Mouse scrolling not zooming in/out after April update

[GeoffPacker7777]

Middle mouse scrolling not zooming in after April 2019 update during in mid command, eg extrude or sweep, I can't zoom in with the scroll wheel on my mouse. Double tapping the middle mouse zooms out, but have to use the view commands at base of view-port in order to zoom.

[GeoffPacker7777]

Middle mouse scrolling not zooming in after April 2019 update during in mid command, eg extrude or sweep, I can't zoom in with the scroll wheel on my mouse. Double tapping the middle mouse zooms out, but have to use the view commands at base of view-port in order to zoom.

[bharamk]

Dear GeoffPacker7777, Could you please try clicking outside the command dialog of Extrude/Sweep once and then try to perform Zoom In/Out operation as workaround? Thanks for sharing will discuss it further with development team. Thanks, Ketan Bharamgunde

[bharamk]

Dear GeoffPacker7777, Could you please try clicking outside the command dialog of Extrude/Sweep once and then try to perform Zoom In/Out operation as workaround? Thanks for sharing will discuss it further with development team. Thanks, Ketan Bharamgunde

[maintenance]

This is very annoying.

Also happens after selecting a sketch tool so you cant zoom in or out when mid rectange or circle etc, makes things very akward/near imposible.

Do you guys know when this will be sorted?

[maintenance]

This is very annoying.

Also happens after selecting a sketch tool so you cant zoom in or out when mid rectange or circle etc, makes things very akward/near imposible.

Do you guys know when this will be sorted?

[Phil.E]

UPDATE: We now know what is causing this and are working to fix it. Thanks everyone for helping figure it out.

We'll get back to you soon about this issue, it's our top focus until it's fixed.

@GeoffPacker7777  @maintenance  and anyone else who sees this problem, please respond:

1. What kind of mouse do you have?

2. What is your operating system, e.g. Win or Mac?

3. Are you using a second monitor?

Ultimately, it would also help if you could make a video using Autodesk Screencast. This will pick up all mouse events like scrolling and show exactly what's going on. 

Thanks,

[Phil.E]

UPDATE: We now know what is causing this and are working to fix it. Thanks everyone for helping figure it out.

We'll get back to you soon about this issue, it's our top focus until it's fixed.

@GeoffPacker7777  @maintenance  and anyone else who sees this problem, please respond:

1. What kind of mouse do you have?

2. What is your operating system, e.g. Win or Mac?

3. Are you using a second monitor?

Ultimately, it would also help if you could make a video using Autodesk Screencast. This will pick up all mouse events like scrolling and show exactly what's going on. 

Thanks,

[GeoffPacker7777]

Hello Phil

Very frustrating day with this issue.

1. I have a rival 300 steel series mouse
2. windows 7 (yes I know needs upgrading)
3. Yes

[GeoffPacker7777]

Hello Phil

Very frustrating day with this issue.

1. I have a rival 300 steel series mouse
2. windows 7 (yes I know needs upgrading)
3. Yes

[lance.carocci]

@GeoffPacker7777 @maintenance sorry to bombard you with questions - I'm also throwing my hat in the ring to diagnose this.

Are you able to provide a screen recording of the behavior? One thing I need to clarify is where the mouse cursor is when scrolling is attempted. As long as my mouse is in the canvas, I can scroll. If I move the mouse over a command window, or over the tabbed toolbar, I cannot scroll. Is this the case for you? Or you can't zoom even when your mouse is in the canvas?

[lance.carocci]

@GeoffPacker7777 @maintenance sorry to bombard you with questions - I'm also throwing my hat in the ring to diagnose this.

Are you able to provide a screen recording of the behavior? One thing I need to clarify is where the mouse cursor is when scrolling is attempted. As long as my mouse is in the canvas, I can scroll. If I move the mouse over a command window, or over the tabbed toolbar, I cannot scroll. Is this the case for you? Or you can't zoom even when your mouse is in the canvas?

[Phil.E]

Thanks for the reply. Do you have another mouse you can try? Are there newer drivers for your mouse? Can you try using only one monitor? And a video made with Screencast would show the mouse activity, if you have the time. Regards,

[Phil.E]

Thanks for the reply. Do you have another mouse you can try? Are there newer drivers for your mouse? Can you try using only one monitor? And a video made with Screencast would show the mouse activity, if you have the time. Regards,

[GeoffPacker7777]

mid, left and right clicking do nothing. Scrolling sometimes comes back to life but rarely. Works fine again once out of command, 99.99% sure it is not mouse.

revolve seems affected to, but not hole

most commands initially does not work, but once a middle click has been performed scrolling works

Using crtl+mid mouse button a lot to pan instead of zoom, but very irritating!

please fix!!!!

[GeoffPacker7777]

mid, left and right clicking do nothing. Scrolling sometimes comes back to life but rarely. Works fine again once out of command, 99.99% sure it is not mouse.

revolve seems affected to, but not hole

most commands initially does not work, but once a middle click has been performed scrolling works

Using crtl+mid mouse button a lot to pan instead of zoom, but very irritating!

please fix!!!!

[sandris.vitolins]

After April 2019 update in sheet metal: When I select flange tool, zoom is working good. Select base flange - works good, but when I select 1st flange "wall/side", then zoom is not working anymore. I can rotate but not zoom with scroll button.

