Mouse scrolling not zooming in/out after April update

[GeoffPacker7777]

Middle mouse scrolling not zooming in after April 2019 update during in mid command, eg extrude or sweep, I can't zoom in with the scroll wheel on my mouse. Double tapping the middle mouse zooms out, but have to use the view commands at base of view-port in order to zoom.

[GeoffPacker7777]

Middle mouse scrolling not zooming in after April 2019 update during in mid command, eg extrude or sweep, I can't zoom in with the scroll wheel on my mouse. Double tapping the middle mouse zooms out, but have to use the view commands at base of view-port in order to zoom.

[subversivespeed]

And, yes< I was using a logitech device and so the zooming seems to be ok now. Just the 3dmouse issues..

As far as the threads, I didn't know if you all wanted new threads for every issue or simply find a related thread and reopen the issue. Ill start a new thread from now on.

[subversivespeed]

And, yes< I was using a logitech device and so the zooming seems to be ok now. Just the 3dmouse issues..

As far as the threads, I didn't know if you all wanted new threads for every issue or simply find a related thread and reopen the issue. Ill start a new thread from now on.

[Anonymous]

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One last thing, let's be sure your mouse navigation mode is what you want: Go to ?Help > Quick Setup, what navigation mode are you using? (under item 2, what application is listed)

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I've just checked this and using each of the different options I get the same result. It looks like the option for "other" is what I was using previously but this has no effect.

Also closing and reopening Fusion360 I see the option reverts back to New to Cad.

Previously I had zero issues with this or another of the same mouse while using F360 and now it has been 100% of the times since last week (i clicked to accept an update within the past couple of weeks). But I will see if I can get another mouse to try today.

[Anonymous]

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One last thing, let's be sure your mouse navigation mode is what you want: Go to ?Help > Quick Setup, what navigation mode are you using? (under item 2, what application is listed)

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I've just checked this and using each of the different options I get the same result. It looks like the option for "other" is what I was using previously but this has no effect.

Also closing and reopening Fusion360 I see the option reverts back to New to Cad.

Previously I had zero issues with this or another of the same mouse while using F360 and now it has been 100% of the times since last week (i clicked to accept an update within the past couple of weeks). But I will see if I can get another mouse to try today.

[Phil.E]

@subversivespeed  I only mean that if the original thread is not the issue you are having, and in this case it's not at all the same problem, then make a new post. Other forum customers will have an easier time finding new issues that match the problem they are having. In this case you are making a post for those people first, and someone like me will find it anyway, so everyone wins.

Regarding Win 7 or Win 10 support in the 3D connexion drivers, I can't comment. I can only guess that 3Dconnexion may not be testing or developing for Win 7 because it will expire in January when Microsoft drops support for it. Here is their forum board https://www.3dconnexion.com/forum/ if you want to inquire with them. You might also check if your spacemouse drivers are up to date.

[Phil.E]

@subversivespeed  I only mean that if the original thread is not the issue you are having, and in this case it's not at all the same problem, then make a new post. Other forum customers will have an easier time finding new issues that match the problem they are having. In this case you are making a post for those people first, and someone like me will find it anyway, so everyone wins.

Regarding Win 7 or Win 10 support in the 3D connexion drivers, I can't comment. I can only guess that 3Dconnexion may not be testing or developing for Win 7 because it will expire in January when Microsoft drops support for it. Here is their forum board https://www.3dconnexion.com/forum/ if you want to inquire with them. You might also check if your spacemouse drivers are up to date.

[Phil.E]

@Anonymous Thanks for making that dedicated post. I'm sure someone with the same mouse or similar will have some advice. Feel free to tag me in that if you don't get any good answers.

Let me know what you find with another mouse. (if you have a local Goodwill thrift store, or similar establishment, dell and hp mice are a couple bucks).

[Phil.E]

@Anonymous Thanks for making that dedicated post. I'm sure someone with the same mouse or similar will have some advice. Feel free to tag me in that if you don't get any good answers.

Let me know what you find with another mouse. (if you have a local Goodwill thrift store, or similar establishment, dell and hp mice are a couple bucks).

[subversivespeed]

Apparently the 3d connexion driver became corrupted.. I reinstalled and it recovered. 

[subversivespeed]

Apparently the 3d connexion driver became corrupted.. I reinstalled and it recovered. 

[cooperAL5P5]

Hmm, it seems this isn't a current issue, but I am experiencing it somehow. My mouse wheel on my Logitech MX Anywhere 2S suddenly started scrolling instead of zooming. If I hold Shift, the wheel zooms, or if Caps Lock is activated, it will zoom.

Troubleshooting I've tried:

- restarting the app and my computer

- changing the "Pan, Zoom, and Orbit" setting (it's on Tinkercad, but I've tried others to no avail)

- seeing if anything in the Logitech Options driver app is amiss (you can't change the function of the scroll wheel though)

I am running macOS Mojave (10.14.6), latest version of Fusion I think (2.0.7438), using just one monitor. Attached is a screencast, if that helps with getting the mouse data.

