So, I've been fighting with this installation for days now. I am trying to install 3ds max as a trial to ensure that it runs, and I can not get it installed.
There are twelve steps in the installation (descending from 12 when you begin). It gets down to step 7 (when it will begin installing the actual program), and then begins to ascend again to 12, rolling back everything that had succeeded.
In the installation log, here is the message I received:
2013/7/10:15:29:42 nick NICK-PC Installing Autodesk® Material Library 2014 - Medium Resolution Library: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2014" SETUP_PACKAGECODE={8E850B3E-B21A-4780-0064-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="{644F9B19-A462-499C-BF4D-300ABC2A28B1},;;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/7/10:15:30:25 nick NICK-PC Install Autodesk® Material Library 2014 - Medium Resolution Library Succeeded
2013/7/10:15:30:25 nick NICK-PC Download Play MAX http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/{CE0ABC82-BD3C-4F3D-9370-6CEBA82D6532}/MAX.tar.l...
2013/7/10:15:34:49 nick NICK-PC Download Complete MAX http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/{CE0ABC82-BD3C-4F3D-9370-6CEBA82D6532}/MAX.tar.l...
2013/7/10:15:34:51 nick NICK-PC Installing Autodesk® 3ds Max 2014: TRANSFORMS="C:\Users\nick\AppData\Local\Temp\_AIB9B3.tmp\x64\max\3dsMax2014-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2014" INSTALLDIR="C:\Program Files\Autodesk\3ds Max 2014\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/7/10:15:35:30 nick NICK-PC Install Autodesk® 3ds Max 2014 Failed Installation aborted, Result=1603
2013/7/10:15:35:46 nick NICK-PC Rollback Autodesk® Material Library 2014 - Medium Resolution Library Succeeded
2013/7/10:15:35:59 nick NICK-PC Rollback Autodesk® Material Library 2014 - Base Image Library Succeeded
2013/7/10:15:36:38 nick NICK-PC Rollback Autodesk® Material Library 2014 Succeeded
2013/7/10:15:36:39 nick NICK-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
------------------------------
Between my attempts I have removed Autodesk keys from the register, uninstalled anything by autodesk, cleared me %temp% folder, cleared program data\autodesk and cleared user\nick\appdata\local\autodesk and \roaming\autodesk
So There should be no remaining files, I cannot figure this out and I am sitting here ripping my hair out, I hope someone can help me.
It's hard to say from that log why the program is failing. There should be a larger installation log in your %TEMP% folder that may shed some additional information.
Yes, and it is huge so I'm not sure what would be useful from that.
This seems worrysome:
SOFTWARE RESTRICTION POLICY: C:\Autodesk\WI\Autodesk 3ds Max 2014\x64\max\3dsMax2014.msi is not digitally signed
APPCOMPAT: looking for appcompat database entry with ProductCode '{52B37EC7-D836-0409-0064-3C24BCED2010}'.
APPCOMPAT: no matching ProductCode found in database.
SOFTWARE RESTRICTION POLICY: C:\Users\NickG\AppData\Local\Temp\_AI3B15.tmp\x64\max\3dsMax2014-standalone.mst is not digitally signed
SOFTWARE RESTRICTION POLICY: C:\Users\NickG\AppData\Local\Temp\_AI3B15.tmp\x64\max\3dsMax2014-standalone.mst is permitted to run at the 'unrestricted' authorization level
What else should I be looking for? This is seriously driving me nuts.
