERS, HKEY_CURRENT_CONFIG
* Gave Everyone user group full control to folder & subkeys
* Note that root folder HKEY_LOCAL_MACHINE32 does not exist, so unable to set permission for Everyone user group
* Used Browser Download as David Martin suggested to install from a freshly downloaded set of files
FAILED AGAIN with 1722 in dialog box - error 1603 in install log & several 1402 error messages in the install log file (attached)..
Cheers, Paul
Thanks for the suggestion David.
I tried downloading via Browser Download - but unfortunately this did not work for me.
Thanks Danny
Additional information on my ?? attempt (lost count!) to Install Revit 2013:
* I selected to download only Architecture
* I deselected the Service Pack download
* I deselected the option of installing Revit Material Library.
Was trying to install the minimum to have a better chance of a successful install, but still no luck ...
Travis, I now unfortunately have a much bigger problem. Word & Excel are no longer working. When I try & open Word or Excel, it launches an installation popup & tries to install Microsoft Office 2010 & gets a Fatal Error.
What a nightmare, Paul
@Anonymous wrote:I am not an "Expert", my suggestion is to install All your programs on a new copy of Windows OS.
At this point I would agree. If your other products are also failing, it goes beyond the scope of the Autodesk program. It may be time to throw in the towel and refresh your system. You'll be better off in the long run anyway.
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