Maya 2018 fatal error, attempting to save in error

[Anonymous]

 Im using Maya 2018 student version and whenever i try to load anything, blank scenes, full scenes and new scenes the program will simply not load and instead display a fatal error message in the output box. i have tried numerous methods to solve this including performing a clean uninstall/reinstall, altering the system environment, adding it to my nvidia control panel and finally attempting to install new drivers. None of them worked and now im at a loss, any help would be appreciated. the attached image is a screencap of the error.

[Anonymous]

i just downloaded the update it didnt work also my maya 2017 doesnt work as well

[sean.heasley · Accepted solution]

Hi @Anonymous

Our official driver version for GTX cards is 382.33.

When you get a chance, could you uninstall your current driver and download this one? You can find a download link to it here!

Let me know if it works!

[Anonymous]

that fixed it! thank you youve been so helpful i was really worried it wouldnt get fixed! thank you very much!

[sean.heasley]

Awesome! I'm glad it worked for you !

[Anonymous]

hi,

I have exactly the same problem with error in maya 2018 and  nothing seems to work, however my graphic card is  AMD FireProW5100 (FireGL v) Graphic Adapter.  Is there any solution in that case

[sean.heasley]

Hi @Anonymous

Our certified driver version for that card is 17.Q4.

Can you please check to see if you are on that driver version and if not, please either update or rollback to it and see if that resolves your issue?

[Anonymous]

hi @sean.heasley
I did install update however the  problem still persist. I managed to copie the info from  script editor that might help to identify the problem. here is the text:
}
OpenCL evaluator is attempting to initialize OpenCL.
Detected 1 OpenCL Platforms:
 0: Advanced Micro Devices, Inc.. AMD Accelerated Parallel Processing. OpenCL 2.1 AMD-APP (2527.7).
 Supported extensions: cl_khr_icd cl_khr_d3d10_sharing cl_khr_d3d11_sharing cl_khr_dx9_media_sharing cl_amd_event_callback cl_amd_offline_devices
OpenCL evaluator choosing OpenCL platform Advanced Micro Devices, Inc..
Choosing OpenCL Device Bonaire.  Device Type: GPU  Device is available.

Turtle Renderer 2018.0.0
Running Turtle startup script
00:00:02  1682MB ERROR   | [mtoa.attr] Unable to create extension attribute objectSet.aiOverride

API error detected in plugins\mtoa\attributes\AttrHelper.cpp at line 1303
: (kInvalidParameter): Object is incompatible with this method
Stack trace:
  OGSRender.dll!OGSMayaSimpleConsolidatedWorld::InitializeInternalScenes
  OGSRender.dll!OGSMayaConsolidationInfo::UpdateTargetMatrix
  OGSRender.dll!OGSObjectManager::UpdateMatrix
  OGSMayaBridge.dll!OGSMayaGeometryEvaluator::setNodeTransform
  OGSMayaBridge.dll!OGSMayaNURBSCurveInfo::~OGSMayaNURBSCurveInfo
  OGSMayaBridge.dll!OGSMayaDagObjectEvaluator::doDGTransform
  OGSMayaBridge.dll!OGSDagItem::transformUpdate
  OGSMayaBridge.dll!OGSDagItem::worldMatrixChanged
  DataModel.dll!TdagObjectDrawUpdate::setDrawDbDirty
  DataModel.dll!TshapeDrawUpdate::setDrawDbDirty
  DataModel.dll!TgeometryShapeDrawUpdate::setDrawDbDirty
  Poly.dll!TiteratorWrapperFwd:constiteratordescriptor> >::operator++
  DataModel.dll!TdagObject::postEvaluation
  Poly.dll!TmeshShape::postEvaluation
  DependEngine.dll!TevaluationNode::callPostEvaluate
  DependEngine.dll!TevaluationNode::taskEvaluation
  tbb.dll!tbb::interface7::internal::task_arena_base::internal_execute
  DependEngine.dll!TevaluationNode::nodeTopologyKeyInternal
  DependEngine.dll!TevaluationNode::nodeTopologyKeyInternal
  DependEngine.dll!TexecutionNode::schedulingNodeReset
  tbb.dll!tbb::interface7::internal::task_arena_base::internal_wait
  tbb.dll!tbb::interface7::internal::task_arena_base::internal_wait
  tbb.dll!tbb::task_scheduler_init::terminate
  tbb.dll!tbb::internal::thread_yield_v3
  tbb.dll!tbb::internal::thread_yield_v3
  ucrtbase.DLL!_crt_at_quick_exit
  kernel32.dll!BaseThreadInitThunk
  ntdll.dll!RtlUserThreadStart

Fatal Error. Attempting to save in C:/Users/Joanna/AppData/Local/Temp/Joanna.20180115.0355.ma






:constiteratordescriptor>

[Anonymous]

hi @sean.heasley

I did install update however the  problem still persist. I managed to copie the info from  script editor that might help to identify the problem. I attached the immage with the message at crash. Please let me know if there is any solution.