I'm about to copy the tail end of the installation log, maybe this will hold useful information:
Property(S): MsiLogFileLocation = C:\Users\NickG\AppData\Local\Temp\3dsMaxInstall64.log
Property(S): ADSK_LAUNCH_MODE = STANDALONE
Property(S): ADLM_EULA_COUNTRY = US
Property(S): ACADLICENSETYPE = Stand-Alone License
Property(S): ADLM_LICENSE_TYPE = #2
Property(S): SETUP_PACKAGENAME = Autodesk 3ds Max 2014
Property(S): SETUP_PACKAGECODE = {8E850B3E-B21A-4780-0064-7CCB73BD8B3B}
Property(S): SETUP_PRODUCTDEPENDENCIES = Internet Explorer 7,SSE2 Support Check,Microsoft Visual C++ 2005 Redistributable (x86),Microsoft Visual C++ 2005 Redistributable (x64),Microsoft Visual C++ 2008 SP1 Redistributable (x86),Microsoft Visual C++ 2008 SP1 Redistributable (x64),Microsoft Visual C++ 2010 SP1 Redistributable (x86),Microsoft Visual C++ 2010 SP1 Redistributable (x64),.NET Framework Runtime 4.0,.NET Framework Runtime 4.0 KB2468871,.NET Framework Runtime 3.5 SP1,DirectX® Runtime,{FF59CB23-1800-4047-B40C-E20AE7051491},{644F9B19-A462-499C-BF4D-300ABC2A28B1},{51BF3210-B825-4092-8E0D-66D689916E02},{A0633D4E-5AF2-4E3E-A70A-FE9C2BD8A958},;{7491836B-659E-47DD-ABBF-F875AD48FD10},;{5AAB972C-FF31-4B01-8445-50C42860EC02},{644F9B19-A462-499C-BF4D-300ABC2A28B1},{51BF3210-B825-4092-8E0D-66D689916E02},{A0633D4E-5AF2-4E3E-A70A-FE9C2BD8A958},Autodesk® Backburner 2014,{8FC7C2B2-0F64-4B35-AA3D-2B051D009243},{009751C6-22D7-4548-A313-AD48FA57076F},{0BB716E0-1400-0610-0000-097DC2F354DF},{E8814D63-BB76-4C89-A25E-264ECF11D00D},{7491836B-659E-47DD-ABBF-F875AD48FD10},;
Property(S): PackageCode = {0A8A3F6D-5928-49EE-9EEC-DBFC477B4303}
Property(S): TRANSFORMS = C:\Users\NickG\AppData\Local\Temp\_AI3B15.tmp\x64\max\3dsMax2014-standalone.mst
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): ADSK_EULA_STATUS = #1
Property(S): ADSK_SOURCE_ROOT = C:\Autodesk\WI\Autodesk 3ds Max 2014
Property(S): REBOOT = ReallySuppress
Property(S): ADSK_SETUP_EXE = 1
Property(S): CURRENTDIRECTORY = C:\Users\NickG\AppData\Local\Temp\_AI3B15.tmp\Setup
Property(S): CLIENTUILEVEL = 3
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTPROCESSID = 1120
Property(S): MsiSystemRebootPending = 1
Property(S): VersionDatabase = 405
Property(S): VersionMsi = 5.00
Property(S): VersionNT64 = 601
Property(S): WindowsBuild = 7601
Property(S): ServicePackLevel = 1
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): MsiNTSuitePersonal = 1
Property(S): WindowsFolder = C:\Windows\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\Windows\system32\
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): AppDataFolder = C:\Users\NickG\AppData\Roaming\
Property(S): FavoritesFolder = C:\Users\NickG\Favorites\
Property(S): NetHoodFolder = C:\Users\NickG\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PrintHoodFolder = C:\Users\NickG\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\NickG\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\NickG\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): LocalAppDataFolder = C:\Users\NickG\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\NickG\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 16
Property(S): Msix64 = 16
Property(S): Intel = 16
Property(S): PhysicalMemory = 2811
Property(S): VirtualMemory = 5190
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = NickG
Property(S): UserSID = S-1-5-21-2222044800-3831731684-518057094-1005
Property(S): UserLanguageID = 1033
Property(S): ComputerName = NICK-PC
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 22
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 18:04:17
Property(S): MsiNetAssemblySupport = 4.0.30319.17929
Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): USERNAME = nick
Property(S): DATABASE = C:\Windows\Installer\4c6089f.msi
Property(S): OriginalDatabase = C:\Autodesk\WI\Autodesk 3ds Max 2014\x64\max\3dsMax2014.msi
Property(S): UILevel = 2
Property(S): MsiUISourceResOnly = 1
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = C:\Autodesk\WI\Autodesk 3ds Max 2014\x64\max\
Property(S): SourcedirProduct = {52B37EC7-D836-0409-0064-3C24BCED2010}
Property(S): MR_PORT_OK = 1
MSI (s) (1C:44) [18:04:17:347]: Note: 1: 1708
MSI (s) (1C:44) [18:04:17:347]: Note: 1: 2205 2: 3: Error
MSI (s) (1C:44) [18:04:17:347]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (1C:44) [18:04:17:347]: Note: 1: 2205 2: 3: Error
MSI (s) (1C:44) [18:04:17:347]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (1C:44) [18:04:17:347]: Product: Autodesk 3ds Max 2014 -- Installation failed.
