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Member
Posts: 3
Registered: ‎04-03-2013
Message 1 of 4 (332 Views)

Internal Error 2738 installing LT 2013 - nothing fixes

332 Views, 3 Replies
04-03-2013 07:27 AM

Hello,

 

I am running into an Internal Error 2738 when I try to install LT 2013.  I have read through the other posts regarding this error and have tried all of the suggestions to correct this including running the Microsoft Fix It installer and I am still getting this error everytime I try to install.  I have turned this over to out IT department and they cannot get it to install correctly either.  I have let the install complete and once opened it freezes on the verifying license screen.  I am running Windows 7 64 bit.

 

Does anyone have any other suggestions to correct this issue so I can get this insalled on my PC?  It is getting pretty frustrating.

 

Thanks,

Member
Posts: 3
Registered: ‎04-03-2013
Message 2 of 4 (289 Views)

Re: Internal Error 2738 installing LT 2013 - nothing fixes

04-04-2013 03:45 AM in reply to: mjarvis

Hello,

 

I wanted to update the post I made yesterday regarding this 2738 error.  I did more searching yesterday for this error and came across a suggestion to run System File Checker (SFC) on my PC.  I ran SFC but it came back with nothing needing to be updated or fixed and all the files were intact.

 

Everything I have ran has come back fine and all the suggestions to assign VBScript to my user have been performed and I still cannot get LT 2013 to install correctly.

 

Has anyone had this much issue getting this error corrected?

 

Thanks for the assistance-

*Expert Elite*
TravisNave
Posts: 9,522
Registered: ‎01-14-2005
Message 3 of 4 (282 Views)

Re: Internal Error 2738 installing LT 2013 - nothing fixes

04-04-2013 06:41 AM in reply to: mjarvis

Autodesk has a KB on it here:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=15102758&linkID=9240617

 

For additional information, please consider using Search to assist in your resolution:

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Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
Posts: 3
Registered: ‎04-03-2013
Message 4 of 4 (279 Views)

Re: Internal Error 2738 installing LT 2013 - nothing fixes

04-04-2013 06:59 AM in reply to: TravisNave

Travis,

 

Thank you sending this over to me.  I found this previously and performed these actions - the problem is still there.  I have also ran the Microsoft Fix It provided in the post "Error 2738. Could not access VBScript run time for custom action" dated 10/5/12 and this did not fix the issue either.

 

Still trying to find a solution.

 

Thanks,

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