Any idea what is causing this and how to fix?

[cooperAL5P5]

Hmm, it seems this isn't a current issue, but I am experiencing it somehow. My mouse wheel on my Logitech MX Anywhere 2S suddenly started scrolling instead of zooming. If I hold Shift, the wheel zooms, or if Caps Lock is activated, it will zoom.

Troubleshooting I've tried:

- restarting the app and my computer

- changing the "Pan, Zoom, and Orbit" setting (it's on Tinkercad, but I've tried others to no avail)

- seeing if anything in the Logitech Options driver app is amiss (you can't change the function of the scroll wheel though)

I am running macOS Mojave (10.14.6), latest version of Fusion I think (2.0.7438), using just one monitor. Attached is a screencast, if that helps with getting the mouse data.

Any idea what is causing this and how to fix?

[cooperAL5P5]

Just an update, I've tried two other mice, both non-Logitech mice, and the behavior is exactly the same. I see my screencast didn't post either, including it here. Would really appreciate any help on this, constantly toggling my Caps Lock on and off has been driving me crazy.

 

[cooperAL5P5]

Just an update, I've tried two other mice, both non-Logitech mice, and the behavior is exactly the same. I see my screencast didn't post either, including it here. Would really appreciate any help on this, constantly toggling my Caps Lock on and off has been driving me crazy.

 

[Phil.E]

This has to be one of the strangest things I've ever seen. All indications are that your hardware is interpreting scrolling of the mouse wheel as panning events in Fusion. You can see in the video that as it pans, it shows the wheel as active.

But it's not really panning, it appears to be "scrolling" the Fusion application window, like a web page.

The fact that you can hold down a modifier key indicates further that some setting is in effect on your system that is messing with normal mouse key events.

Can you look on your system preferences and see what caps lock is set to do?

1. Open “System Preferences” from the  Apple menu.
2. Click on “Keyboard”
3. In the lower right corner, click on “Modifier Keys…”
4. Click on the pull-down menu next to “Caps Lock Key” 

This might point in the right direction.

Thanks,

[Phil.E]

This has to be one of the strangest things I've ever seen. All indications are that your hardware is interpreting scrolling of the mouse wheel as panning events in Fusion. You can see in the video that as it pans, it shows the wheel as active.

But it's not really panning, it appears to be "scrolling" the Fusion application window, like a web page.

The fact that you can hold down a modifier key indicates further that some setting is in effect on your system that is messing with normal mouse key events.

Can you look on your system preferences and see what caps lock is set to do?

1. Open “System Preferences” from the  Apple menu.
2. Click on “Keyboard”
3. In the lower right corner, click on “Modifier Keys…”
4. Click on the pull-down menu next to “Caps Lock Key” 

This might point in the right direction.

Thanks,

[cooperAL5P5]

Much thanks for the help. 🙏

Checked in my Keyboard settings in System Preferences, and Caps Lock Key is set to Caps Lock, so I don't think that's quite it.

I have an app called BetterTouchTool installed that does allow for custom keyboard and mouse functionality, but quitting that (which does fully disable it from running in the background) does not fix the issue, even after restarting Fusion. Plus, the mouse zoom used to work before even with BTT on. Pretty sure it's not the issue.

In System Prefs > Security & Privacy > Privacy tab, I tried unchecking all the things that have Accessibility access, also did nothing.

Scratching my head over here. My computer is pretty stable, and I keep it pretty clean. I've never seen any strange mouse-wheel or keyboard behavior in any other apps.

[cooperAL5P5]

Much thanks for the help. 🙏

Checked in my Keyboard settings in System Preferences, and Caps Lock Key is set to Caps Lock, so I don't think that's quite it.

I have an app called BetterTouchTool installed that does allow for custom keyboard and mouse functionality, but quitting that (which does fully disable it from running in the background) does not fix the issue, even after restarting Fusion. Plus, the mouse zoom used to work before even with BTT on. Pretty sure it's not the issue.

In System Prefs > Security & Privacy > Privacy tab, I tried unchecking all the things that have Accessibility access, also did nothing.

Scratching my head over here. My computer is pretty stable, and I keep it pretty clean. I've never seen any strange mouse-wheel or keyboard behavior in any other apps.

[Phil.E]

I would hope someone else would confirm it by now, so it doesn't seem like a general issue.  You have posted this three times now. Hundreds of views, and nobody has spoken up. The chances that this is local on your hardware are high. And it's not related to mouse type, so drivers or settings remain suspect. I'll try to find more information for you.

[Phil.E]

I would hope someone else would confirm it by now, so it doesn't seem like a general issue.  You have posted this three times now. Hundreds of views, and nobody has spoken up. The chances that this is local on your hardware are high. And it's not related to mouse type, so drivers or settings remain suspect. I'll try to find more information for you.

