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unable to install maya

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Anonymous
318 Views, 2 Replies
‎09-10-2014 09:42 AM
‎09-10-2014 09:42 AM

unable to install maya

Hi I have the student version of Autodesk, I have tried to install both maya and revit without success. i have a brand new HP with 1TB and 8GB ram with 4GB grafics card so i dont think it is my computer, im running windowws 8 if that matters. It starts to install and then halfway through it says its done but failure to install all the programs. 

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TravisNave
Mentor
in reply to: Anonymous
‎09-10-2014 10:34 AM
‎09-10-2014 10:34 AM

I would recommend that you try downloading your product using the virtual assistant by following the directions here:

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-...

 

 



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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brad_hurley
Autodesk Support
in reply to: Anonymous
‎09-10-2014 10:38 AM
‎09-10-2014 10:38 AM

Hello,

 

Prior to installing I would also suggest the following:

 

  • Make sure you are logged in as the System Administrator.
  • Disable User Account Control settings.

http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

  • Disable Antivirus software.
Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.



BHurley
Autodesk, Inc.
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