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Having downloaded and installed a trial Autocad LT, it finished so I purchased Autocad LT from the Autodesc Store 3 weeks ago (26/01/2015) and am still awaiting my product key! :-(. Here's my tale of frustration:
26/01/2015 - Purchased AutoCAD LT 2015 (annual Desktop Subscription with auto-renewal) o/n 9580118959
3/02/2015 - emailedhttps://knowledge.autodesk.com/contact-support to say I had not received my product key
3/02/2015 - recieved e-mail from autodesc store to say the serial number will not be emailed but I will recieve a 'welcome kit' (delivery method unspecified (I live in Australia)
8/02/2015 - emailed 'autodesk.uk@digitalriver.com' to say I had not recieved my 'welcome kit' and to please send me my product key by email.
15/02/2015 - recieved email from autodesc store appologising and saying they had lodged a ticket with Autodesc and that I would hear from them within 24-48 hours
16/02/2015 - recieve email from Autodesc store saying that they are trying to resolve but have not "reached a resolution" but will keep me "updated"
17/02/2015 - I am writing this in complete frustration with $712.84 gone from my account and drawings piling up
Why can't customers get their serial numbers and product keys immediately on purchase just like any other piece of software that you buy?
Unhappy customer
Solved! Go to Solution.