Maya 2018 fatal error, attempting to save in error

[Anonymous]

 Im using Maya 2018 student version and whenever i try to load anything, blank scenes, full scenes and new scenes the program will simply not load and instead display a fatal error message in the output box. i have tried numerous methods to solve this including performing a clean uninstall/reinstall, altering the system environment, adding it to my nvidia control panel and finally attempting to install new drivers. None of them worked and now im at a loss, any help would be appreciated. the attached image is a screencap of the error.

[Anonymous]

OK, thank you for your help!

[Anonymous]

Hello,

Same problem here... I downgraded my driver version to the 382.33, and reset the maya prefs folder, without success...

BTW, my graphic card is a GeForce GTX 1060.

A friend has the exact same config (Razer Blade), and Maya is running fine with a more recent version of the NVidia drivers (388.73).

Initialized VP2.0 renderer {
  Version : 2016.11.35.12. Feature Level 5.
  Adapter : GeForce GTX 1060/PCIe/SSE2
  Vendor ID: 4318. Device ID : 6427
  Driver : .
  API : OpenGL V.4.6.
  Max texture size : 16384 * 16384.
  Max tex coords : 32
  Shader versions supported (Vertex: 5, Geometry: 5, Pixel 5).
  Shader compiler profile : (Best card profile)
  Active stereo support available : 0
  GPU Memory Limit : 6144 MB.
  CPU Memory Limit: 15462.4 MB.
}
OpenCL evaluator is attempting to initialize OpenCL.
Detected 2 OpenCL Platforms:
 0: Intel(R) Corporation. Intel(R) OpenCL. OpenCL 2.0 .
 Supported extensions: cl_intel_dx9_media_sharing cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_d3d11_sharing cl_khr_depth_images cl_khr_dx9_media_sharing cl_khr_fp64 cl_khr_gl_sharing cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_icd cl_khr_image2d_from_buffer cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_spir
 1: Intel(R) Corporation. Intel(R) OpenCL. OpenCL 2.0 .
 Supported extensions: cl_intel_dx9_media_sharing cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_d3d11_sharing cl_khr_depth_images cl_khr_dx9_media_sharing cl_khr_fp64 cl_khr_gl_sharing cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_icd cl_khr_image2d_from_buffer cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_spir
OpenCL evaluator failed to find OpenCL device with vendor NVIDIA Corporation.
Stack trace:
  dxgi.dll!CompatString
  dxgi.dll!CompatString
  dxgi.dll!CreateDXGIFactory2
  dxgi.dll!CompatString
  dxgi.dll!DXGIGetDebugInterface1
  dxgi.dll!DXGIGetDebugInterface1
  nvoglv64.dll!DrvPresentBuffers
  nvoglv64.dll!DrvPresentBuffers
  nvoglv64.dll!DrvPresentBuffers
  nvoglv64.dll!DrvPresentBuffers
  nvoglv64.dll!DrvPresentBuffers
  nvoglv64.dll!DrvPresentBuffers
  nvoglv64.dll!DrvPresentBuffers
  nvoglv64.dll!DrvPresentBuffers
  nvoglv64.dll!DrvValidateVersion
  nvoglv64.dll!DrvPresentBuffers
  nvoglv64.dll!DrvPresentBuffers
  nvoglv64.dll!DrvPresentBuffers
  nvoglv64.dll!DllMain
  nvoglv64.dll!DllMain
  nvoglv64.dll!DllMain
  nvoglv64.dll!DllMain
  nvoglv64.dll!DrvSwapLayerBuffers
  nvoglv64.dll!DllMain
  nvoglv64.dll!DrvValidateVersion
  KERNEL32.DLL!BaseThreadInitThunk
  ntdll.dll!RtlUserThreadStart

Fatal Error. Attempting to save in C:/Users/PHILIP~1.EHR/AppData/Local/Temp/philippe.ehrhart.20180316.1112.ma

[Anonymous]

Hi,

I have the same problem and tried the clean uninstall, running the application as administrator and launching maya from switch users. My Graphics card is also GeForce GTX 1060 and the error still persists...

Please help me rectify this issue!

[Anonymous]

Same here, Fatal Error, Attempting to save in C:/User/... etc. at the first student's installation.

When I lunch Maya the error's windows appears.

I have Gtx1080 driver 391.35

Windows 10 home

i7 7820hk

I need some URGENT help to install

[Anonymous]

I have Gtx1080 driver 391.35

---

Update: 

I do a clean install of drivrer 388.43 downgrade from 391.35, still nothing.

I tryed to install 2018.2 pack, still nothing.

[sean.heasley]

Hi @Anonymous

Did you try a clean uninstall/reinstall of Maya?

[Anonymous]

---

@sean.heasleywrote:

Hi @Anonymous

Did you try a clean uninstall/reinstall of Maya?

---

Yes, but the problem remain the same.

Now I resetted my pc to defalt settings and try to reinstall as first programs.

[Anonymous · Accepted solution]

Update:

Reset pc to factory settings;

Update GeForce Gtx1080 to 388.43 driver;

Launch as administrator Autodesk_Maya_2018_wi_en-US_setup_webinstall;

allow permission to pass Windows firewall;

launch Maya 2018 Students version and finally works.

