AutoCad not Working nor Functioning

[mauricio_addor]

I installed my Autocad 2025 software but I can not use it. When I open it, it freezes and nothing can be clicked, nor can I close the software, unless I close it on Task Manager. The same happens on older versions. My version is the student one (free). How can I solve it?

[pendean]

Windows or MAC?
Did you restart your PC yet?
Did you try a different full-admin login in the OS, then test again?

[mauricio_addor]

It is Windows.

I have already restarted my PC, and followed several steps recommended by the Autodesk support links (AutoCAD freezes and nothing can be selected immediately after opening) and (How to perform a Clean Uninstall of Autodesk products on Windows).

I am the only user on my PC and, therefore, the administrator. I did the full admin login, run, etc.

My specs:

- ASUS motherboard X-570

- AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz
- RAM 64,0 GB

- Windows 11 Pro (22H2)

 

[TravisNave]

So it doesn't work under another user account either, like local administrator?

[Simon_Weel]

Any events logged in the Windows Eventlog?

[mauricio_addor]

@TravisNave unfortunately, nope.

@Simon_Weel No!

[pendean]

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@mauricio_addor wrote:

@TravisNave unfortunately, nope.

@Simon_Weel No!

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Next steps...

Here are ways to open a support case with Autodesk if you are on subscription to seek out Autodesk Support's help:
https://www.autodesk.com/support/account/manage/use/support#:~:text=com/plans.-,Contact%20support,-S...

and/or take your PC to a repair shop for assistance.