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Error 244 When trying to map PDF thumbnails

6 REPLIES 6
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Message 1 of 7
rob.batog
365 Views, 6 Replies

Error 244 When trying to map PDF thumbnails

Hi,

 

We're trying to map PDF thumbnails so that they display correctly in our Vault. It's not a new Vault so we have to map it manually. 

 

We're getting the following error: 

robbatog_0-1715149128586.png

 

 

I tried looking at the support articles, but there were none for this specific problem. What could be the reason for this?

 

Thanks,

 

Robert

6 REPLIES 6
Message 2 of 7
ihayesjr
in reply to: rob.batog

@rob.batog 

What version of Vault are you using?




Irvin Hayes Jr
Sr. Product Manager
Autodesk, Inc.

Vault - Under the Hood Blog
Message 3 of 7
rob.batog
in reply to: ihayesjr

@ihayesjr 

We are currently on Vault 2024.2 Update for both client and server.

 

 

Message 4 of 7
ihayesjr
in reply to: rob.batog

Please check your server logs to see if they provide more information about this error.




Irvin Hayes Jr
Sr. Product Manager
Autodesk, Inc.

Vault - Under the Hood Blog
Message 5 of 7
R_M_Olsson
in reply to: rob.batog

For a work around, remove all thumbnail-mappings for Revit, then it will work.

Message 6 of 7
R_M_Olsson
in reply to: rob.batog

For a work around remove all Revit thumbnail mappings, then it will work for PDF.

Message 7 of 7
Kent_Norling
in reply to: rob.batog

Hi!
If you remove all Revit mappings to the Thumbnail property it will work.
My guess is if  you don´t have Revit installed the default Revit thumbnail mappings is the problem.

 

// Kent

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