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Error 244 When trying to map PDF thumbnails

rob.batog
Contributor
Contributor

Error 244 When trying to map PDF thumbnails

rob.batog
Contributor
Contributor

Hi,

 

We're trying to map PDF thumbnails so that they display correctly in our Vault. It's not a new Vault so we have to map it manually. 

 

We're getting the following error: 

robbatog_0-1715149128586.png

 

 

I tried looking at the support articles, but there were none for this specific problem. What could be the reason for this?

 

Thanks,

 

Robert

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ihayesjr
Community Manager
Community Manager

@rob.batog 

What version of Vault are you using?




Irvin Hayes Jr
Sr. Product Manager
Autodesk, Inc.

Vault - Under the Hood Blog
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rob.batog
Contributor
Contributor

@ihayesjr 

We are currently on Vault 2024.2 Update for both client and server.

 

 

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ihayesjr
Community Manager
Community Manager

Please check your server logs to see if they provide more information about this error.




Irvin Hayes Jr
Sr. Product Manager
Autodesk, Inc.

Vault - Under the Hood Blog
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R_M_Olsson
Explorer
Explorer

For a work around, remove all thumbnail-mappings for Revit, then it will work.

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R_M_Olsson
Explorer
Explorer

For a work around remove all Revit thumbnail mappings, then it will work for PDF.

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Kent_Norling
Participant
Participant

Hi!
If you remove all Revit mappings to the Thumbnail property it will work.
My guess is if  you don´t have Revit installed the default Revit thumbnail mappings is the problem.

 

// Kent

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