Need help

[Anonymous]

hi i just started useing 360 and now the app will not start up what can i do ? thanks Ervin Adams

[innovatenate]

Are you getting an error message? What happens when you try to start the application?

Thanks,

[Anonymous]

no it just will not start up at all.

[innovatenate]

Do you know if the update that was just released has been installed yet? If not could you post the installation log file here for review?

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Una...

You may also try the suggestion in the below link to see if it helps.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

Occasionally a graphics crash will be pretty quiet.. Are you running on Windows? If so, have you recently updated the graphics driver?

Thanks,

[RajkumarIlanchelian]

Did you do a fresh install or did you update to the latest build we deployed today? Also are you trying to launch from a shortcut that you created?

[Anonymous]

Yes i just download it today  i am trying to update my pc now 




Sent via the Samsung Galaxy S™II Skyrocket™ an AT&T 4G LTE smartphone.