Install Maya_2018_2_Update as administrator and works.

Thanks

[Anonymous]

i have the same problem

finaly i fix it 

my english is not very well

first

i have two video card 

1.intel 630 on board 

2.nvidia 1060

you can test input your vga or dvi cable into motherboard

and donot  input any  cable to video card

then put on power into windows

open maya

if maya can be open

you will find like this?

OpenCL evaluator is attempting to initialize OpenCL.

Detected 2 OpenCL Platforms: 

 0: Intel(R) Corporation. Intel(R) OpenCL. OpenCL 2.1 .

Choosing OpenCL Device Intel(R) HD Graphics 630 or any onboard video card? .  Device Type: GPU  Device is available.

then close maya and restart to motherboard bios try to use pcie video card become the main video ouput

into windows open maya and test

if opencl device in onboard device 

del the driver

make sure the video card in only one driver

thank you

[sean.heasley]

Hi @Anonymous

Glad you got it working! Thank you as well for posting the steps you took to fix it and marking them as the solution!

[Anonymous]

i have a geforce gt 730 in my pc and maya keeps doign this : https://youtu.be/9CMs5OGSf1w   is there a driver i can use to fix it the ge force drive first posted keeps coming up with can not find compatible hardware/ software when i  try install it.

note:

i have tried clean uninstall and reinstall multiple times

i have tried running it in admin mode (( although already on an admin account))

i have tried older versions of maya such as 2017 as well as 2018.

[Anonymous]

do you have any on board video card ? like intel 630?

if you have 

you can try to input your video cable to the motherboard the open maya 

[Anonymous]

Hi @sean.heasley,

I'm getting the same fatal error when I open Maya. This happens in both Maya 2017 & Maya 2018.

System Configuration:

OS - Windows 10 x64

Intel Core i3 - 7100 3.90 GHz

RAM 4 Gb

Graphics Card - GeForce GT 1030

I've installed latest graphics drivers for GT 1030 - version 391.35, but the error still comes.

See screenshot:

391.35

I also tried to search whether my card is certified by autodesk or not!

but I did not find my graphics card from this document:

https://knowledge.autodesk.com/sites/default/files/HardwareCertificationResults_Maya2018_v01a.pdf

I want to know, what is the solution to solve this fatal error?

Looking forward to your response.

[sean.heasley]

Hi @Anonymous

Thanks for posting the video of your crash!

I saw that an Autodesk CER Error report popped up that you closed out of. When you get a chance, can you please fill out that form and let me know what the CER number is?

This will allow me to look up your crash in our log and I can try and narrow down your issue.

Hi @Anonymous

Your card isn't supported so it's possible that is why Maya won't launch on your machine. By chance are you getting the same error report seen in @Anonymous's video above? If so please fill out the report as well and let me know the CER number!

[Anonymous]

Hi @sean.heasley,

Yes, I'm facing same problem as @Anonymous, Fatal error dialog comes as I open Maya.

I just purchased my graphic card GT 1030 before 2 days.

Before I purchase graphics card, I've go through this post:

https://www.quora.com/Is-a-GeForce-GT1030-enough-for-Maya-and-3D-Max

At this point, what should I do to get rid of this error! Very bad situation!

Looking forward to your response.

[sean.heasley]

Hi @Anonymous

What I meant was are you seeing this error report?

If so please fill it out and let me know what the CER Number is.

If you aren't receiving that error there's a few things you may want to try.

You'll want to make sure the GPU drivers are up to date for your 1030 gpu.

Steps to update your drivers can be found here!

You also may want to perform a clean uninstall/reinstall of Maya.

Also, please make sure you install and run Maya as an admin.

Let me know if anything changes!

[sean.heasley]

Hi @Anonymous

Just wanted to check in to see how things were going. Are you still having this issue?

If your issue is resolved, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[Anonymous]

Sadl;y could not fix issues with 2017/18 but managed to get older versions working so used those.

[Anonymous · Accepted solution]

Hi @sean.heasley,

Thanks for the response.

I glad to inform that 'fatal error' problem is solved.

I performed following steps:

1) I formatted the OS which was Windows 10 x64,

2) Cleaned my hard drive & made new partitions in HDD with Command prompt - 

https://youtu.be/6FaDCq6z_U0?list=PLW5y-yS9toS1DWr-uoHW0CPtCUVwKt7ql

3) I installed Windows 8.1 x64

4) Update latest drivers - 391.35

5) Then installed Maya 2017.

Now, Maya 2017 is running fine. And I see that all drivers of graphics card GT 1030 are up to date.

Thank you for support.

Thanks,

Nikunj

[Anonymous]

Hi @sean.heasley,

I needed to clean entire HDD, bcoz I was getting error - 'windows cannot be installed to this disk the selected disk is of the gpt partition style'. so I thought to clean up everything on HDD.

But it may possible for other users that just format just C drive where current OS installed, and give a try for installing Windows 7/8/8.1 OS.

Replacing OS to windows 7/8/8.1 can be the fix to this fatal error. 

Nikunj