Thx J

.

[Anonymous]

hi @sean.heasley

I did install update however the  problem still persist. I managed to copie the info from  script editor that might help to identify the problem. I attached the immage with the message at crash. Please let me know if there is any solution.

Thx J

.

[mspeer]

Hi!

Make sure to use:

1. the latest Maya update

2. The correct graphic card driver version as @sean.heasley mentioned

3. Try a reset of your preferences.
Rename the folder prefs in folder 2018 to something like prefs_backup, or to reset everything, the folder 2018 to 2018_backup (or even the maya folder to maya_backup). Maya creates new folders (don't copy preferences from previous Maya versions). Detailed at:
https://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Reset-May...

[sean.heasley]

Hi @Anonymous

I'm just checking in to see if you need more help with this. Did the suggestion that @mspeer provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[Anonymous]

Hi all, 

I have the same problem. I had a Nvidia Geforce GT 740M with the version 376.54 but suddenly Maya 2018 (update 2) stopped working. So I update the controller with the driver version 390.77, but not work

Many thanks,

Elisa

This is the error:

Initialized VP2.0 renderer {

  Version : 2016.11.35.12. Feature Level 5.

  Adapter : GeForce GT 740M/PCIe/SSE2

  Vendor ID: 4318. Device ID : 358

  Driver : .

  API : OpenGL V.4.5.

  Max texture size : 16384 * 16384.

  Max tex coords : 32

  Shader versions supported (Vertex: 5, Geometry: 5, Pixel 5).

  Shader compiler profile : (Best card profile)

  Active stereo support available : 0

  GPU Memory Limit : 2112 MB.

  CPU Memory Limit: 15427.5 MB.

}

OpenCL evaluator is attempting to initialize OpenCL.

Detected 2 OpenCL Platforms: 

 0: Intel(R) Corporation. Intel(R) OpenCL. OpenCL 1.2 .

 Supported extensions: cl_intel_dx9_media_sharing cl_khr_byte_addressable_store cl_khr_d3d11_sharing cl_khr_dx9_media_sharing cl_khr_gl_sharing cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_icd cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics

 1: NVIDIA Corporation. NVIDIA CUDA. OpenCL 1.2 CUDA 8.0.0.

 Supported extensions: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d9_sharing cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts

OpenCL evaluator choosing OpenCL platform NVIDIA Corporation.

Choosing OpenCL Device GeForce GT 740M.  Device Type: GPU  Device is available.

Stack trace:

Fatal Error. Attempting to save in C:/Users/Elisa/AppData/Local/Temp/Elisa.20180211.1750.ma

Also the error: Display driver stopped working and has recovered

[alex.murias]

Hi @sean.heasley

I'm having this problem and i tried all the fixes that you proposed.

Fatal error, attempting to save in bla bla

Latest Maya2018 educational licence

I got Windows 10 1709

1070 GTX ver. 382.33

i7 7700k

I dont know what can i do to fix this...

can you bring me some help? 

Thank you very much!

[sean.heasley]

Hi @alex.murias

Have you tried changing your driver version? Your post says you have version 382.33 but our certified version for the 1070 is version 388.43.

When you get a chance, please uninstall your current GPU drivers and install version 388.43 which can be found here!

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Kudos are greatly appreciated. Everyone likes a thumbs up!

[Anonymous]

Hi @sean.heasley

I'm having the same problem and I have tried to uninstall mycurrent GPU drivers and install version 388.43 but it still doesn't work. Could you please check my post here and give me more suggestions on how to solve the problem? Thank you so much!

[sean.heasley]

Hi @Anonymous

I took a look at that your post and I have one idea you could try.

Have you checked to see if your firewall or antivirus is blocking Maya? If so, please make sure Maya is allowed through and you could also try launching as an admin.

Let me know if anything changes!

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Kudos are greatly appreciated. Everyone likes a thumbs up!

[Anonymous]

Hi @sean.heasley

I have tried to disable windows firewall and defender and also tried to launch Maya as an admin but it still doesn't work. I tried to install eariler 382.33 driver and it works. Could you tell me the latest driver supported for GTX970M for Maya 2018? Thank you!

[sean.heasley]

Hi @Anonymous

We don't officially support the 970M gpu.

Did the 382.33 driver work for you?

[Anonymous]

Hi @sean.heasley

382.33 driver works but I just not sure if there is any newer version that supports GTX970M for Maya 2018 since 382.33 driver has been a little bit too old.

[sean.heasley]

Hi @Anonymous

At the moment that is your best bet to work with Maya.

You could try updating your GPU driver to a more recent version but we can't guarantee you won't see any issues with Maya.

Please let me know if this information is helpful or if you need any more assistance!