LMTOOLS fail to set DACL on new service

[Anonymous]

I have downloaded and installed the latest edition v11.13.1.2 Build 173302 x64_n6 on 3 brand new servers running Window 2012 R2. Installed using default suggested path and then started LMTOOLS to create a new service. When i am finished i click "Save Service" and get an error message.

---------------------------
Updating DACL Failed
---------------------------
Service has been created but failed to update the DACL settings of FlexNet Licensing Service. It will give problem for accessing TS features. Check whether FlexNet Licensing Service is correctly installed or not and delete and create this service again
---------------------------
OK  
---------------------------

There is no info in Event log or in LMTOOL log that can assist me in this matter.

I am loggen on as Administrator and have all rights.

[CRAengineer]

that one doesn't help my end and if i try to downgrade i get 'not a valid win32 application' on that other file

and I'm starting to think its the old server being an issue:

The Autodesk Network License Manager using the following operating systems:

Microsoft® Windows® Server 2012 R2 (64-bit)
Microsoft Windows Server 2012 (64-bit)
Microsoft Windows Server 2008 R2 (64-bit)
Microsoft Windows Server 2008 (32-bit and 64-bit)
Microsoft Windows 10 (32-bit and 64-bit)
Microsoft Windows 8 / 8.1 (32-bit and 64-bit)
Microsoft Windows 7 (32-bit and 64-bit)

Please refer to the accompanying readme file for feature limitations and installation instructions.

[CRAengineer]

ack, timed out editing previous post...

i do manage to get LMtools to run and able to read the license if i use version v11.9.0.0 build 87342 x64_n6 from a deployment suite from 2013

unfortunately, when I got t run a 2016 product it won't recognize a valid license server so i'm thinking its too old. i'll try and find a 2016 deployment and see if i can get the lmtools from there...

[Mark.Lancaster]

@CRAengineer

For 2015 and 2016 you need at least version  11.12.   However you can use the new version (11.13.1.2) as well.  It can be found here.

[CRAengineer]

unfortunately the 'new' version for 2017 doesn't work for our windows 2003 r2 x64 server... the download of 11.12.1.4 seemed like it should work but i kept getting errors of 'not a valid win32 build'  

yes, we're using x64... 

...so we downloaded 2016 again and installed the NLM fom there.... now we're at least back to having our 2016 products working.

as for 2017... we may nee to upgrade the server before we can get that going.

[jeff.lotan]

Using my two blogs I've haven't had any problems helping our customers, or getting our 5 internal license managers, get up and running on flexlm 11.13.1.2 as long as it was installed on a supported operating system.

DACL error:

http://blogs.rand.com/support/2016/04/autodesk-flex-license-manager-error-updating-dacl-failed.html

Unable to start the service:

http://blogs.rand.com/support/2016/04/flexlm-111312-unable-to-start-the-autodesk-service.html

Have a great night!  I am now on vacation until the 18th!

Jeff Lotan
Solution Center Sr. Technical Support Specialist
North America Solution Center
IMAGINiT Technologies

[rsalasidis]

Adding the 27005 did not work in my case

I still get the error 

19:56:44 (adskflex) Request denied: Client (11.13) newer than Vendor Daemon (11.12). (Version of vendor daemon is too old. (-83,21049:10054 ""))
19:56:44 (adskflex) Request denied: Client (11.13) newer than Vendor Daemon (11.12). (Version of vendor daemon is too old. (-83,21049:10054 ""))

[TravisNave]

Your error is stating that your adskflex.exe vendor file is too old.
Update to the 2017 version.

[rsalasidis]

Thanks - that worked - I had remnants of lmgrd.exe  adskflex.exe etc in the program files directory (even after unistalling).

I copied the c:\Autodesk\N..L..M contents to the program files directory and then it worked OK

[TravisNave]

Fantastic!

[scottmoyse]

---

@scott_baker wrote:

This warning dialog does not affect NLM because we don't use Trusted Storage (TS) in network license, both server and client sides.  It can be ignored without having to downgrade.

---

I just ignored it, and it worked. So people should try that before trying any of the work arounds in this thread. Thanks for all the great info everyone

[jeff.lotan]

Please see my blogs:

http://blogs.rand.com/support/2016/07/flexlm-versions-through-the-years.html

The newer version has some challenges that are easily worked around:

Have a great day!

Jeff Lotan
Sr. Technical Support Specialist
North America Solution Center
IMAGINiT Technologies

[Anonymous]

Worked for us!

Thanks,

Rich

jeff.lotan

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Re: LMTOOLS fail to set DACL on new service

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04-15-2016 10:48 AM in reply to: m.mees

I’ve resolved this problem on 2 different servers using this … and one of my co-workers had the same call this morning from another customer and I had her Save again and it worked. 

Autodesk Flex license manager error - Updating DACL Failed

If you are receiving this error with the new 11.13.1.2 license manager you are not alone.