MSI (s) (1C:44) [18:04:17:348]: Windows Installer installed the product. Product Name: Autodesk 3ds Max 2014. Product Version: 16.0.420.0. Product Language: 1033. Manufacturer: Autodesk. Installation success or error status: 1603.
MSI (s) (1C:44) [18:04:17:354]: Attempting to delete file C:\Windows\Installer\4c608a0.mst
MSI (s) (1C:44) [18:04:17:354]: Unable to delete the file. LastError = 32
MSI (s) (1C:44) [18:04:17:389]: Deferring clean up of packages/files, if any exist
MSI (s) (1C:44) [18:04:17:389]: Attempting to delete file C:\Windows\Installer\4c608a0.mst
MSI (s) (1C:44) [18:04:17:389]: MainEngineThread is returning 1603
MSI (s) (1C:60) [18:04:17:389]: No System Restore sequence number for this installation.
=== Logging stopped: 7/10/2013 18:04:17 ===
MSI (s) (1C:60) [18:04:17:391]: User policy value 'DisableRollback' is 0
MSI (s) (1C:60) [18:04:17:391]: Machine policy value 'DisableRollback' is 0
MSI (s) (1C:60) [18:04:17:391]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (1C:60) [18:04:17:394]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (1C:60) [18:04:17:394]: Restoring environment variables
MSI (s) (1C:60) [18:04:17:395]: Destroying RemoteAPI object.
MSI (s) (1C:78) [18:04:17:395]: Custom Action Manager thread ending.
MSI (c) (60:38) [18:04:17:400]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (60:38) [18:04:17:401]: MainEngineThread is returning 1603
=== Verbose logging stopped: 7/10/2013 18:04:17 ===
It's amazing how about a month after I post this, someone is trying to help. What ended up fixing this problem was a fresh installation of Windows 7. Though this is extreme, nobody from Autodesk was much help, I had called and spoken to live chat and nobody had any idea what was going on.
Sounds like you needed Microsoft Windows support, not Autodesk support.
Heres the full verbose log. If anyone has any ideas I would be grateful! im 1 day away from a dreaded windows 7 re install!
That log didn't appear to yield any helpful information that I could find.
Regardless of who could support this issue, Autodesk should have been able to identify the problem and inform me that I needed to speak with Microsoft. That's called good tech support. I'm a tech support guy, and I always provide alternate assistance when necessary. If it's something I cannot fix, I advise them of who can fix it. C'mon now..
Did you contact Autodesk support thru your Subscription support or your Value-Added Reseller? Or did you just post a question on this peer-to-peer forum?
@Anonymous wrote:Regardless of who could support this issue, Autodesk should have been able to identify the problem and inform me that I needed to speak with Microsoft. That's called good tech support. I'm a tech support guy, and I always provide alternate assistance when necessary. If it's something I cannot fix, I advise them of who can fix it. C'mon now..
Hi i have the same problem to install 3ds max 2013 64 bit.......i m using windows 7........i have downloaded the software from many other sites....but there is always the same problem........i don't know what to do.......should i re setup windows? i would b helpful if there is another way to fix this.....i m being very dissappointed..........here is the log file.........plz help me..........
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