[cooperAL5P5 · Accepted solution]

Aha, I figured it out. The Native Trackpad add-in this support article took me to was the culprit. I wish I had thought about that sooner. I had given my trackpad a try but ended up not liking it as much, even with that Add-in fix (which did fix all the trackpad problems). So when I went back to the mouse, I forgot I had installed that.

Thanks for your help, the comment about drivers and settings directed me to the root of the problem.

[cooperAL5P5 · Accepted solution]

Aha, I figured it out. The Native Trackpad add-in this support article took me to was the culprit. I wish I had thought about that sooner. I had given my trackpad a try but ended up not liking it as much, even with that Add-in fix (which did fix all the trackpad problems). So when I went back to the mouse, I forgot I had installed that.

Thanks for your help, the comment about drivers and settings directed me to the root of the problem.

[aleksanderwieneke]

Hi I'm having the exact same issue. When in mid-sketch I cannot zoom in. I've tried restarting both my laptop and fusion. I've tried minimizing Fusion,  changing my mouse settings from Solidworks, Fusion, other, etc. still no change. My mouse is a Logitech. However, I swapped mice already to a rapoo mouse, same problem. I've tried it with Google Chrome closed and open, the problem still occurs. I'm using a Windows 10. What can I do?

[aleksanderwieneke]

Hi I'm having the exact same issue. When in mid-sketch I cannot zoom in. I've tried restarting both my laptop and fusion. I've tried minimizing Fusion,  changing my mouse settings from Solidworks, Fusion, other, etc. still no change. My mouse is a Logitech. However, I swapped mice already to a rapoo mouse, same problem. I've tried it with Google Chrome closed and open, the problem still occurs. I'm using a Windows 10. What can I do?

[ryantgolden]

I am having the same issue and it is murdering my productivity.

[ryantgolden]

I am having the same issue and it is murdering my productivity.

[ryantgolden]

I figured out on my end what was going on. I un-checked enable camera pivot and it resolved it! 

[ryantgolden]

I figured out on my end what was going on. I un-checked enable camera pivot and it resolved it! 

[Phil.E]

When it comes to logitech mice, the problem is not the mouse hardware, it's the drivers. So if you tried another mouse and it used the logitech drivers you'd get the same results. 

Have you installed the latest Logitech drivers? Did you disable mouse wheel "left/right" "panning effect? (make the mouse wheel act only as an up/down button and wheel, not leaning left and right.)

[Phil.E]

When it comes to logitech mice, the problem is not the mouse hardware, it's the drivers. So if you tried another mouse and it used the logitech drivers you'd get the same results. 

Have you installed the latest Logitech drivers? Did you disable mouse wheel "left/right" "panning effect? (make the mouse wheel act only as an up/down button and wheel, not leaning left and right.)

[silverdynamicprops]

Thanks!

This problem randomly hit me this morning, no idea why I hadn't changed any setting or updated anything!

Anyway this fixed it.

[silverdynamicprops]

Thanks!

This problem randomly hit me this morning, no idea why I hadn't changed any setting or updated anything!

Anyway this fixed it.

[dewaine50]

Hey was this problem ever figured out in windows? I have a Razer Mamba and I can't zoom 

[dewaine50]

Hey was this problem ever figured out in windows? I have a Razer Mamba and I can't zoom 

[Phil.E]

Can you check this setting first?

[Phil.E]

Can you check this setting first?

[subversivespeed]

Yes mine is also a Razer and no... It still doesn't work for Razer yet
afaik.

[subversivespeed]

Yes mine is also a Razer and no... It still doesn't work for Razer yet
afaik.

[Phil.E]

This should probably be it's own post. First of all, this original post has nothing to do with Razer mice, and is over a year old.

Solutions found:

• Windows: Enable scrolling in inactive window (windows mouse settings)
• Mac: Uninstall Native Trackpad
• Fusion 360: Enable camera pivot in Fusion 360 preferences.
• Logitech: Disable Mouse Wheel "tilt" (L/R tilting for side to side scrolling)

Each of these solutions solves a different problem. So if the Razer problem is not solved by these steps, please post a new post in the Support forum to ensure it gets the attention it deserves, since it would be a completely separate issue at that point.

[Phil.E]

This should probably be it's own post. First of all, this original post has nothing to do with Razer mice, and is over a year old.

Solutions found:

• Windows: Enable scrolling in inactive window (windows mouse settings)
• Mac: Uninstall Native Trackpad
• Fusion 360: Enable camera pivot in Fusion 360 preferences.
• Logitech: Disable Mouse Wheel "tilt" (L/R tilting for side to side scrolling)

Each of these solutions solves a different problem. So if the Razer problem is not solved by these steps, please post a new post in the Support forum to ensure it gets the attention it deserves, since it would be a completely separate issue at that point.