[sandris.vitolins]

After April 2019 update in sheet metal: When I select flange tool, zoom is working good. Select base flange - works good, but when I select 1st flange "wall/side", then zoom is not working anymore. I can rotate but not zoom with scroll button.

[Phil.E]

Hi all, Clearly there is a problem, however we cannot currently reproduce it. That's why we're asking so many questions. What is the navigation mode you are using in Fusion? Under preferences you can set Solidworks, Fusion, Inventor, Alias, and Tinkercad. Which one are you using? If you are using a second monitor, can you try using only one monitor? What operating system are you using?

[Phil.E]

Hi all, Clearly there is a problem, however we cannot currently reproduce it. That's why we're asking so many questions. What is the navigation mode you are using in Fusion? Under preferences you can set Solidworks, Fusion, Inventor, Alias, and Tinkercad. Which one are you using? If you are using a second monitor, can you try using only one monitor? What operating system are you using?

[Phil.E]

Here is the Autodesk Screencast site, please make a video. https://knowledge.autodesk.com/community/screencast

[Phil.E]

Here is the Autodesk Screencast site, please make a video. https://knowledge.autodesk.com/community/screencast

[sandris.vitolins]

Short video: https://autode.sk/2Z1JWBJ

[sandris.vitolins]

Short video: https://autode.sk/2Z1JWBJ

[GeoffPacker7777]

Hello Phil, Link to the screencast: https://autode.sk/2U6NL4N On my random thrashing of the mouse I discovered that right clicking reactivates the scroll zoom, until I rotate, and then it stop working. Mouse drivers are up to date. Yesterday fusion was fine, used it all day without issues, nightmare today! I can try on my lappy at home later, and bring that mouse to work to try PS the manage lost projections is excellent, well done!

[GeoffPacker7777]

Hello Phil, Link to the screencast: https://autode.sk/2U6NL4N On my random thrashing of the mouse I discovered that right clicking reactivates the scroll zoom, until I rotate, and then it stop working. Mouse drivers are up to date. Yesterday fusion was fine, used it all day without issues, nightmare today! I can try on my lappy at home later, and bring that mouse to work to try PS the manage lost projections is excellent, well done!

[Phil.E]

UPDATE: We now know what is causing this and are working to fix it. Thanks everyone for helping figure it out.

We'll get back to you soon about this issue, it's our top focus until it's fixed.

Here is what we know so far: 1. Both videos show Solidworks navigation mode. 2. One video shows that Fusion is on a second monitor. 3. One person has said they are using Win 7 Is anyone else using a different navigation mode and seeing the same problem? Is anyone else seeing the problem with only one monitor? Is anyone using something other than Win 7?

[Phil.E]

UPDATE: We now know what is causing this and are working to fix it. Thanks everyone for helping figure it out.

We'll get back to you soon about this issue, it's our top focus until it's fixed.

Here is what we know so far: 1. Both videos show Solidworks navigation mode. 2. One video shows that Fusion is on a second monitor. 3. One person has said they are using Win 7 Is anyone else using a different navigation mode and seeing the same problem? Is anyone else seeing the problem with only one monitor? Is anyone using something other than Win 7?

[sandris.vitolins]

I have this problem not only with flange tool... There is more.... Video https://autode.sk/2ImQ5Cw

[sandris.vitolins]

I have this problem not only with flange tool... There is more.... Video https://autode.sk/2ImQ5Cw

[Phil.E]

Thanks for the second video. Can you confirm what operating system you are using?

[Phil.E]

Thanks for the second video. Can you confirm what operating system you are using?

[knickmachining]

I am also having trouble with mouse scrolling/zooming since the April 8 update. Zooming stops working as soon as I merely select something in the browser. I am using Windows 7, doesn't make a difference if I use one or two monitors. Also doesn't matter which navigation mode I use. Video here: https://autode.sk/2YSKWYC

[knickmachining]

I am also having trouble with mouse scrolling/zooming since the April 8 update. Zooming stops working as soon as I merely select something in the browser. I am using Windows 7, doesn't make a difference if I use one or two monitors. Also doesn't matter which navigation mode I use. Video here: https://autode.sk/2YSKWYC

[sandris.vitolins]

I'm using Win 7 Pro on two computers and the same results on both - after update zoom problem 😞

[sandris.vitolins]

I'm using Win 7 Pro on two computers and the same results on both - after update zoom problem 😞

[Phil.E]

@sandris.vitolins Thanks.

So far we have narrowed it down to Win 7. I'm curious if you could try another mouse, a totally different model of mouse. If the issue continues then we can eliminate the mouse and concentrate on reproducing the issue with Win 7. We need to reproduce the effect in order to debug it.

[Phil.E]

@sandris.vitolins Thanks.

So far we have narrowed it down to Win 7. I'm curious if you could try another mouse, a totally different model of mouse. If the issue continues then we can eliminate the mouse and concentrate on reproducing the issue with Win 7. We need to reproduce the effect in order to debug it.

[Anonymous]

I'm experiencing the same problem since the update on a brand new up to date Win 7 installation.

[Anonymous]

I'm experiencing the same problem since the update on a brand new up to date Win 7 installation.