I had a call on this and it also happened on one of my 2 servers that I upgraded to flexlm version 11.13.1.2. 

Situation:
I have downloaded and installed the latest edition v11.13.1.2 Build 173302 x64_n6 on 3 brand new servers running Window 2012 R2. Installed using default suggested path and then started LMTOOLS to create a new service. When i am finished i click "Save Service" and get an error message.

---------------------------
Updating DACL Failed
---------------------------
Service has been created but failed to update the DACL settings of FlexNet Licensing Service. It will give problem for accessing TS features. Check whether FlexNet Licensing Service is correctly installed or not and delete and create this service again
---------------------------
OK 
---------------------------

Solution:

This resolution worked on the above clients server and mine.

1. Click Ok on the dialog box.
2. Click Save again.  

This time we did not receive the error message.

1. Go to the Start/Stop/Reread tab
2. Click Start Server
3. Verify you have licenses by clicking "Perform Status Enquiry" on the "Server Status" tab.

Worked!!

Contact us to learn more about Autodesk programs.

Training: http://www.imaginit.com/training/options/overview
Sales: http://www.imaginit.com/about/offices-training-centers
Technical Support: 888-528-4765 http://www.imaginit.com/support/overview

Best regards,

Jeff Lotan

Sr. Tech Support Specialist/SAM Engagement Specialist

North America Solution Center

IMAGINiT Technologies

[Anonymous]

I’ve resolved this problem on 2 different servers using this … and one of my co-workers had the same call this morning from another customer and I had her Save again and it worked. 

Autodesk Flex license manager error - Updating DACL Failed

If you are receiving this error with the new 11.13.1.2 license manager you are not alone.

I had a call on this and it also happened on one of my 2 servers that I upgraded to flexlm version 11.13.1.2. 

Situation:
I have downloaded and installed the latest edition v11.13.1.2 Build 173302 x64_n6 on 3 brand new servers running Window 2012 R2. Installed using default suggested path and then started LMTOOLS to create a new service. When i am finished i click "Save Service" and get an error message.

---------------------------
Updating DACL Failed
---------------------------
Service has been created but failed to update the DACL settings of FlexNet Licensing Service. It will give problem for accessing TS features. Check whether FlexNet Licensing Service is correctly installed or not and delete and create this service again
---------------------------
OK 
---------------------------

Solution:

This resolution worked on the above clients server and mine.

1. Click Ok on the dialog box.
2. Click Save again.  

This time we did not receive the error message.

1. Go to the Start/Stop/Reread tab
2. Click Start Server
3. Verify you have licenses by clicking "Perform Status Enquiry" on the "Server Status" tab.

Worked!!

Contact us to learn more about Autodesk programs.

Training: http://www.imaginit.com/training/options/overview
Sales: http://www.imaginit.com/about/offices-training-centers
Technical Support: 888-528-4765 http://www.imaginit.com/support/overview

Best regards,

Jeff Lotan

Sr. Tech Support Specialist/SAM Engagement Specialist

North America Solution Center

IMAGINiT Technologies

[jeff.lotan]

I'm glad that worked for you Rich! Have a great day.

Best regards,

Jeff Lotan
Sr. Tech Support Specialist
North America Solution Center
IMAGINiT Technologies
T: 888.528.4765
Email: productivitynow@rand.com
www.imaginit.com

[Anonymous]

Can you send me the screenshot on how you have created the new license, please?

[jeff.lotan]

Hi Mike,

You can use this Autodesk kb article to walk you through generating a network license:
https://knowledge.autodesk.com/customer-service/network-license-administration/get-ready-network-lic...


Best regards,

Jeff Lotan
Sr. Tech Support Specialist
North America Solution Center
IMAGINiT Technologies
T: 888.528.4765
Email: productivitynow@rand.com
www.imaginit.com

[Darin.Green]

If you have trouble generating the new license as Jeff pointed out, reach out to Autodesk using one of the following methods:

• Online Request: New: Get an Activation Code
• Phone: (866) 681-4359
• Chat: Online

[nestorgb]

Please, try to change permissions to the log file and to the folder of the log.

[Anonymous]

---

@Anonymous wrote:

Here's the actual download:

https://knowledge.autodesk.com/sites/default/files/file_downloads/nlm11.12.1.4_ipv6_Win64.exe

---

Thanks Darin. This answer solved my issue when I tried to install the Autodesk 2017 license server from the AutoCAD 2017 install media on a Windows Server 2012 R2 server.

[Anonymous]

This worked.  Thanks!

[jeff.lotan]

I'm glad I could help.

Best regards,

Jeff Lotan
Sr. Tech Support Specialist
North America Solution Center
IMAGINiT Technologies
T: 888.528.4765
Email: productivitynow@rand.com
www.imaginit.com